Christopher

2 weeks ago

Location, quality of the room and facilities.

Nothing.

Oliver

1 month ago

The oven didn't work so we reported it and were told that somebody would look at it. It wasn't repaired and we got no further communication about it.

Oliver

1 month ago

The oven didn't work so we reported it and were told that somebody would look at it. It wasn't repaired and we got no further communication about it.

Christopher

1 month ago

Great location with lots of parking nearby. Very nice flat, modern with everything you might need during the stay.

Jayne

2 months ago

The location was fantastic for Alnwick. Right in the centre. Modern and comfortable inside. Everything we needed was there.

Although the accommodation is dog friendly, I would say it's location and lack of outside safe space for a dog I felt made it less than ideal for us and our dog.

Jane

3 months ago

A very comfortable place to stay while exploring the area.

Lesley

4 months ago

Perfect location right in the town centre

Three flights of stairs to get to apartment. Lack of hand towels we had to buy some and the windows wouldn't stay open to get fresh air into apartment

Lesley

4 months ago

Perfect location right in the town centre

Three flights of stairs to get to apartment. Lack of hand towels we had to buy some and the windows wouldn't stay open to get fresh air into apartment

Paul

4 months ago

Great location right in the centre of Alnwick

We booked 2 apartments and CHAI seemed much more honest than EARL GREY and had better views

Paul

4 months ago

Great location right in the centre of Alnwick

We booked 2 apartments and CHAI seemed much more honest than EARL GREY and had better views

Jack

4 months ago

Great place to stay, had everything we needed.

Jan

6 months ago

Good place to stay for a few days in a fantastic location. A couple of minor gripes: for a 3 night stay just 1 dishwasher tablet seemed a little parsimonious! Similarly with the shower gel, for 2 people over 3 days, it just wasn’t sufficient. Quantities of crockery varied, requiring inevitable washing up …
However the vibe & decor were great overall & we loved our visit.

Angus

7 months ago

Stunning view of the castle. A perfect Alnwick bolthole

I couldn’t fault it

Angus

7 months ago

Amazing apartment. So central. Beds were really comfortable

Nothing at all

Angus

7 months ago

Funky flat right in the city centre with everything we needed. Quiet and so comfortable

Nothing

Angus

7 months ago

Gorgeous apartment right in the centre of Alnwick. Beautifully and thoughtfully furnished. Attentive hosts

Nothing. It was perfect!

Zoe

7 months ago

We arrived at the property, following a 7 hour journey, and were not able to access through the main front door as one of the other guests had not returned the keys to the lockbox. I am heavily pregnant and had to stand out in the rain with my toddler, husband and dog waiting for 25 minutes before this was sorted and one of the other guests kindly returned to let us in.
The first morning in the property we noticed that there was no hot water or heating in the property and we were not able to shower for the entire time. We called host and stay immediately to let them know and they told us somebody would be out that same day, they weren’t. We called the next day and still nothing. We decided to make our way home and got a call to say that someone would be over between 7-8 that night (when our toddler would be going to bed). There was no sense of urgency and having to stay in a property with no hot water or heating is unacceptable.
The washing machine was also out of service.

Mandy

7 months ago

location is in the heart of Alnwick. nice compact apartment for four people. clean and nice cotton bedding. really hot shower. And nice and warm as the temperature was cold when we were there.

because of the location the traffic noise is noticeable particularly on a morning. no cleaning products at all thought there may have been one spray??

Mark

8 months ago

Great location and nice apartment

Very noisy, no sound proofing between upstairs apartment old floorboards so very creaky and loud if upstairs were moving around. Also the charge for potential damage.

Elizabeth

8 months ago

The location was ideal

The property advertised off street parking but failed to mention you needed a disc or where to get it from

Julie

8 months ago

Beautiful apartment in the centre of Alnwick. Beautifully furnished and spacious.

Nothing

Ruth

8 months ago

Location, facilities

Three narrow steep flights of stairs to top floor - no prior warning! A couple of snagging details.

Michael

8 months ago

Clean and great location - will be back!

Nothing - it was great

Liz

8 months ago

Location central
Clean
Nice apartment
Nice shower

Very small especially the bathroom sink not fit for purpose. Very hot at night in bedroom. 30 stairs to climb not ideal if you have mobility issues.
Dry dog food smell in lobby.
No parking permit in room.
No repair for faulty flickering light in kitchen and remote control for tv didn’t work, sent email as soon as we arrived nobody replied. Just generic email basically saying it was in review for urgency of repair 👩‍🔧.
Expensive compulsory insurance, and cleaning fee.

Lauren

9 months ago

Great place, clean and tidy! Great location would highlight recommend.

Helen

9 months ago

The location and clean apartment

Nothing

Andrea

9 months ago

Great apartment in the centre of Alnwick. Really clean and comfortable

R T.

9 months ago

Booked this for my mum and sister. The apartment was ideally situated for Alnwick 's tourist sites

Jackie

9 months ago

The location was excellent but the property was very cramped, especially the bedroom.

Lack of space and bed up against the wall.

Matthew

9 months ago

Good location

Pretty sparse. The need to pay for additional insurance is pretty irritating

Richard

9 months ago

Recently refurbished and well-equipped.

Bedroom is an airless box. Must be absolutely terrible if outside temperature rises above 20c. Whole apartment has one window that can only be opened a crack. Bad conversion job. My wife wanted to leave after the first night.
I also dislike hidden charges, with a £10 ‘administration fee’ for taking a security deposit. Just include it in the headline price.

David

10 months ago

Despite a bit of difficulty getting the keys from the lock, entry was straight forward. Lovely apartment, clean and tidy. Open plan kitchen, diner and living space. Nice tall shower. 2 good size bedrooms. Situated in the middle of town so a perfect location. Apartment was exactly what we needed for our short stay

Stuart

10 months ago

Location was good, parking not a problem. Comfortable and well equipped.

Bad smell in the hallway from the pet shop next door and low ceiling on first floor stairs, hit my head a few times, no warning sign.

Carol

10 months ago

Small but nicely decorated central flat. Ceylon is in the attic.

The living room window rattled in the wind, we used the no smoking sign to stop it. It was very draughty from it though. The bedroom is small so my husband was against the wall. Unfortunately there is no adequate sound proofing between the flats next door and I could hear the owner talking to one in the morning. I got earplugs for the next night.

Robert

10 months ago

Clean, modern well laid out.

Windows wouldn’t stay open .

Lisa

10 months ago

Clean comfortable. Keypad security.

Outlook from rear of property and bedrooms. Entrance stairs and bedrooms look out onto filthy dark passageway sitting below other flat balconies where noise from conversations excessive, constant and very early in morning. Opening windows for air makes this noise impossible to tolerate early morning. Wasn't anything other than people living their lives in these buildings. No anti social behaviour for the nights we stayed even though accommodation is centrally situated.

Kathryn

10 months ago

Clean modern comfortable

Jackie

10 months ago

Central location very clean and quiet. Kitchen had everything you need.

Couldn't get windows open but maybe just us... bit of a smell in the hall but was obviously being addressed

Paul

10 months ago

Fab location and great accommodation,easily accessible overnight parking..really excellent fish and chips literally on your doorstep too!!!Alnwick’s a great base to explore Northumberland.

Anne

10 months ago

Location was good

Arrived after an 8 hour cycle in pouring rain to have to pay a security deposit on top of the £300 rate for 2 nights before we could get the keys. The bathroom stunk of raw sewage. We washed our clothes but couldn’t dry them as the owner had turned the heating off!! Not a good experience.

Karen

10 months ago

Loved everything about the apartment

Nothing

Greg

10 months ago

Great place to stay which is in a perfect location! Host was great as well

David

11 months ago

did the job was working in area suited my needs there was a weird smell when you entered the property

John

11 months ago

Very clean nice and modern

Could maybe fit some secondary glassing was very noisy at night

Laura

11 months ago

Lovely flat, very clean, great location. There was a technical issue with paying the non-refundable damage deposit there was no link though. It took ages to sort out and as a result I only received the lockbox code just prior to check in.