Leigh

2 weeks ago

Property was easy to find, within 5 minutes walking distance of Whitby town centre, and deceptively spacious. Car parking at rear is very tight, especially if neighbouring properties' parking isn't the best. Kitchen was well equipped with a useful washing machine and dishwasher. There is a lot of traffic noise in the front room but bedrooms at rear were quiet and we found beds comfy. Settees could do with replacing (upholstery stained & not that comfortable), but we just covered them with a picnic blanket. Communications with letting agent were clear and precise. Overall good value for a short break and would use again.

Peter

1 month ago

We were offered a discount for an additional night before our booked stay but no one seemed to realise this and we weren’t sent the key code before arrival. Some small issues with the property. Creaky bed, the top shower head fired water over the screen onto the floor, the sink plug unit in the bathroom had to be removed or it sealed the sink, sofas not hugely comfortable. However, overall, a pleasant place to stay. Easy access to town centre, good to have a parking space. We enjoyed our stay.

Yvonne

1 month ago

Check in was at 4pm, asked if we could park up at 1.30pm, told if the spot was free use it, numerous phone calls and messages to go back and move our car even though I explained we had ordered lunch, the two sofas were heavily stained, mould in the bathroom, only one hand towel, bedside lamps no bulbs, no grill tray or baking trays , very noisy outside and upstairs.

John

1 month ago

Overall we enjoyed our stay. The location was excellent with the added bonus of a reserved off street parking spot. Our only negatives for the Old Sweetshop would be the settees in the living area weren't very comfortable and the beds- although one was very comfortable it was small but the one in the other bedroom, although bigger, was hard and lumpy. In the bathroom the shower is very good (although slightly mouldy in places) but the sink is very small. Overall the positives outweighed the negatives and we enjoyed staying here.

Shannon

2 months ago

We had a lovely time staying at the property. It was a perfect walking distance into Whitby town. The flat was really spacious and had everything we needed. The only problem was that we couldn't close the bathroom door as it would lock completely. The Host and Stay Team were responsive though and called a locksmith to help us open the door.

Annabel

2 months ago

Location was perfect for our family holiday in Whitby. A 20 minute walk up to the Abbey, a 15 minute walk into the old town for shopping and food. A 25 minute walk to the sea front and beach... Perfect! Car parking space was a great asset to the property. Only negative was the beds, the beds were uncomfortable.

Susanne

2 months ago

I was surprised, after reading other reviews from the last couple of years, that the mattress was still lumpy and hadn't been replaced and also the 2 sofas were the most uncomfortable I think I've ever sat on!. The heating turned itself on one evening and it was sweltering. Despite information saying there was a hand held thermostat to control it, it was nowhere to be found. It took almost 45 minutes of trying to figure out the high tech wall thermostat to get it switched off! On the good side, the rear bedroom was comfortable and the shower was hot and powerful. It was an easy flat walk into the town. I would not stay again unless the furniture was replaced.

Michael

3 months ago

Was a lovely little apartment. So happy with the 1 private parking space. 10 min walk into the town for the bars/restaurants and beach. Only downside was the sofas were very uncomfortable and the beds were too small.

Susan

3 months ago

Everthing was fine for what we wanted

June

3 months ago

lovely little apartment only fault that we found was floor badly scratched and mattresses could do with being replaced very uncomfortable but nevertheless did not spoil our stay .

Jan

4 months ago

Spacious apartment within walking distance of the main town. it's on the main Spital Bridge road, but good double glazing meant noise was minimal and bedrooms at back of apartment, so very peaceful, with good blackout curtains. Car Parking space at the rear of the apartment in a private car park, we have an SUV type car and found sufficient space for parking in the allocated place. The apartment is modern and as described. Photos are accurate. We stayed 4 nights and were very comfortable, and stayed in one night to cook as everything we needed was provided. Bathroom is a small space with a shower you step into. All clean across all areas of the apartment. host very responsive to any query and very polite and friendly. We would recommend this apartment and would stay here again when coming to Whitby.

Debbie

4 months ago

We had to ask someone how to get in the car park but otherwise good. clean, comfortable and in a great position for amenities and very close to a nice pub, Middle Earth! woukd definitely stay again.

Jill

5 months ago

The old Sweet Shop was a lovely, clean apartment. It was very well stocked with complimentary tea, coffee, milk. The shower was good, again with complimentary shampoo and body wash. We used the bedroom at the back of the property and the bed was lovely and comfy. I found the microwave in the kitchen rather challenging. Maybe I was doing something wrong but it heated one of our meals and then refused to work for the second meal unless it was fully turned off for ten minutes or so, and then turned back on again! The location of this apartment was perfect and the private parking space was a brilliant added bonus.

Kathleen

5 months ago

it was everything I expected. I would come again. constructive criticism: a. the king-size bed seriously needs a new mattress. b. the shower needs scrub more than a wipe c. the coffee machine isn't working properly.

Sue

5 months ago

The property overall was nice but did not really live up to expectations as it was described as luxury accommodation but was not cleaned to a very high standard. A bit more attention to detail and the place would be lovely.

Ged

5 months ago

The old sweet shop is located in a lovely part of town, not too far to walk into all the amenities including the Abbey. It has a well specified privately located car parking space. The access into the flat is easy and the amenities within the flat are all good quality. The flat is clean, bright and airy. It was a warm weekend, but when necessary the heating was very effective.

Carl

6 months ago

Great location Car parking Is very conveniently located. Well equipped Walking to the town centre was flat enough for my mother to walk there and back. A very good option for a Whitby style break.

Michelle

6 months ago

The apartment was lovely, very clean and well located. It was excellent to have a parking space provided.

Emma

6 months ago

The hosts were not flexible in the check in time despite telling me and in their description that it would be possible for just a hour early check in time despite telling me on the phone it would be possible. The place is not clearly marked where the parking space should be. There is no number in the space as described there is just a plaque on the fence. Might have been at the time but no longer exists. The place is in need of a deep clean. Floors sofas and bathroom all felt grubby. It is in an ideal location but the parking is terrible as someone blocked us in when we were trying to exit. Not the hosts fault but it was the second time an instance occurred like this. So if you did want to go out for the day you would be blocked in. The place served its purpose for the weekend and had all the amenities you would need for your stay, apart from tea bags. Make sure you bring you own. Other than what is mentioned it was an okay stay.

Katie

7 months ago

Really enjoyed staying in this location, its absolutely perfect. We had two children and two dogs and its was great! Amazing chip shop only 2 minutes walk away. Having a car park space too was absolutely fabulous as there was no faffing with finding parking. Absolutely will be staying again soon!

Jamie

7 months ago

Fantastic stay, had a last minute date change required due to unforeseen circumstances when booking to which the host agreed for us to change. Clean apartment within walking distance of the centre of Whitby, would recommend

Mark

10 months ago

Brilliant stay. It’s a lovely location a few mins walk into the centre of Whitby. Easy to find and the parking space was also easy to find. The flat was clean and tidy, well appointed, everything worked and the internet was fast. Before, during & after the visit, communication was friendly, helpful & quick. Nothing was too much trouble. Would definitely stay here again.

Mike

11 months ago

Stayed here for 2 nights with my wife and our dog George. Host was perfect from start to finish. Excellent communication and nothing was too much. The Old Sweet Shop is a beautiful place located perfectly within walking distance to everything you need in Whitby. Spotlessly clean and spacious. Would highly recommended

Matthew

11 months ago

Great location and very pleasant stay. It’s definitely a bonus to have parking as the town gets very busy at the weekend!

Lauren

11 months ago

Great location and great property. Had everything we needed for a 3 nights stay with no issues. Would happily stay again

Lorna

1 year ago

Good location and handy having a designated parking space. Clean flat and excellent shower. Lacking in hangers which hopefully have been delivered for next guests. Found the king bed uncomfortable as could feel the springs, fortunately there was just the 2 of us so moved to the double bed which was very comfortable. Would book again as long as the king mattress had been replaced.

Steven

1 year ago

The flat is a great place to stay about 10 mins walk from the harbour it’s very peaceful and quiet which is nice after the hustle and bustle of the centre of Whitby

Jamie Ann

1 year ago

Good location on flat ground so no hills or steps to get into the town or beach. lovely modern kitchen with everything you need. Nice comfortable, soft beds. very noisy from the road and is in need of a fleshing up with paint throughout.

Dawn

1 year ago

The Old Sweet Shop in Whitby is ideally situated to get in/out of the centre with ease. The parking for one car is found through the archway at the rear of the property and marked clearly. The accommodation itself was clean, light and airy and comfortable. The beds were very comfortable. A slight mixed message in communication in check out times in messages we received. One saying 10 o clock check out another saying 12 o clock? Overall a lovely place to stay.

Paul

1 year ago

lovely little place.

Hannah

1 year ago

A really lovely air b&b and a great location with just a short walk into the town center and the beach. Would definitely recommend this place.

Sean

1 year ago

Great place to stay and the location was excellent. Just a couple of snags. As in previous reviews the sofas are like something from a waiting room…very small and uncomfortable. The shower control wasn’t working properly so you couldn’t regulate the temperature. It was fine for my wife but it was too hot for me and I couldn’t turn it down. Car parking was an issue to start with we tried to find our space but couldn’t as the number was worn away, this did get resolved once Dale sent up a map with the parking space allocation on it however. Great place just a couple of niggles which if addressed would make it an outstanding place to stay

Patricia

2 years ago

Stayed here for a few nights away. It's a great location for walking into Whitby. Perfect for a simple base to explore the area.

Catherine

2 years ago

After a long journey 400 miles we arrived late at night to an unserviced apartment will no clean towels, dirty bathroom & kitchen, bins full of rubbish, personal belongings of the last resident, towels with fake tan on, beds that had been slept in and more. It took an hour to contact the host and then we were given another unit for the night which was about 20mins drive away in the pitch dark, not ideal after a long day travelling with a child under 10 who needs to go to bed. The other unit was lovely but did not excuse the one we booked not being clean, I filled out the complaint form and sent messages but no further contact was made or compensation offered. The unit was nice and had a good location, the beds and sofas were small though and not comfortable. The parking is down the rd under an archway & the space not well marked. Nice enough flat but not worth what I paid, especially after arriving to it dirty. I don't recommend Host & Stay. Whitby itself was lovely though!

Ana

2 years ago

Great for a short break for a young family as walkable to Whitby and Abbey. Has everything you need. Double bed very comfortable, but list a star for the twin/double as you couls feel the springs through the mattress and wasn't comfortable. So better for a couple only needing the one bed until the mattresses on the twin are sorted.

Harry

2 years ago

Great stay, perfect location. Would definitely stay here again next time we’re in Whitby

Jo

3 years ago

The cottage is in a good location with a 10 mins walk to all the central shops & restaurants. It is however on the main road & the traffic noise when you are in the lounge/kitchen is loud - luckily the bedrooms are at the back of the property so the noise doesn’t interfere with sleep. The 2 blue lounge sofas that look lovely & new on the photos are actually narrow & small - almost child size, the seat cushions are really lumpy & uncomfortable & they are covered in stains. In the bathroom, the shower cubicle tiles/grout need a good clean with bleach. There is mould on the ceiling above the shower unit & the radiator & toilet roll holder are rusty. Overall this small light filled cottage is convenient & neat - but it needs a refresh & definitely some new sofas.

Jean

3 years ago

A disappointing stay. The main bed desperately needed new mattresses. Springs were noisy and lumpy. Uncomfortable and lumpy sofas. King size bed with only a double size duvet. The neighbourhood was unsavoury with local youth kicking and knocking the windows and doors, on one occasion a firework was let off right outside the door. The front door leads directly out on to a busy road which made it noisy, especially with the local boy racers. No instructions for the tv. Toilet seat was loose. Dirty saucepans. Would not recommend this place. Whitby however, was lovely, but accommodation was not worth the money. No problems with host and stay as we had to report the slow drain away in the shower and they responded immediately. The whole idea of this break was for a restful week as my husband has recently had open heart surgery and we both needed to de-stress. Sadly the property did not allow this to happen.

Patrick

3 years ago

Everything is ok !

Andi

3 years ago

The lovely blue sofas in the photos advertising the property are actually dirty, badly stained and lumpy. The whole property was dusty and in need of a deep clean especially the bathroom. The shower area was very dirty and the grout which should have been white was dark brown. Host and stay did send a cleaner the day after our arrival and the shower area was better afterwards. The property is in a brilliant location and a good bonus was the parking slot which comes with the rental. This property will be perfect after a really good spring clean.

Anthony

3 years ago

great place to stay nr whitby town 10 minute walk , place it self was modern and clean

Kayleigh

3 years ago

We had a really good stay here, lots of nice finishing touches, plenty of kitchen utensils to use and a nice surprise to have some milk etc to use! Only 1 downside from the whole house and that was the sofa it was VERY uncomfortable and a struggle to fit 2 adults on 1 sofa. Great location only a 10 min walk into the town and the pub half way is a definite stopping point you need to make. Overall really happy and would book again. Thank you!!

Iain

3 years ago

Lovely clean flat in Whitby. Very clear instructions and responsive to questions.

Rob

3 years ago

We had a nice break. A little out of the town but a nice walk in alongside the harbour and only takes around 10 minutes. The accommodation on the whole was great but the sofa and bed could probably do with looking at for replacement soon. Overall a nice stay, 8/10.

Rebecca

3 years ago

Bright and modern apartment with good facilities plus parking space. Milk, coffee, condiments all supplied plus dishwasher tablets. Rain shower was an unexpected bonus! Only downside is the sofas which were unbelievably uncomfortable.

Emma

3 years ago

Great base to explore Whitby and the surrounding areas The bonus of a car parking space

Stacie

3 years ago

The apartment was lovely and has everything we needed. However parking spaces aren’t clearly marked for the apartment we stayed in. Also within the apartment information say the check is 12pm but every communication we had from host and stay said 10am. But the stay was lovely and host and stay provided us with lots of information about the area

Andrew

3 years ago

Great location and a view of the Abbey........... The car parking space is a real bonus as parking in Whitby is a nightmare. Free parking on the road opposite tho ( if you can find a space). We'll definitely be back!

Mark

3 years ago

Very well presented place only one downside when they say check out at 10 they mean 9.45!!!!!!!! Very rushed

Alana

3 years ago

very good stay overall.

Sally

3 years ago

Once we had paid for the stay we were directed to an out sourced damage deposit website. No Mention of this in the booking. Choice of paying £250 refundable deposit or £25.00 non refundable damage waiver. We tried to call the firm re check in details but were diverted to a call centre who were very vague. We only received the code at 12 noon on the day of arrival The Wi-Fi was weak and kept dropping out. We could not use our laptops and had a 2 year old with us who is easily entertained with CBBC. It would have been nice to chill in the evenings with a film. Very disappointing. Advice to next guest, bring an HDMI cable and a fire stick. No Dishwasher tablets. Weak bin bags that split over the kitchen floor. 1 inch of dish soap. Cheap loo rolls. No hand soap in the bathroom or toiletries. However the décor is lovely, we slept well, parking great. location great very easy to find. Sofas not comfortable and not enough room for 4 to sit comfortably.

Nicola

3 years ago

Great location and property.

Chris

3 years ago

We had a great couple of days here. On arriving we did have an issue that someone had parked in the allocated parking space we should have had, however the team were quick to recommend some nearby places we might find free parking (they’re not based on site so could only suggest we leave a polite note on the car which did get it sorted for us in the end). The property itself was plenty big enough for us as a family of 4 (only mistake we made was letting the kids choose their bedroom as the one they chose had a much comfier bed!). The kitchen was nice and clean and had plenty of crockery for us (maybe some kid friendly stuff too would be good). We were out and about in Whitby most of the day but we did find the road outside very busy and noisy in the evening and in the night. The sofas were not particularly comfy to sit on, but for a quick bit of TV watching in the evening they were okay. Also watch your legs on the radiator in the bathroom if you need the loo when the heating is on!

Diane

3 years ago

We stayed for three nights. Had a wonderful time. Apartment was spotless and well equipped. Would definitely come back again. I would definitely recommend the old sweet shop as a little jewel.

Lisa

3 years ago

We arrived to find the cleaner had left mid clean. Towels left, bin bags left, unmade beds. Kerry was very friendly. They couldn't get another cleaner so we had to move apartments. Then move back again the next day. Host and Stay refused to even partially refund. Also a surprise 'insurance' fee after booking. Unclear check out time. This was supposed to be a lovely surprise birthday celebration for my husband. Completely ruined.

Aaron

3 years ago

Nice but just missing the finishing touches that you get from some air bnbs, the sofas are really not that comfortable to chill out on at night and only really fit one person on it, shower was a bit grubby and there’s no shelves in the bathroom to put anything, the car parking spaces are not clearly marked at all in fact a few people where struggling to see especially in the dark, Apart from that very good haha!

Diane

4 years ago

Great location and nice modern ground floor apartment with everything you need.

Sally

4 years ago

An ideal base for exploring Whitby everything was walkable . Car parking which was a bonus . Lots of lovely eateries locally . Fell into the comfortable beds exhausted every night !!!

Kelly

4 years ago

The apartment is in a great location! It is only a few minutes away from the main centre and shops. Inside it is lovely and just as the pictures show. We loved our stay and will hopefully come back in the future. The only thing that caused us a bit of trouble was the parking. We did have a parking spot but getting in and out of it was hard/sometimes impossible due to other people parking where there wasn’t a parking place.

Ben

4 years ago

Spotlessly clean, furnished to a very high standard, with a full kitchen and extras you wouldn’t expect (Nespresso machine, washing machine and dishwasher), reasonably priced with a private parking space and in a great location…about 5 minute walk into Whitby. Greeted with a fresh bottle of milk in the fridge. The property is on a main road, and there is some road noise when in the kitchen/lounge but the bedrooms are set towards the back of the property where the noise isn’t noticeable at all. Would highly recommend and definitely stay again!

Roshni

4 years ago

Great location but on a busy road so you can hear the cars drive by. Parking space was convenient and the wifi was good.

Phoebe

5 years ago

perfect place to stay a few minutes walk from the main part of Whitby, lovely apartment. incredibly clean and great communication from the host. would reccommend

Mark

5 years ago

Lovely stay. Perfect location.

Charlotte

5 years ago

Great location and aesthetically pleasing but there were some issues and I wouldn't stay again. Kitchen was lovely but no dishwasher tablets which was frustrating. In one room the mattress desperately needs replacing...it has a body sized dip in the middle and isn't comfortable. There was a dirty plate in the cupboard and the shower grouting needs cleaning. There were issues with the car being blocked in and the WiFi wasn't working. Whilst these are all fairly small issues, for the price we paid we felt disappointed.

Paul

5 years ago

A clean, well located and nicely decorated place near the heart of Whitby. we had a nice stay but overall not the best value and quite small rooms throughout.

Madalina

5 years ago

The flat is lovely, perfect location for Whitby. It was very clean and the communication was great. The only small issue I have is we were provided with very few bathroom amenities. For example there were only two toilet rolls for four people over a three nights stay. Just something that could be improved. On the other hand the kitchen was really well equipped.

John

5 years ago

This ground floor two bedroom apartment has a great location about 10 minutes flat walk into the town. The area itself is quiet and and felt very safe. The apartment is very smart. It has two bedrooms one contains a king size double bed, which looks as though it can split into twins if required and a queen double, bother are at the back of the property overlooking the courtyard where you can park your car in the designated space. The kitchen contains an oven, hob unit, fridge-freezer and dishwasher along with microwave, kettle, toaster and coffee machine. There is also a large amount of crockery and cutlery as well a cleaning materials and tea & coffee etc. There was even some fresh milk in the fridge for us. Both rooms share a bathroom which contains the toilet, a small washbasin and a big shower which had brilliant water pressure. All the towels and bed linen are also supplied. The standard of finish is excellent and our party of four had an excellent two night stay. I would have no hesitation in recommending this apartment to you, if fact this was the first time our friends from Edinburgh had stayed in an AirB&B. They were so impressed they will now look for others whenever they go away. Well done to team, keep up the good work

Barbara

5 years ago

Great place to stay, can recommend it !

Stephen

5 years ago

Clean and tidy flat with everything we needed for our stay, about a 10 minute walk from the swing bridge and the town centre, parking for one mid sized car in an allocated space to the rear. Plenty of hot water and nice and warm if the heating is needed ,the flat is on a fairly busy road, but the traffic noise wasn’t intrusive. I would come back!

Susan

5 years ago

Excellent cleanliness, very welcoming,

Laura

5 years ago

The Old Sweet Shop is a fabulous place to stay. It is as lovely as it looks on the pictures and very spacious and spotlessly clean. It has everything it says in the description and more. The tea, coffee, sugar and even milk in the fridge was a welcome surprise when we arrived after our drive up. The private parking at the back is a bonus as parking seems very limited in the area. The apartment is all on one level (even though there are a few steps up to the front door), and very warm and comfortable. Within easy walking distance of the town centre, it's an ideal home from home while you explore. The only thing we missed was normal terrestrial channels on the TV, even though there was Netflix and all the catch apps, but maybe that's just us being old fashioned. All in all, we would definitely recommend a stay here. Fabulous!

Gail

6 years ago

This cottage is near the town, so clean and everything is provided, nice quality bedding and very easy to make it home for the time we were there, parking available, all in all a great find 😁

Joyce

6 years ago

Lovely apartment very clean, stylish interior and great location.

David

6 years ago

Modern & clean apartment & well placed to explore Whitby. We had request the king bed to be split into 2 singles however this hadn’t been arranged as there was an issue with the bed. The house manager did offer for maintenance to come the morning after & he was very polite & helpful (thank you Callum). Would absolutely recommend & return.

Megan

6 years ago

Lovely apartment in a great location by the harbour. Very clean and modern.

Ian

6 years ago

Very nice 👍

Andrew

6 years ago

Great spot - very high quality finish to everything, well furnished, great communications from host, and just a 10 minute walk to the old town

Zoe

6 years ago

Good location and very nice apartments. Would recommend!!

Julia

6 years ago

Very stylish and very clean flat. A great base for visiting Whitby and surrounding area. Communication was very quick and clear. Thanks for a great short stay.

Martina

6 years ago

A lovely, fresh and stylish apartment in the heart of Whitby. Good location to the centre and to the beautiful Abbey too. Sparking clean with great attention to detail which is most reassuring in these times. Quiet and peaceful at night which made for a restful sleep. Parking is a bonus! Good and prompt communication. Thanks to you all for a lovely stay!

Maisie

6 years ago

Gorgeous apartment. Really clean throughout, great facilities and utensils to cook and clean if needed. The beds are extremely comfy. Fabulous location, about a 15 minute walk to the beach front and you can see the abbey from the front window! Will definitely be back!