Host & Stay | Captain's Retreat
Entire home in North Yorkshire, United Kingdom
With a free EV charger located in the property’s private parking space, this is the perfect base to explore everything this amazing part of the UK has to offer.
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Bedrooms
Bedroom 1
1 king bed
Bedroom 2
1 king bed
Bedroom 3
1 bunk bed
Amenities
- Bath
- Hair dryer
- Hot water
- Washing machine
- Dryer
- Essentials
- Hangers
- TV
- Wifi
- Kitchen
- Free residential garage on premises
- Pets allowed
4.43 · 14 Reviews
2 months ago
Location close to Whitby
Stained smelly carpet, awful smell in downstairs toilet, used nappy in bin there, table legs broken (wobbles and dangerous), NO internet at all, no TV either - Smart TV (they failed to pay bill) - most of this known about before our stay - see review 26th August.
Host & Stay, despite multiple daily texts, messages and phone calls failed to deal with any of this and lied to us and Booking.com claiming the problems had been resolved when they had not. Only discovered bill not paid 3-4 days after our stay started and they actually contacted the owner (why not contact the owner earlier).
Expected some reasonable compensation (we paid nearly £1000 for the week). Quoted terms and conditions "However, no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage." Service was not unreliable - There was NO service, NO Internet so NO Wifi and NO Smart TV (and they knew this before we arrived). The owner had not paid the bill so the service was disconnected. Despite multiple promises and guarantees, they offered no resolution for this, no temporary solutions, no fix to the property's poor condition, no transfer to another property (as Captains Retreat not fit for a weeks stay).
I would avoid this property (the condition of this property so neglected and barely livable) and Host & Stay like the Plague. I would not take the risk. Have stayed and rented properties in UK and around the world and this is my worst ever experience and to be so disrespected, ignored and lied to by Host & Stay and the owner is unacceptable.
3 months ago
Great location near centre with parking which is a must in Whitby. View of Whitby Abbey from landing window. Love coffee machine but take your own pods. Attractive apartment and well fitted. A lovely stay.
Take note - 40 steps to apartment and another 26 steps to the top floor - not great for some people.
Location
North Yorkshire, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 6 guests maximum
- Pets allowed
- No parties or events
- No smoking
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Additional rules
Host & Stay are committed to our owners that their homes are protected during bookings. For this reason, we require all of our guests to transfer a £250.00 Damage Deposit (subject to a £10.00 administration charge) or, to purchase an Accidental Damage Waiver for £25.00 which will cover you for up to £500.00 of accidental damage during your stay.
Safety & Property
- Carbon monoxide alarm installed
- Smoke alarm installed