Tracy

1 month ago

Fantastic location
The flat was very comfortable and quiet and the bedroom was very cosy
Really nice retreat

Some issues with the WiFi and signal for the tv. The radio didn’t work in the bedroom.
The kitchen was a little dark and needed more light.

Colin

2 months ago

A gem hidden away at the top of a Victorian house. Loved the layout and decor and the fact everything you needed was there. Would rebook for the next visit. Stones throw from the beach, pier and rail and a 5 minute walk to station and a large sainsburys. Do try coco&rum - Thai food and service at its best.

Linda

2 months ago

Amazing location and very comfortable apartment.

Ben

3 months ago

Fab top floor flat, comfortable, warm, loved the sea view to wake up to, the town was easily accessible as was the beach, priced just right for the quality and size of the place too.

Rebekah

4 months ago

Brilliant location and easy access to all amenities including the beach , the apartment was spotless and just how it was described and photographed we will definitely rebook Thankyou

Melissa

4 months ago

The apartment had everything you could need and more, loved the bath. Perfect location.

Check in was 4 o'clock, and at 4 o'clock no one had got back to me on how to collect the keys or the address. I had to ring booking.com to speak too someone on where the accommodation was, and how to get in. When we eventually worked out where the accommodation was it was now nearly 4:20pm.
I had been messaging the sent email and phone number , from 2 o'clock onwards to see if we could get in or find out the location but to no response back. So I assumed I just had to wait till 4. 4 o'clock came and still nothing. Once I spoken to the agent, he said he had sent messages but I had received nothing. When we left the property 2 days later I was starting to receive emails on how to get into the property
So I was very unhappy to say the least, on our first experience. It was a very very cold day, and i was absolutely freezing by this point. This has put me off booking apartments in the future due to this experience. I booked this property as it mentioned a balcony. I didn't see the point in the balcony, it was the only one in the complex and faced an enclosed carpark , also 2 people could not go on the balcony at once. I did not feel safe on my own on the balcony either. I think that needs removing or making safer.

Melissa

4 months ago

The apartment had everything you could need and more, loved the bath. Perfect location.

Check in was 4 o'clock, and at 4 o'clock no one had got back to me on how to collect the keys or the address. I had to ring booking.com to speak too someone on where the accommodation was, and how to get in. When we eventually worked out where the accommodation was it was now nearly 4:20pm.
I had been messaging the sent email and phone number , from 2 o'clock onwards to see if we could get in or find out the location but to no response back. So I assumed I just had to wait till 4. 4 o'clock came and still nothing. Once I spoken to the agent, he said he had sent messages but I had received nothing. When we left the property 2 days later I was starting to receive emails on how to get into the property
So I was very unhappy to say the least, on our first experience. It was a very very cold day, and i was absolutely freezing by this point. This has put me off booking apartments in the future due to this experience. I booked this property as it mentioned a balcony. I didn't see the point in the balcony, it was the only one in the complex and faced an enclosed carpark , also 2 people could not go on the balcony at once. I did not feel safe on my own on the balcony either. I think that needs removing or making safer.

Grant

5 months ago

Great location and apartment was very nice

1st impressions not great outside and entrance very shabby. Key safe box was not working properly . Last day of my stay there was a gas leak so i didn't have any hot water or heating for most of the day and evening but when it came back on boiler wouldn't work so no heating or water for the rest of my stay

Grant

5 months ago

Great location and apartment was very nice

1st impressions not great outside and entrance very shabby. Key safe box was not working properly . Last day of my stay there was a gas leak so i didn't have any hot water or heating for most of the day and evening but when it came back on boiler wouldn't work so no heating or water for the rest of my stay

Gary

8 months ago

Excellent and covenient

Front door key kept getting stuck, hallway smelt of gas and the general condition of the hallway was appalling and dangerous as the light went out in about 5 seconds

Linda

9 months ago

the view however had to stand by the windows to see the sea

No hooks to hang towels , coats etc
Shocked that we are having to pay a leakage fee of £25 and £10 of that is non as they take this for admin fees!
The outside and stair ways were shabby and as smelt of gas
There was a damp patch in the room
Crockery unsuitablele for a microwave

Eric L.

10 months ago

We had a lovely stay. The apartment lived up to its pictures and description. The kitchen lacked a few items but that could be just us. The external appearance of the building should not detract from your stay.
My biggest gripe would be the number of ‘friendly’ emails and texts from Virbo regarding the charges that could be levied against me should we not leave the place as specified…

Brian

10 months ago

Great location, very comfortable and clean

Poor television options
Coffee machine didn’t work

Michael

10 months ago

Great location, very smart flat on the top floor of a terraced house (observation; final flight of stairs are steep with small treads) and only 4 min walk to the station and shops.
View of the sea from the front windows; a short walk across the road and down the cliff to the beach.
Don't be fooled by the tatty entrance to the building; the flat itself is very smart, clean, and tidy, and facilities within are perfect.

This property is a little gem, and perfect for a couple. Overall, we enjoyed our time in a well-maintained property that the owners are clearly (and justifiably) proud of. HOWEVER, there are some aspects that (for us) took the shine off our stay:

Last minute demand from Host and Stay for either £25 "damage waiver fee" or a £250 bond to cover for damage. I feel this should be included in booking details and not sprung on guests as an extra later on; it added over 10% to our costs.

Further "updates" and welcome messages from Host and Stay included references to damages, various fees for late check-out etc. Maybe they have some pretty dirty/careless/rowdy guests, so this is considered necessary for a couple spending two nights in a one bedroom property 🤷‍♂️

The "guide" provided by "Host and Stay" has some very helpful and useful information. But it also contains "check out procedures" requiring guests to carry out cleaning tasks. (Bag up towels, strip the bed and bag up sheets , pillow cases and duvet cover, empty bins to the outside of the property, wipe down all surfaces with disinfectant) It felt more like a 1970s Youth Hostel, with guests expected to carry out chores before checking out, than a modern apartment stay. I've never stayed in a hotel or apartment that required this, and, at the price point, wouldn't have stayed here if I'd known in advance.

Irene

11 months ago

convenient for all amenities

no washing machine
no long mirror
bathroom sink too high

Jane

11 months ago

The apartment was in a good spot near the seafront with easy access to the beach, restaurants and shops. It was clean, modern and well equipped. On-street parking was easy and free. It was generally quiet and a pleasant area.

The apartment was let down by the front garden, entrance and the lower stairwell which was scruffy and poorly maintained. The window in the sitting room wouldn't close as the mechanism was corroded.

Paul

1 year ago

the day before my stay, i message the host as have not received check in code. i am told i need to fill out a damage waver form to receive this. upon doing this, i find i have to pay £25 extra waver fee, or £250 which i may or may not get back. sneakily hidden away in additional house rules — easy to miss — never seen this on air b and b before.
this puts my back up before we've got there.
upon arrival, their's 40 steps up to the flat. not mentioned in the listing. i am blind, and my girlfriend has a problematic knee, hence 10 minutes to get up and down the stairs each time.
i'd have picked somewhere else if steps were mentioned.
next communication from host is a list of authoritarian house rules for checking out— very patronising, telling us to clean pots with hot soapy water. honestly.
we check out a day early as too much to do before our morning train and don't want to risk upsetting the host.
spoilt our trip. balcony tiny, with a view of car park. please don't stay here!

Diane

1 year ago

Good communication with property owner.
Loved the idea of milk in the fridge ready for our arrival

Stuart

1 year ago

The cleanliness and the facilities

4 constructive criticisms. 1) I have OCD and the cups in the kitchen didn’t match 2) the light in the kitchen only lit up one side of the kitchen, there needed to be an extra light on the other side of the beam 3) the shower needed to have one of those power shower heads the force the flow faster 4) the common hallway needed to be refurbished as this let down the appearance

Lianna

1 year ago

Very nicely furnished and well-designed flat. Bathroom to a very high standard. Ideally located for the seafront/cliff walks, and also town centre/food shops. Very quiet, and I slept extremely well. Lovely to have the sea view from the bedroom window each morning. Very handy to have salt, pepper, vinegar, tea, coffee and milk on arrival (often things that get overlooked when packing!) Easy lockbox entry system. Added bonus of internet TV/Netflix, etc (often, when travelling you'll just get a pixellated Freeview). Felt very 'at home' throughout and very relaxed - just what you want with self-catering! Would definitely rebook.

Agree with other reviewers in that the front of the building/entryway does not do the interior justice/looks a little sketchy. Once inside, though, it's a different world! Also agree that the mattress is not the best. My advice: take the lovely throws provided and lay them on the top of the mattress under the bedsheets. Gives some padding and makes it a bit more comfy. Ideally would've preferred there to be proper chain locks on the flat door, given the state of the main building entrance, as a female travelling solo.

Donald

1 year ago

Not there long enough but kitchen facilities were good, new and modern with plenty of utensils. The fancy coffee maker didn’t work and we have a similar machine but two pods were wasted.

If we’d arrived late at night I wouldn’t have walked through the door. It was gruesome. The garden was shabby to say the least, the front door disgusting, letter box looked as if it had been set alight at some point. Walking through the door looked like a drug den … carpet in hallway and stairs and landing was dirty, shabby and torn - not even carpet, think it was felt. Wallpaper falling off the wall. Third floor approach to apartment was better… and apartment was modern but the bedroom had a stale odour even though the window was wide open.

Helen

1 year ago

Kitchen really well equipped, no scissors though.

The entrance hall and stairs are a million times worse than expected, such a same

Chris

1 year ago

Had a great weekend. Smooth and relaxing experience.

Shirley

1 year ago

Generally facilities were very comfortable and clean inside the flat

Normal Tv didn’t work, no towel rails, no ice box in the fridge, entrance poor state

Irene

1 year ago

Could see the sea
well equipped kitchen& all areas
quiet
convenient for all amenities
comfortable bed and clean throughout
Super heater. Was never cold even though the weather turned cool.
Little extras left around eg shampoo

Needed a long mirror
Needed a hook on bathroom door
Bathroom sink needs to be 6 inches lower or
a small stool to stand on
balcony only cosmetic
Needs a new front door OR a new letter box
as it's stuck open
Power cut one evening about 9.30pm so had
to go to bed early. Unfortunate but it came on about 2am, so disturbed sleep.
Top stairs very narrow

Alex

1 year ago

Pleased with the stay overall. The communal area did not set a good first impression and i would be keen to see better locks on the flat front door - Especially as the main front door did not look massively secure.

Jiayixiu

1 year ago

Although only one small window in the bedroom has a view of the sea, this window is oriented well, and you can see the sunrise over the sea directly from the window in the morning. The room is large, clean and cosy. Because I'm afraid of the cold, I'm happy with the whole-room heating feature of this house.

The address marked on Google Maps is wrong, and I have not found it for a long time. Calls to the host were not answered, and no calls were returned. The host needs to update its location on Google Maps.

Sharon

1 year ago

The property was amazing , newly renovated and very clean , near everything , ideal position

The flat as u come in needed , freshening up new carpet , it wasn’t emarald hideaways fault the flats down below needed to do something

Shaz

1 year ago

The property was amazing , newly renovated and very clean , near everything , ideal position

The flat as u come in needed , freshening up new carpet , it wasn’t emarald hideaways fault the flats down below needed to do something

Lorna

1 year ago

Great property and amazing location

Janet

1 year ago

Lovely touches like fine crockery, tea pot, quality linens - well equipped. Quiet house and location. Sadly, because it’s in the roof space, windows are too high for a good view of the sea! Annoying that I paid the deposit and only after was told it is ‘optional’. Information is inaccurate and the response of the company to my messages was ‘gushy’ but ineffective. There is no washer or dryer despite these being listed - and I made my choice based on the listing. Otherwise, the place is lovely- just the ‘host’ not in the spirit of Air bnb.

Nigel

1 year ago

The apartment was very clean and looked just like the photos. Kitchen was nice and everything worked well. Heating worked well. We'll set out and sofa was comfortable. Good location very central. Would go back again if they put a new mattress on. It met my expectations but has room for improvement

The bed was 2 pushed together and seen some action the mattress made noises as you moved. You could hear the springs .Entrance hall had damp and wall paper coming off the wall and dirty carpet. The shower wasn't thermostatic and not very good. Put the TV on Netflix on Saturday and it told me there was too many people watching it but I could subscribe for another £3. Don't think so😞

Michael

1 year ago

Just come back from a 3 night stay at the Emerald Hideaway over the New Year weekend . The apartment was clean , warm , fresh and well equipped for all our needs . The decor was modern and it was nice to have a coffee machine as well as other teas , coffee and milk. plus the shampoo and other lotions in the bathroom . Plus only a 5 minute walk to the shops , pubs and beach . Will book again in the future.
Don't let the communal hallway on entering put you off . It just needs a touch of paint and a new carpet then I'd say would be perfect .

Communal Hallway needs sorting

Michael

1 year ago

Just come back from a 3 night stay at the Emerald Hideaway over the New Year weekend . The apartment was clean , warm , fresh and well equipped for all our needs . The decor was modern and it was nice to have a coffee machine as well as other teas , coffee and milk. plus the shampoo and other lotions in the bathroom . Plus only a 5 minute walk to the shops , pubs and beach . Will book again in the future.
Don't let the communal hallway on entering put you off . It just needs a touch of paint and a new carpet then I'd say would be perfect .

Communal Hallway needs sorting

Jake

1 year ago

Clean, decent apartment with most of what you'd need for a week stay

Unclear instructions as to the location - hard to find, google maps shows the wrong building. Photo of actual entrance attached below, it is house 52, and you are flat C on the top floor.

Hidden costs around a security deposit (£25 for an insurance policy or a refundable £500 deposit) this is hidden in the apartment listing.

No freezer.

Brendan Joseph

1 year ago

5 star

Simon

1 year ago

Apartment itself was clean and WiFi was good

Be advised, this host will want a £250 damage deposit fee on your credit card, then a £10 (ADMIN FEE), just to give you the entrance codes, in still waiting for my £250 back 9 days later, Access up to the apartment on 2nd floor is up filthy stairs covered in dog hairs, wallpaper hanging off and dog in 1st floor apartment and it stinks.. A proper crack den.. Not been hoovered in ages... I'm still staying in this area for work but I won't be using this place again, not for me these high fees and crack den staircase.

James

1 year ago

Absolutely amazing location. Quick walk down to the beach and pier, equally short walk into town for supermarket, trains, buses.
The apartment itself is well decorated, clean and tidy.
Saltburn beach is very under rated, long with soft sand.

Parking can be a little chaotic, but there is plenty within a short walk.
Very minor point, the entrance to the main building is a little shabby.

David

1 year ago

Nothing

Enforced damage waiver insurance, front door insecure, dirty stairway, small dirty stairs a trip/fall risk, multiple fire risks - no fire extinguishers or fire blankets, poor quality mattress, no welcoming note, dirty chipped cups, no sea view from settee or bed, balcony in kitchen unusable and no view,

Juliet

1 year ago

Really enjoyed our stay.

Mary

1 year ago

The property was clean, modern and comfortable. Great location near the sea front and also close to the town centre.

Need a towel rail in the bathroom. A scourer for washing up. A blind or curtain for the living room.

Louis

1 year ago

Location

Scruffy/dirty front yard, dirty stairwell.

Szerena

1 year ago

A great location, comfortable stay and easy to access.

The entrance is a bit dated and can be off putting.

Josephine

1 year ago

Flat was more or less as described. However, bed was quite uncomfortable (two single mattresses not a double), and location isn’t as per instructions - luckily a neighbour came out and directed us to the correct property (it’s one of the period properties on the street, not the newer- build block that the directions suggest. As per other reviews, entrance hall is very dilapidated - very dirty and a bit damp. Flat itself was basic but ok for a short stay.

Sharon

1 year ago

Apartment were comfortable, clean and perfectly located. Lovely to see the beach from the windows. Kitchen well equipped and clean. I really liked the decor of the bathroom. Easy to find free parking close to apartment. A perfect birthday break

Andrea

2 years ago

The flat is clean ,modern and comfortable. But the building , garden , front door , hallways and stairs are very scruffy , damp and run down. Very offputting. I had no hot water for most of my stay ; other reviewers have had this problem before.

I booked through host and stay. Never again. Their systems are over complicated , I received 18 emails during the process and they are hopeless at resolving problems. The whole insurance/deposit system is a rip-off and it has taken me 13 days to receive the refund of my deposit , despite their t and c saying refund in 7 days.

Susan

2 years ago

Perfect location
Perfect price
Inside property, beautiful decor, extremely clean, comfy, modern interior
Close to beach and amenities.

Liked everything.

Kirsty

2 years ago

Good location

Had no hot water for the entire stay, contacted host & stay but unfortunately the problem was not fixed.

Julian

2 years ago

The place was really quiet and chilled, just what we wanted. The whole place was very nicely decorated, the bedroom felt relaxing and private and the kitchen was well equipped. It was slightly missing on a few practical things (like side tables in the living room and a larger mirror in the bathroom).
We had trouble finding the actual building, mainly because the gmaps location provided was of the next door flats. Thankfully a friendly gentleman pointed us in the right direction. I also had trouble loading their guide app/link because I didn't have a great phone reception, so had to struggle to find the correct apartment. It would be super helpful also to provide more details on the local area. The locals are really helpful however and we got some great tips for places to eat/drink and explore from the man who helped us out when we were wandering around the flats carpark trying to find the front door.
Overall though, a great weekend. Thank you!

Joseph Alfred George

2 years ago

Amazing place with fantastic views, the team were always quick to respond to any queries and helped solve them, would definitely stay again!

Jennifer

2 years ago

Lovley appartment but a lot smaller than it looks so not worth what i paid. Entrance hall was dirty and needed a lot of work. However location was perfect and once inside it was lovely.

Falder

2 years ago

Location after we found it

Condition of the outside of the property and the old door entrance. Condition of the staircase was shocking the carpet was a trip hazard waiting to happen, 2 nails on each step held the torn carpet together. Wallpaper hanging off walls, dog hairs covered the carpets hadn't been hoovered or cleaned for months

Rebecca

2 years ago

An absolutely fantastic location, great kitchen facilities and a very roomy apartment! Only little negative is that the bed could be comfier- but we still got a fab nights sleep after an exhausting day surfing!

John

2 years ago

Self catering

Everything was excellent

Boothinho

2 years ago

Lovely location and the room was as described, clean and had everything we needed.

3rd floor room wasn't ideal with a dog and when we use Host and Stay again (which we will!), we will look for a ground floor apartment. The lobby, hallways and stairs were horrible, old wallpaper and paint falling away, damp etc, which is the only thing that lets the experience down a little. If that was tidied up like the room is, would be 10/10

Alison

2 years ago

The property was well furnished. But we had no hot water and heating for the full stay which was unacceptable

I have put a complaint in to host and stay, which I am waiting for a satisfactory outcome. There was no heating or hot water for the full stay. The support from host and stay was below standard

Sharon

2 years ago

The Sea view and it was very quiet. The apartment was nice but I don't think it was worth what we paid. Just needs a bit of attention.

The 3 flights of stairs, the state of the hallway was in need of cleaning and decorating but the apartment wasn't what the stairs showed it was OK once inside. The balcony we didn't use because it just looked out onto the flats across and no sea view. The sink in bathroom was too high also mirror in bedroom. There's no freezer and it looked like it didn't fit in the space. The bed was noisy and the mattress was lumpy also they were single ones I'm guessing was easier to get up the stairs? No where to sit and do hair had to stand at the mirrors which for a 5ft 3 person I couldn't see bottom of hair. Had to use the one in the hallway. We won't stay again but just because the stairs and not having anywhere to sit out unless climbing 3 flights of stairs with a bad back.

Mark

2 years ago

Entrance, parking and heating

Paul

2 years ago

Excellent accommodation very close to beach & Town centre great location.

Andy

2 years ago

Really nice apartment, stairs might put some off, but worth the effort

Pat

2 years ago

First class accommodation, very spacious,clean and very close to all town facilities.

It was on the second floor with great views of the sea. If I was staying again with my dog I might look for a ground floor.

However the accommodation was large enough to be very comfortable for more than just two days.

David

2 years ago

Spacious apartment in a great location with a view of the sea.

Kirsty

2 years ago

location and cleanliness

the hallway / entrance needed some TLC

Faye

2 years ago

The actual flat is as seen on advertising photos

The out side is rundown the front garden in a poor state weeds, rubbish broken light fittings, no outside light, front door in poor repair, entrance hall run down peeling yellowed wallpaper, badly fitting stair carpet, rubbish on the floor etc. The boiler was switched off on our arrival when we did get it on the thermostat didn’t seem to regulate the temperature of the heating and the hot water was scalding hot!! dangerously so!!

Carmin

2 years ago

Great location apartment had everything needed . Tv did not work but had netflix .

Main entrance and shared staircase needed upgrading

Jane

2 years ago

The flat was just ok

The entance and stair carpet was poor, it really was a poor first impression.
The company asking for an extra £25 after booking was sharp practice.

Graham

2 years ago

Thermostat didn’t work so no heating or hot water

Patrick

2 years ago

The location is excellent

The stairs to the upper/attic accomodation were
Very steep and therefore carrying up and down with your belongings were a little difficult.

Anthony

2 years ago

Great location, near to beach and town centre, within walking distance of good restaurants and bars.

Couldn't get TV signal on one night, coffee machine didn't seem to work.
Outside very scruffy needs attention. Entrance hall and stairs to first floor, wallpaper coming off under the window, stair carpet is loose in places.

Julie

2 years ago

Fantastic location within easy walking distance of everything Saltburn has to offer.
Spacious , clean and comfy apartment. Exactly like the photos.
Lovely comfy bed, fluffy towels, and many homely touches.
Thoughtful milk , tea , coffee and sugar supplied. Really is a home from home.
If you ignore the communal entrance hall which has seen better days this is a lovely place to stay.

Philip

2 years ago

The apartment itself was great and well equiped

The outside of the building and the stairway were in poor decorative state leading to a disappointing first impression.

Olivia

2 years ago

Very cosy apartment which was beautifully decorated and in a fantastic location (close to both the sea front and plenty of bars / restaurants / shops). Facilities were great, there was everything you would need and tea / coffee / sugar/ milk / shower supplies were provided.

The building itself (leading up to the apartment) wasn't as well kept and the stairs were very narrow and difficult to walk up / down. Cupboards were already full with stuff so there was no where to put any shopping and the handwash in the bathroom was watered down.

Mark

2 years ago

We really enjoyed our stay at this property in Saltburn. Although the instructions were very clear and detailed we managed to miss which flat it was in the building (it's the one on the top floor). The property is newly refurbished and in a great location near the sea but a short walk to shops and restaurants. We didn't have any problems with parking but the streets did get busy, especially on the weekend. There's lots to do in the area as it's well located for the sea and countryside.

Natalie

2 years ago

Beautifully decorated. Lovely location. Pet friendly.

There was only one fork in the cutlery drawer. Minor issue I know, and as luck would have it I was on my own as my partner couldn’t make it. Had to re-tune tv several times. Nothing major obviously, just little things. On the whole had a well needed break in a lovely apartment. Would definitely come back x

James

2 years ago

This property is an absolutely lovely space in a great location. We stayed as a couple for a two night visit for our friends wedding in the area. The apartment is absolutely lovely with all the facilities you would want or need. The brilliant information provided by the host meant that our stay was completely stress free, and helped us enjoy the area. Highly recommend this apartment!

Harris

2 years ago

Our short stay was really nice and the communication was clear by the management company that run this. At first glance the building is unkept and even the hallways of the shared flat entrance is a little run down. As you make your way to the top it cleans up and then the flat in itself is as pictured. Mind the last 2 flight of steps as each step is quiet narrow. Location is good for beach and town access, parking is ample and the property has plenty of amenities. We would stay again for sure.

Thoseby

2 years ago

Perhaps extra security on the balcomy as bars quite wide for a small dog!

Clare

2 years ago

I liked the great location and view of the sea. The property was easy to find and just down the street from the train station and town centre.
Modern and minimal.

Lindsey

3 years ago

advised incorrectly. not correct full advertising of the property

dirty entrance
loads of dog hair
4 sets of stairs to-get up
stable carpet up some of the stairs
balcony looks shocking and doesn’t feel safe.
not worth £100 per night

Štefánia

3 years ago

The interior of the accommodation was really nice and it was good value for the money. The location was fantastic too.

The corridor was not in the best condition.

Timothy

3 years ago

very clean and tidy

Paul

3 years ago

No breakfast Location was good

No parking belonging to property

Ramyaraj

3 years ago

only the location

it was three floors to climb and stairs were not cleaned and was difficult to climb due to narrow steps

Julia

3 years ago

Location superb. Apartment spotless and very comfortable. Parking was easy.

The initial appearance from outside was poor, quite off putting. The front garden and door looked shabby and uncared for, so did the stairs and hallway. It is a real shame as the apartment and it's location is superb. This is the only reason I dropped my score rating.

Sylvia

3 years ago

The view, the balcony also right next to the beach

No full length mirror all the mirrors were so high. Also no freezer

Margaret

3 years ago

Very well appointed - great location.

Only minor - but the balcony was very small.

Linda

3 years ago

Lovely flat, well equipped kitchen. Excellent location

Toilet seat was broken, reported on arrival

Emily

3 years ago

The view from the apartment was brilliant!

Longhorn

3 years ago

Right on sea front, loved the veiws. Close to shops.

Very disappointed with the landlord. He was informed that the television was not working, and said he would come in the afternoon, but despite waiting in all afternoon he did not turn up, same again second day..

Lois

3 years ago

It was exceptionally clean and tidy, all the furniture/plates etc were for a very good quality and the location was wonderful.

It was difficult to find. The link in the virtual guide book and the one in the confirmation took us to two different locations. Neither were the property. We were able to find it eventually by calling the office but it added a lot of unnecessary stress. Also the code for the keyboard we recieved was incorrect which again made arrival more stressful.

Ben

3 years ago

Very clean, modern facilities, great location, everything within walking distance!

Kerry

3 years ago

lovely apartment perfect for a couple quite spacious and great decor. Almost everything you could need was provided.

Entrance was a little off putting although I realise this is communal area for other apartments in the building.
no full length mirror available and the toilet seat was extremely loose with no way to tighten up.
also think the ‘balcony” is deceiving in advert.

Rachel

3 years ago

Great location with everything you need for a comfortable stay. The front door and staircase are rather off putting and definitely need some work/attention/cleaning. The communications from the hosts were fantastic and readily available. The shower facility was the only thing that bothered us inside of the flat and the screen definitely needs fixing.

Rod

3 years ago

maybe an extra chair in the lounge

Katherine

3 years ago

Very cute, clean and surprisingly spacious flat with sea views and a brilliant location in Saltburn. We'd definitely come back :)

Susan

3 years ago

great very comfy, clean, everything you’d need was there

nothing

Sandra

3 years ago

Lovely peaceful stay in a great apartment. Location was great for everything. Very quiet during day and night.

Would just chose to stay in a different apartment due to lack of sea view. Would chose one on main road for that reason.

Jessica

3 years ago

great location, right on the sea front

difficult to locate, top floor, communal area up to flat need updating but flat it’s self really nice

Sophie

3 years ago

This was a lovely, clean and perfectly located apartment. we thoroughly enjoyed our stay.

n/a

Heather

3 years ago

What a fabulous place! The location is perfect as long as you’re OK with 3 flights of stairs. The flat is very welcoming, comfortable, well appointed and clean, there’s information available on where to visit and a great walk along the coastal path. The town offers lots of artisan shops as well as a Sainsbury’s and train station at the top of the road. We’ll definitely be back to explore this lovely town more. Thank you 😊

Victoria

3 years ago

What a fantastic apartment with a sea view. Thoroughly enjoyed my long weekend in this place which was spotlessly clean and every need catered for. Would highly recommend.

Nicola

3 years ago

really clean and pleasant inside, quiet - had a great sleep… view was lovely and location was great

the entrance to the venue isn’t very nice - appreciate it’s a shared block of flats but it’s not got much kerb appeal.. the inside and outside don’t match

Jennifer

3 years ago

This is a great little flat. Ignore the access and common areas of the building, which need some serious attention. But when you get inside, everything is lovely. Comfortable, good bathroom and kitchen, well-equipped, everything works. Perfect location, between the beach and town centre.
Hosts were attentive to my requests/changes and very kind. Also, I asked for more glasses and they were delivered fairly quickly.
The suggestions below may not make any difference to a lot of people, but they did to me. It was SUCH a nice place, I just think that a couple of tiny details would make it perfect.
Lastly: Please note, the flat is 3rd floor with no lift and the last flight is really steep. Don't know how I would have gotten my case up there without the aid of my son. Just saying, in case you're a senior, like me!

Suggestions:
Hooks! Hooks in the hallway to hang your coats; hooks in the bathroom to hang your towels (not even any towel rails); hook on the back of the bedroom door to hang... whatever.
Mirrors: A mirror over the basin in the bathroom would be a basic amenity. ANY mirror, actually.
Lighting: in the kitchen. One stingy bulb in the ceiling makes the kitchen dim and dingy after dark. Can't see to do anything! A decent light fixture with say, 3 bulbs, would make such a difference.

Richard

3 years ago

Lovely apartment, exactly as it looks in the pictures. Beware AFTER you have paid you'll get an upsell email trying to get you to buy overpriced insurance at more than 10% the cost of the rental. You don't have to pay (we didn't) but you have a series of tick boxes confirming you are responsible for everything from spills to what goes down the toilet! I don't have any problem with id verification, but this seemed a bit much.

Mark

3 years ago

Great apartment everything you could need. Excellent location.

Nothing

Chris

3 years ago

The location and layout and the flat itself was brilliant comfy sofa and very quiet.

The mattress... very uncomfy can feel the metal bits through it. Really not comfy and both slept badly on it. Was a shame as everything else we loved. Oh coffee pods to go with the machine would of been good as a bit pointless without.

Sarah

3 years ago

Really lovely apartment and perfect to access the beach and town. Plenty of parking outside and close by.
We’d booked for the sea view restaurant and this was a perfect location to walk there and back!
It is on the top floor so a couple of flights of stairs but once you open the apartment door, the place is lovely and really lovely welcoming feel to the apartment

Esther

3 years ago

This place is great. Very handy for the beach and Saltburn’s amenities. Lovely and clean. Perfect for a two night stay. Would book again.

Hannah

3 years ago

The photos are not an exaggeration, the apartment really is that nice once you get into it. Really well stocked kitchen with cooking oil, salt and pepper if you are planning on cooking your own meals. Beautiful views over the sea and a good location close to the local supermarket and restaurants. Short walk to the pier and a good base to explore this part of the world. Would not hesitate to stay again.

Illiya

3 years ago

Third time staying with Host and Stay, the flat was clean, warm and relaxing. Location was perfect, another Jewel street location with easy access to the beach. Everything was to our liking.

Mary

3 years ago

Old building but the apartment on the third floor is clean and spacious.

Saltburn by the sea has an old-fashioned style about it which is not unappealing. Excellent fish and chips down on the front.

Melanie

3 years ago

Lovely apartment right on the sea front. Very quiet property very relaxing

Matty

3 years ago

Great location, bright, clean and spacious flat, ideal spot for a short break.

Frances

3 years ago

This is a lovely little flat, in an ideal location, close to the sea and the train station in Saltburn. My only criticisms are; the sink in the bathroom is a little high - I’m only 5ft and it was a bit awkward reaching up for it - and there’s only one seat at the kitchen table, which means you can’t sit at the table for a meal in if there’s more than one of you. Otherwise it’s a cosy little nook with everything you could possibly need.

Matthew

3 years ago

Great value, can’t beat the location or the modern flat. No complaints at all.

Bridget

4 years ago

Great Apartment. Very modern and a great location on the sea front.

Verified traveler

4 years ago

Great location by the sea

Jean

4 years ago

We spent an ideal short break in the property, it is just as described, ideally situated for walks on the sea front, bars, restaurants and all transport links.

Maxine

4 years ago

Lovely cozy get away with views of the sea and everything you'd need, in a lovely little seaside town

Joanne

4 years ago

A beautiful appartment. We had a fabulous time...so clean and home from home! Even the puffin napkins were amazing ! Thank you...it was an amazing place for a break. Will be back! X

Verified traveler

4 years ago

1st time here and Saltburn which had everything we like walks, beautiful beach, pubs and nice places to eat. Emerald Hideaway was ideally situated central to everything so ideal location. Lovely apartment clean and comfortable and everything you’d need to enjoy your stay including comfortable bed with stunning view from the window . Our only negatives were as people who are not tall (5ft 7 and 5ft 4) the bathroom sink was far too high making it awkward and uncomfortable for us to use and also for over 60,s as us no shower mat. All in all tho a fantastic most enjoyable weekend in a lovely apartment.

Lisa

4 years ago

The apartment is very well equipped, clean, comfortable and cosy. A great base for exploring the surrounding coastline.

The Nespresso coffee machine and a generous selection of pods was a nice touch. Thank you!

Sarah

4 years ago

A fantastic apartment recently refurbished to a very high standard. Kitchen was well stocked with everything you need. Coffee machine with loads of pods supplied was excellent. Excellent location. Highly recommended..

Glenn

4 years ago

Amazing place and as described, however there was a neighbour below that played really loud guitar until gone 3am over the weekend. Please consider taking ear plugs and some sleeping pills.
That said am sure it was a rare incident. The place was immaculate and located right by the sea. Hosts have been very friendly too, it’s a shame the weekend was ruined by some idiot with a guitar.