Kate

6 days ago

Location, space

Poor with details:
Lighting - poorly designed, critical spaces unlit (all mirror areas, esp bathroom mirror)
Ceiling light bulbs burnt out
Bathroom fan dodgy
Double bed with two single mattresses - isn’t good enough

Kate

6 days ago

Location, space

Poor with details:
Lighting - poorly designed, critical spaces unlit (all mirror areas, esp bathroom mirror)
Ceiling light bulbs burnt out
Bathroom fan dodgy
Double bed with two single mattresses - isn’t good enough

Sam

2 weeks ago

This is an amazing apartment right in the centre of york, walking distance for everything we needed. we had a great time and will definitely be back in the future

We loved everything nothing to complain about

Sam

2 weeks ago

This is an amazing apartment right in the centre of york, walking distance for everything we needed. we had a great time and will definitely be back in the future

We loved everything nothing to complain about

Paddy

3 weeks ago

The apartment and location was great.
Only slight gripe was that the code we were given was wrong, but I was repeatedly told it was right (which made me feel stupid) - imagine the code we were given was 1234 - but the actual code you needed was 01234 - yes it’s only one digit, but it meant we couldn’t get in unless someone was walking out of the building.
I shared multiple emails and was repeatedly told the code I was given was right - no one called me or was prepared to come out. It was absolutely chucking it down too, so it was just really annoying being out for dinner etc not knowing if we would be able to get back through the gate. Thankfully someone else trying to get in was there at the right time and gave us the correct code.
Apartment was lovely though and can’t fault it, but I’d try and be more on it with your guests and call them if they are having check in problems.

Shaun

2 months ago

Cleanliness and location

Nothing

Shaun

2 months ago

Cleanliness and location

Nothing

Kieran

3 months ago

Great location right in the town! Very clean apartment 👌

Steven

4 months ago

Location was superb. Just outside the wall, close to cathedral. Best of all, a public parking lot across the street if you are driving.. Expensive but worth it. Mini market just a 2 minute walk. New building so everything new and modern. Lift for those who need it.

Can't think of anything to improve.

Caroline

4 months ago

Location was excellent for shops, bars, the Cathedral etc,. that the building had a lift (ideal for people with mobility issues) and comfortable seating and bed. Quiet at night, so good sleep. Once you got the hang of the security and entrance system, it worked well, but communication and information on this needs to be improved.

*Poor, slow communication and lack of full information from host/property owner.
*Smaller than expected and had a feeling of being a 'show flat', so I personally felt it lacked a bit of warmth and welcome.
*Wrong code sent, so we couldn't access the property immediately - fortunately, residents came out and informed us of the correct code. However, this should not have happened and during our stay, the code didn't always work due to lack of information to a change of the way it worked whilst there.
*No control of heating - one morning was quite cold and we could feel it in the flat, but no radiators, so presumed underfloor heating (which worked in the bathroom), but not anywhere else.

Michael

5 months ago

Excellent location, well equipped and decorated, good size apartment

Fridge either has a gas leak or something has died in there. Terrible please replace it.
Car park ridiculously expensive, around £37 for 24 hours. Unload and take your car round to Marygate car park, a 6 minute walk away, around £24 for 24 hours.

Jade

5 months ago

The apartment I stayed in York was lovely, in a great location and exactly what I needed.
I happily would have given a 5 star review if it wasn’t for the unjustifiable and, in my opinion, un-transparent deposit fees. I saw a mention of a ‘fee’ but expected this to be nominal - I.e. a couple of £ to cover an insurance policy for my time of stay. Oh no, after booking the non-refundable room I was told I either had to pay a £25 (which I never got back) or £250 (which I would get back in up to 4 weeks time minus a ‘£10 admin fee’). This is an absolute joke. The £25 is not a nominal amount for anyone in this tough economic climate so I opted for the latter. Putting me out of pocket for £250 (which was more than I paid for air bnb!!). And I will only get it back in 4 weeks (meaning they’ll keep my money and earn interest on it in their bank account) and then charge me a tenner for the privilege!! It’s an absolute joke.

Amy

6 months ago

Firstly I would like to say that I contacted Host & Stay prior to this review. The apartment was presented with a lovely minimal aesthetic and the location was central but still in a quiet location. There was a paid parking area immediately at the front of the apartment building and one within a 6min walk away. The downside that we had to our stay was the cleanliness of the apartment- the kitchen you could see grubby greasy finger marks all over the cupboard doors and the fridge and dishwasher smelt awful to the point we had to open all windows as the smell lingered throughout the apartment - it was like they had been cleaned with a damp unclean cloth. But the smell was pungent and overwhelming which made me reach out to host & stay who responded “thanks for letting us know” no solution to fix. Anything we put in the fridge smelt the same so we ended up not using the fridge or dishwasher so not to open it to contain the smell. Also felt the communication was a bit constant email & txt

Damian

6 months ago

The flat was very comfortable, quiet and within easy reach of the city centre.