I was recently scammed during a trip to London with my two kids. When we arrived at the flat, the access code didn’t work, and the company wouldn’t answer my calls. I had to find a last-minute hotel, which cost me both time and money. We lost an entire day in London, dragging my kids around trying to find a place to stay. When I discovered Have You Got I knew I’d never book anywhere else. Everything was clear, professional, and I felt secure knowing my stay was in good hands. No scams, no surprises.

Our family vacation became a disaster when we discovered the property we booked didn’t even exist. It was heart-wrenching to arrive with excited kids only to find ourselves completely stranded. The shock and stress of being scammed affected us deeply, making it hard to trust any rental platform again. Have You Got has given me the confidence to plan another holiday. Their commitment to ensuring no family has to go through what we did is truly reassuring.

Our long-awaited family holiday was upended when we were told our rental was unavailable and were offered a lesser alternative last-minute. Frustration doesn't begin to cover our disappointment. The new place lacked the feel, space and amenities we had booked! We ended up cramped and far from the beach. This experience was a costly lesson in always confirming bookings directly and checking out the host properly. But since discovering Have You Got, I'm reassured that we will never be in this position again.”