Shabnam

2 weeks ago

Unclean on arrival, dirty floors, hairs in the beds, sticky and unwiped surfaces. Wifi didn’t work, main bedroom shower has no hot water. Offered a mid stay clean after I complained, but I had lost confidence in their cleaning abilities and wanted a full refund to book elsewhere. After back and forth for many days and having to stay at a friends place in the mean time, they offered a 10% refund and cleaning the place again. Had no choice but to stay there after it was recleaned as I spent over 5.5k pounds. Elevator is handy for luggage and washing machine was good. The place is big and spacious. Had it been clean on arrival I think we would have been happy there but to have that as your cleaning standard isn’t really acceptable. Flat gets quite hot in summer as there is no air con so keep that in mind when booking.

Nicolette

3 weeks ago

The apartment was clean and in a great location for getting around London. Overall, we enjoyed the space itself. The main issue during our stay was the Wi-Fi. We stayed for just over a week (Friday through the following Sunday), and I first contacted Frankie Says on Friday evening because the Wi-Fi wasn’t working. They asked me to restart the router and try the usual troubleshooting steps, which I did, but nothing resolved the issue. I didn’t receive another response until Monday, and someone came to attempt a repair on Tuesday. Unfortunately, the Wi-Fi still wasn’t working after they left. We were assured that the issue was being worked on, but it was never resolved during the remainder of our stay. This was particularly disappointing because reliable Wi-Fi was one of the main amenities we were relying on. My family and I needed it for work throughout the trip, so the extended outage and slow communication made our stay much more difficult than expected.

Adriana

1 month ago

The apartment was very nice and in a good location. We only had a problem with the Wi-Fi, but Frankie helped us get a % refund for this problem. Frankie was very friendly and always very attentive! We recommend the property!

Mohammed

1 month ago

Good location

Pia

2 months ago

Nice apartment, stylish furnishings but very impersonal. This is not anyone's home. Nice kitchen but inadequate equipment: not even a whisk. The lighting is terrible, like living in an operating theatre. There are no bedside lamps in the two smaller bedrooms. Nice area; however, quite a long way to the metro.

Vyshnavi Aria

3 months ago

Such a great stay at this great property which is in an extremely convenient location. Walking distance to Soho, main shopping areas, and the tube. Great restaurants, pubs and grocery nearby. Extremely clean with all amenities provided. Host was very responsive, we extended our stay and they were so helpful organising our moves. Will stay again!

Lucinda Marie

4 months ago

Fabulous accommodation in a perfect location.

Giorgios

5 months ago

Great

Marcus

5 months ago

Good, clean accommodation

Mona Kjenner

6 months ago

Perfect stylish, modern and clean apartment in a great location. Everything was fantastic throughout our stay! Highly recommended 👍

Amy

6 months ago

The living/dining/kitchen area is very spacious for our family of 6. The location is perfect for walking just about anywhere, with lots of restaurants nearby. The place is newly renovated, so everything was fresh and worked great! There is a lift in the building, which is a plus! The flat was otherwise without character or charm. The few potted plants hardly opposed the starkly white and bare walls. It has a nice size kitchen, but needs more kitchen basics to be able to really cook.

Nir

7 months ago

Overall it was a great experience. The apt is nice and comfortable, well designed, clean. The location is wonderful! There’s a company who runs the place (among others) and they are super responsive. The average response time was probably less than 5 min which is very helpful. The instructions were easy to follow and you can see that professionals are behind it. We did miss some basic kitchen stuff - like coffee - there’s a nice coffee machine but we had to buy coffee as well as olive oil, salt and pepper and some other groceries. I’m not sure what’s the standard in London for Airbnb - maybe that’s common. The 10:00am check out is also on the early side but again - maybe that’s the standard in London. Their office is around the corner and they were very kind and helpful with store our baggage until we left. Again - great experience overall, I’m definitely recommending and consider book this place again in my next trip to London

Meryem

7 months ago

It was only 5 minutes from Oxford Street. We loved the house and its surroundings. The house was immaculate and spacious. There were markets, breakfast places and restaurants around. I felt very safe with my children. Thank you for everything, if we come again, it's the only place I'll definitely stay🥰

Demetra

7 months ago

Lovely apartment, great location, and responsive host. Would definitely stay again!

Khalid

7 months ago

We loved staying at Frankie’s place! The location is perfect- walkable to two main streets and an underground station that give you easy access to the major areas. We loved the quiet neighborhood and the building. The space was amazing for our family of 6. The host was super communicative, and we appreciated being able to check in a little early.

Mj

8 months ago

Amazing apartment, perfectly located to walk in different neighbourhoods or catch the underground. The place is almost new, great living area to be with the family or friends. Calm area just a few meters of bustling Oxford Street and Regent Street. Very responsive host. Loved our stay!