Neil

4 days ago

Spacious, clean, everything we needed.

Up a short but steep hill

Steve

5 days ago

Great apartment , modern and roomy , good location for everything

Communal entrance wasnt great , needs a good clean , but apartment was spotless.

Steve

5 days ago

Great apartment , modern and roomy , good location for everything

Communal entrance wasnt great , needs a good clean , but apartment was spotless.

Kerry

1 week ago

There was limited hot water, 2 of us had cold showers. The beds were uncomfortable, not enough storage facilities, the entrance into the building could benefit from a good clean, first impression wasn't very good. This wouldn't stop me from booking with host and stay in the future, the service is very good, just the apartment wasn't for us.

Kerry

1 week ago

There was limited hot water, 2 of us had cold showers. The beds were uncomfortable, not enough storage facilities, the entrance into the building could benefit from a good clean, first impression wasn't very good. This wouldn't stop me from booking with host and stay in the future, the service is very good, just the apartment wasn't for us.

Patricia

2 weeks ago

Great property - everything you needed was there except

Not enough comfortable seating for four people, beds were okay but maybe a mattress upgrade or a topper and the communal hall was filthy

Lucie

3 weeks ago

Fantastic location- right in the middle of everything and lots to do within walking distance

Paul

3 weeks ago

Location.

Dirty stairs carpet, walls and stairway. Looked like it hadn't been dusted or cleaned in a long while. This was before you got into the apartment. Inside the apartment the coffee table needed to be skipped. Terrible surface. Worktops, skirting, carpets poor. Metal Beds frames creaked when you moved. Blinds with pull strings missing.Part of blind missing in the kitchen. So unable to open. Bedroom window had to be kept open with a pair of sandels. All in all pretty poor. Overpriced definitely. Stay clear.

Anonymous

1 month ago

It was roomy plenty of space

Some areas wasn’t cleaned properly stains on carpet bedding had whole in cover mirrors had dirty marks on

O'dell

1 month ago

Location and modern kitchen and bathroom

No button on keypad only a spring on 0 button we needed, had to email for help as the phone number was not available, took us 10 minutes and had to ask a neighbour to help, dirty in entrance, staircarpet all stained and in the room also, paintwork was dirty, had not been cleaned properly.

Tracey

1 month ago

Really clean and great location

Not enough seating, for 4 adults 1 sofa isn’t enough and only 2 dining chairs. The WiFi details in the apartment weren’t correct and I couldn’t get on the internet to check the guide.

Sarah

1 month ago

It’s a lovely property, great location and fab the dog could be with us.

It’s missing those little personal touches: nice tea and coffee, some biscuits etc. The flat could do with a deep clean as there were stains in the carpets and old furniture unclean. We couldn’t open the kitchen windows and the WiFi information was completely wrong so I had to get in touch to ask what it was.

Gail

2 months ago

Location

No parking

Lidia

2 months ago

Great location. Nicely decorated. Especially the kitchen & bathroom.

Coffee table & carpet has lots of marks. Mattresses are not the best. Blinds didn't keep out the light (curtains needed). TV needs an extension arm, so you can see it from the settee. 1 toilet roll is not enough for 2 days for 4 people. Stairs leading up to the apartment are really dirty. The cupboard on those stairs needs a door on. Left our blue badge, it was helpful to load & unload our luggage before parking. Maybe leave it in the apartment & let future customers use it. 1 can stay in the car, while the other runs upstairs to get it. Or, at the very least, use it on the last day to reload their car.

Lidia

2 months ago

Great location. Nicely decorated. Especially the kitchen & bathroom.

Coffee table & carpet has lots of marks. Mattresses are not the best. Blinds didn't keep out the light (curtains needed). TV needs an extension arm, so you can see it from the settee. 1 toilet roll is not enough for 2 days for 4 people. Stairs leading up to the apartment are really dirty. The cupboard on those stairs needs a door on. Left our blue badge, it was helpful to load & unload our luggage before parking. Maybe leave it in the apartment & let future customers use it. 1 can stay in the car, while the other runs upstairs to get it. Or, at the very least, use it on the last day to reload their car.

Mike

2 months ago

Clean. Comfortable. Great size. Shower was lovely. Has everything you need. Plus a Fantastic location.

Silly really but the tv isn’t easy to watch from the sofa. But if that’s my only negative then it says everything.

Mike

2 months ago

Clean. Comfortable. Great size. Shower was lovely. Has everything you need. Plus a Fantastic location.

Silly really but the tv isn’t easy to watch from the sofa. But if that’s my only negative then it says everything.

Leanne

2 months ago

The location was right in the centre of town with easy access to everything, there was also a car park just around the corner.

Inside was modern and clean with ample space for a few days stay. We didn’t cook in the apartment but the kitchen was well equipped if we would have needed to.

Leanne

2 months ago

The location was right in the centre of town with easy access to everything, there was also a car park just around the corner.

Inside was modern and clean with ample space for a few days stay. We didn’t cook in the apartment but the kitchen was well equipped if we would have needed to.

Diane

3 months ago

Despite the list below, which are recommendations not complaints, we thought the apartment was good.
We love the location (I stayed in Apmt Two last year) and we appreciated the coffee, tea etc and our friends stayed in the one above that last year too. Key boxes can be a pain sometimes but this one was all good one thankfully.

Host & Stay emails are long, repetitive and confusing - scroll way down to find "view messages" under all the repeated blurb.

There wasn't anywhere to SIT, near a socket and see in a mirror, us ladies like to do our hair and makeup that way. This is the biggest gripe, it is important. You would have to be a giraffe to even see in the lounge mirror!
A full length mirror would also be a big bonus and lots do have them now (I come half a dozen times a year)

These are things that we think make a massive difference and wouldn't cost much to do, just suggesting....
Put the TV on a swinging arm so it can be watched comfortably from the settee
Add an ironing board (thank you for the iron though, we did use it but not great without the board)
Small bedside table needed in both rooms (the one in the end bedroom is perfect, metal topped one rubbish)
Please put a coloured cap on one of the keys to differentiate them
No bread knife and the knife we used desperately needs sharpening
We were only left one hand towel, there should be two (one each)
Charging for earlier check in is a no go, just send text if can get in earlier on the day (for free) would be great.

Big cobweb in left lounge window
Coffee table shabby and chipped, lets the rest down

Diane

3 months ago

Despite the list below, which are recommendations not complaints, we thought the apartment was good.
We love the location (I stayed in Apmt Two last year) and we appreciated the coffee, tea etc and our friends stayed in the one above that last year too. Key boxes can be a pain sometimes but this one was all good one thankfully.

Host & Stay emails are long, repetitive and confusing - scroll way down to find "view messages" under all the repeated blurb.

There wasn't anywhere to SIT, near a socket and see in a mirror, us ladies like to do our hair and makeup that way. This is the biggest gripe, it is important. You would have to be a giraffe to even see in the lounge mirror!
A full length mirror would also be a big bonus and lots do have them now (I come half a dozen times a year)

These are things that we think make a massive difference and wouldn't cost much to do, just suggesting....
Put the TV on a swinging arm so it can be watched comfortably from the settee
Add an ironing board (thank you for the iron though, we did use it but not great without the board)
Small bedside table needed in both rooms (the one in the end bedroom is perfect, metal topped one rubbish)
Please put a coloured cap on one of the keys to differentiate them
No bread knife and the knife we used desperately needs sharpening
We were only left one hand towel, there should be two (one each)
Charging for earlier check in is a no go, just send text if can get in earlier on the day (for free) would be great.

Big cobweb in left lounge window
Coffee table shabby and chipped, lets the rest down

Tokunbo

3 months ago

Nice location, clean and spacious apartment

Tokunbo

3 months ago

Nice location, clean and spacious apartment

Sharon

3 months ago

We’ve stayed here before, handy for everything a lovely little flat , everything u need

Needs new blinds and carpet cld do with a clean
Beds not the comfiest but had everything else y needed to enjoy your stay

Sharon

3 months ago

We’ve stayed here before, handy for everything a lovely little flat , everything u need

Needs new blinds and carpet cld do with a clean
Beds not the comfiest but had everything else y needed to enjoy your stay

Chris

3 months ago

Lovely property. Clean and spacious. Town walkable. Lots to do. Lots of bars and restaurants.

Maggie

3 months ago

apartment for 4 was lacking in seating. 1 sofa and 2 dining chairs! kitchen was very sparse in utensils, no tin opener, only 1 pan and 1 frying pan, no trays for oven.
needs a spruce up with the decor, and the carpets could do with a clean.

Jamie

4 months ago

Great location, nicely appointed.

Parking wasn’t easy and there were signs of wear and tear within the property.

Jamie

4 months ago

Great location, nicely appointed.

Parking wasn’t easy and there were signs of wear and tear within the property.

Steven

5 months ago

Great place and host, would highly recommend

Greg

5 months ago

A centrally located apartment with everything located just a short walk away. A spacious, warm environment with plenty of light.

Dawn

5 months ago

Very comfortable

Location

Dawn

5 months ago

Very comfortable

Location

Lee

6 months ago

Brilliant location, lovely and quiet

Looking tired and ready for a freshen up there’s other property’s cheaper but not always located to were we like.
Didn’t sleep well the two nights we was there as the beds are appalling very noisey every time you move.
No parking permits.

Lee

6 months ago

Brilliant location, lovely and quiet

Looking tired and ready for a freshen up there’s other property’s cheaper but not always located to were we like.
Didn’t sleep well the two nights we was there as the beds are appalling very noisey every time you move.
No parking permits.

Claire

6 months ago

Great location - lovely apartment.

Claire

6 months ago

Great location - lovely apartment.

Brown

7 months ago

Nearly everything?

When making love to my partner in both beds the bed never stopped squeaking, sort it please 🙏 🙂 get some spanners 🔧 🙏

Brown

7 months ago

Nearly everything?

When making love to my partner in both beds the bed never stopped squeaking, sort it please 🙏 🙂 get some spanners 🔧 🙏

Shaz

7 months ago

The location , how clean it was and it was renovated nice , comfortable place to stay

Beds squeaked , scaffolding and ladders at door

Adele

7 months ago

Location, bright, clean & airy. Dog friendly.

No parking, chopping board or grater. Would have liked more crockery

Adele

7 months ago

Location, bright, clean & airy. Dog friendly.

No parking, chopping board or grater. Would have liked more crockery

Johnston

8 months ago

The apartment was the best we have visited all year (after being to Cambridge, Manchester, Prague and Berlin). It was clean, neat, well stocked etc comfy and quiet. Highly recommend and if visit Whitby would definitely re book

The amount of bulbs in the main lights was "impressive", could get a sun tan sitting under them. 16 in the living room/kitchen, 8 in on bedroom, 8 in hall, maybe either a few less main bulbs or the ability to only use some of them at one time. Alternatively more lamps.

Thomas

8 months ago

Location was good

Flats tired, stained carpets, marked walls, carpets weren't clean, hob was dirty & coffee table was all marked and peeling. Maybe end of season? Felt dirty.

Helen

8 months ago

Location was ideal!

Cleanliness. Apartment looked tired. Carpets were stained and sofa was marked. It was not very clean on arrival.

Diane

8 months ago

Location was fabulous.

We were without heating for two days and the boiler was situation in the bedroom but was very noisy and made getting to sleep quite annoying.
There was black mould around the shower tray and the upper part of the bathroom radiator. NOT GOOD considering we had to pay a £25 damage waiver which is non refundable and none of the problems were of our doing.

Caroline

9 months ago

The space

The boiler being in the bedroom, woken up during night

Emma

9 months ago

Great location, nice decor

Few stains on carpet, could do with a lick of paint here and there, few more cooking essentials

Nicky

10 months ago

Loved the location, the modern decor.
It was so relaxing and enjoyable.

Needed a good hoovering but that's the only fault.
Will defo be back next year.

Adam

10 months ago

Had a good stay at the apartment this weekend. The Apartment & Parking was a bit tricky to find but it was in a good location, very central to where we wanted to be. The apartment was modern in style and comfortable. few pieces of furniture that could probably do with replacing, but on the whole was great. The only few minor things we would recommend looking at is the window in the bigger room, found it very difficult to open, the blind cord was also broken and the blind slots themselves were dusty (especially near the top). The Bathroom is nice and large, however there is quite a bit of mould around the grouting and bottom of the tiles in the shower. I also think the shower could do with a holder/cage to put your toiletries in for the shower as it meant i had to have my bottles littered around the bottom of the shower. Again not the end of the world, but personally don't like having to bend down all the time to grab stuff. Only minor things however! Overall great stay!

Rebecca

11 months ago

Really lovely apartment and great location. Apartment was clean but a lot of signs of wear and tear.
Would stay again.

Sharon

11 months ago

Great location

Could have been cleaner

Amanda

11 months ago

It’s location, although the stairs were difficult

Stairs, entrance area a bit shabby and a cupboard was open the stairs which had rubbish in it

Mirela

11 months ago

Beautiful, comfortable apartment with an ideal location

1. dirty floors
2. dust on the furniture
3. no hangers for outerwear
4. torn sheets 5. squeaky bed
6. fire alarm that scared us very much and which we were not informed about 7. dirty and musty-smelling staircase

Scott

1 year ago

Fairly easy to get keys for access and was fed was formation via booking.com and emails. Felt secure and safe. Felt hidden away and decent location.

Being nip picky tbh. The bed was very squeaky and didnt have a tin opener. Having a 2yo it was difficult to lug all our stuff up. Luckily on first floor.

Stacey

1 year ago

It was in such a good position and was spacious

The stairs were a pain with heavy cases and the coffee table in the livingroom was scruffy

Clifford

1 year ago

The apartment had everything that we needed ,very clean and tidy

All the Emails

Dawn

1 year ago

Apartment very tidy clean good location,beds very comfy and nice bedding

Did not like the bedroom on the left to god dam noisy with the seagulls and pigeons ,and did not like extra damage cost thought we already paid enough,then no parking ,all together just over £200 for 2 people was a bit steep

Thistlethwaite

1 year ago

Great place, right in the heart of Whitby. Parked the car and didn't need it all weekend

Paulina

1 year ago

Very comfortable beds and bedding
Good location

Coffee table chipped and rather scruffy compared with everything else. Shower pressure and temperature very unreliable.
Great difficulty with keybox - staff very helpful but buttons were jamming.
Despite a string of emails prior to our trip I couldn't find one giving the entry code, (still can't) and initially used a pin code I was sent until finally the young woman I spoke to sent information via WhatsApp.
I emailed about a parking permit prior to leaving home but was told you didn't provide them, although I was sure I'd seen it when I initially booked. My husband went and paid for long stay parking while I was trying to gain access, then we found parking permits in the accommodation.
Hangers provided, but no drawers for underwear etc. OK for a short stay for a couple but not for a family of four.
Not very satisfactory.

Samantha

1 year ago

It was close to all amenities

It was ok, but the apartment wasn’t clean

Habiba

1 year ago

Excellent location, everything right on the doorstep and within walking distance. Excellent communication with the host. Cannot fault anything.

Lynn

1 year ago

The property was easy to find and access. It was very clean and perfect for a short break. Being left enough dishwasher tablets and tea/ coffee was a nice bonus.

We hadn’t realised that the parking was in a public car park and not onsite. The car park was quite close but was an added extra expense and tricky to balance the time management of a 24 hour parking ticket so it didn’t need renewing at an awkward time during the day. Having said that, residential parking in the centre of Whitby is scarce and the flat was well located for easy access to all Whitby’s amenities and the car park was only a few minutes walk away.

Louie

1 year ago

Central location

Damage deposit. The £25 damage waiver should be included in the price of the booking. The option to pay a £250 deposit is fine, however there should be zero reason for a deduction due to administration fees upon return. It seems a rather poor practice to make a deduction from a deposit default, whether damage has occurred or not. Surely administrative costs are part of running a business?

Mai

1 year ago

It was ideal in middle of Whitby. For sightseeing and visiting Pavilion

Robert

1 year ago

Location, great place to stay close to everything.

Pigeon excrement outside the front door and on the door, blind pull cords not long enough.

Ashley

1 year ago

Great location, very comfy beds,

Jessica

1 year ago

The accomodation was nice and clean and the location was great but the views were poor, the alley it is located down is just full of birds and bird poo so you have to be quick to get in, I think the check in times is too late as its not like you can leave your bags, i probably would not rebook this particular property

Ndabananiye

1 year ago

Everything nice and clean. Everything needed for self catering ideal spot.

Tracey

1 year ago

Very centrally located.

We were required to pay and extra £260 to get access to the property which it does not state on booking. We had already paid in advance. This was to cover any damage to the property and £250 was to be refunded if no damage. The £10 was an admin fee. There were stained carpets, tables and walls on arrival.

Mandi

1 year ago

The convience near town and harbour and it was dog 🐕 friendly

Nothing

Tom

1 year ago

Great location. Good size and proportions.

Property is tired. All furniture is worn out/ rickety. Paintwork badly marked and damaged etc. pictures don’t really reflect its current level of decor.

Becky

1 year ago

Location was excellent

Bed was very squeaky Everytime u moved

Ian

1 year ago

Pretty much an ideal location on Flowergate - Harbour easily accessible, and South Cliffs a twenty minute walk.

Josi

1 year ago

I DO NOT recommend this place. STAY ELSEWHERE, there are nicer places in Whitby.
The location of the apartment is great, but the furniture is cheap (rickety beds and stained couch) and the thermostat was programmed to uncomfortably cold temperatures overnight.
The worst part was the hidden damage deposit. Apparently Host & Stay was grandfathered in so it is technically allowed. However they INSIST you pay the deposit outside the Airbnb platform using Superhog. You can choose whether to transfer a £250 deposit (which you may not get back) or pay £25 non-refundable coverage. Airbnb will not help you cancel your booking if you are not comfortable with this, but in my case I asked them to credit me the £25. Then Superhog incorrectly converted £ to CAD$ and tried to upcharge me the difference. Host&Stay initially wanted me to sort this out, but I told them this is their system and theirs to deal with. In the end, Superhog sent me an invoice for £25. The whole thing smelled like a scam.

Victoria

1 year ago

Really enjoyed our stay. Location couldn’t be better and had everything we needed. The apartment was clean, tidy, well designed and heats up super fast so is lovely and warm once you pop the heating on. Parked on the nearest W zone, which was only a 5 min walk away. The only thing I’d change is the extra £25.00, non-refundable charge that you’re asked to pay after you’ve already paid the cost of the stay. If necessary, this surely should be included in the initial charge. The choice given is pay the £25.00 to cover any ‘damage’ or transfer £250.00 to be returned, minus an admin fee, after you leave and the cleaner has confirmed all is well. I’ve never come across this before and prefer all costs to be visible upfront.

Bradley

1 year ago

The location is perfect. We could walk ount the door, and there is a bit of a high street. Then turning right, a minutes walk takes you straight on to the harbour area.
Also, if you cut through an ally, you are on the cliff tops with a beautiful view.
There are plenty of places to eat, and I spent a lot of time chatting to people in the pubs, it is a very friendly place.
The flat was spacious, and well kept, and is a very nice place to come back to after a day of exploring.
Wish I could of stayed longer.
The owners kept in constant contact before the visit, even if I did not have time to reply to all, it was very nice.

There was not really anything I did not like. The flat was perfect for our needs.
We all loved our time there and did not want to leave.

Sheila

1 year ago

Location great

Carpets dirty and needs some redecorating
Coffee table in lounge very worn

Elaine

1 year ago

Location

Blinds in living area were no good, the cord was not long enough, you had to climb on a stool to reach the end of the cord!
Beds not very comfy, cheap metal frame which was very creaky.
Dimmer switch needed on lights in living room.
Bench at table is about to fall apart.
Lighting outside entrance not bright enough.
Very expensive for what it was, would not use again and would not recommend.

Lynn

1 year ago

Parking could have been explained in more detail. Ie 1 hour on a disc outside property, to unload. Discs free in most shops. Then use parking ticket from property. Property very damp smelling. Other than that, could have been just a little cleaner.

Katie

1 year ago

Location was great.

Carpets were mucky. Table was dirty it hadn't been wiped down. There were hairs on the towels in the bathroom.
Nowhere on booking.com does it mention they require a £250 security deposit taking £10 for admin or £25 non refundable for damage?!?! I booked for 4 adults... Not a children's party of 30 kids. I feel this is very over the top and unnecessary considering it was not a sparkling clean apartment. The ask you to clean mucky or sandy paws when entering... Obviously previous guests didn't take notice...

Suzanne

1 year ago

The location was great, the apartment had everything you need.

Outside the apartment down the ginnel was absolutely covered in bird poo. Pigeons everywhere that woke you up cooing on a morning. I know this is out of your hands but quite annoying. The apartment had everything you need, but needs some TLC. The carpets r dirty the walls and the skirting boards need a lick of paint.

Trevor

1 year ago

The location was good

I’m loathed to write a review because all the problems we encountered previous reviewers have complained about,the shower cubicle was mouldy, toilet seat was badly stained and loose,the carpets were stained and standard of cleaning was poor and both beds creaked loudly.

Alison

1 year ago

Location

Bed squeaking and mould in the shower

Amy

1 year ago

The apartment had everything we needed and is in a great location only a few minutes walk away from the centre which is great. The only down fall was the strange smell that we could smell as soon as we walked in. The bathroom smelt like sewage which wasn’t great and as a whole probably needed a deep clean throughout. Other than that it was great. Thanks for having us.

Jade

1 year ago

Great location right in the centre of town. Lovely apartment.

Sadly the alley is very dirty as at the stairs and the main entrance to the building from the pigeons that have made home in the alley outside. Everything from the floor transfers to your feet them trails through the carpets. Even inside the apartment the carpets were marked and stained. Might be better to use lino which cleans easier. Not very easy for people with mobility issues either as the stairs are quite steep and hand rails not in an ergonomic position.

Alastair

1 year ago

Great location in very much the centre of the town, but also in a quiet alley. Very well equiped and well organized with the online guide to facilities etc.

Only minor things. Bed heads very creaky, and perhaps a 50-100% supplement in loo roll allocation would be good!

Nick

1 year ago

The location was great,near to everything I needed.

Bed a little squeaky.Parking was a problem,had to park a log way.

Katrina

1 year ago

Great apartment with fabulous location! Amenities in the flat were great.

Sharleane

1 year ago

Lovely apartment great location host was brilliant and very helpful, my only faults was the carpet was noticeable mucky we had to always have something on our feet and the bathroom had a funky smell, the alleyway also smelt but other then that we really enjoyed our stay, bed really comfortable, apartment had everything we needed would book again

Neil

1 year ago

Location was perfect.
Nice clean rooms and apartment.

The entrance area was messy with pigeon feathers and droppings.
The squeaky bed problem noted by other visitors was still there and there was a distinct unpleasant smell in the corridor.

Ann

1 year ago

Location of property was excellent near shops and quayside and we love whitby and would to stay at the apartment again

The blinds I sitting room we couldn't close as no cord for us to reach and couldn't open some of the windows and only two mugs but otherwise it was good

David

1 year ago

Modern bright and airy

Good location and parking system was good

Victoria

1 year ago

Location is excellent

No curtains so lights came in all night from the yards at back and it’s in a very noisy area

Mike

1 year ago

Lovely appartment right in the middle of the old part of Whitby.

Karen

1 year ago

beautiful apartment in a beautiful location, lovely and clean. plenty to do and all on your doorstep. would definitely stay there again and recommend it to others. only little problem we had was the metal bed frame was really noisy you can't roll over without waking one another up. but other that perfect.
thank you for a great stay!

Rebecca

1 year ago

Fantastic location and lovely layout. Spacious and modern bathroom and bedrooms. Sits in a good walking distance of everything really.

The smaller bed is exceptionally creaky. I had read this before and noted the response that it was going to be looked at but it was disturbing through the night.

Also wish we had taken slippers as the hall way carpet needs a really good clean. There were stains all over. Some previous guests have clearly not respected the place.

Lynch

1 year ago

Location

Stained carpets, blood stained sheets table was chipped all over furniture was stained toilet seat was yellow from stained pee, just greedy owners not updating old carpets and furniture. And to have blood stained sheets from a woman's period. Old metal framed beds that squeeked at every movement

P

1 year ago

The location, the ease if access, the information about access, just a really good experience would definitely use host &stay again.

Absolutely noting we didn't like, we didn't want to come home.

Susan

1 year ago

lovely apartment self catering facilities brilliant 👏

carpets were Stained I really think a dog friendly cottage or apartment should be flooring throughout my dog is excellent house trained but it was obvious dogs had been in and peed on carpets only fault I can say everything else was great

Simon

2 years ago

Right in the heart of Whitby, easy walking distance to everywhere. The apartment was clean with hassle free access. Would definitely stay here again.

Margaret

2 years ago

Very convenient for centre of Whitby .
We only had short stay and it met all of our needs. Comfortable surroundings. Great shower.

Malcolm

2 years ago

Central, modern, clean internally

Dirty entrance pigeon droppings, dark, parking very difficult. Didn’t get that impression from internet post.

Robert

2 years ago

Good location. Good facilities.

Dirty on arrival. Stairs leading to property were filthy and lounge hadn't been vacuumed either. But otherwise fine.

Paul

2 years ago

Excellent location for the town and harbour

Sarah

2 years ago

was lovely and situated in the right place, seconds away from the town.

the beds where very uncomfortable.
carpet was stained.

Amy

2 years ago

Really central location and ideal for a weekend away.

Lee

2 years ago

The only thing we enjoyed is the Location this time and this is the 4th time we have stayed in this apartment

no hand sanitizer
no soap in bathroom
no wifi
the apartment felt dirty
shower was broken
shower tray was mouldy

Rebecca

2 years ago

Apartment was lovely and beds really comfortable, only problem was that there were pigeons nesting outside the windows and so were noisy all night. Spot on location.

Jamie

2 years ago

clean modern good location

the bed in the room at the back was very creaky

Anonymous

2 years ago

Great location. Property had everything we needed.

Some aspects of the property were a little bit grim. Toilet brush caked in toilet roll, hadn’t been cleaned in a long time by the looks of the brown water in the holder. Shower head had algae like mould on (which washed off easily but not the point)
Foundation smears scattered around the property - on the washing up liquid, the carpets, the window sill. Dusty lampshade. Also - squeakiest bed in the world.
Just a few little grim things like put me off feeling completely comfortable. Luckily I packed my slippers and we were out a lot.

Joanne

2 years ago

Modern apartment big enough for family of four and great location

Pressure washing outside in alley way obviously splashed on main door so pigeon poo all over door very unhygienic and no proper rubbish disposal I wasn’t keeping fish n chip rubbish in apartment so when out to use street litter bin. Also £250 accidental damage money taken from my account this wasn’t advertised when booking (put me into my over draft very sneaky) and hoping it goes back into my account asap as I’m being charged by my bank now!

Debbie

2 years ago

The apartment was spacious and very clean.
It was very well equipped and was a home from home.
I would definitely come and stay here again.
The location was great a short walk to the town centre. The hosts couldn't do enough for me they were really good.

There was nothing i didn't like.
It was perfect.

Louisa

2 years ago

large area, good facilities (except no pans), also difficult to see the tv where it was situated

situation of the tv, no pans and pigeon poo on the door and outside on the steps we were using

Catherine

2 years ago

Great location, excellent facilities, perfect for a getaway with friends or family. I’ve stayed in a few locations in Whitby and this was the most centrally based. Would 100% return

The only small critique was that the bed in the bigger room was very very creaky, to the point that if you sat on the bed, or turned over in the night it was extremely noisy. This could easily be rectified by a new bed frame. But other than that great apartment

Simone

2 years ago

The apartment was in an ideal location, very clean, modern, and comfortable, and had everything you needed for a nice break from home.

Steve

2 years ago

Took a little time to get into the property was helped quickly by the owner. Nice and cosy visit on a snowy day

Ashmore

2 years ago

The location was central. Aesthetically pleasing.

The beds are far too creaky, we had the worst night's sleep in a long time because every time we turned over the noise was crazy. The shower still had hairs in the tray and there was also an empty crisp packet left under our bed. The staircase up to the apartment was filthy. Not impressed at all for the price we paid.

Jill

2 years ago

The Location

It was dirty , some of the furniture was damaged. The carpet was stained the walls were marked I needed to wipe some walls clean when we first arrived. It appears this apartment has been cheaply renovated and isn’t maintained to a decent standard. The entrance stair carpet was nothing short of disgusting. Very disappointed, we travel to Whitby at least twice every year and we certainly wouldn’t stay in this accommodation again.

Tanya

2 years ago

lovely great location and spacious

the tv is in the wrong position

Nicola

2 years ago

location

communal area not clean bad first impression

Victor

2 years ago

Apartment clean

Silly thing really, sofa and chair are not in a good place to watch TV,
The central heating system is very noisy right next to the bed.

Trevor

2 years ago

the location

having to book through host and stay as they want a £250 deposit which they take a £10 non refundable administration charge or pay a non refundable damage waiver for £25

Blake

2 years ago

Everything about the stay was great, only negative was check-in was a little late, and checkout a little early. Otherwise great

Andrew

2 years ago

good location and amenities all good and pretty clean

smaller than expected, lack of storage space in both bedrooms for 2 couples, needed a good lock of paint to tidy up a bit and communal stairway was not very clean,

Isobel

2 years ago

Great location & spacious

Advertised as free cancellation on booking.com but property messaged to say otherwise - brought this to their attention but no response received. Big deposit or insurance policy required to be taken out prior to arrival - not made clear upon booking. Too many messages sent after booking. Apartment smelt like wet dog slightly & not great value for money for just 4pm-10am.

Karen

2 years ago

.The apt had everything we needed. Good communication between myself and the host.
Lovely clean linen and towels.
Toiletries provided.
Kitchen Well equipped. The location ideal to explore Whitby

Nothing

Jessica

2 years ago

Really clean and great location

Really bad smell throughout the apartment for the two days We were there, contacted the owner and was told to Just Air the apartment out or see if there was an air freshener (there wasn’t), we found this very unhelpful as it was December and we didn’t want to open all the doors and Windows so just had to put up with the awful smell, really disappointed as we’ve stayed with this company before and they’ve been great in the past.

Bill

2 years ago

Location cleanliness.

Lippofatty

2 years ago

Excellent location, lovely apartment. Good facilities.

Parking arrangements but I understand the issues. Boiler in bedroom could do with some sound proofing.

Gill

2 years ago

very clean and spacious Near all amenities

The parking near the property was horrendous trying to off load bags, pram food etc

Trevor

2 years ago

clean, tidy and very smart

nothing

Jane

2 years ago

Location is good for looking around Whitby. Eateries and shops nearby. Close to Whitby harbour, 199 steps and Abbey.

Parking away from property is not ideal. Exact location of property a little difficult to find as its not clear where Hudsons Yard is in the description. We stumbled on it by accident. Clients should be told that it's actually hidden away OFF Flowergate and it would be helpful if a photograph is provided of the two shops either side of Hudsons Yard.

Pauline

2 years ago

Really modern spacious and clean. Excellent location

Really creaky bed!!!
Noisy seagulls but not much could be done about that

Marco

2 years ago

nice in the city center

to start I was overcharged and they gave me booking.con number but booking.com said it was nothing to do with them but the property was dealing with the payments.
so got in touch with host and stay company and they admitted was their mistake.entrance very dirty ,full of pigeons droppings on the front door.
Apartment good and clean ,nespresso coffe machine available but not coffe pods.Got in touch with them but they couldn’t get me any….very disappointed.
it wasn’t very clear where to park the car and at the end we even got a ticket.maybe something you should improve for your next customer.

Gregory

2 years ago

Good location, very clean and modern , nice touch leaving milk and tea bags for when we got there

Nothing

Patricia

2 years ago

The facilities and decor is modern and well located

The mattresses were very soft, and due to the fact the washing machine was not plumbed in correctly (hoses were not connected) this caused a water leak which in turn tripped a fuse and the subsequent management support in rectifying this was poor. The call out plumber did not arrive after we had waited up until 12:30 am. The plumber arrived next morning was very good but surprised that he had not been contacted the previous evening as he was on call.

Ruth

2 years ago

Great modern apartment with a well-equipped kitchen in a good, central location. Spacious, nice smart modern furniture.

Only one coffee pod for the Nespresso machine was a shame. We let the staff know and asked for more, but none were provided. They replied to say the would let Housekeeping know. Communal stairs on the way to the apartment were dirty.

Anonymous

2 years ago

great location, lovely and clean. essentials provided. a really great find.

Kam

2 years ago

Local to all the amenities.

The position of the wall Television, not comfortable when watching at night.

Guy

2 years ago

Nice apartment good area

CARPETS were a bit dirty better with hard flooring

Grace

2 years ago

Location was ok

Dirty place wasn't cleaned on arrival.
Carpets filthy full of stains soon as you open the door.
Wouldn't book with these ever again.
Didn't even get offered a clean room. Had to wait hours and i mean hours !! to get in and all we got was £60 cleaning fee and told thats our final offer when i asked for a full refund. Discussing

Ayshea

2 years ago

Location great rooms view

Internet didn’t work and I had to do some work on my computer had no wifi and kids couldn’t watch any films or use there tablets

Catherine

2 years ago

the property was really perfect

the property was hard to find especially as located down a one way street. parking was difficult

Katrina

2 years ago

great central location. spacious and comfortable.

Suzanne

2 years ago

The location was good

The parking was to far away.
We stayed in apartment one which was at the bottom but we still had a flight of stairs to climb which was not specified.
There was no Wi-Fi none of the codes worked.

Janette

2 years ago

Location and facilities provided

Difficult to park

Hannah

2 years ago

once inside it was pleasant and clean.

Hall way was dirty, carpets need cleaning and the skirting boards need a wipe they are dirty. The cooking pans are not none stick. :(
Parking was a nightmare as the opposite side of the road was coned off for road works.

Toni

2 years ago

clean, comfortable and had everything you needed

n/a

Tamlyn

3 years ago

handy location. clean. well equipped.

minor things - loo brush broken. waste bin too small.

Diane

3 years ago

Location was spot on - Whitby is hillly so our older guest struggled a little - near to everything however.

Parking wasn’t easy

Zoe

3 years ago

Location ok,we are okay with the bird sing overnight but not the dog bark🥲 can’t sleep well ….
Besides of noise ,everything is ok

Diane

3 years ago

Property was clean and tidy, with everything you needed. Great location.

The area at the main door into the building was filthy along with the stairs up to the apartment, really nasty smell, thick with dust, carpets filthy, not a good first impression. Outside thick with bird poo, needs a bucket of hot water and bleach every day in my opinion. Once inside the apartment it was fine.

Jane

3 years ago

self check in. very clean, spacious, very near to all attractions. Handy online guide book.

no parking near to the property, quite noisy due to proximity to a number of bars, pigeons and seagulls on the roof, people coming back to the other apartment on the communal stairs which also triggered a security light which shone through the window.

Jill

3 years ago

Fantastic location
Comfortable apartment

The only problem we had was the blinds in both bedrooms let in so much light that it was hard to sleep.

Dan

3 years ago

A hidden away central location with great amenities. Clean, well furnished, great communication and a pain free lock box for getting in, overall a really easy experience

Sian

3 years ago

Everything. Leaving milk in the fridge was a lovely idea! :-) location was amazing, decor and cleanliness was excellent. The host was very informative. Will definitely stay again soon! :-)

I still had a great sleep but if there was anything I'd improve (being picky) it would be to get a more sturdy bed frame (stayed in the bedroom furthest from the living room).

Lorraine

3 years ago

Clean, modern and good location to town.

Too noisy at night time

Simon

3 years ago

Location was spot on . Very comfortable apartment . Only issue was there was a smell in the bathroom that was constant.

Just the odour in the bathroom possibly drains

Lisa

3 years ago

There was nothing not to like. We stayed for 3 nights and on the second night the heating wouldn’t work. Within 30 minutes an engineer arrived and sorted it. So impressed!

Lisa

3 years ago

Beds are very comfortable
Location is great
Modern
Great kitchen facilities
Shower was excellent pressure

The alley way to apartment and the door and its handle was covered in seagull poo. The stair carpet in the entrance was covered in dirt and bird feathers from the alleyway.
The window in our back bedroom didn't stop the breeze blowing through. We were not sure if its double glazed because of the noise from near-by pubs and seagulls

Deborah

3 years ago

Location was excellent, free parking and very central with everything in Walking distance. Apartment was clean and really well stocked. Washing up liquid, tea towels, cloths etc which is really important for a short stay where you don’t want to have to buy loads of things. They even put a pint of milk in the fridge and ther was tea/coffee/sugar.

Beds were quite squeaky! Central location means you can hear people coming home from the pub in the evening but that’s a small thing and not an issue if you’re out enjoying the evening as well.

Murdoch

3 years ago

Lovely and clean, modern. Fabulous location 👌

Anonymous

3 years ago

location superb, it was spotlessly clean, very warm and welcoming and also quiet.

it’s a minor gripe but TV could do with being on a swivel arm so you can watch easily from the living area.

Mariana

3 years ago

Good location, good size and quite new

The property wasn't clean when we arrived. So I had to spend the first evening cleaning (cleaner didn't come to rectify until the following day which was too late as I already lost time cleaning myself). The carpets have seen better days and are due a proper cleaning.
Even though they charge a cleaning fee of £60 per stay, you are required to 'Please wipe down all hard surfaces with the antibacterial products
provided'. As a result, the cleaning standard depends on how thorough has been the previous guest when they checked out.
I wouldn't recommend for a short stay as you will have to clean on the first day...
In addition, the add was misleading because even though you are provided with scratch card for parking. These are in the W zone which isn't that close and parking is very limited. Loading the car with two kids was a challenge.
If you are planning to eat there, please be aware there are only 3 forks

Barbara

3 years ago

Location excellent for walking around, exploring Whitby. selection of restaurants within 5-10 mins walk.
WEll equipped kitchen. Ideal for two people.
Prompt help with boiler - see below.

Heating - Flat at 10degreesC when we arrived at 3.30. No instructions for controlling the boiler (whole booklet about installing and maintenance) Flat only reached 16 degrees by end of first evening. O.K. after that.

WIFI- Went off sometime on Saturday while we were out. Reported it first thing Sunday morning. Told we SHARED it with Apart 2. Still not solved by 3.00p.m. Sun p.m. Reported lack of wifi again and it came on later. Then tried to watch Netflix around 9.00.p.m. that evening to be told by Netflix Wifi overloaded (obviously by second apartment) so no use unless we paid. VERY DISAPPOINTING.

Street Parking - Not told we would be parking some way from the apartment - ten minutes walk. Spent some time trying to find a space. Also because we were staying 3 nights and our 'voucher' only lasted for 2 we had to ring up again and ask for a second voucher for the third night. In February it was easy to park just for an hour close to the flat to unload. During summer season I think it would have been difficult . Parking arrangements were understandable because of the nature of Whitby's situation but I do think future clients need to be warned.

Melanie

3 years ago

No heating! Temp set at 15 degrees. To low for January cold on an evening

Angie

3 years ago

Everything else

Parking bit of nightmare

Chris

3 years ago

Great location, comfortable and very clean, credit to the housekeeping.

Finding somewhere to park, but understand its difficult as it's nice in Whitby with tourists. Price as gone up nearly £200 for next year!! Cannot understand why?

Edith

3 years ago

Great location, clean and comfortable accommodation with everything we needed

Sharona

3 years ago

Great location. Clean apartment with everything you need.

Would stay again

Alice Victoria

3 years ago

Perfect location and stunning apartment! Would highly recommend and will be coming back soon!

James

4 years ago

Great facilities and perfect location.

Shane

4 years ago

Very good accommodation

Rosie

4 years ago

Great place in a good location

Shaz

4 years ago

The apartment is beautiful and really well appointed, everything you need. Very clean and the beds we’re comfortable, however the apartment was very noisey. The foot traffic and night life was very loud from the bedrooms, the apartment above is also quite loud. 1st night lots of noisy drunk girls and second night a couple doing the nasty til the wee hours. Nothing the host can obviously do about the noise but perhaps we might not of booked if we had known. All in all the apartment is gorgeous and the location is top, of your looking for a restful sleep then maybe not the place.

Stephen

4 years ago

Very stylish apartment, all new fittings, ultra clean. Great location in the centre of Whitby. 100% recommended.

Laura-Jayne

4 years ago

Excellent location, very clean.

Jean

4 years ago

The flat is very central but quiet and it was comfortable.

Liz

4 years ago

Stunning apartment, perfect location... couldn’t have asked for more! Will
Definitely be back :)

Rosari

5 years ago

Wow! Just returned from a wonderful 3 night stay in this place. The apartment is beautiful, spotless, and stylish. We instantly felt relaxed and at home. It has a really well equipped kitchen with everything we needed, the dishwasher was a bonus, and the Nespresso machine a treat. The bathroom was spotless and has a really powerful shower. And the bedrooms; stylish and so so comfortable we didn’t want to get out of bed. Checkout was really easy, we followed a few requests for Covid safety, and the parking vouchers were easy to use and we had a space really close to the flat. We really enjoyed staying here and I would highly recommend.