Janice

1 week ago

very mixed up arrangements to get into apartment was sent 2 codes one for outside door and another for apartment keysafe . Outside door either doesn't have or doesn't work with a code so very confusing . luckily a guest came out of the door and informed us that the front door was not locked at all . this might seem picky as overall the apartment was very good but the bedroom and bathroom skirting boards were covered in thick dust which TBF is the only thing that let it down .

Christopher

1 week ago

Everything was excellent would recommend to family and friends

No slip mat in the shower

Paul

2 weeks ago

Great location, really bright and airy. Very comfortable

NA

David

3 weeks ago

Great location. Very well furnished with modern fittings.

Only 2 plates, bowls etc. Only 1 stemmed wine glass - a bit too minimal
The entry pad on the main front door wasn't working - AA battery missing. Given this is a front door in the middle of Whitby I though this important from a security point of view. I raised this on the day of arrival with the host via a message and despite exchanging further messages and sending photos, this had not been resolved when we left 4 days later.

Emma

3 weeks ago

The location was great

The shower by the kitchen was broken.
It was far too hot, when trying to turn it down, everything was broken and would just spin. My partner ended up cutting his hand as there were screws missing.
The upstairs en-suite was dusty and had cobwebs near the shower entrance.
Was a pleasant stay, but didn’t think it was worth the money spent.

Deborah

1 month ago

Great apartment in perfect location

Weihua

1 month ago

The apartment is in a prime location, comfortable and warm, with complete supporting facilities, making your stay smooth

No, I like it.

David

1 month ago

It was unclean, pubic hairs on the toilet and in the shower, long term dust on towel rail and skirting boards, crumbs and hairs and old hair clips in the drawers, the flooring had gaps in, very unpleasant.

Alison

1 month ago

Nothing never went after seeing reviews of mainly noisy, not clean, main door not secure & used by big groups, probably stags & hen do’s

Never went as seen bad reviews, thought I was booking through booking.com which have had no problems, then it was passed to host & stay unknown to us, horrible to deal with & cancel, still waiting on my refund of £50 3 weeks on,lost £68.40, be aware of damage waivers after booking, defo for stags & hen groups, avoid the noise & give host & stay a miss

Judy

1 month ago

Central, stylish and comfortable

No parking but that’s the case with a lot of places in Whitby

David

1 month ago

Perfect location, clean and comfortable

The terrible noise from the water pipes when running tap, having a shower or flushing the toilet

Samantha

2 months ago

I liked the location and having cooking and washing facilities

From the pictures it looked lovely, in reality it is very tired looking. Cushions on bed all stained. Bathroom is filthy, dust all around the skirting boards, shower really dirty. The floor boards are all coming apart and on 2 hangers in the property. Not worth the money in my opinion. Also the property managers make you pay an extra £25 in case of damages, something that isn't told before booking. The entrance is also not exactly welcoming full of letters as you walk in and light doesn't come on as you are walking down the stairs which is a safety issue as you come easily miss your step. All in all not very happy.

Lisa

2 months ago

We liked a lot of things, comfy bed, lovely shower, clean and tidy, location. Lovely and fresh on the stair well, obviously it’s had a a new lick of paint, we have stayed here twice now and would book again, love the fact it’s dog friendly but you wouldn’t know (no smells or dog hair)

The heating would only turn it up by 1 degrees every half hour ! in April we felt cold at night when we came back to chill and watch tv, and definitely a basic microwave would have been useful as most places have these now, also but maybe say this has to be cleaned after use…… 💯 a grab rail in the shower as there is nothing to hold on to whatsoever when showering (safety reasons) other than that we had no complaints.

Amy

2 months ago

Lovely clean and warm apartment. Great location! My daughter and I loved it. Also loved the underfloor heating.

The flooring felt wobbly to walk on. I was worried I might damage it. It looked like it had been having repairs done, so we was careful.

Amy

2 months ago

Lovely clean and warm apartment. Great location! My daughter and I loved it. Also loved the underfloor heating.

The flooring felt wobbly to walk on. I was worried I might damage it. It looked like it had been having repairs done, so we was careful.

Clare

2 months ago

Downstairs bathroom couldn't get the shower to work properly only red hot water. So all had to use the bathroom upstairs. But every thing else was good.

Clare

2 months ago

Downstairs bathroom couldn't get the shower to work properly only red hot water. So all had to use the bathroom upstairs. But every thing else was good.

Sara

3 months ago

Our stay was cancelled 3 hours before we were due to arrive - we were on the motorway when we got the call. The reason for the cancellation kept changing - the staff at ‘Host and Stay’ seemed to have no idea what was happening - told us they would call back within 10 minutes with an alternative then didn’t call back at all.
That morning (around 2 hours before they cancelled), we had increasing pressure to pay a partially refundable ‘security deposit’ of £250 and now… it will take them up to 3 WEEKS to refund our money. Disgusting.. AVOID!

Sara

3 months ago

Our stay was cancelled 3 hours before we were due to arrive - we were on the motorway when we got the call. The reason for the cancellation kept changing - the staff at ‘Host and Stay’ seemed to have no idea what was happening - told us they would call back within 10 minutes with an alternative then didn’t call back at all.
That morning (around 2 hours before they cancelled), we had increasing pressure to pay a partially refundable ‘security deposit’ of £250 and now… it will take them up to 3 WEEKS to refund our money. Disgusting.. AVOID!

Julie

3 months ago

Lovely apartment well equipped

Where late 60s the stairs definitely booking again but the first floor next time

Dave

3 months ago

No Breakfast, Great location

Not Much, Ceiling in the bathroom could do with decorating

Mandy

3 months ago

Location

Joanne

3 months ago

Was modern clean and central location.

Nothing

Joanne

3 months ago

Was modern clean and central location.

Nothing

Rachel

4 months ago

Location

Windows were dirty spoiling the view
Underfloor heating in living room not working despite contacting them about it ( I’d read previous comments ) they assured me it was working. It wasn’t. Heated towel rail not working in bathroom and very dusty
Laminate coming up in bathroom
Bed mattress worn both sides with hump in the middle and quilt too small for king size bed
No where near enough kitchen equipment
Alexa didn’t work
No microwave
Iced up freezer
One loo roll
Shower was freezing despite basin tap being hot
One key for apartment
Biggest issue was the front door to the building on leaving we couldn’t get out as the ancient Yale lock had stuck on locked. We rang the local host and stay number out of hours but were put through to a call centre in Asia !! who couldn’t understand.our issue. We were put on hold then cut off. Rang several times only to get an automated response saying lines were busy this was at 8.30am on the morning. There is only one exit door to the property and it was stuck on locked. If there had been a fire we would have all died. After an hour my husband managed to jimmy open the door with a knife. No help from the supposed local emergency number. Contacted host and stay several times asking for a full refund. They apologised and said they hoped our experience would be better next time !! There won’t be a next time.
Host and stay ?? More like can’t be bothered and bog off

Jane

5 months ago

Lovely apartment in a lovely position

Nothing

Jane

5 months ago

Lovely apartment in a lovely position

Nothing

Kim

5 months ago

Very good location and modern and comfortable.

No microwave for easy food making. The oven door wasn’t clean properly dried food left on it . The toothpaste holder wasn’t cleaned . Could do with the room been warmer.

Kim

5 months ago

Very good location and modern and comfortable.

No microwave for easy food making. The oven door wasn’t clean properly dried food left on it . The toothpaste holder wasn’t cleaned . Could do with the room been warmer.

Julie

6 months ago

Fab location, spacious apartment, decor

No sweeping brush, broken mop and no hoover, beds were a little uncomfortable due to duvets being too small, I think single beds should have a double duvet for adult and double bed should have king size for two adults sleeping in it

Julie

6 months ago

Fab location, spacious apartment, decor

No sweeping brush, broken mop and no hoover, beds were a little uncomfortable due to duvets being too small, I think single beds should have a double duvet for adult and double bed should have king size for two adults sleeping in it

Paul

6 months ago

LOUNGE HEATING NOT WORKING , ICE BOX 95% ICED UP AND TOOK ME 20 MINS TO DE-ICE , DUST ON BATHROOM SKIRTING , BATHROOM RADIATOR NOT WORKING , ONLY ONE TOILET ROLL

Rebecca

6 months ago

The property had a good central
Location.

The property did not benefit from
WiFi .

Bryan

7 months ago

Location fabulous have stayed here before and would definitely book again

Nothing

Terence

8 months ago

Location

Lack of heating

Jeremy

8 months ago

Shower was good & location

1 no internet 2 no wardrobe 3 towel rall did not work 4 hob did not work 5 prob with drain inside smelly 6 dirty entrance 7 dirty windows 8 1 roll of toilet paper for 5 nights 9 gaps in bathroom floor

Clair

8 months ago

Loved it the modern concept feel was perfect just we needed a break our normal life we loved the artwork on the very post modern surrealist very cool just really loved been there we will definitely recommend it to others and rebook one day

No internet while we where staying probably an accident with router we’re not sure but had good fun

Catherine

8 months ago

Location was perfect, decor was modern, brilliant shower, washing machine with drier, ease of entry and great communication with host and stay, parking permit

Cleanliness was poor, TV and lamp covered in thick dust, floor broken and uneven, toilet seat mounted too high felt unsafe, towel rail not working, no internet or echo dot as advertised, very dirty windows and cobwebs in living room

Plews

8 months ago

it's was a great location and the view was fair

the fact is the place wasn't clean on my arrival, felt like you were walking on git, there was hair and dirt on the bedin and cobwebs around the toilet and lampshades. I just really hope that the cleaner just forgot to clean it that day because apart from that it would have been almost perfect

Gemma

9 months ago

The location is fantastic right in the centre of Whitby.

The property was filthy!
There was dirty underwear under our bed. The apartment was filthy. It smelt very badly of smoke. There was ash in the bedroom draws. No toilet roll was left there was an old used bar of soap in the bathroom. The shower in the top bedroom didn’t drain. The carpet looked like it hadn’t been hoovered since it was put down. The sofa. Was absolutely filthy!! Literally disgusting we never sat on it it was that bad! Luckily we didn’t need to be in the apartment much. No wifi!! This also meant the heaters didn’t work because they could only work on WiFi.
The main door to the building the lock doesn’t work so anyone can walk in.


It is not like the pictures advertised!!!

Maule

9 months ago

WiFi didn't work. No feedback received from host after reporting it.

Neale

9 months ago

Very close to centre of town

How close it was

Lee

9 months ago

Location, accessibility.

We have stayed at the Golden Lion apartments on many occasions and enjoyed each trip. This time we hade the feeling that the apartments are getting tired and less well stocked. Only 2 mugs for example, less cushions on the sofa than previously, less knives / forks / spoons. The laminate flooring in the bathroom is starting to split.

Joan

9 months ago

Location and accomodations were good BUT the internet didn't work from the moment we arrived till the moment we left, despite many requests for help.

Carolyn

9 months ago

Lovely modern apartment comfy bed

Very dirty entrance , staircase filthy no floors in apartment had been washed , dirty skirtings and window ledges, cobwebs everywhere and dust, under sink cupboard and bin dirty , plug holes dirty , tv had very dirty screen, wifi hopeless, on the hole needed a very good clean .

Robert

9 months ago

Property was almost superb however - see below

we had 3 complaints -
1 the reason we chose this venue was for WiFi (this is very important to us). The WiFi wasn’t working and this was reported on our arrival, (the WiFi didn’t show up on our devices therefore we guessed that it wasn’t switched on and I couldn’t find the hub to do this). We were assured a team member would come to the apartment and deal with this and the other two issues - this never happened despite over 20 emails back and forth - disgraceful to not have this dealt with as promised
2 the fridge was broken and noisy - it still worked but internal parts were missing so storage was limited, the compressor was noisy and distracting
3 a stain on the skirting on both sides of the toilet pan - either faeces or a painting issue - I wasn’t about to investigate and wanted this looked at by the host

What really annoyed me was the use of generic emails to apologise, nothing felt personal, and we felt that the company were happy to take our money, promise to fix the problems and run
They have since offered £27.50 as compensation and 20% off our next stay

Ellie

9 months ago

I liked the room itself - the design and decorations were just lovely. The bed was very comfortable and the shower was lovely.

Didn’t like the fact the room obviously hadn’t been cleaned before us, there was a wee stain on the carpet in the lounge (which stunk the room up when we first entered), glasses with lipstick/lip marks on them, there was what looked like either mould or bird poo on the chair in the lounge infront of the tv, which all got covered in my partners new pair of jeans he bought for the trip, we were given a permit to park which we used and then got a penalty regardless so clearly they didn’t work, we requested for another permit on the day of arrival and didn’t receive one, the website also states wifi is accessible, there wasn’t any wifi, we’ve had to drain our data and not watch tv.

Paul

9 months ago

Its location was excellent.

Front door to the apartment block did not shut properly so was always open(not good for security), WiFi didn’t work throughout(not good for work), the whole apartment needed some attention and the building and apartment wasn’t very clean.

Deborah

10 months ago

Very central! Clean, amazing shower and the bed was so comfortable!

Wi-fi did not work so we could not watch Netflix etc (weather was awful when we were there so stayed in two nights!) ….wanted to download a new book on my kindle but couldn’t do that either! Didn’t matter that much but would have been good. A microwave would be a welcome addition too as well as a dishcloth to hand wash dishes.

Tim

10 months ago

Location

No Wi-Fi rang to complain nothing could be done, sofa was filthy should not be like this as had washable covers, whole place was shabby tbh I should have checked reviews but we stayed in December and it was great, unfortunately it’s gone downhill quite a bit we will not be back

Raymond

10 months ago

Location was excellent

Some washing up liquid
Lights on stairway didn’t always light up as you passed I fell down the last steps as I couldn’t see properly

Kevin

10 months ago

Location perfect great shower bed comfortable quite modern

No WiFi
Couldn't find network ,so meant alexa wouldn't work also apps on tele wouldn't, no microwave even though advertised,

Andy

10 months ago

Well located a and quite well appointed

The internet and TV were not working throughout our stay we reported the fault on day 1 it was day 4 before someone came to turn it on and off again, which had already done and say they would have to contact the owners. No progress by the time we left. We were told they wouldn’t give us any compensation but we could get a discount if we stay again.
The shower and sink plugs over flowed. The maintenance guy had it on his list from a previous client apparently but turned up without warning at an inconvenient time so it never got fixed.
Various annoying things.. only two towels for a week no hand towels, only two mugs! Generally needs a bit of TLC. They used to give a parking permit but don’t anymore.
Not good value anymore.

Ap

10 months ago

Well located a and quite well appointed

The internet and TV were not working throughout our stay we reported the fault on day 1 it was day 4 before someone came to turn it on and off again, which had already done and say they would have to contact the owners. No progress by the time we left. We were told they wouldn’t give us any compensation but we could get a discount if we stay again.
The shower and sink plugs over flowed. The maintenance guy had it on his list from a previous client apparently but turned up without warning at an inconvenient time so it never got fixed.
Various annoying things.. only two towels for a week no hand towels, only two mugs! Generally needs a bit of TLC. They used to give a parking permit but don’t anymore.
Not good value anymore.

Lisa

10 months ago

Just the location

It was very dirty and damaged in area

Andrea

10 months ago

The location.

Late check-in, early check-out. No parking permit provided.

Claire

10 months ago

The location was fab very central

The smell as you walk through the doors, the stairs and hallway carpets weren’t fitted right which could easily cause an accident, as the bins are stored when you first walk in the smell is horrendous and there were a lot of flys, once in the apartment though it was a lot better however it hadn’t been cleaned properly, thick dust all over the floors, beer can lids still left on the bedside table but we easily sorted that ourselfs, it does need re decorating as paint was peeling in clumps from the walls,sheets and towels were immaculately clean.

Rachel

10 months ago

Location is great
Apartment is bright
Bed very comfortable
Lovely bathroom and shower
View is lovely

Could be much cleaner lots of dust on towel rail in bathroom and on fittings around the apartment
Modern industria. But sadly WiFi not even findable on phone to connect. Which made the great to features unusable No microwave and no usb sockets
Paint peeling on walls
Upstairs washing machine vibrates the whole bedroom including the floor lol
These are issues reported throughout the feedback but sadly don’t seem to be addressed. Having said this the apartment is lovely and for us these were niggles not deal breakers. Already booked to come back in December. Hoping the dusting is done if nothing else

Jack

11 months ago

Location was very central, mattresses were very comfy

The place was absolutely filthy, the sofa was thick of dust and sand, stained, and stunk, the floors haven’t seen a hoover since they were laid, the whole place could do with a lick of paint and some maintenance, snapped toilet seats, rotted floor in the en-suite, pictures missing, cracked walls

Lisa

11 months ago

Good location.
Comfortable settee and bed.
Good shower.
Kitchen had everything needed to holiday self catering (once cleaned and able to use.)
The seagulls outside were very noisy, we heard a bit of noise from the Irish pub opposite on the first night but that was it and the stairs to the apartment were narrow and steep. - This was all in the description of the property on booking.com and I liked the honesty in this description.

Although the original decor idea is nice and modern the decor was very tired. It needed paint work, repairs where hooks etc. were coming off of the walls.
No wardrobe or anywhere to hang clothes in the bedroom, hook that could have been used was hanging off of the wall.
The sink didn't drain water well at all making it difficult to use and in constant need of cleaning.
The apartment itself and glasses, cups, pots and pans etc. were not clean at all which was the most disappointing part of the stay.
We wouldn't stay here again.

Siobhan

11 months ago

It was small , very unclean !! It was cleaner when we left

It was unclean and unkept , you felt like you might fall through the shower, the toilet was wonky and felt like it might fall off the wall, the hangers in the walls just fell out , not worth the money

Janet

11 months ago

Location.

Dirty. We arrived to find written in dust on the kitchen chair ‘clean me’. Hallway on arrival dirty and smelt if damp.
Lots of noise from neighbours.
Sparse basic equipment for self catering no chopping board.
No parking card had to pay for first day told we would be reimbursed after ‘reaching out’ still no sign of that and no replies.

Byrne

11 months ago

Location as it was right in the centre by the swing Bridge. Bed was comfortable. Bathroom modern.

It wasn't very clean. Had to wash the glasses out the cupboard before using them. Could clearly see the dust on the low level lamps. Floor was dirty.

Thom

11 months ago

The location is excellent with a view of the swing bridge and close to everything you could need. Really nice craft beer bar called The Esk Vaults is a couple of doors up. The bed was very comfortable and bathroom/kitchen well equipped for a week away. Even a dog bowl provided. Would definitely stay there again if not for the WiFi.

The WiFI was pretty much unusable. It's a 4G mobile router in a cupboard and was too slow for use (I was working while staying). There's a smart TV but it wasn't possible to stream anything on the slow connection. If you want a break from WiFi - not a problem but something to bear in mind if you need it. The hallway/communal areas were a bit smelly but not a problem once you were in the apartment.

Jev

11 months ago

Location

Too many stairs

Stephen

11 months ago

The apartment had a lot of potential however the cleanliness was questionable, with dust bunnies around on the furniture and furnishings, hair on furniture and a smell throughout.
The WiFi network was not working (it appeared to not even exist either on my device or anywhere I could find in the apartment). I messaged the host on the first night of 3 and nothing was ever resolved, in spite of multiple voicemail messages and air bnb messages.
The listing when I booked said that parking scratch cards would be provided, however when we got to the apartment they were not there. I messaged about them and received instructions about what to do with the parking scratch cards, despite me saying I didn’t have any.
Customer service appeared to managed at an offshore call centre who were neither helpful nor very responsive, I only got through to a person by using the host&stay web chat first.

Rambling

11 months ago

Excellent location right by the swing bridge.
Beautiful modern and clean apartment. Very comfortable bed. Lovely shower.

Bedroom had windows on two walls which enabled a nice cross breeze.

As with most places in Whitby, you need to park away from the apartment which is a minor annoyance when carting bags.

Sophie

11 months ago

The property was spacious and allowed room for 4 people comfortably with a small dog too.

The ‘self-check in’ is long and leaves you stood outside for 30 minutes.
After arriving at the property, I looked around for an electronic device to check in through although ended up calling the office number after not finding anything, but locked doors, after a couple tries they picked up.
I asked about checking in and was told I should’ve had confirmation texts with instructions on.
I hadn’t received this.
It was because I hadn’t had the online payment form for a damage deposit. Needless to say I hadn’t received this either.
This was, to my knowledge, included in my original payment. This company are now looking for a further £250 payment to be taken over the phone, while I’m stood outside with no access to a card.
I was finally sent a text link to pay this, where a £25 (non-refundable) option was available to pay via Apple Pay.
Both payments being completely unreasonable after nothing being mentioned in the ‘property policy’ section on booking.com including the final payment I made showing a cleaning and damage fee already. So my ‘self check in’ took 2 phone calls and 30 minutes while me and the other guests stood waiting on the street with all our bags for the additional hidden charge to go through.

The rooms were dirty and damaged including dirty bed sheets. Theres hot water for the shower unless you want to shower for more than 5 mins then you run out of hot water. The chest of drawers in the twin room was bolted to the wall behind the bed so you can’t even open the draws.

Overall, a unorganised and chaotic ‘self-checkin’. Would not stay again nor recommend this company.

Joshua

11 months ago

Very centrally located, so great place to have a base. The facilities are basic but the bed was comfortable. The parking is far away, so for those with dog crates or heavy food, drop it off close by and then park.

There are steep stairs, so if you have a mobility difficulty, this may not be the best rental for you. Unfortunately when we went the Lion pub was renovating so early noise from the builders, but that is a short term issue.

Holgate

11 months ago

No Wi-Fi working even though we complained several times. No microwave in kitchen even though it was listed. Bathroom smelled like sewers and toiletries were very limited. Neighbours directly above were constantly banging and shouting all night. Fire alarm went off several times in the early hours of the morning each night. We couldn’t wait to leave in the end. I do not recommend staying here as they just take your money and don’t respond to your complaints. Paying a deposit is an insult.

Malcolm

11 months ago

Not much

Dirty lounge was dirty and had crumbs under cushions suggesting it was not properly cleaned. Pots were not clean. They said the parking was nearby however we had to walk for 15 minutes in the rain from our nearest parking. The place had a sewer smell and all the shower, dishwasher and toilet were not usable because water backed up through the pipes and would have flooded on to the floor if used. Finding the door to the apartment was a nightmare and we had to keep calling for directions as it was not obvious. On arrival we were slugged with another charge of non refundable 25 pounds for insurance which should have been included in the up front cost when comparing charges on booking.com.

Ian

11 months ago

Good location clean and bright

The stairs

Dean

11 months ago

Location

Living room could have been cleaner.

Irving

1 year ago

the location

it wasnt the cleanest

Kathy

1 year ago

Very comfortable bed, lovely shower, and a really nice view of the swing bridge and Abbey.
Nice kitchen and breakfast bar area with very good quality appliances.
liked the contempory feel of the decor overall especially the exposed brick work and lighting.
The apartments are in a very good location, very central so easy to access all that beautiful Whitby has to offer, seagulls get a little noisey but that just adds to the seaside atmosphere. 🏖️👍😀

The steps and entrance to the main building looked a little tired and in slight need of a refurb, and there was quite alot of paint peeling off on the outer wall of the apartment which looked a bit ugly. Outside windows and ledges in need of a good clean.
.Kitchen overall had very good appliances but a little short on some items such as wine glasses with stems, a frying pan, and they was only one egg cup
The decor of the apartment overall was very nice with a modern contempory feel especially liked the exposed brick walls and lighting so it was a shame about the peeling paint on the walls.

Jane

1 year ago

Great location

On arrival, we opened the door to a foisty damp smell, to be greeted by 3 floors of stairs, which were narrow and in a spiral form. On entering the property, it had the same damp smell. After finally getting our luggage upstairs, we found that the apartment was mucky infact we couldn't believe it had been cleaned. Dust everywhere, black marks on the walls, settee with stains on, broken glass, chipped dish, cracked toilet lid, damp on the walls, sanitary wrapper under my bed, mucky fridge, crumbs in the knife and fork draw, the list is endless. I contacted the property straight away and was asked if we could send pictures in, we spent the first 2 hours of our holiday on the phone and sending pictures to Host and Stay. They also told us that we should find a scratch card in the apartment for free parking, this is another reason I booked this. Only after ringing them back to say we couldn't find it, they informed us they had run out. We were told to go and park, and they would reimburse us when we checked out, i haven't sent my tickets in yet, so we will see.. On Thursday, 4th July, I received an email to ask if I would like a re-clean. This was the day before we were leaving. I will NEVER use HOST AND STAY again. I have been sent a complaint form to fill in asking for pictures yet again. I will attach a few for you to see. We are not snobs, but when you are paying £650 for 4 nights away, you at least expect it to be clean. After looking back on reviews after this as happened to us, HOST AND STAY have had things like this mentioned to them starting April this year and after telling other guest they would look into it they never have. We booked this in February, so I didn't look at reviews after we had booked. If you are hard working people spend your money elsewhere.

Balsamie

1 year ago

The flat needs to be better looked after. It smells humid everywhere, and many things are broken (fridge, door frame to the cupboard, coffee machine is leaking, paint is coming off the walls, cracks everywhere).
I specifically booked the flat to be able to work, but the WiFi wasn't working at all (the WiFi network wasn't even showing). I sent a message on the first day of arrival and only had someone come on the last day, who could only come and notice that indeed the WiFi network wasn't showing. I had to use the downstairs flat's internet, which obviously had a very weak signal and didn't allow me to work. As a result, I had to work from a coffee shop and then take a day off, which I didn't want to do.
The electricity got cut off without any warning, and we had no information on how long that would last.
The toilet backed up into the shower, which resulted in an atrocious smell (I sent a message about that and was told to "open the window").

Sharon

1 year ago

Location, amenities, aesthetic

Hard to manage but the bird poo all over sky lights and the stairs are tough

Roxanne

1 year ago

The location of the apartment was brilliant. The decor was nice, but very tired

Dealing with the accommodation management company; Host & Stay, was a joke.
One of the main reasons we chose this property was the location and the fact you got a parking pass included.
We arrived at the property and there was no parking permit. I called the agent multiple times with no answer, so had to find and pay for parking for the first night.
I eventually got an answer via message at around 11pm on the first night with silly suggestions. I was given no helpful response or solution.
I had to follow up again the next day with no solution until around 4pm, but we eventually received a parking pass. It was also agreed that the £11 for the parking would be reimbursed to us, which was the least they could do for the stress caused.
We thought the drama was done with, but 2 weeks later, I had £195 taken from my bank account by Host & Stay with no explanation or pre warning.
I was 6 months pregnant at the time and the whole ordeal was becoming too much for me. My husband called them and they said they had refunded us £206 but it should have only been £11 for the parking. So rather than letting us know, they just charged us the difference. The issue was, I hadn’t received the refund yet, so was £195 out of pocket, with no knowledge of when the refund was going to hit my account.
I’ve never dealt with a company which has such poor customer service and lack of communication, who also think they can take money from your account without making you aware first.
I really feel for the owners of the apartment, as it’s not being managed well at all.

Sweaty

1 year ago

Cool, well appointed and right next to an Irish pub! Does it get better than that? I think not! Also, the washing and cooking facilities mean that it makes for a cheap holiday!

Probably not suitable for the frail because the stairs are a bit steep, but there is little to be done about that.

Victoria

1 year ago

Comfortable, well equipped ensuite bathroom are all things we liked

Didn't much like the 3 flights of stairs or the all digital instruction pack, great for young people but not quite so good for pensioners who are not fully conversant with computers.

Andrew

1 year ago

The only positive about the property was the location.

1. WiFi did not work so had no access to TV
2. Walls are falling apart with cracks in painting and plaster board coming away
3. Bathroom sink did not drain
4. Hairs in the shower upon arrival
5. Sitting room had not been hoovered or cleaned and was full of dust and dog hair and bits of rubbish
6. The bathroom door did not shut properly and was broke
7. The extractor fan had a thick layer of dust over it and it was turned on which just circulated dust throughout the whole room.
8. Shower tiles laced in mould and dirt
9. Kitchen cupboards and oven are filthy
10. Fridge stunk of off milk and stains in the fridge
11. When you open any of the windows there is a layer of dirt in the bottom of every window
12. Bird poo on bedroom window nearly the size of the window

Tracey

1 year ago

Location excellent , decor, comfortable bed and living area

Check in and check out time very inflexibility, instructions needed for cooker shower in en-suite fills up

Chadwick

1 year ago

Nothing.very dirty shabby place inside and out

The place was really disappointing . dirty shabby would not recommend it to anyone .paint coming of the walls.very dusty and dirty also no microwave, chopping board, emergency notification on door it was very disappointed we were on our 40 wedding anniversary

Pauline

1 year ago

Great location and good size apartment.

After paying in full and before they will send you the door codes you have to pay a damage cover payment of either £25 or £500. Like everything else you think you will get a partial refund if no damage, but you don't on the £25 fee. They should tell you this on booking, not after paying in full.
You get a bombardment of emails about damage to the property and fees if you are not out by 10 a.m.
The main problem is that the apartment was dirty. A few points were that the rug was covered in stains and crumbs. Bathroom not cleaned properly, kitchen sink not clean. Stale smelling communal hallways. Not a good impression.
You get the impression from their web site that the property has parking. It doesn't. They give you a ticket to park in the town. Be prepared for a walk with your luggage. We packed expecting to park beside the property. It is only on the day of your arrival that you find this out.

Alex

1 year ago

Location

Accommodation was basic to say the least, tight twisty stairs had to be climbed to access apartment. No, WiFi, even in-house Alexa didn't work.

Wendy

1 year ago

The apartment was in a great location and great value for money.

The instructions for check in relied on you filling out the waver form which I was unaware of so I had to call the office twice to sort it and get the entry code.

Also, the perpetual messaging about when we were to check out. I had 2 the day after we arrived then 2 on the morning we were leaving. Plus, the quite serious messages about leaving it tidy when it was a bit grubby round the edges, dust on light fittings, toilet seat wonky, big dirty scuffs and marks on the walls. But we're weren't bothered by that because it was good value for money.

The bed was quite small too.

Becky

1 year ago

Terrible don’t book we couldn’t even sleep there ! Had to book something else

Andy

1 year ago

Accommodation & location thereof was excellent for our need.

N/A

Keith

1 year ago

Good location right in middle of town
Apartment decor modern & well laid out

Steep stairs up to apartment, cleanliness & decor especially paintwork very disappointing

Mathew

1 year ago

Location was fantastic and so clean and comfortable

There’s a damp smell in the communal area

C

1 year ago

Microwave would have been nice and a door that fitted better on the bathroom,and a wider staircase would have been nice at 80+found them hardtop navigate

Mike

1 year ago

Communication very poor. Asked numerous times for the key code to access the property. Messages remain unanswered. Should have been in by 4pm. Didn't get in until 6pm. No parking scratch card so had to pay £24 parking

Sue

1 year ago

The location was great
The apartment was very clean and modern and the bed was comfortable

The Wi-Fi did not work so we had no different tv channels and no Alexa and no Wi-Fi for our phones. This was reported but nothing could be sorted while we stayed there. I hope they sorted it for the next visitors.

Vienna123

1 year ago

Location
Comfortable bed

Cleanliness was not so good, the communal entrance was really dirty, the apartment was dusty, there were no cleaning products

Robin

1 year ago

Great location and a nice clean attractive appartment. The fixtures fittings and equipment were high spec and comprehensive. Close to all the local.amenities

The outside entrance was dingy and strewn with rubbish. The front door was dirty. The front door security lock didn't work. The entrance.hallway smelled of damp and had not been hoovered. The Internet did not work and there was no router. The bathroom sink did not drain. There was paint peeling on the lounge wall. The bathroom slide door was broken. Car parking was a.long way away and you had to pay to park before you could get into the apt to find the car park pass. Why not senf it through the post? I also had endless emails all saying the exact same thing. Instructions were late and I had to keep phoning to get information..Very polite responses but not very helpful.

Hayley

1 year ago

Love the location.

The cleanliness is a problem in this property.

Holdsworth

1 year ago

Location

Admin fee for taking a deposit or pay £25 extra to be insured
Check in was a joke, staff very unhelpful and phone kept cutting out.
Toilet seat was broke, shower filled up spoke to staff there was supposed to be getting fixed but no one turned up.
Asked for a refund and they have a long winded complaints procedure which I can’t be bothered going through. Wouldn’t stay again for free
Pics are very flattering all in all quite a crumby little apartment

David

1 year ago

Great location for getting out and about Clean and tidy

Wi-Fi didn’t work and the shower downstairs the temperature dial didn’t work so it was constantly red hot

Derek

1 year ago

Under flor heating

Could do with a microwave

Darren

1 year ago

Excellent location,

Paint peeling off the walls, stairs leading up to the apartment were very smelly, level of cleaning inside wasn’t up to standard .

Diane

1 year ago

Location

No where to get ready with table, mirror and socket
No full.length mirror
Rubbish toaster
Sofa passed its best by a long way
Bag of something disgusting left in cupboard
Cold and heating switched down on its own
A vacuum hasn't been waved under double bed in too long
50 odd steep, winding steps
Last sensor light at bottom of stairs needs to come on sooner for safety

Robert

1 year ago

Perfect location and well furnished. Good value for money.

The apartment needed a good deep clean with a thick layer of dust visible in certain places and patches of paint falling off wall in living room.
The paint of £250 security deposit which takes 2 weeks to be returned is a bit much. Surely could be done quicker.

Ian

1 year ago

The location..

Steep, tight and dangerous stairs. Tiny apartment. Very deceiving pictures on booking.com.Had to pay a nonrefundable breakages free. Endless emails and texts. Stayed there for 5 minutes then booked a room at the Endeavour. Will be giving host and stay a very wide birth from now.

Rachel

1 year ago

Great apartment. Fantastic location

Kayleigh

1 year ago

Lived how central the location is and that Charlie was super helpful with any questions we had.

Clarissa

1 year ago

The location , electrical appliances other than tv , provisions of kitchen crockery and utensils ect

Leaking kitchen sink which was reported yesterday, cold bedroom, and couldn’t alter same as the towel rail despite following instructions, mould in shower, damp on lounge ceiling,lack of normal tv channels and tv constantly glitching. Out of your control but who ever was above us were very noisy stomping about or un packing at 3am

Steven

1 year ago

Didn't have breakfast. The location was excellent

It was disappointing there was no WiFi. The property was advertised with WiFi but the supposed "modern industrial" was not an option when we searched. As such, Netflix and alexa didn't work.

Andrea

1 year ago

We loved the location, close to the train station, shops and the Abbey. The property was warm and comfortable.

It could have been cleaned a little better. Mostly clean, but felt like it could use a good deep clean.

Linda

1 year ago

Location was great, apartment was spacious and extremely clean.

The wifi didn't work. Someone else in another apartment said the same, so it's obviously a problem in the building.

Fiona

1 year ago

Lovely apartment, on the harbour. Clean and comfortable

Parking was in a zone but not near the apartment

Lindsey

1 year ago

Lovely apartment brilliant location with good communication.
Thanks, will be back soon

Lucy

1 year ago

The location was brilliant. Everything you could need!

There was some wear and to the apartment. And it was filthy under the bed.

Rebecca

1 year ago

Lovely location, great place to stay will definitely stay again!

There was dog hair in different areas of the flat from who I’m guess the previous people who had stayed there, it mustn’t have been cleaned or hovered properly.

Josh

1 year ago

-Clean
-Easy to get to
-Great location

-Given wrong access code to key box
-Front door was broken so not very secure
-Floor boards are coming apart due to underfloor heating

Beth

1 year ago

The TV and wifi both didn’t work, the bathroom smelt like sewer and it was unclean

Andrew

1 year ago

Very nice apartment situated right in the heart of the town, everything close by. Clean tidy, well thought out place to stay. If you needed help, one phone call away was answered promptly and helpfully

No microwave, lack of a wardrobe or bedside draws for clothing

Anonymous

1 year ago

Good location

Where do i start. First impressions of the apartment were great, great location and price was reasonable for New Year’s Eve. On arrival the front door was already open and later found out did not actually lock. The entrance stairs to the apartment was damp, cold and dusty. The front door key lock was difficult to open, eventually managed it and then see the door handle was hanging off. Settling into the apartment, the toilet was disgusting, had stains in the toilet and had not been cleaned. The floorboards in the apartment did not fit and left gaps in between some of the boards which was a bit of a trip hazard and hard to walk on. The hooks on the walls were hanging off and we weren’t able to hang any clothes up due to fearing they would completely fall off. The shower was very spacious but had mold on the sealant and the bathroom air vent was absolutely full of dust. In the kitchen there was burn marks on the wall above the kettle, food still left in the sink and what looked to be damp on the wall above the sofa. Everywhere was covered in dust, the floors, the drawers. The apartment was freezing cold and unable to sort this out i messaged and recieved an automated response. I asked multiple times about the issues raised above to which i never got a response or when i did it was automated and did not response to any of my queries. Which i am sure i will have an automated response to this review.
The £25 or £250 deposit was also not stated upon booking which i believe should’ve been. I was quite surprised to receive a message stating i had to now pay £25+£10 administration cost or a £250 deposit!
It is a shame as the apartment is in a great location and could be lovely but is really let down by basic things.

Maureen

1 year ago

Loved the apartment and location. Very clean property

Too far to walk with luggage to free parking

David

1 year ago

Great apartment, everything plus more in it too, spot on location too

Everything was spot on

Adam

1 year ago

Location, view

Mattress old and firm

Michael

1 year ago

Good location

Looking tired needs decorating and good clean

Tim

1 year ago

Location, cleanliness, Wi-Fi smart tv heated floor in bedroom

Nothing

Sharon

1 year ago

Location was excellent

Second bedroom didn’t have any hanging space

Julie

1 year ago

Excellent location, good bathroom, comfy bed

Nothing it was ideal for a short stay as a couple.

Jo-h2

1 year ago

Cozy and clean most areas, good location. Good view of the bridge. Good Facilities. Dog friendly. Customer services very friendly.

Alot of stairs. I didn't feel comfortable walking my dog at night as the stairs were dark and steep and the light didn't work until you got to the bottom.
The parking was for street parking and we couldn't find a W spot so we paid £16 for North Yorks Council parking for 2 days which was OK.
The rug had a stain on it and the sofa was soiled. They need to do a thorough clean. Not had deposit back yet and not heard anything. 7 days after.

Leanne

1 year ago

The property was clean, modern in a excellent location

I was a little concerned on entry as the hall and stairs area smelt a bit damp, however the was not the case in the apartment, it smelt clean and fresh

Amanda

1 year ago

Excellent location, clean, tidy and comfortable

on first impressions the staircase is full of cobwebs and smells damp. But once in the accommodation is fabulous. I must admit going up the stairs i was worried the accommodation would be damp etc.

Zoë

1 year ago

The location was outstanding; perfect view over swing bridge.
Everything in walking distance.
Appartments has everything you could need.

Wi-Fi wasn’t working

Natalie

1 year ago

Lovely place and great communication! Location was absolutely ideal. Would recommend.

Anatolij

1 year ago

Lovely apartment and great location. Would definitely recommend + stay again :)

Anonymous

1 year ago

Everything

Nothing

Paul

1 year ago

Nicely located in the centre of Whitby overlooking the swing Bridge, although it was in the centre it wasn't too noisy even being opposite a pub.

If you have a car be prepared to park it in the zoned parking and take a 10 minute walk to the apartment.
The property was advertised as having WiFi and hairdryer.
No hairdryer and the WiFi didn't work, messaged the agents twice to no avail.

Gerhard

1 year ago

Zentrale und trotzdem ruhige Lage, gute Ausstattung

Die Unterkunft war bei unserer Ankunft gar nicht bzw. extrem schlecht gereinigt. Trotz vieler Telefonate, Emailverkehr und Kurznachrichten mit dem Vermieter nahm uns dieser nicht ernst. Es erfolgte keine Nachreinigung und auch die Aufforderung, uns die von uns bei Buchung bezahlten Reinigungskosten rückzuerstatten wurden vom Vermieter ignoriert. Vor nunmehr 2 Wochen kam lediglich eine Email des Vermieters mit der Frage, ob die Beschwerdestelle des Vermieters uns ein Beschwerdeformular schicken solle. Ich bat um dieses Formular und seitdem gab es keinerlei Reaktion mehr von Seiten des Vermieters. Alles sehr unerfreulich und schade, denn die Unterkunft an sich war eigentlich ok. Ich werde bei diesem Vermieter sicher nicht mehr buchen.

Tim

1 year ago

Location! couldn’t get more central, modern kitchen all utensils included plus washing up liquid etc, smart tv WiFi, decent shower, very comfortable bed.

Lock box for flat was quite difficult to open

Lisa

1 year ago

The location was great for us, right in the centre of everything, if we needed to call back with groceries or anything whilst out and about It was just so easy. And the view of the swinging bridge was fab, would 💯 stay there again.

The only one small negative was trying to retrieve the keys, i found it a little difficult. I followed the instructions, after a minute or so…I heard someone upstairs so I knocked on to ask them, didn’t realise you had to open with a little force, but once I retrieved the keys it was so simple so would know for next time.

Ed

1 year ago

Good location, neat and tidy

Sofa slightly uncomfortable

Susan

1 year ago

WiFi wasn't working

Christabel

1 year ago

Clean and compact. Easy to find and clear instructions

Wi-Fi wasn’t that great,mainly surrounded by other buildings.The people upstairs were very noisy.

Laura

1 year ago

The property was in a great location, it felt modern and the facilities were up to date.

The property was not found to be to a high clean standard on arrival, but the staff did offer to send back housekeeping to re clean the property upon receiving email

Mark

1 year ago

Very clean and modern

Philippa

1 year ago

The view was superb

Nothing we didnt like

Paul

1 year ago

Central . Really nice place . Quiet .beautiful place

Parking. Could make it clearer where to park . Sofa wasn't the best but that's just me .could do with a map and post code to where we could park the car . Cost me an extra £9 a day to be parked .

Joy

1 year ago

Spacious and excellent location. Comfy beds amd living area.

Poor standard of cleaning. Under the beds thick with dust and kitchen hob greasy. Water temp in shower room off kitchen very hot, only just bearable at the coldest setting.

Lindsey

1 year ago

Well positioned in Whitby overlooking bridge. Nice decor. Included all cleaning products, cloths, soaps etc. Found hairdryer on last day. Towels supplied.

Not enough hanging space for clothes. No hoover to clean rug. No toilet brush.

Katy

1 year ago

The property is in a great location.

The apartment was a little bit dusty and the people that were staying above us had loud music on until 4 am both nights. It would be a good idea just have a noise curfew implemented on the accommodation.

Paul

1 year ago

Location amazing overlooking the swing bridge.
Has everything you could need.
Would definitely recommend and will stay again

Parking and seagulls but that's just Whitby

Anonymous

1 year ago

Excellent location, lovely apartment, would definitely stay again.

Robert

1 year ago

Location excellent. Well equipped and everything worked well.

Number of emails between booking and arrival as well as confusing need to have insurance, deposit, damages hold etc. simply not done in any other accommodation we have used in Britain, Europe or indeed anywhere else in the world. Bit annoying but the property was good

Steven

1 year ago

Location was first class, well equipped apartment, bed linen and towels were lovely

Apartment needs soundproofing, we could hear every footstep and more above us. Cleanliness was mediocre, cobwebs in every room. Broken coat hook in bedroom, no hair dryer, no oven gloves, no oven instructions , the worst thing was the absolutely rancid smell on entering the building, you really needed to hold your breath to get upstairs

Bill

1 year ago

Great stay, very convenient location. Bear in mind this is an old property with people living above. WiFi is quite slow but after a reboot, good enough for streaming. So the owners were attentive to get that sorted.

Lisa

1 year ago

Furnished to a very high standard. Extra touches, Krups coffee machine, Alexa and super large smart tv amazing. Comfortable bed with luxury bedding a bonus and the location couldn’t be better. Excellent communication from the service provider.

Jeanette

1 year ago

Location and comfortable bed

Strong fusty smell in communal stairs which was probably rising damp, tepid shower, finger marks on kitchen units and oven so not clean,dirty outside entrance with bird droppings and tab ends

Martyn

1 year ago

Location and amenities

Cleanliness

Sarah

1 year ago

Good location. All the facilities we needed for a good stay

It could have been cleaner! There were clumps of hair on the sofa and some areas needed more attention to detail. The duvet was very lumpy and heavy. The 3.30am wake up call by the gulls every morning was not much fun and maybe some secondary glazing would have been helpful

Jean

1 year ago

Excellent Location

Cleanliness/ Drain Smell
No Grill Pan
Seating ideal for Youngsters

Terence

1 year ago

The location was amazing. From the outside this place doesn’t look great but inside the apartment was spotless.
Especially ideal if you are only having a few days away.
Near to everything.

Location ideal for beach and town centre

Ann

1 year ago

Nothing

Host and stay, they bombarded us with 28 emails to make us pay for damage waiver which was a con! They wanted to take £250 before we could stay. Alarm bells rang, so many bad reviews on trust pilot. We chose not to stay losing £265 I emailed them twice with no reply. They should be kicked off booking.com as they are damaging your reputation. They are disgraceful! Very disappointed and totally unprofessional.

Angela

2 years ago

Absolutely everything about the property was spot on. It was exceptionally clean and modern, very comfortable with equipped everything you need plus more like Alexa. It was so central right on the harbour. Would definitely go back.

Could not fault anything.

Susan

2 years ago

Perfect location. A little smaller than it looked in the photos but perfectly fine with all facilities for a comfortable stay

Key ring for key would have been useful. The toilet wasn’t clean.

April

2 years ago

Close to all amenities

Cold shower. No microwave. Seagulls squalking most of the night outside the bedroom window on a rooftop 3 foot away. not much sleep.

David

2 years ago

location and layout

lower shower temperature knob could not be adjusted very HOT water
dust under the double bed disgusting
contents of cupboards needed washing in hot soapy water

Dimaline

2 years ago

Everything

Nothing

Mick

2 years ago

Location was perfect. WI FI Excellent. Rooms were lovely. Views are beautiful. Plenty hot water.

We could not use the latest design cooker.an instruction book would have
been very useful.

Sharon

2 years ago

very compact and the amenities were on the doorstep

it wasn’t very clean up the stairway and found rubbish under the bed.

Mandy

2 years ago

location excellent

view from bedroom, dirty windows.

Gary

2 years ago

Access door is in an alcove opposite a pub . customers use it as a smoking area and urinal. Gross

Mark

2 years ago

The location was great as it overlooked the bridge and Abbey and was very central. It was a very modern and clean apartment which was well appointed. The bed was very comfortable. Sometimes a little noisy but to be expected due to town centre location. We enjoyed our stay in Whitby.

There was nothing to dislike.

Deborah

2 years ago

The location

…

Na5h

2 years ago

Fantastic location in the heart of Whitby.

Parking was a bit of a pain and we opted for the advice to park further out and carry our bags. However, a scratch card is provided on entry to the apartment that lets you park locally, if you can find a spot.

Alan

2 years ago

The access via a narrow, steep staircase is a health hazard exacerbated by very poor lighting. Access and egress in the case of a fire would be a nightmare. We are surprised the property has a fire safety certificate, if indeed it does? Such were our safety concerns that we checked into a local hotel and did not stay 1 night. We are still awaiting a refund.

Jon

2 years ago

(Modern Industrial Apartment)

The apartment was in a great location.
Overall decor was nice and modern.
Everything you need from an equipment point of view.
Great to have the parking vouchers supplied as parking is a big issue
Bed was very comfortable
Lovely big modern shower
Well equipped Kitchen

1. Property was hard to find, need to state that the entrance is on the left side of the Magpie Kitchen shop.
2. Front entrance palm reader was very temperamental.
3. No wifi for the first day, after phoning it had been changed but not updated in the apartment. (very annoying)
4. Parts of the fridge were broken and it was very noisy, sounded like a tractor(needs replacing)
5. Some mugs and glasses were dirty, had to clean them before using them.
6. Bedside lamp shades and bulbs very dusty
7. Paint peeling off the wall by the three windows
8. Main three windows looking out over the harbour were dirty, (needs a window cleaner)
The main issue was the noise from the apartment above the property. We could hear every movement and conversation. There were two sets of people staying during our stay and we thought the first people might have just been over nosey but the following day new people checked in and it was even worse.

It's a shame as the apartment is lovely and the location great , just lacking in attention to detail, which you get from privately owned accommodation and not run by a company. The noise unfortunately would put me off staying there again, which is a big shame.

Carol

2 years ago

central, modern

No cheat of drawers in bedroom

Tanya

2 years ago

The property was in an excellent location, close to all amenities.
The shower was a great and the bed was really comfortable.

There was no scratch card left when we arrived which was a pain. After 4 phone calls one was finally put in the key safety box the night before we were going home.
The heating wasn’t great, the towel rail was still not working despite other customers commenting in their review back in Sept 22.
The constant dripping outside the bedroom window was really annoying. Again this was mentioned in one of the customer comments.
The £25 Waiver charge wasn’t clear during booking which I think is a rip off, especially as not everything was in full working order.
Lack of clothes hanging space if you were to stay more than a couple of days.

Rachel

2 years ago

Really well maintained, had everything you’d need. Great design of a small apartment.

Nadina

2 years ago

great place. awesome location!

Rebecca

2 years ago

Great location with great views of the Abbey, very modern decor very clean also had netflix would definitely stay again.

Password did not work for WiFi

Cameron

2 years ago

Amazing location. Very tidy and clean apartment will definitely be back. Well worth it

John

2 years ago

Paying an extra £25.00 for insurance
not clear on booking

Karen

2 years ago

Nice midterm apartment

I contact you regarding a fall in the property. But you have not fulfilled my request for some compensation.

Fiona

2 years ago

The property was clean and close to all the amenities.

The heating wasn’t great found it quite cold and the radiator in the downstairs bathroom didn’t work .

Neil

2 years ago

Great location

Judith

2 years ago

Great location, very nicely designed and appointed appartment

WiFi wasn't working and couldn't be fixed. We had to clean on arrival - filthy sofa needed hoovering/spongeing down, old food left in kitchen sink/draining mat, very sandy floor needed hooverig & brushing. Shower was just about tepid - not hot.

very unfair and un-transparent deposit chrging -quite threatening to make you pay it

James

2 years ago

Location

The fact I didn't get what I paid for and the organisation and communication has been a joke from start to finish.

Constant noise effecting sleep at night.

Shower only warm at best but mainly cold

Harrison

2 years ago

excellent location, very clean and tidy. perfect

Martin

2 years ago

Location

Why the damage charge / waiver which is really just a surcharge, just add it to the bill and be honest, if you dont pay the damage waiver you cant access the property, therefore it's a surcharge simple !

Chris

2 years ago

The location is fantastic right in the centre and overlooking the harbour
Central Point for all places to walk
Loads of history
Plenty of places to eat and most dog friendly

A few niggles but place is well fitted out and quality

Chris

2 years ago

Location

Apartment cold
Not the cleanest

Bianca

2 years ago

it was beautiful, very clean and tidy, great location.

bed smelt slightly musty but I sprayed lots of perfume on it.

Nick

2 years ago

great location, it was exactly what we needed as we were visiting for a wedding. the bed is super comfortable too.

Ellie

2 years ago

very modern

the views out the bedroom windows very dull and not nice and the dripping of water on the window both nights all night. and dark brown hair all over bathroom floor and bedroom floor

Chad

2 years ago

The accommodation was so cosy, warm & welcoming. Me and partner didn't want to leave, we both wanted to move in.
The decor was simple but very characteristic. Overall fantastic accommodation & location. Will defiantly stay again.

Nothing, blew it out the park

Dorina

2 years ago

Very nice place in an excellent location in the centre of Whitby. Really enjoyed our stay, would definitely return! Easy to book, informative communication from email and text,

Parking - could have done with some more information, we found it quite confusing. Ended up using pay&display just to be on the safe side.

David

2 years ago

Lovely apartment. In a great location.

Clean the windows. Clean the front door area. Clean the communal corridor. Fix the towel rail. Fix the underfloor heating.
Maybe get a duvet that isn't quite so heavy. Maybe listen to your guests comments as all of these have been mentioned before!

Judy

2 years ago

clean, cosy and relaxing

nothing! just needed to highlight that the sink leaked and the dishwasher didn’t work.

Carla

2 years ago

Location - we stay in Whitby every year and this was the best location we’ve stayed at so far.

Alicia

2 years ago

We booked for two nights but only ended up staying for one night! the apartment is very loud due to having people above you and outside, there’s a pub right opposite where people were being sick outside the front door (aware this isn’t the owners fault).

The apartment wasn’t clean either with spiders being in the bedroom and it was dusty, it could do with a good deep clean!

I would not recommend staying if it’s due to rain as I was kept awake from the rain dripping on the windowsill, people above us kept us up all night too.

Longy66

2 years ago

The location is directly opposite the harbour in Whitby. It could not have been better. External appearances can be deceiving. You enter through a small door in a corner, directly off the street. Then up some narrow windy stairs (those with mobility issues may struggle). Once inside the apartment all is good. The place is huge, spotlessly clean and very well appointed. Full kitchen, big TV, view of the harbour. Big comfy bed. Nearby the food is great and can highly recommend the Magpie Cafe and Trenches for fish and chips. Spent days exploring the winding streets of Whitby and up to the Abbey. There is an Irish pub opposite but we didnt hear a peep out of it. No noise issues despite being in the center of town. A short bus ride away is the lovely village of Staithes. 30 mins away. Great for a side trip and the BEST scampi I have ever had at the Cod and Lobster pub.

NOT THE FAULT OF THE ACCOMODATION PROVIDER: Parking in Whitby is a mess. After driving around for over an hour I eventually found a spot on North Cliff. This is near the Capt Cook memorial and the Whale bones. This then involved a trek with cases and all out gear to the venue. Not a biggie for the fit but would be an issue for the elderly or frail. On the second day I found a sop on the other side of the harbour by getting up at 05:30AM. But there is NO free parking close by. Be warned.

Joe

2 years ago

Apartment is exellent , only a couple issues ,
Extractor fan not working over hob ,

Local area ro apatment Can be a bit noisy in the evening , as it is the centre of Whitby , but can't fault anything else ,

Single beds need new mattresses , as they both slump in the middle to one side

Rachel

2 years ago

Property could be sign posted better and don’t like the bed quilt to heavy, pillows too hard

Curtis

2 years ago

Excellent location, comfortable and with a great shower!

Attention to detail- e.g. no hangars for clothes, toilet brush missing Property was warm but underfloor heating difficult to adjust and towel rack not working in bathroom.

Dodds

2 years ago

Everything! it was perfect, clean, modern, stylish, spacious.

Luke

2 years ago

Location of the apartment is great and the overall look of the apartment is really nice.

It’s a lot smaller than the photos suggest and feels quite small and pokey.

Had read reviews about the noise from upstairs. It really is noisy, the floors creak like anything and you can hear when your neighbours need the loo.

The main issue we had was that the bed is seemingly a normal double bed frame which has had the legs removed and is put on the floor. The centre supports have also been removed which means the centre bows inwards and so the bed isn’t flat. It gave me really bad back pain and my partner who is pregnant had to sleep on the sofa. After 2 nights of waking up around 3-4am with pain we decided to end our stay early.

The team reply to messages in an OK amount of time but weren’t able to provide any help with the bed whilst we were there unfortunately.

Dennis

2 years ago

Good view of the town and within walking distance to the Cathedral and pedestrian streets and Cleveland Way.

Host and stay was very helpful with helping us to find the unit.

Unit was not clean. Unit is very hard to find. You cannot drive your car anywhere near to the unit. Have to park blocks away. There is a parking pass but you don’t get that until you get in the unit. Very narrow stairs are hard to bring suitcases up. Bar below unit is very noisy on weekends. People in unit upstairs and seagulls were very noisy all night long.

Julie

2 years ago

close to everything

location and modern

Mansfield

2 years ago

the property was in a great location with all the facilities you would need for your stay. including parking permits

we didn’t realise it was pet friendly. There were hairs everywhere. The only thing that had been done at this property was the bed had been made. it needed a thorough clean. you could hardly see out the windows for the dirt. when the upstairs apartment flushed their toilet water spilled in the shower cubicle which didn’t smell nice. The entrance/ lobby area didn’t give a good impression. A good hoover was needed.

Maryam

2 years ago

very clean and beautifully furnished.

it was on 3rd floor

Dave

2 years ago

Number of stairs to the apartment 42

Gemma

2 years ago

location was perfect, size and space and cleanliness were perfect t

just you could hear the people in the apartment below and above. not sure how that could be helped thoug? I wouldn’t be bothered by it in future/

Anonymous

2 years ago

Everything else. Even a fresh pint of milk waiting in fridge. :)

Small items missing: eg no toilet brush but a holder for one, no lid handle for coffee press , no frying pan but a lid for one! Very picky and with these replaced would have got perfect score.

Thomas

2 years ago

windows could do with cleaning inside and out,together with the framework when the windows are open dirt has collected in the channel not a pleasant site to be looking at,also base boards in the kitchen need fiixing as they fall down if youk knock them.

Andrew

2 years ago

The shower

Parking- wasn’t given enough parking vouchers. Had to chase up.

Linsey

2 years ago

Noisy at night

Emma

2 years ago

modern,clean,very well equipped,great location

a set of nonstick pans would be greatly appreciated

Jack

2 years ago

Pros: The location of the place couldn’t be better! Right in the centre of Whitby and accessible to everywhere. The apartment is very modern with its decor so that made it feel very welcoming. I initially felt the value was on the pricier side as it is a relatively small place but the location does make up for that so it’s fair.

Cons:
The bed is not a good design at all, it felt cheap and creaked a lot. We also had an issue with accidentally leaving our key in the apartment and finding out the door self locks which we didn’t know about until it was too late. We called Host & Stay and they ensured a replacement would be sent to us and a maintenance cost may be included. It took 3 hours to receive a new key in which we were only staying for 1 night and check in was at 3pm so that took away a huge chunk of our stay. The stay had finished and the next day we received a bill for £124 just to have a spare key sent to us during our stay which we immediately thought was ridiculous . My partner and I felt like we weren’t being looked after at all, we’re all human and forget things when we leave the house from time to time. The price was extortionate and we were never told why it costs that much to drop off a key from A-B. For an easy fix of having a key code implemented as a backup to prevent things like this happening, It really left a bad taste of the stay for us overall sadly.

Ellis

2 years ago

Beautiful apartment, great use of space loved every moment in such a great area aswell makes everything just easy and convenient

Nicolas

2 years ago

Wonderful, modern flat. The building feels very safe with a coded entry door. Central location is perfect, lovely views. Perfect. 10/10.

Dane

2 years ago

location great

awkward to park

Julia

2 years ago

The apartment was clean, smart, well furnished, well equipped kitchen in a very central location.

We ended up paying for parking, easier than searching in w zone which was busy.

Kathryn

2 years ago

very central location the apartment was very clean and well equipped they really have thought of everything definitely recommend anyone visiting Whitby to stay here I know I will definitely be returning soon

no massive issue but when trying to watch tv in the evenings the wifi kept freezing

Laith

2 years ago

brilliant little apartment in the middle of whitby, would definitely book again. only downfall was the noise from the above apartment nothing major and understand this probably can't be help with it being such an old building. all in all fantastic stay and looking forward to coming back.

Lee

2 years ago

Everything

The noisy seagulls

Katie

2 years ago

Location was unbelievable. Hidden little gem.

Olivia

2 years ago

The decor was lovely, we really liked the layout of the apartment- it was small and cosy but the perfect size for two people. The location couldn’t have been better, being positioned central to all the attractions of Whitby. Overall it was a lovely little apartment and we enjoyed our stay here.

Upon arrival it was evident there was spiders everywhere! The stairway up to the room was crawling with them which made it uncomfortable when entering and exiting the property, especially as they were so big! Inside the room was exactly the same; the first thing I spotted was a huge spider on the bedroom wall and then more and more. We went around the apartment catching all of the ones we could see which didn’t take long as they were very obvious- hanging from corners of the ceiling and sat on walls. In total we had to remove at least 10 before we could settle down. I imagine it is a problem With the building being used but I feel the ones in the room could have quite easily have been removed in preparation for our stay as they were large, obvious, and all over the place (impossible not to have seen). This was the one major problem we had with the property as it made us feel uncomfortable and we struggled to settle in.

Another issue we had was the heat- the room got extremely hot and humid. The first couple of days we stayed the weather was extremely hot so this couldn’t be helped. The third day however was very cool and chilly outside yet the room remained uncomfortably hot. We couldn’t understand why the room would just not cool down, we inspected the radiators and heating system (both were switched off) but couldn’t find a solution.

Lastly, the property information explained we would have coffee pods to use with the coffee machine, but these were nowhere to be seen leaving us unable to use this facility.

Martin

2 years ago

Location good .great apartment .everything you need was in the apartment.

Finding parking places difficult

Eladio

2 years ago

Great location and well equipped (although the hob was not working) . A little bit noisy, not from the pub, but from the flat upstairs.

John

2 years ago

Great stay, fantastic communication, no complaints

Beverley

2 years ago

The apartment was comfortable, clean and extremely modern and spacious. It was situated in a great central spot. We thought it was a real home from home with everything available to use. The bed and couch were very comfortable too. Another benefit for us was that it was dog friendly.

The stairs were steep and plentiful as we were on the 3rd floor but we got used to them throughout our stay infact they were a good workout. The shower upstairs would benefit from a shelf for shower gel etc and the kitchen utensils are missing a pair of tongs...but that is just our opinion. The seagulls were very noisy but that maybe the time of year!

Fulton

2 years ago

N/A

wee had a lovely time however an ordinary microwave would have helped + there was no instruction booklet for washing machine

Tracey

3 years ago

The location was very central, great view of part of the abbey from the lounge window. Lovely clean apartment. Lovely touch that there was a carton of milk in the fridge on arrival.

Nothing could have been better.

Elizabeth

3 years ago

Apartment was spotlessly clean and well decorated.
Location could not have been better.

Dave

3 years ago

very nice and had everything ya needed and good location to all amenities

nothing really

Steve

3 years ago

This is a really cool modern apartment right I. The heart of Whitby and down at harbour level not up on the cliff like many apartments. It was a really enjoyable stay, I just with I was there on holiday and not just passing through for work

Nils W.

3 years ago

Nice stay in the center of Whitby

Brian

3 years ago

had trouble with code in door had to phone for help an employee was at other apartment and managed after several attempts to get us in.

Robert

3 years ago

Superb location

Stairs, didn't mind the amount just very narrow to carry luggage and climb at same time.

Sharon

3 years ago

Great place to stay, couldn’t be any better location wise. Comfy bed and plenty of amenities.

Had a fab 4 nights

Kevin

3 years ago

The outer door to all the apartments was a code access. The lock on the inside of the door is a Yale type lock and on one occasion the people who had entered before us had dropped the latch making the code access system inoperable and we were locked out and had to spend the night in our car. The 24hr emergency number was useless as nobody got back to us until 9.04am the next morning. When I pay for 7nights, I expect to get 7 nights, not 6 and a night sleeping rough.

Dawn

3 years ago

Location brilliant lovely and clean very comfortable.

The key pad unreliable

Emma

3 years ago

modern , great location , clean and comfortable

The key code to the outer door was a little unclear , could do with instructions. I phoned to office for assistance, who were brilliant in helping me🤞

Karen

3 years ago

The apartment was very well appointed and comfortable - couldnt have asked for more.

Fabulous location.

No complaints at all - excellent property.

Paul

3 years ago

Great view from room. Very good customer care in terms of extras e.g. milk provided, coffee pods provided etc. Even better were the parking permits provided.

Bed was slightly uncomfortable. Location of the flat was very central but next to pub so came back on first night to find two drunks outside the door with one having urinated in the corner. They did apologise though ....

Ryan

3 years ago

The apartment is great, looks exactly like the photos and is perfect for a stay in Whitby. It is nice to be able to see the swing Bridge out of the windows and the location couldn't be any better!

June

3 years ago

The location and set up was lovely.
It was clean and was set up with everything you needed.v

The stairs we did not realise how narrow the stairs And how steep. As our age range was 66 to 74 but managed. X

David

3 years ago

location was perfect

Kelsey

3 years ago

Great location, clean and stylish

Maria

3 years ago

Excellent location. Alot of stairs to apartment - not clear in the information.

Beds uncomfortable. Too hard.

Lynne

3 years ago

great little apartment, in a good location

n/a

Joanne

3 years ago

Excellent location right in the heart of Whitby town fantastic views of the river. Clean and modern apartment with all the facilities you need for self catering. Rooms are a decent size with underfloor heating. Welcome pack with all the instructions for all the appliances. Good size bathroom with modern suite. Comfy clean bedroom. Great communication via text/email regarding our stay. Pets welcome 🐕🐾 We have been visting Whitby for several years and have stayed in the most popular hotels/b&b's and the Golden Lion is by far the best we have ever stayed in. Definitely 5 stars ⭐️⭐️⭐️⭐️

Lack of wardrobe space, only 6 clothes/coat hooks ( 3 in the bedroom and 3 in hallway), Bedroom consists of bed, 2 bedside tables and chest of draws (3 draws). Its understandable that you can't' fit a wardrobe in but the bedroom would benefit from the removal of the hooks in the bedroom and replaced with a wall mounted clothes rail.

Amy

3 years ago

Perfect location, right in the centre, 1 min walk to the harbour and 5 min walk to the beach. Stunning apartment with everything you could possibly need. Beautifully decorated. Amazing shower.

Samuel

3 years ago

Very comfortable in all respects. The kitchen is great, with enough equipment to actually use it and cook meals. Great shower!

We struggled to get in on our first night, and had to call a couple of people for help. The door has an electronic lock with a display which says “show card” on it. In order to access the keypad to enter the code you do not need to show a card, but just cover the card reader with your palm. This was a little confusing, and could have been made clearer.

Emily

3 years ago

Small but perfect accommodation in a great location, would definitely stay here again

Jennie

3 years ago

Very nice little apartment, really clean and in a very convenient location.

Only downside was noise, the noise from the flat above was really loud, sounded like a heard of elephants doing aerobics and unfortunately our fellow guests seemed to be awake all night. The floors above must be hard floors and there are roller doors and the toilet makes a noise like someone is drilling through the ceiling when it is flushed. I'm pregnant and tired a lot so it was maybe a bad choice for us, but if you were in town to stay out late drinking and then sleep like the dead then it would be a perfect choice!

Sharon

3 years ago

in the middle of where we wanted to be , so good

heating dodgy get one thermostat to work then the other didn’t . so one room ok the other cold

Katie

3 years ago

The modern spec of the apartment. Any queries were sorted out very quickly. Central town position with view of the harbour and lovely at night when lit up.

Juliet

3 years ago

Modern décor and a spectacular view of the Whitby swing bridge.

3 flights of tight turning stairs making it tricky to get luggage installed.

Matthew

3 years ago

Central stay in Whitby. Clean and modern.

Megan

3 years ago

Really lovely stay. It didn’t feel like anything was missing. Very noisy seagulls one morning but you can’t do much about that! Fantastic location, easy check in/out process. Price reasonable for Whitby.

Chamberlain

3 years ago

very comfy warm and homely will be staying again

Robyn

3 years ago

Location was brilliant and the free parking was good. Very easy access and keyless which was even better!

The bed was extremely uncomfortable which put such a downer on our stay and we couldn’t wait to get back to our own! Which is such a shame because the location and place was beautiful. Could of done with spare pillows and a blanket. It was quite noisy, but I do not think it would have kept us up if the bed was comfortable as we would have probably slept through it.

Mikes

3 years ago

good location nice apartment

Chris

3 years ago

Fantastic location in the very centre of Whitby overlooking the river. Great apartment for a couple, with all mod cons.

Ryan

3 years ago

Clean, brilliant location, warm

-

Damby123

3 years ago

The apartment was clean, tidy and very central

The heating needs looking at, the main area wasn't as warm as the bedroom.

Please advise customers that the key pads are activated by putting your hand over it. We had to ring up, not clear on instructions sent out.

The bed was a little too hard for us.

Michael

3 years ago

Location, cleanliness,

Entrance, cold kitchen heating not working room alone not warm enough, heated towel rail not working, uncomfortable sofa.

Alan

3 years ago

We enjoyed our stay this weekend. The accommodation is amazingly located right in the centre of Whitby.
The only concern was the noise of guests walking around in the apartment above. Maybe carpeting would help this.
Having said that the accommodation was superb and we would stay again !

Anonymous

3 years ago

The location was amazing, close to everything. Interior was lovely and had everything you needed.

The access at the main front door is a little misleading as there’s two possible key pads, one which is metal which holds something inside and a digital one which has the word ‘card’ on it on the door. So we presumed the code was for the metal box and would get the card to gain access…but if you hold your hand up to the digital key pad it lights up with numbers.

Deborah

3 years ago

location

couldn’t get the underfloor heating to work and the bed was very uncomfortable my partner slept on sofa most nights

Louise

3 years ago

Excellent location close to everything we needed. Really good facilities.

Maybe a sign on the old door advising that it's not in use and to go to the other door.

Dean

3 years ago

Amazing apartment right in the centre of whitby. Could not have asked for more and will definitely stay again

Sam

3 years ago

Amazing location and a really smart and Modern apartment - would definitely visit again

Jaysin

3 years ago

Great place awesome decor, super clean and great location. Def stay again

Dylan

3 years ago

Lovely little apartment for a dog-walking holiday

Steven

3 years ago

The apartment is in a nice central location and handy for getting out and about in Whitby and beyond. The on street parking is not too far away.

In the notes there is a warning on noise. The lounge fronts on to the main street but the bedroom is at the back and is nice and quiet and so personally I did not find this an issue

John

3 years ago

Fabulously appointed flat in the centre of Whitby with a great view of the swing bridge with the Abbey above too. We loved it.

Kevin

3 years ago

Good central location and although parking is an issue in Whitby free parking can be found not too far away.

Kent

3 years ago

brilliant hosts