Host & Stay | The Ruby Retreat
Entire rental unit in Saltburn-by-the-Sea, United Kingdom
The clue is in the name – stay at The Ruby Retreat and you’ll find a truly luxurious haven. Sleeping up to 4 guests, it is ideal for romantic breaks, famil
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Bedrooms
Bedroom 1
1 double bed
Bedroom 2
1 double bed
Amenities
- Bath
- Hair dryer
- Shampoo
- Hot water
- Washing machine
- Essentials
- Hangers
- Wifi
- Dedicated workspace
- Kitchen
- Free on-street parking
- Pets allowed
4.35 · 46 Reviews
2 months ago
Insgesamt war der Aufenthalt gut, die Wohnung befindet sich in einem schon älteren Haus.
Die Wohnung war für britische Standards sehr gut, es schien als ob sie relativ frisch renoviert worden war.
Die Spiegel und Fenster hätten besser geputzt sein können und in der Küche war der Henkel bei einer Schublade kaputt.
Es gab für unsere Aufenthalt von 4 Tagen nur eine Klopapier Rolle, was wirklich knapp bemessen war.
Das WLAN haben wir leider die ganze Zeit über nicht entdeckt.
Zu Beginn ging das heiße Wasser nicht, aber der Kundenservice von Host & Stay hat uns wirklich schnell weitergeholfen und jemanden geschickt, der das Problem behoben hat.
3 months ago
Host and stay were not helpful and very rude . I was ignored and fobbed off regardingthe wifi not having an option for the password . I would have gone without wifi but it was near impossible when i needed to report the boiler not working and needing to access the check out details on the app. I was told at the end of my stay it would be sorted for next guest Charlie is either multiple people or a robot. Not the personal touch from a supposedly family run company. The boiler packed up for 24 hours and my request for a partial which for this and no wifi was declined.
The property was great, clean, tidy, spacious, close to train/shops/beach/restaurants.
The settee was uncomfortable, broken and stained but the rest was to a lovely standard with lots of cooking equipment and lovely bathroom.
3 months ago
The location was good and the apartment was nice looking
When arriving inside the property the toilet was part dismantled and there were tools lying around in the bathroom - the toilet did not work at all. Contacting host and stay was very difficult a took over an hour to actually speak to someone. Have raised an official complaint and am waiting on their response. The appartment wasn't cleaned properly, dirty glasses and dishes etc... broken handle on drawer in kitchen.... stains on the walls.... Considering they demand a damage deposit or insurance in addition to the cost of the stay, I would have expected way better service and a generally higher standard overall.
Location
Saltburn-by-the-Sea, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 4 guests maximum
- Pets allowed
- No parties or events
- No smoking
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Additional rules
Host & Stay are committed to our owners that their homes are protected during bookings. For this reason, we require all of our guests to transfer a £250.00 Damage Deposit (subject to a £10.00 administration charge) or, to purchase an Accidental Damage Waiver for £25.00 which will cover you for up to £500.00 of accidental damage during your stay.
Safety & Property
- Carbon monoxide alarm installed
- Smoke alarm installed
- Must climb stairs