Lesley

2 weeks ago

This was a lovely property in an ideal location. However, do be aware of the stairs. It's on a hill with 38 steps up and is then a 3 storey property.
The house was gorgeous. The property is really comfortable and it made our stay a great one. Local amenities are really handy and Whitby is a fabulous place to stay.
As hosts, you were really responsive and helpful. All in all a terrific stay that was enjoyed by our whole party.

Gillian

4 weeks ago

The location was excellent . The cottage was beautiful and lovely and clean also comunication was really good and responsive

Nothing really it’s just a bit tight on the on site parking. Especially if they have a big car.

Mandy

4 weeks ago

Excellent location

The steps for my elderly in laws

Doug

1 month ago

Electronic brochure wouldn't download properly so couldn't use it. Central heating not easily used. Lack of hooks for towels in bathroom and bedrooms. Otherwise , good .

Michael

1 month ago

Excellent modern and comfortable 3 storey upside down property (kitchen/lounge on top floor) equipped to a high standard very close to the town centre

Not a problem for us but accessed via about 30 steps from car park below

Michael

1 month ago

Excellent modern and comfortable 3 storey upside down property (kitchen/lounge on top floor) equipped to a high standard very close to the town centre

Not a problem for us but accessed via about 30 steps from car park below

Michele

2 months ago

The property was lovely. Very well presented in a good location. However, the single bedroom was not fit for purpose. The blind was broken and the mattress was lumpy and soft. You responded well to my notification about the blind. Unfortunately my friend had to sleep on the sofa for the second night after suffering back pain from the single bed. It was good to have a parking space but it was extremely difficult to manoeuvre my medium sized car into it.

Michele

2 months ago

The property was lovely. Very well presented in a good location. However, the single bedroom was not fit for purpose. The blind was broken and the mattress was lumpy and soft. You responded well to my notification about the blind. Unfortunately my friend had to sleep on the sofa for the second night after suffering back pain from the single bed. It was good to have a parking space but it was extremely difficult to manoeuvre my medium sized car into it.

Ashley

3 months ago

Great location, beautifully decorated. Was fairly clean. Had coffee, sugar and toilet rolls. You don’t always get that.

Parking is extremely tight, was a struggle to get in and out off our allocated space. If you have trouble walking, this place isn’t for you, there are a fair few steps, both inside and leading up to the property. Could have done with more storage, as there wasn’t anywhere to store cupboard bits, and nowhere to put your used towels in the bathroom.

Rob

3 months ago

The location was superb and the property was stunning

We came in 2 cars and there was only one allocated parking spot but there was easy accessible parking up the road, a minor inconvenience

Rob

3 months ago

The location was superb and the property was stunning

We came in 2 cars and there was only one allocated parking spot but there was easy accessible parking up the road, a minor inconvenience

Di

5 months ago

Location perfect for exploring Whitby
It is set out so well with everything you need well appointed with nice touches.
Loved the decor and perfect for our family.

Nothing was perfect.

Di

5 months ago

Location perfect for exploring Whitby
It is set out so well with everything you need well appointed with nice touches.
Loved the decor and perfect for our family.

Nothing was perfect.

Katie

7 months ago

Beautifully decorated and layed out, incredibly clean and perfect for a group of 5 to socialise. Super close to all the action in Whitby but still out of the way enough.

Craig

8 months ago

Stayed for 2 nights so difficult to rate properly.
Location is close to the centre, an easy walk. Property is three-storey with kitchen/lounge on the top floor.
Modern property with all you need for a stay-cay.
Check in 4pm - would’ve liked earlier. Check out 10am, would’ve like later.
Being picky: Dusty lampshades, damp (?) patches in lower ground bathroom. Rear neighbours lighting bonfires Saturday morning which smoked the place out.
£200 per night felt a little excessive though comparable throughout Whitby. I think £150 per night more acceptable.
Would I stay again? Maybe.

Katie

9 months ago

Location was fabulous and had a parking spot. Rooms were decorated modern and generally it was clean. We would stay again. Loved the guidebook we were sent prior to arriving with all useful information.

A welcome hamper would have been lovely

Kitchen ready for a deep clean
Sink drainer was rusty
Walls scuffed in paces need repainting

Daniel

9 months ago

Great location with only a short walk to restaurants and shops. The property was easy to find and good to have free parking provided (the only issue was had having a larger car was getting into the small parking space had to reverse up and then climb out of the passengers side). The house itself was clean and tidy through out and perfect for a family of 5.
Would definitely stay here again ⭐️⭐️⭐️⭐️⭐️

James

10 months ago

Don't agree with damage waiver process. Didn't receive message to inform me of requirement for damage waiver until I had to chase management to provide address and check in process for accommodation. After making payment for the damage waiver I still wasn't provided address and check in details and had to chase management for these details whilst already in the town, pulled over in a lay by.

Tracy

10 months ago

Loved the apartment, lovely decorated, clean and everything you could ask for was provided

Only bad point was all the stairs but it wasn’t a massive issue for us was a little bit noisy on a nighttime but it calmed down around d 10.30 ish

Susan

10 months ago

It was a lovely place to stay.

Definitely not for someone who struggles with mobility due to steps up to the property. Would not have booked if I had known about the amount of steps. Not clear in description of property. There needs to be a warning.
Also the parking is very tight. We actually damaged the boot on our car.

Susan

10 months ago

Beautiful place

Pictures too low on wall easy to catch when going up the stairs

Neil

11 months ago

we had no problem getting our keys the lox box was easy to find and easy to open

N/A

Jones

11 months ago

Location was excellent. Rooms were clean modern and comfortable

There was no garden furniture

Tom

11 months ago

Clean, modern - everything as advertised

No towel rail in bathroom, shower screen leaks so water ends up on the floor

Ann

1 year ago

Excellent location, quality decoration & furnishings, comfortable extras of T-bags, coffee, milk, dishwasher tabs and toiletries

No hooks for coats, no hooks or rails for towels, no outdoor table & chairs (which were on equipment list) advertised as large double beds but simply doubles and 1st floor mattress smaller than base. Bathrooms need painting as walls badly marked.

Amy

1 year ago

Really nicely decorated, good sized rooms, 2 bathrooms, really centeral

Living room on top floor, but I know you can't do anything with that

Fahed

1 year ago

Very nice house

Nothing

Sue

1 year ago

Location so close to the centre with parking

Stephanie

1 year ago

Good location, modern and well presented.

Parking spaces very tight!

Guglielmo

1 year ago

Posizione, tipologia, organizzazione,arredo

Isabelita

1 year ago

The toilets are dirty…sorry but its disappoint us,the place was ok,but not so clean.Parking was too narrow.

Chris

1 year ago

The near new accommodation was superb. Beautifully presented and very clean.
All bed linen and towels were provided.
It was well positioned for walking into the town.

A minor point but there were no rails to hang up towels.

Angela

1 year ago

Central location with great views of Whitby Abbey. The apartment was beautifully decorated.

Hayley

1 year ago

The property was immaculate. Very clean and tidy. Excellent location. Couldn’t fault it. Would definitely stay here again

Sarah

1 year ago

The location was very convenient. It was a clean and well laid out property.

No parking as the allocated space was occupied all weekend by a silver truck.

Tracy

2 years ago

lovely place have stayed before clean and close to centre , beds comfortable everything we needed

we had to park at West Cliff carpark which was a challenge as very busy hard to get a space anywhere as after driving past twice there was another car in the parking bay , it did leave later but was back again.. aside from knocking on every door there wasn’t much we could do I guess some people are just inconsiderate.

Chintan

2 years ago

The key collection was very easy. The location was great. the rooms were generally clean.

The link that was sent as a part of the welcome suggested the check out time was as 12pm. The email said 10am. Not sure which one was right at the time of leaving. Bit annoying to be honest. How can someone leave at 10am?. The cleaners were there by 10:15am. May i suggest keep the information consistent throughout.
The toilets had no toilteries i.e. no handwash in any of the bathrooms. It would be good if they at least provided that or say that in the description so we could have got our own.

Christine

2 years ago

close to front

the fact that it hadn’t been cleaned cobwebs and dust everywhere empty bottle behind bedside cabinet cobwebs on living room light and in bedrooms

Glenn

2 years ago

beautifully decorated, clean and very comfortable

nothing - we liked everything

Cheryl

2 years ago

The house is very nice.
Nowhere to hang towels to dry.

Not even a welcome tea bag. No soap in bathroom. I think I’m used to super hosts.

Linda

2 years ago

beautifully decorated, light & airy. well situated for the town, supermarket & station

37 steps up to the property & then 3 floors were difficult for my sister who is awaiting a hip operation & my brother in law with Parkinsons

Christina

2 years ago

sehr zentral gelegen, Haus ist sehr schön

der Parkplatz ist eine Katastrophe. wir haben nur einen kleinen Golf und hatten arge Probleme in den Parkplatz zu kommen.
Der Abfluss beider Duschen kam mit der Wassermenge nicht klar. mir scheint dass es ein Problem mit der Kanalisation gibt. Man musste die Dusche zwischenzeitlich aus machen damit das Wasser ablief.
Die Toilette hatte das gleiche Problem.

Anna

2 years ago

Booked on behalf of my father and his friend and children. He said "I'd definitely stay there again." Plenty of space, clean, well equipped and really comfortable, and very central. The management company were really good at keeping in touch to see if there were any problems (there weren't).

All good!

Glyn

2 years ago

location was great

it was called a cottage but it was a new build
the parking space was virtually inaccessible unless
you drove a smart car
the steps to the property were steep
I don’t like upside down houses
general access to the car park was terrible
the bin storage was floor to ceiling nags and
doesn’t appear to have been emptied in some time

Julie

2 years ago

Location was good.
Two bathrooms - both clean (powerful showers).
Free parking space.
Good selection of utilities & facilities.

Cleanliness - the house needs a deep clean. The oven hob was dirty & greasy. There were bits from previous tenants found under the sofa & clothes hanger.
Rubbish situation - of the 2 allocated rubbish collection rooms - 1 was locked & the other was overflowing. The refuse collectors did not clear on 2 occasions during our stay, despite arriving to do so, thereby leaving a health hazard & stench of a smell during temperatures of 30+ degrees.
Location of parking space - on a steep hill, sandwiched between 2 walls and another parking space. Emergency access was prohibited (as seen when an ambulance could not gain access during our stay).

Stephen

2 years ago

I enjoyed the location, comfort and cleanliness of cottage

There was nothing really I didn’t like. Only thing was trouble with post code and it didn’t get us to the location but we found it by chance in the end after having to ring hosts.

David

2 years ago

Near the center but also quite at night, you could only here the seagulls.
The cottage was tidy, nicely decorated and furnished.

Mark

2 years ago

The location was brilliant and it was very clean

The parking space was ridiculously small. Some fans would be welcome in very hot weather

Dianne

2 years ago

The property was perfect for a holiday and the location was good being very near all the shops, Cafes, takeaways, station, bus station, and park.

The only drawback was the number of steps to the property. After walking round the town I found it difficult to get up all the steps as did one of the party who has CP and finds it challenging. The car parking space was smaller than the car.

Robert

2 years ago

location perfect

clean comfortable

Helen

2 years ago

Very clean and comfortable.
In an excellent location.
Everything at the house you needed

No storage for food

Shanks

2 years ago

The Cottage was beautiful, decor was lovely, beds were clean and comfortable. The location was fantastic.

The steps up to the cottage and then another 4 flights of stairs inside. This would be an issue for people with mobility issues. Also no cupboard space for food.

Eric

2 years ago

very smart and well supplied with everything we needed. it’s light and airy and comfortable.

Not enough information. I didn’t know that it was 64 steps from entrance of the complex to the living room and my 81 year old father found it tough

Allison

3 years ago

Beautifully presented, clean and excellent location.

Ariannarivas

3 years ago

Great location. Incredibly clean. Plenty of provided amenities (Toiletries, condiments, kitchen utensils etc), fully equipped. Comfortable beds and furniture.

N/A

Helen

3 years ago

Great property in a great location. Very clean & comfortable.

The parking space is very tight & when the car space behind is taken it can be very difficult to get your car out. We had to go & ask the people to move their car so we could get ours out. If they hadn't been in we would've been stuck.

Barry

3 years ago

Location excellent. Property comfortable and very well equipped. Quiet area.

A lot of steps up to the property. Not for the infirm. Parking space very tight.

Stephen

3 years ago

great location, beautiful decor, excellent facilities.

There were a lot of steps in and up to the property. We were ok with the steps but it could be a problem for others.

Katy

3 years ago

Amazing location, modern and bright with a view over to the Abbey - beautiful spot to stay in Whitby

The beds were a little uncomfortable but wouldn't prevent me form staying again

Lynn

3 years ago

We liked how clean it was and how we got little extra touches like tea coffee milk sugar,cleaning products.

We couldn't get the car parking spot for lightkeepers cottage,there was a car parked in it.

Victoria

3 years ago

ideal location and lovely decor

a lot of steps to the property itself, especially with the lounge then on the 3rd storey. appreciate this is the design of property and can’t be changed.

Jane

3 years ago

Lovely central location. modern and bright decor. Great water pressure in the showers.

you could feel the springs in the mattress in the downstairs bed- not that it is worn out just that the top layer is thin.

Immelda

3 years ago

The location was brilliant and the house was very comfortable

There wasnt anything we didnt like but the downstairs shower drained very very slowly

Christine

3 years ago

Lots of positives but some negatives too. Stylish and nicely decorated throughout with lovely colour co-ordination. Excellent selection of crockery, glasses, pans etc everything you would need. Good proximity to town .Property very clean. Negatives - Allotted car space was difficult to park in - on steep hill and in corner. More steps than "a number of steps" 36 steep steps up to the property and lots more stairs inside. Very poor quality mattress in both double rooms - thin, lumpy, could feel bed springs. Neither had mattress protectors which is a hygiene issue! Blinds missing from 2 small windows in double bedrooms - privacy issues & light streaming through in morning. Bathrooms lovely and sparkling but neither had towel rails or hooks and nowhere to put toothbrushes etc, Bath very slippery - need non slip mat. 4 dining chairs for 5 guests.(No additional chair available in property) Access via more steep curved steps to a little outdoor decking area but nothing to sit on!!