Shaun

4 weeks ago

Location

Unclean.. dust in the cupboards and second bedroom
Previous guests had not washed plates and cutlery so food was visible. Property was dangerous with no fire extinguishers or fire blankets. Being on the 4th floor with windows that don’t open properly …. This was a MAJOR concern!!!

I reported the lack of fire extinguishers during the stay……….. THIS WAS NOT ON THEIR PRIORITY… they’d look into it but didn’t during our stay

There was obvious signs there might have been fire extinguishers at the property on each floor. Host and stay have a fire record at the ground floor of the property which does highlight their lack of fire safety.. they acknowledge no fire blankets for example

The bath was alarming!! Says free standing with period feature legs! Just moved as you were in it as plastic

Extractor fan in bathroom not working .. extractor in kitchen not even connected. All in all it would have been a great stay as location was great but everything and the lack of attention to detail let this stay down

My partner and I have stayed in many Host and Stay properties which have always been amazing … but this stay has been sub standard and very disappointing

Brian

1 month ago

Very pleased with property indeed, exactly as described very clean and tidy couldn’t ask for anything more. Definitely would stay again

Tracy

1 month ago

Perfect location for the beach and town.
Bed was very comfortable

Claire

2 months ago

We had never been to Saltburn and we will definitely be back. There is lots to do and, from the accommodation, we loved that it was all walkable. Yes, there were a lot of steps (59 up to the flat) but it's not called The Loft for nothing so we expected that.
Lots of people have commented on the super lights in the flat - we, too, admired them.
The flat is, however, up for sale and there are signs of wear and tear, particularly on the blinds and the vinyl surface of the dressing table.
Everyone likes their own bed: we found the bed in the room with the dressing table to be sloping on one side; we then found the bed in the other room to be very soft. Hubby has a bad back, so he ended up sleeping on the sofa and I slept on the soft matress.
Would we stay again? Though nice, we probably wouldn't stay in The Loft if I'm honest. Would we come back to Saltburn? Definitely.

Michelle

2 months ago

Lovely little flat in a perfect location

Be warned it’s on the top floor so there are lots of stairs

Michelle

2 months ago

Lovely little flat in a perfect location

Be warned it’s on the top floor so there are lots of stairs

Mark

2 months ago

Great place for a stay at the seaside, has everything you need. Slight drawbacks are it is the top floor so be prepared for 4 flights stairs, parking can be tricky. But great place would stay again

Karlie

2 months ago

We had a great stay! The apartment was all we needed for our short break. We loved playing the card game in the evening after a day of exploring, was a great touch. The shower was lovely and powerful and a fully equipped kitchen with washing machine ment we were prepared for all scenarios. We took a bus to Whitby easily, but actually preferred Saltburn. Parking is easy on the street or frontvlooking out at sea (all free). The local pub at the end of the street was welcoming but not too noisy at night.

Stella

2 months ago

Location is great, straight across from the beach and able to find parking straight outside.
Lock key easy to navigate.
Apartment is well equipped with modern kitchen, fridge etc.

It was dirty! I asked if we could check in a little earlier and they said no because of cleaning but I really think it hadn’t been cleaned. The bed sheets were crumpled as if someone has been sat on it (or even worse - he’d they not been changed from the previous guest?) and there were used false eye lashes stuck to the bedside table!
Bathroom wasn’t clean - ventilation was poor so there was mould on the walls.
It was very hot and the Velux windows were all closed - surely you’d have left them open to get some fresh air in if you’d cleaned it?

Stella

2 months ago

Location is great, straight across from the beach and able to find parking straight outside.
Lock key easy to navigate.
Apartment is well equipped with modern kitchen, fridge etc.

It was dirty! I asked if we could check in a little earlier and they said no because of cleaning but I really think it hadn’t been cleaned. The bed sheets were crumpled as if someone has been sat on it (or even worse - he’d they not been changed from the previous guest?) and there were used false eye lashes stuck to the bedside table!
Bathroom wasn’t clean - ventilation was poor so there was mould on the walls.
It was very hot and the Velux windows were all closed - surely you’d have left them open to get some fresh air in if you’d cleaned it?

Eden

2 months ago

Great place - would stay again. Comfy beds and right by the sea.

Daniel

3 months ago

Great flat
Handy for the pub high street and the beach

Amy

3 months ago

Beautiful accommodation, great distance from the beach. Lovely stay!

Aaron

4 months ago

A great place to stay for a seaside escape!

Jessica

4 months ago

lovely place, would deffo book to stay again

Libby

4 months ago

We stayed just one night in Saltburn and this apartment was the perfect location.
The beach is right on your door step and the town square on the other side of the road we would find it hard to find fault!
The bedroom window not opening is not a problem as seen in other reviews as the apartment is top floor and has a big vellux window that lets plenty of air in!
The apartment was so clean and super comfy beds.
We will 100% be staying again!
Thank you!

Jonathan Karl

4 months ago

If you have disabilities there are 8 flights to loft and there’s also a lot of stairs to get down to beach if the cliff lift is closed.
Beautiful place well looked after loft. Clean. It was very hot when we went and a fan or 2 would have been amazing. Saltburn by the sea is a good looking place. Steakhouse is amazing and great food also down on the beach.

Paul

4 months ago

Alexa

No iron, chairs were all broken, blinds were broken, the shower went all over the floor, the floor felt unstable and creaked. The bed in the back bedroom moved when anyone walked by the bathroom. The window in the front bedroom is unable to open. The instructions to get in the apartment were poor.

Anne

5 months ago

lovely apartment, needed help to get in the door as we couldn't work out the key pad, you need to put your hand on it. Could do with black out curtains in the bedrooms it's very bright.

Anonymous

5 months ago

Digital lock system was difficult to activate.

Graeme

5 months ago

Wonderful place to stay, close to the beach and beautiful old tram

Nicola

6 months ago

This place grew on us over the weekend. Great location and security was very tight. Hard to get into at first but once cracked, it was easy. This was reassuring as it made us feel safe. Somebody had been smoking in the communal area, which was unpleasant, but once in the flat, it was like a little haven. Lots of room and airy. Maybe could have done with a mop around but apart from that, good. The flat had everything you needed but felt it needed a morning’s work to put a few things right, e.g. broken chair which was easily repairable. The main bedroom window was sealed shut, with sealant, so couldn’t open but let a draft and noise in at night. Apart from these little bits, everything else was great. The bath and shower were both to die for and the toiletries were a nice touch.
Outside of the apartment, the village centre was amazing with lots of independent shops, cafes & galleries. High recommend. And finally the beach…what’s not to like!

Rowan

6 months ago

Nice place, great location, slightly tired, but this was reflected in the price.

Chris

6 months ago

Good location for both beach and shops.
Smack opposite the apartment is a pub which on the Friday night had live entertainment which you could hear quite loud and clear.
Noise carried on until midnight both Friday and Saturday with people leaving the venue, contrary to previous reviews the noise amplified with being higher up.
When first arriving there was a sewer smell in the front bedroom, left it till Saturday morning to see if it cleared. Still there so I contacted Dale to raise the issue. Quickly responded and I was asked to check the drains, which I did on my return from the beach. They were ok and the smell was isolated to the bedroom so reported back. Response was to use an air freshener...sprayed it with deodorant as I didn't have an air freshener but the smell kept coming back.
Hopefully the issue is resolved for the next guests or an air freshener provided.

Helen

6 months ago

The Surf s Loft is perfectly placed to access the beach and the town. The apartment is comfortable, and modern, we really enjoyed our stay and would definitely consider it again in the future.

Andrew

6 months ago

Great location and appartment as described.

Jo

6 months ago

Lovely place in excellent location in Saltburn.

Nathalie

6 months ago

Well appointed apartment in a great location. Warm and cosy.

4 flights of stairs!

Nathalie

6 months ago

Well appointed apartment in a great location. Warm and cosy.

4 flights of stairs!

Sophie

7 months ago

Great hosts very responsive when needing help. The location is great and just as described.

Sarah

7 months ago

excellent location, flat was clean , warm and as described

Angela Dawn

7 months ago

Dales place was absolutely perfect for our work stay , clean throughout and had great kitchen facilities . Communication with host was excellent and will definitely book again when in area .

Samantha

8 months ago

The stairs 😩

Samantha

8 months ago

The stairs 😩

Lucy

8 months ago

The apartment was fine, lots of nice little touches like coffee pods for a machine, washing up liquid and bathroom products. Wifi and TV worked.

The beds really let down the experience. One has a foam mattress long past its prime, and the other is two single spring mattresses shoved together, old and lumpy with a hard ridge in the middle. I didn't read the reviews before visiting but reading them now I note that someone also complained about a lumpy mattress 6-months ago and I guess they still haven't replaced it.

Lucy

8 months ago

The apartment was fine, lots of nice little touches like coffee pods for a machine, washing up liquid and bathroom products. Wifi and TV worked.

The beds really let down the experience. One has a foam mattress long past its prime, and the other is two single spring mattresses shoved together, old and lumpy with a hard ridge in the middle. I didn't read the reviews before visiting but reading them now I note that someone also complained about a lumpy mattress 6-months ago and I guess they still haven't replaced it.

Sarah

8 months ago

Spacious bedrooms comfortable, quiet and minimalistic. A great little apartment for a short stay. Ideal for young couples. Easy to get to restaurants, cafes and the beach.

All the stairs to get to it. Other residents must be smokers as their was a strong smell of smoke on the way in and seemed a little scruffy outside the property and certain parts up to it!

Sarah

8 months ago

Spacious bedrooms comfortable, quiet and minimalistic. A great little apartment for a short stay. Ideal for young couples. Easy to get to restaurants, cafes and the beach.

All the stairs to get to it. Other residents must be smokers as their was a strong smell of smoke on the way in and seemed a little scruffy outside the property and certain parts up to it!

Jack

8 months ago

Great place!

Henry

8 months ago

The shower

Would’ve preferred a more simplistic way of advising the procedure and about the pkace

Henry

8 months ago

The shower

Would’ve preferred a more simplistic way of advising the procedure and about the pkace

Catherine

9 months ago

The place was lovely, close to the beach and the amenities and was super clean. The pictures didn’t do it justice. Would recommend.

David

10 months ago

What a wicked flat. 2 spacious bedrooms on a quiet street with a lovely local pub almost opposite. Being on the top floor you hardly notice any noise from the pub and it was a real treat to be able to just pop over and have a drink/food over the festive season.
The flat has obviously been well planned and designed to suit the needs of AirBNB. It’s well equipped, warm and a good location. Almost an equidistant walk from shops to beach. Everything is an easy walk.

Isabelle

10 months ago

Is a scam

Is a scam

Isabelle

10 months ago

Is a scam

Is a scam

Alicja

1 year ago

It was close to the sea and all the attractions. It was beautiful and comfy.

Getting to the property wasn’t clear enough. I didn’t read the whole instructions as though it can’t be too difficult but I was wrong. Would help if the code to first locker was first in a message, also clear short instructions rather than an essay how to get into the lockers.

Lorna

1 year ago

Great place to stay. Quiet and close to the sea, pubs, shops and restaurants.
Will be staying there again.

Dimitri

1 year ago

We noticed some wear and tear on the property and reported it to the host. They responded immediately to send someone to resolve it.

Sylvia

1 year ago

It was in a good location

Stairs were dirty, flat hadn’t been cleaned properly. Human hair all over the floor and dusty and dirty table and chairs

Sylv

1 year ago

It was in a good location

Stairs were dirty, flat hadn’t been cleaned properly. Human hair all over the floor and dusty and dirty table and chairs

Sheena

1 year ago

The facilities available even a first aid box.
The bedroom space and living room space.
Nicely spacious in general.
Within walking distance to the beach.

That there was no lift. And a lot of stairs. Shower was basic. One of the double beds was too low and lumpy. Sofa was low and uncomfortable
The stairs going up were unclean.

Beth

1 year ago

This flat was ideal for us -- very close to the beach in the lovely town of Saltburn. Everything was spotlessly clean and the hosts were very responsive. Because the flat is on the 4th floor, it was quite warm and there was a sign telling us not to open the bedroom window, so it was stuffy. As mentioned by an earlier review, the matress was also uncomfortable in that room -- it tilted me towards the floor. These would be easy things to fix and then the flat would be 5 stars for me.

Kavan

1 year ago

The apartment is easily big enough for 4 people, all the amenities needed and it is located in the perfect spot. Would recommend going to saltburn if anyone wants a break away from home

Yozza

1 year ago

Very good location, thats is it, easy to park outside the property, had a good kitchen, wifi was excellant, with you being at the top of the dwelling made it quiter from ohter guests in the building

Thanks for letting us stay at your apartment this weekend.
I have got to say a few pointers
1) the floor of the apartment was very dirty and felt gritty
2) your keypad is very testing in trying to get in
3) the table chairs the bolts that hold the seats in place missing 1 bolt from each chair brackets hanging down
4) the silver light shades and the shower head thick with dust name wrote in the shade
5) crumbs above extra fan inside the cupboard
6) the sink and draining board cleaners must forgot to clean
7) cobwebs in every room and 1 small 🕷 to worry about didn't tell the girls
8) you really need to restore/replace the settee as it has been reported to you in the past
Hopefully you will see this as constructive criticism and you can sort the problems out..

Jeremy

1 year ago

Good location and nice apartment.

No curtains so the rooms were very light early in the morning. The window in the bedroom didn't open and so the room was very stuffy at night. There was no pole to open the velux windows.

Catalina

1 year ago

Really lovely place and very conveniently located. The hosts talked to us promptly when we had questions. There weren't any cooking supplies as advertised on the listing (oil etc.) and some other essentials, which although they are not mentioned on the listing, would be really useful and convenient to have rather than buying your own for only a few days' stay (kitchen roll, washing up liquid etc.) so I would just recommend stocking up. Overall recommend the place!

Andrew

1 year ago

damp in the ceilings, 1 window couldn't be opened and was stuffed with paper to stop any draft.
the customer service was extremely poor

Lily

2 years ago

The location was good and right by the beach. There were also some handy guides provided by the host company. Unfortunately storm Babet caused some leaking through the ceiling and the windows didn't shut properly, so it was very windy/chilly/loud. As previous reviews said, a lot of maintenence is needed on this property. It also wasn't very clean (used towel on back of the door and needed a good hoover/dust). This was all communicated with the host and hopefully sorted for the next guests.

Amber

2 years ago

It was the perfect place, very responsive to questions and would stay again!

Emma

2 years ago

Saltburn is a beautiful place to stay and this apartment is two minutes (if that) from the beach. The apartment has been finished beautifully but needs a little upkeep (mattress in one room has a lean on it), sofa broken in the middle (bit still able to sit on) and floors a little dusty (hard due to the sand being brought in I am sure).
We'd consider staying again depending on other properties available (we left it too late for Saltburn should have booked a year in advance).
A place with potential but not quite living up to that potential (yet!).

Ed S.

2 years ago

Nice property in a good location perfect for visiting the beaches and the moor.

Disalvo

2 years ago

The apartment was great.

Amount of stairs. Sofa was on its last legs. No instructions for stove or washer. No plug on kitchen sink. Fire alarm broken

Andrea

2 years ago

Great flat, as the previous reviews state, there are a lot of stairs to reach the loft, so bear that in mind when booking. Great location, very close to the beach. We stayed with our 2 young boys and the flat was well equipped with everything we needed. We had a lovey 2 day break.

Jason

2 years ago

Lovely place to stay well located within walking distance of the beach and local amenities. I’m sure we will be back again.

Megan

2 years ago

Great location. Spacious rooms. Very clean.

Could have done with some more cleaning products, sponge etc. It was very warm and with one of the windows unusable it wasn’t ideal. Only minor things!

Andrew

2 years ago

It’s a good price. Rough area but it’s got free parking and is cheap.

Mark

2 years ago

Really only used the apartment for sleeping there at night as we were out early and back late so didn’t really use everything, apart from having a bath which was wonderful.
But the place was as we hoped, all of Saltburn amenities right on your doorstep, apartment seemed to be well equipped, it was clean and tidy and quiet at night.
The beds were comfortable, so all in all, very pleased and would be happy to stay there again.
The 4 flights of stairs up to the apartment have been mentioned several times by others, it wasn’t a problem for us, but it is something to bare in mind if you have any mobility issues.

David

2 years ago

Great 2 bedroom flat in the heart of Saltburn, close to the beach, train station, food shopping and a good number of bars and restaurants. A few stairs to navigate but good exercise!

Beth

2 years ago

Beautiful location right near the sea front. Within walking distance of local attractions and restaurants. Very clean and well equipped apartment.

Carmel

2 years ago

We’ve stayed through H&S before, the properties are always well kitted out and stylish.
Surfers loft was a little unclean when we arrived. Mainly dusty, floors and some surfaces with one light having clean me written in the dust from a previous guest.
We also had an issue with the smoke alarm which wasn’t ideal, at first we were told the job wouldn’t be prioritised and we would have to wait to the next day. Although the alarm was going off every 11 mins so after another phone call maintenance was sent out after 5th/6th time it went off. This was 8pm ish so wasn’t ideal with 2 small kids but these things happen.
Was also surprised the TV wasn’t a smart TV. Other than that, was happy with our stay.

Ben

2 years ago

Great property and stay, good communication.

David

2 years ago

comfortable and relaxing

4 flights of stairs(56 in all). But it was well worth the effort!

Ellen

3 years ago

Liked the location and the apartment,was a lot of stairs for us and a 4 year old to climb.

Would be happier with a fire escape,as we were on top floor.

Cath

3 years ago

Great location. Had everything we needed.

Suzanne

3 years ago

A really nice little bolthole to explore Saltburn from; it was very clean and pleasant, and had all the amenities we needed. Plus, 30 seconds' walk from the beach! The only downside is the amount of stairs you have to climb to access the flat, but we were warned about that so it wasn't a shock. I'd definitely stay again.

Emma

3 years ago

Free parking near by

Chris

3 years ago

Lovely apartment! Location is excellent for the beach and other amenities. Tastefully decorated and very comfortable. Would recommend it to anyone!

Jo

3 years ago

Black out curtains would have been beneficial and the bedroom window opening

Rebecca

3 years ago

Great location, close by to every thing but not only that really nicely furnished and perfect for what we needed

Only all the stairs to get up there but that can’t be helped haha

Nick

3 years ago

Really good location. Close to everything, but a nice quiet road. Plenty of free parking available too. There are a lot of stairs up to the apartment, so bear that in mind! The apartment was really clean and had everything we needed.

Anna

3 years ago

Lovely little flat, clean and nicely decorated. Fab location

Ross

3 years ago

Five star rating, great place

Bethany

3 years ago

Modern decor. Bright. Good facilities. Staff very responsive to issues. Good location.

There were issues with the cleanliness of the apartment on arrival but we were compensated by the management who were very responsive. Also the skylight blinds are hard to close so very bright early morning.

Joanne

3 years ago

it was very well appointed clean and quiet

the stairs to the loft

Oliver

3 years ago

Clean and spacious, everything you need is there. Great location to town and beach. A few flights of steps to get to the flat!

Karen

3 years ago

Lovely.
Great location. Perfect place to stay.
Would definitely return.

Carenza

3 years ago

Tidy and comfortable! Very close to the beach! Cosy- perfect for our late autumn stay!

Stephen

4 years ago

Great little place in Saltburn, just spent the week here. Great location, right near the seafront. Apartment is comfortable and has everything you need for an enjoyable stay.
Bars, pubs and restaurants within walking distance. There are some great walks in and around Saltburn, some like the Valley gardens you wouldn't know are there.
Ideal base for discovering the attractions in the surrounding area.

Lauren

4 years ago

Great flat! Very modern and well appointed with a perfect location to explore the lovely beach and town of Saltburn. We had such a great stay with our two small children!! Would highly recommend this property!

Sarah

4 years ago

really easy check-in and useful pre visit information.

great location to get to the beach.

must like and can manage steps!

Alex

4 years ago

A lovely space in a great location, so close to the surf and to the bars and restaurants.

90% of places were dog friendly or allowed dogs outside, plenty of nice coastline walks .

The apartment is well equipped and had everything we needed, the Alexa and tablet a great addition.

A great stay, Thankyou.

Laura

4 years ago

Great location, modern well furbished flat with everything you need to hand.

Julia

5 years ago

Great location near to the sea, and local independent bars and cafes - and Sainsburys is very close for provisions. Stylish interior worth the 56 steps to get there. Good communication from our host.

Sue

5 years ago

A very nice apartment . Very clean and airy. Nice decor and fluffy white towels.

Bayleigh

5 years ago

What an amazing apartment! Great location for Saltburn!
Very clean, spacious and up to date with the decor (just like the pictures)
Quick to reply with queries etc but we had no problems, if you don’t mind the flight of stairs then it’s brilliant. Right on the sea front and a minute walk from bars and restaurants, we provided our own food for breakfast and drinks but there we’re plenty of storage for it.
We will definitely be returning to this apartment and to Saltburn! ❤️

Alice

5 years ago

Great air b&b! Excellent location, really clean and looks exactly like the photos! Would definitely stay here again.

Gemma

5 years ago

Really stylish and clean space. Comfortable beds. Lovely bath and powerful shower. Just minutes from a great beach.

Quite a few requirements on check out (largely due to COVID).

Paul

5 years ago

Stylish modern apartment. Great location with amenities for a comfortable stay.

Megan

5 years ago

The location of this flat is absolutely perfect for a weekend coastal beach stay. Literally a 5 minute walk down to the beach but a 1 minute walk to the cliffside view of the ocean. It is a loft so it had sky lights which were so nice for lighting and looking up at the sky. The place is very up to date with appliances so it was easy to cook in and stay in for the night. For people who aren't good with stairs it is a good walk up flights of stairs just be aware. Communication and check in were good. They were not as prepared with amenities (toilet paper, paper towels, trash bags, etc.) as they could have been but once communicated with them they accommodated us since it was 4 of us staying here. But overall good stay and would recommend. Enough space for 4 people!

Alex

5 years ago

A nice clean apartment, with good touches like an alexa and well equipped kitchen.
Has no lift or outdoor space which slightly impacted out stay.

Sarah

5 years ago

Amazing

Joanne

5 years ago

Great place to stay. Clean modern surroundings in a central location

Will

6 years ago

Excellent 4th floor walk-up in Saltburn - highly recommendable!
Comfy beds and linens, all the necessary amenities, and a great location by the sea.

Matthew

6 years ago

A great apartment conveniently located in Saltburn. Avoids overpriced places in local areas such as Whitby which are just down the road.

Christine

6 years ago

Great location and stylish place. The decor is very cool with a beach vibe, perfect for the location. It’s very close to the beach and all of the restaurants and shops in the town. The place is very well equipped and was nice and tidy upon arrival. We would be happy to stay there again - thanks for another fabulous property Stay NY!

Kirsty

6 years ago

Lovely apartment and squeaky clean!

Helen

6 years ago

We had a fantastic stay, we loved Saltburn and found the apartment to be clean and bright with lovely decor. Would happily stay here again.

Caroline

6 years ago

Wonderful location and an amazing apartment. Fabulous communication which really helped for planning and reassurance. The apartment was so stylish and clean and in a great location. Would love to come back and highly recommend it!! Thank you for a great stay!