How Does It Work?
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REGISTRATION:
As part of registration, you will be required to verify your ID. This is done with facial recognition. You will also be asked to supply a PayPal address for commissions payable. Options for bank details will be available soon. |
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ADD A PROPERTY:
The first thing to do is to add a property. Any inquiries that you receive from Have You Got will be driven by your property’s location. If you have many properties, at this stage, the quickest thing to do is to add at least one property in each location. This way you will still receive the notifications. Adding a property takes only a minute or two. The search is by area, so as long as you have at least one property in the area you’ll get the alert. The exact address is never given out to guests. It is purely for Have You Got to find your property so you will get the notifications. All of the policies; House Rules, Cancellation and Terms entered on the first property become the default. These can be amended later in the Property Defaults section or on each Property page or Alert. |
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CREATE AN ALERT:
This is where we capture all of the guests details, requirements and wishes for the ideal holiday rental property. if you have the guest on the phone, you talk through their requirements. If the inquiry has come by email, it is possible to forward them a link, either within your own email response, or in the provided email link. You can either call or email a follow up to be certain they understood what it was about (ie good customer service!). This is the end of your role if you are bringing the guest into the network. You can follow up with the guest if you wish to check if they need more help etc. But it is entirely up to you. If this guest books, then you will get a commission for this booking. |
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ALERT MATCHING YOUR PROPERTY:
If your property falls within the search area for an Alert, you will receive an email telling you that you have an Alert you could respond to. Currently the filters are only for location and number of guests. Soon iCal links to the properties will be available. This way you will only receive alerts for free dates. For now you will receive all. On the Alert you will find out what all of the guests requirements are. If fields are left blank then there are no restrictions, or the item isn’t important in the decision-making. “Urgent” in the Alert means that the accommodation is required in the next 24-48 hours. So if you act fast, you may just get that booking. |
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PROPOSE A PROPERTY AND SEND A QUOTE:
On the alert you can select the property you would like to propose. Include anything that is not available at the property that is on their requirement list, and also add anything that is a feature that they should know. ie tell them what you can’t offer from their wishlist, but tell them what you can! Make sure to list all that is included in this total: departure cleaning fee, utilities, pet charge, taxes, etc. The commission is based on the nett accommodation. The commission is not shown to the guest. Once you hit the "I Have Got" this quote goes to the guest. Your name and contact info is not sent to the guest. However, your property page link is, so the guests can see more photos, read a description, read reviews, etc. At this point guests may slip out of the network, and to be fair, it is advised to tell them to book through the Quote. Guests are emailed to confirm the property they booked, and to review you. So best to keep things within the network. |
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THE GUEST BOOKS:
You will receive an email with a link to the successful Alert and booking. This shows that it was accepted, the price quoted, the commission payable, whom it’s going to, and the guest details. At this point you process the booking your way. |
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COMMISSIONS:
On the day of the guests arrival for this booking, an email will be sent to you reminding you that it is now time to pay the commission. All commissions payable are on your dashboard and of course you can pay this earlier. It is due on arrival date in case of cancellations and refunding commissions. |
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CODE OF CONDUCT:
There is a Code of Conduct that you will have to agree to when Registering. There is a 'three strikes system'. There are rules eg offering inappropriate properties, not paying commission, regular complaints, etc, and if you accrue three strikes you become de-registered. You will not be able to register again. |