Colin

6 days ago

Key code was sent before arrival.

Colin

6 days ago

Key code was sent before arrival.

Niamh

3 weeks ago

The house was in a great location close to town centre and easily accessible, the parking was a bit tight and we did query allocated parking spots as it advises there are 2 spots but also 2 spots for house next door … definitely not enough space for 4 cars in driveway.
We found communication to be very generic and found that our questions/queries were not addressed satisfactorily, however check-in instructions were spot on.
House was not massively clean on arrival with dusty floors and pet hairs on furniture. This was disappointing as we arrived with kids so needed to do a clean, thankfully we had family close by to lend us a vacuum and cleaning supplies.
We thoroughly enjoyed our time in Barny as we were visiting family so the house served as a base for that.

James

1 month ago

The facilities were modern and the decor was ok

The WiFi was too weak to load a web page on my phone or stream TV. The Tv doesn’t have an aerial so we couldn’t use the tv at all (the WiFi extension is shared with another property).
One bedroom’s blind was broken off, detached and left on the floor.
The skylight blinds were out of reach and open; light came in at 5.30am to wake us up.
The bedroom doors didn’t close properly from the inside.
The mattresses were too soft.
The toilet roll holder was loose, hanging off the wall.
The floor in the bathroom was uneven and chipped.
Calls, texts and emails to get help things rectified were painful… the host couldn’t answer a straight question, preferring to tell me complaints will be dealt with in 7-10 days.
Bedrooms are tiny with no room for a wardrobe.
Tv aerial socket in the wall had no connection to the TV. A flimsy indoor aerial in the window didn’t work at all.

James

1 month ago

The facilities were modern and the decor was ok

The WiFi was too weak to load a web page on my phone or stream TV. The Tv doesn’t have an aerial so we couldn’t use the tv at all (the WiFi extension is shared with another property).
One bedroom’s blind was broken off, detached and left on the floor.
The skylight blinds were out of reach and open; light came in at 5.30am to wake us up.
The bedroom doors didn’t close properly from the inside.
The mattresses were too soft.
The toilet roll holder was loose, hanging off the wall.
The floor in the bathroom was uneven and chipped.
Calls, texts and emails to get help things rectified were painful… the host couldn’t answer a straight question, preferring to tell me complaints will be dealt with in 7-10 days.
Bedrooms are tiny with no room for a wardrobe.
Tv aerial socket in the wall had no connection to the TV. A flimsy indoor aerial in the window didn’t work at all.

Berniece

1 month ago

It was new and refreshing , clean and covient.

We had no hot water for most of the week . I had brought my elderly parents and a downstairs toilet would have been good .

Berniece

1 month ago

It was new and refreshing , clean and covient.

We had no hot water for most of the week . I had brought my elderly parents and a downstairs toilet would have been good .

Hodgkiss

2 months ago

On arrival it was cold so the fact heating was on was a great welcome

Absolutely nothing to dislike but my husband is fussy and there was no iron in the property so we bought one and left it for others to use maybe an ironing board ??

Denise

3 months ago

Lovely holiday let we really enjoyed our stay, the only issue we had was parking it wasn’t easy but we managed with a bit of manoeuvring.

Rowena

3 months ago

The location is perfect for us, a quiet mews, and comfortable stay.

The boiler was broken on arrival and the used bed linen had been left in a bag on the stairs. The boiler was fixed within 24 hours, but we spent one very cold night with no heating or hot water. Although the problem was efficiently, we had to negotitiate compensation, which really should have been automatic.

Rowena

3 months ago

The location is perfect for us, a quiet mews, and comfortable stay.

The boiler was broken on arrival and the used bed linen had been left in a bag on the stairs. The boiler was fixed within 24 hours, but we spent one very cold night with no heating or hot water. Although the problem was efficiently, we had to negotitiate compensation, which really should have been automatic.

Sarah

3 months ago

Great place in a great location.

Ruth

4 months ago

Located at the end of a quiet alley yet also close to town. It's a narrow alley but we got my car parked outside the property too. Fantastic that we were able to stay with our pup.

Nigel

5 months ago

A good sized property in a quiet location ideally placed for access in Barnard castle.
It was well equipped in the kitchen with everything that we required and had plenty of furniture in the lounge area. The bedrooms were a good size with both being ensuite.
Being very cold overnight the heating system was easy to control to keep a comfortable temperature.

The shower in the ensuite was a bit temperamental with the water temperature being on the cold side even when the control was turned to maximum hot.
The television was a good size but had no live TV channels to watch news or current programmes.

Nigel

5 months ago

A good sized property in a quiet location ideally placed for access in Barnard castle.
It was well equipped in the kitchen with everything that we required and had plenty of furniture in the lounge area. The bedrooms were a good size with both being ensuite.
Being very cold overnight the heating system was easy to control to keep a comfortable temperature.

The shower in the ensuite was a bit temperamental with the water temperature being on the cold side even when the control was turned to maximum hot.
The television was a good size but had no live TV channels to watch news or current programmes.

Susan

5 months ago

We booked last minute and the communication was great.
We found the property after a little confusion but managed. The parking is a struggle ( a car was already parked and only enough space for one car) so recommend parking on the street as the drive very narrow and can’t turn around. There was no charge. We parked near pharmacy / cafe.
Barnard castle was a lovely place to walk and plenty of shops and bars. Although if you want good food the higher quality bars and restaurants they don’t allow dogs, but the pubs do. Some served food too but just pub grub.
Dales place has everything you need to cook. With Morrisons just minutes walk away it’s perfect.
The apartment was warm and cosy even on one of the coldest weekends. We had a lot of snow which looked picturesque. Great stay.

Nicola

6 months ago

Servizi igienici puliti
Posizione comoda
Letto comodo

Divani sporchi con briciole di cibo
Microonde e tostapane sporchi
Dimensione della camera piccola. Mancanza di armadi

Claire

6 months ago

The layout was really nice and suited our needs.

The heating was crazy hot on arrival and would not turn down.

Claire

6 months ago

The layout was really nice and suited our needs.

The heating was crazy hot on arrival and would not turn down.

Sarah

6 months ago

Chose this property because it had off street parking. However it wasn't mentioned that it was a very narrow alley, made narrower because of scaffolding either side.
Very convenient location. Nicely decorated but the sofa was not very comfy.

Sarah

6 months ago

Chose this property because it had off street parking. However it wasn't mentioned that it was a very narrow alley, made narrower because of scaffolding either side.
Very convenient location. Nicely decorated but the sofa was not very comfy.

Christopher

7 months ago

it was clean and spacious

lack of lighting walking up alley to property

William George

7 months ago

Great central location with easy stroll to shops, pubs, restaurants and the castle and river

Steven

7 months ago

Location. Being a few metres from the town.
It has been decorated in a modern, trendy way, though there are areas where form comes before function. O first glance looks great but needs some tidying up, lots of scuffs and knocks, we found some just wiped off, others like the fat splashes around the hob have soaked into the paint.( Wrong paint used)

The outside parking alleyway had a lot of weeds. On arrival we we found grubby crockery and glasses that needed washing before use. Having paid a cleaning fee this was annoying. Generally grubby. There was no broom or dust pan and brush and the vacuum cleaner was hopeless even after we cleaned the filter. We take a pet with us and like to keep our accommodation clean and tidy and like to leave it so. No cleaning materials were provided.
Water pressure was low.
Storage was minimal.

Alex

8 months ago

Really well equipped property.
Everything you need.
Fresh and modern.
Ideal location.
Really comfortable beds and sofas.
Great host, very responsive.

The property needs a really deep clean and a bit of TLC.
Blinds on the velux windows in the bedrooms don’t close.
Dishwasher wasn’t working.
Blind was broken in one of the bedrooms. Reported to the host who said they would get it sorted asap.
One of the en suite bathrooms has had a leak at some point and the flooring is all blown and spongy.

Carmen

9 months ago

Casa que se ajusta a las fotos, una buena opción para visitar la zona. La casa no es demasiado grande por lo que para máximo dos parejas. Pero limpia y acogedora.
Tuve un problema de no saber cómo cerrar la puerta con llave y tuve que llamar varias veces para que me dieran solución (que era un truco muy fácil que quizás haya que explicar )
Hay dos cosas que me gustaron menos: 1) no hay flexibilidad para entrar un poco antes de las 16:00 ni siquiera para dejar las maletas.
2) te obligan a pagar un seguro o dejar en depósito una cantidad alta, me parece correcto pero es bueno que se indicara en la descripción de la casa para que lo tengas en cuenta en tu decisión

Carl

9 months ago

Could of done with a downstairs toilet

Stephen

10 months ago

Central location in village. Recently decorated in bright clean apartment.

Host and Stay appear to be letting agents used by the owners to rent out the apartment. After completing the booking on booking.com they inform you that there is an additional charge of £25 or a deposit of £250 (plus a £15 admin charge) for security. As we were only staying for 2 days this was an increase of approx 10% (this was not mentioned anywhere on Booking.com). When questioned on this Host and Stay gave some very well put together replies but maintained that if the deposit wasnt paid we wouldnt get the keys. As we were due to travel within a couple of days we had no choice but to pay up. This left a very bad taste in my mouth.
The apartment is in what I would term as an alley. Nice and clean and not a problem except for the parking. Very limited in the "alley" but once we had unloaded luggage, parking on the main road just outside was not a problem. We parked there easily for the full weekend.

Diane

10 months ago

a lovely property in the centre of Barnard Castle in walking distace of all amenities. Very well equiped house, very comfortable and quiet location

Roger

10 months ago

A well planned, equipped, comfortable property.👍

Very little, it worked well for the 2 of us.👍

Renan

10 months ago

great location and excellent/spotless place

Hilary

11 months ago

No hot water oven did not work and blind in bedroom was broken electrics kept tripping very disappointing as the house was otherwise very nice

Ashlyn

11 months ago

It was spacious. Tv had Netflix and firestick. Everything needed in the kitchen. Dishwasher. Wi-Fi. Good cafe at the front of the lane. Good location.

Bedroom on the lefts bathroom hadn’t been cleaned, toilet definitely hadn’t been cleaned and used shower gel had been left in the shower. Blind in that room was broken and didn’t open.
Both showers don’t heat up. Have to use the little shower head and wait about 10 min for it to be warm. Bedroom on the right had a black beanie and gloves under the bed and dust balls, clearly hadn’t been cleaned in a long time. Window in that room doesn’t open either. No toilets downstairs which is abit of a pain as that is not described in the description of the property.

Sally

1 year ago

Didn’t get any breakfast wondered where it was

I didn’t like that we were forced to pay £25 for damages which was non refundable. I thought we’d paid enough. Also photo was taken at an angle which made it look
Like a country lane. Walls could have done with a coat of paint. Bathroom floor had had water damage. It felt odd would have liked a mat over it.

Stuart

1 year ago

A very lovely and comfortable place to stay. Clean and modern and nice and private. Unfortunately we were in the area for a funeral so never got to explore the area, however it is just a minutes walk to the main high street with shops, cafe's and pubs. Very convenient. Having been to Barnard Castle many times I know this place would be ideal to use as a base to explore the local area which there is plenty to do and see.

Lisa

1 year ago

Ideal location , small sitting room but nice decor and modern everything was great. Hot water wasnt the best was just warm which i informed owner quiet and peaceful so would definitely book again .

Cant say i didnt like it .

Alexm22

1 year ago

Location great
Decor nice
The 2 on suites
Dishwasher
Dog friendly

Shower didn't get very hot
Fire alarm went off when using the toaster
Tv had bbc and thats it

Stephanie

1 year ago

Realy lovely home realy nicely furnished

Definitely need iron nd ironing board,only recommendation

Newton43

1 year ago

Great location, comfortable and quiet. Very comfy beds, lovely bathrooms and all the home from home items you needed. Great service from Host & Stay. Very easy to book and pay for.

Not a lot to dislike apart from the kitchen could have been a little cleaner. If there had been a bottle of spray cleaner, it would have been handy.

Annette

1 year ago

Location was central to Barnard castle.

The property could do with a downstairs Loo.
The heating wasn't working when we first arrived.

Shelley

1 year ago

Location. Very stylish. Facilities were good. Warm and comfortable

Received no code for safe key on arrival. Was raining and had to call for the number. Needs a deep clean as under tables were unswept and grubby. Electric tripped on the saturday night for no reason. Found fuse box and put it on. But no hot water in the morning at all. Was checking out but wanted a shower before

Humphreys

1 year ago

Spacious, well equipped kitchen

Some dusty corners and cobwebs around.. hasn't been cleaned thoroughly. Size of bed is a bit small.
Boiler didn't work on our last day causing us to unable to shower until we had to speak to someone from H&S. Having to pay for UNREFUNDABLE damage waiver was a big minus for the property. Maybe if they had less unnecessary ornaments around the house then they wouldn't have to ask for damage waiver fee.

Chris

1 year ago

Lovely home, clean tidy and very comfortable decor was very nice. Everything needed was available

Parking isnt great. But that didn't spoil our stay

Laura

1 year ago

The house is clean and comfortable. it's perfect for a few days. the lack of storage in the kitchen however (every cupboard is taken up with crockery/pans etc) means that it really isn't suitable for more than a brief getaway as there is absolutely nowhere(apart from the decent sized fridge) to put food out of sight.
Unfortunately, due to a boiler problem which I am sure has now been resolved, we did not have hot water throughout our stay and this was reported to the host. There was good communication however and they did try to resolve this problem asap. Sadly it wasn't resolved before we had to check out but it does look as though we are getting a refund so I think the way it was dealt with was very effective and I am satisfied with that.

Julie

1 year ago

Property was is a good location to the town

The property could do with a little bit of maintenance and some more light in the road leading up to it

Rebecca

1 year ago

Great host and accommodation was spotless and very modern. Our team loved it and will look to book again in the future if we have work nearby!

Lucy

1 year ago

Great place to stay

Georgia

1 year ago

Clean with everything it states to have. Free Wi-Fi is always a plus. Rooms were nice with good furniture but they were a lot smaller than it looks on the page.

Property wasn’t easy to find, but once you did it was great. The ‘parking’ is definitely not easy to locate and is very tight, small cars only.
Whilst the property was clean, there were plenty of unfinished or broken parts. The flooring in the bathroom by the shower was coming away and the lock to the bathroom simply fell out of the door.

Natalie

1 year ago

The location of the property was perfect, with the property located down a quiet side street but under 5 minutes from the main high street to access all amenities and see the sights. The lockbox was simple and easy to use and the property had been set up ready for our arrival. The home was lovely with comfort and ease of guests really well thought through and the online guide included everything we needed to have a great stay including local spots to see, or dine at. In all, we had a really brilliant and comfortable stay. Thank you.

There is limited storage at the property, which wouldn't be a problem for guests staying for long weekends or short breaks, and rails and hangers are included still.

Juan

1 year ago

The apartment is very nice and looks quite charming

2 bed + 2 bath, decent size and decorations. Looked fairly clean and new

Management company is a disaster
They kept me waiting for more than 40 mins to get the check in instructions. On a Friday evening which should be pieak time for them.

They also charge you a mandatory fee regardless whether you want or not insurance from them. If you dont get insurance they charge you a deposit habdling fee anyway. The deposit is 250gbp which i thonk doesnr show anywhere

The heater on the house was on a timer so switched off every 2-3h. Outside was 0 degrees and the house at 1 point below 15 degrees.. I called the management company arpund 5 times during the weekend and they totally ignored me. They did actually nothing and we had a bad experience there

Matthew

1 year ago

Lovely little house, very cosy, in a nice secluded alley just off the towns main street. Clean and comfortable.

Richard

1 year ago

Beautiful fresh looking great location

No remote control for television

Marcin

1 year ago

Nice property. Kitchen equipped well.
Quite. Good wifi

Hidden charges came up after payment thru booking. Com.
Spider webs everywhere....

Saavedra

1 year ago

Imposible de contactar al anfitrión. Tuve que llamar muchas veces. Nunca me enviaron la información para poder ingresar a la casa. Tuve que esperar horas afuera intentando que contestaran el teléfono, hasta que lo logré.
Muy mala iluminación, debido a que las cortinas roller estaban malas y no funcionaban (ninguna). Tuve que subir arriba de sillas altas cada día para subirlas a mano y así lograr tener algo de luz.
Se dijo que tenía estacionamiento, y éste estaba ocupado todo el tiempo. Tuve que buscar afuera.
Muy mala experiencia. No lo recomiendo.

Janet

1 year ago

We enjoyed our stay at this property. It is in an ideal position near the centre of the town but tucked away so it is very quiet. It was warm, clean and tidy. Having two ensuite bedrooms was ideal for our party - 2 couples. There is room for 2 cars (with a bit of toing and froing!).

Teresa

1 year ago

The location was wonderful loved everything about it close to all we needed x

Randolph

1 year ago

Nice house

Nothing

Briony

1 year ago

The light bulb in the kitchen was flashing constantly so you could put the light on. DVD player not connected and didnt reach the plug socket without unplugging everything and moving them around. No batteries in the DVD remote control so had to swap the TV remote batteries back and forwards to use DVD and TV. Received 4 emails gently reminding us to leave by 10am. 4 emails is NOT a gentle reminder but constant badgering. having to pay and extra £25 or pay £250 which you get back within 28days is and unpleasant addition not exactly highlighted when you book.Loved the accommodation just not impressed with host and stay as they're not maintaining their accommodation and badgering customers.

John

1 year ago

Clean & tidy, in a side passage off a busy through road but convenient for access to shops & restaurants. Able to park car outside.

Entrance passage dirty, overgrown and littered.
Rooms dark with poor natural lighting. Some lights needed replacing & one flickered constantly.

Nathalie

1 year ago

Lovely decor
Nice bedrooms
Lovely bathrooms
Feels like a hotel

Not enough pots and pans
No wardrobe or cupboards
High windows in the bedrooms which let the light in first thing in the morning

Susannah

1 year ago

The property was beautiful, just as shown on the website and is in a great location.

Check in information wasn't sent so needed to be chased up.

Ben

1 year ago

Great house with 2 double bedrooms with en suit in both.
Perfect location and parking.
Very clean and has everything you need.

David

1 year ago

Very comfortable and had all you need for a few days away.

Nothing to dislike, perhaps consider putting a washing machine in the garage but other than that all good.

Janet

1 year ago

Location

Not as clean as it could have been
Light bulbs flashing and needed replacing but no spares

Beverley

1 year ago

Lovely apartment, ideally located and every amenity catered for. Parking in the alley was a bit tight but we managed to park in the street without any problems. Nice little deli at the end of the road for breakfast too. Would stay again.

Marion

1 year ago

Clean, comfy beds,good location.

Couldn't work tv.
Very annoying to be asked for a further insurance payment after we had booked and paid.for the accommodation.

Rowena

1 year ago

The location was great, very peaceful and centrally located.
The house was comfortable and clean, with ample sofa rooms.

The bedrooms have skylights with no blinds, which make summer sleeping difficult. They really should install black out blinds, as the main windows give ample light. Also, the upper windows had spider's webs - they should be cleaned away. The kitchen had no cupboard space for food, and not having a washing machine could be an issue for families staying more than a few nights.

Ruchi

1 year ago

The property was fairly well located and close to the High Street and Morrison’s

initially there was a lot of confusion about the damage waiver being paid or not. I had paid it and I had even submitted the payment receipt to host in stay but when I called them one hour before my arrival, they said I don’t have access to the property because I haven’t paid the damage waiver. Complete miscommunication and breaking down of communication at their end. This caused me a lot of stress.

The second problem with the property was that if you have a big car like I do you cannot take the car in to where the main door is which means you have to carry luggage and other things like Morrisons shopping all the way in which is quite a distance and not conducive specially if you have elderly parents with you, which I did.
Third issue I thought was very important and relevant, that there is no toilet on the main level . Both our ensuite, so if you are chilling in the living room and you have, especially older guests like I did they have to go up to the ensuite in order to use facilities. This is not mentioned in the description and if it was I would have never chosen this property.

There was a spotlight flickering in the kitchen on top of the fridge area and it was not a very pleasant feeling.
They have a window in the roof and dad does not have any kind of blind so when you are sleeping and it’s sunrise at 4:30 am I was advised that you take a sleeping mask or you will be wide-awake. also a basic thing like a fairy liquid and a sponge was not available for us to wash dishes. There were literally two drops of fairy liquid.

Sally

2 years ago

Accommodation was really good. Location great.

Very disappointed having to pay insurance for cleaning/breakages after we had already paid in full (non refundable) for accommodation. We were advised we would not get key til it was paid!!! This was like the hidden extras on a flight. Price u pay should be final.price. just put it in the list price, not as an extra. I've never paid this before and I've used booking.com for years.

Shirley

2 years ago

Parking access, sometimes block by others. Metal chairs at dining table, cold and very uncomfortable. Heating only came on at 2am, cold during the day and evening. Tv unable to get channels. All films netflix etc. Could see no news or weather updates.

Robbie

2 years ago

really nice place to stay. nice and tucked away but in the middle of the town. spotless and really well kept home felt like it was home from home

Caroline

2 years ago

the location is great . the property is modern clean and well facilitated.
all groups catered for .

The Tv is a bit of a pain . but manageable.

Joanne

2 years ago

Good location, spacious & suitable for what we wanted

We had no heating or hot water throughout the break so this impacted upon what we were able to do

Kathryn

2 years ago

Gorgeous house, excellent facilities

Water temp and pressure in shower

Anonymous

2 years ago

lovely & modern. central location. great facilities

shower pressure wasn’t great and water temperature wasn’t hot

Judith

2 years ago

Excellent accommodation we will be back

Jackie

2 years ago

Great location, nice and roomy, everything you need for a stay, plenty of clean towels, even had tea and coffee on arrival,
Beds nice and comfy,
Kitchen well equiped .
Very private just at the back of main street.

Seating, in sitting room not the best seating arrangement, also could do with a pair of oven gloves,
Parking is off road but very tight, just make sure you pick the correct bay, as shop owners on main street are not impressed if you park, not in the allocated space..
Tv did take a while to suss out, (could be cause we are older)

Denise

2 years ago

Need better and more detailed instructions on how to find the place. SatNav took us somewhere different. We parked in Morrisons carpark and walked to find it. There was ample parking for 2 cars. Struggled a bit to turn on heating on arrival as was looking for a wall thermostat, but it was a remote one on kitchen windowsill, but managed eventually - precise instructions needed.
Lovely place. Had everything we needed. Comfy beds and pillows. Well equipped kitchen and cosy lounge. Metal chairs at dining table pretty uncomfortable, would benefit from cushions. Interior design was faultless. Would definitely return.

Damian

2 years ago

Excellent location with separate rooms, this property is great for family travel of for parties that would like some privacy.

The only downside is that the water for the showers is cold after one person showers.

Richard

2 years ago

The location as excellent - we walked into the town for some lunch. The snow made travelling difficult and our car was stuck at the property in the snow on friday.

The shower in our room was luke warm. we tried many different settings but couldn't get a hot shower. There was veery little space in the rooms. We have wedding clothes and other clothes with little space.

Anneka

2 years ago

Great stay thanks

Ian

2 years ago

The house was great, just as described, clean and tidy.

The only slight disappointment was the lack of the personal touch we’ve had previously with Airbnb properties. This is the first one, whether in the UK or abroad that didn’t provide any kind of welcome pack for arrival (eg milk in the fridge, small loaf of bread, etc).

Not to sound picky, but half a roll of toilet paper in each bathroom was a bit stingy as well😂.

Possibly a sign of this one been run by a managing agent rather than the host / owner? Which may also explain the number of reminders we received to make sure we vacated the property by 10am! I assume they’re automated, but god they were annoying - 4 reminders to tell us to get out!

Never had to buy a £25 insurance policy to cover for any breakages previously either.

Overall a great house, in a great location, but let down by the lack of personal touches. Perhaps you lose something of the Airbnb ethos when you start using agents.

Adrian

2 years ago

fantastic location and very warm.

living area is poorly furnished for actual use. looks good but not at all comfortable. showers in both bedrooms are freezing, too far away from the boiler with not enough bar pressure to feed to rainfall shower heads. top tip - use the smaller shower head, at least that lets the hot water through.

Nell

2 years ago

Overall an OK stay.

Smaller than the photos lead you to believe. Only toilets are the en-suites (this is listed in the description)

Both bedrooms have skylights high up in the ceiling so there is no way of making the bedrooms very dark at night.

There is only one parking space and it is very tight to get in and out of and this involves communicating with the guests in the airbNb next door to move cars etc. Thankfully those guests were very helpful. It was easier to park out on the public street but the house is a couple of hundred yards up a narrow alleyway which means lots of trips to and from the car.
I received a phone call from Host&Stay a few days before my trip saying I had to verify my identity and provide card details in case of any damage or buy cover for damage. I opted to buy cover which cost £25 and is not refunded. None of which I’ve ever had to do with airbNb before.
Overall an ok stay, but being a chain property rather than a personal host lets it down.

Neil

2 years ago

Very nice accommodation and great location

Dodd

2 years ago

Modern, clean and great location.

Intermittent WiFi issues.

Mark

2 years ago

The property is, bright, clean and modern with all the amenities you will need. Beds very comfortable and en suite very good.
Within easy reach if numerous bars restaurants and lovely walk to the castle river area.
Definitely recommend this place, its a bargain.

Barry G.

2 years ago

Holiday accommodation was clean, modern and well equipped, parking as detailed was a little tight even for one car but manageable. Location is right in the heart of Barnard Castle so everything is in easy reach.
Sadly the owners are let down by the property management company (not Vrbo) who after confirming the booking ask you to complete a ID verification check with thier partner superhog, who force you to either take out thier deposit waiver insurance or pay a deposit which they then take a fee for doing - I'm still awaiting the return of this deposit, apparently it takes 14 days (Really). Also the agent were not so subtle in reminding you of your departure time and additional charges that would be charged if you should be late leaving (I understand this but there are better and more friendly ways of communicating this)
Nice break away, nice property, nice location let down slightly by the property management and thier ID partner scam

Janet

2 years ago

fabulous situation, beautifully decorated

seating area in sitting room not comfortable, I had the two seater and my husband sat on a chair, we left a day early as my husband’s back and neck were aching

Steve

2 years ago

Property had all that was needed for a self catering break. Good location for evening entertainment and shops. Central location for exploring.

Lack of clarity on where to park.

Lynn

2 years ago

great location and facilities

the TV had been moved and a portable ariel put on there, which we were unable to get any TV channels from.
the upstairs passage window must have been left open prior to arriving as the windowsill was full of water, the window had been shut prior to arrival but the water not cleaned up.
the right-hand bedroom ensuite has previously had a leak as you could see that the flooring had been taken up previously, but the room still smelt damp, and this is starting to show downstairs in the living room ceiling. did not affect us but needs looked at.

John W.

2 years ago

Terrible

Sambabee

2 years ago

I felt a bit vulnerable sitting in the living room at night alone as there were no blinds curtains across the front door area so anyone could see straight in- a door curtain would be more secure and ensure privacy Also parking was challenging with unfriendly neighbour pointing out “her parking space”!!!

Howard

2 years ago

The town centre location was ideal for visiting the Bowes Museum and Barnard Castle, both just a few minutes walk away. The apartment is modern, well equipped and comfortable. In addition, both double bedrooms are en-suite. Four person occupancy would make the accommodation better value for money.

Not being able to meet the hosts. Too much administration - so many emails, messages etc. Having to verify our identity (I can understand why this is aked for, but it was a trial) by sending our passport details and a selfie photo. Having to video the property on arrival.

Stephen M.

2 years ago

This premises had everything we needed great location and spotlessly clean

Vaishali

2 years ago

well done up and very comfortable.

parking was a bit of a struggle / access was very narrow

Sarah

2 years ago

Very clean and well presented accommodation, great location for staying in Barnard Castle. Finding the property was a little tricky but my best advice is to drive up the covered ally between Galgate News and Castle Classics.
The parking is a huge bonus, we had a great week (take tea towels) everything else is provided.

Alistair

2 years ago

Perfect location and a lovely place to relax and explore from. Would highly recommended anyone else to book a stay here, we wouldn’t hesitate to book again.

Helen

2 years ago

Great location and A comfy house but had challenges when it came to needing assistance due to no hot water. Had to really push to get someone out

James

2 years ago

Great little place, close to town with parking (tight squeeze for a transit van, but managed it) clean and great value. Will defiantly stay again.

Katie

2 years ago

Nice decor, well-equipped kitchen, comfortable beds and great location close to the centre of Barnard Castle

The Bedrooms were tiny, and there were large velux roof windows in the bedrooms with no curtain (and located on ceiling which is approx 12ft high) so no way of blocking out light at night to allow a decent night's sleep in early July when it's only dark for about 5 hours per night. Large amount of black mould in one of the bathrooms, toilet had obviously been leaking for some time so floorboards were squelchy and the smell of mould permeated the entire upstairs of the building. Lots of loose fittings (kitchen tap, toilet roll holders and coat rack in living area, which fell completely off the wall after I gently removed my v light rain mac from it!).Overall, while the decor was trendy and modern and the place looks v plush on first inspection, there was general attention to detail lacking and the Host and Stay staff offered no help when I brought some of our concerns to them on the first day of our 5 night stay, so I just couldn't recommend either this property or Host & Stay as a company

Sophie

2 years ago

Great modern property right in the center of the lovely Barnard Castle town.
Management team is very helpful.
Clean house, fully equipped, quiet and great environment!

Laura

2 years ago

Despite the guide in the property stating that TV Freeview was available in 2 easy steps - after several hours trying and a phone call to Host and Stay - TV was not available only NETFLIX - I presume so that the owner did not pay a license fee. Very poor and a huge waste of time, the info was completely incorrect.
The kitchen sink drained directly onto the driveway as the outside drain we think is blocked - so smelly water all over the drive every time the sink was used. The overflow on the kitchen sick is not even connected.
The outside windows are filthy and the outside space has litter all over the place
Cobwebs in the hall with dead spiders in several areas
Dust and fluff on the bedroom floors
Outside of kitchen cabinets were smeared and sticky - clearly not cleaned
Dust and fluff behind the TV
A neighboring business owner blocked our cars in the drive several times and was difficult about allowing us to move cars out of the drive
En suite sink was loose
Shower upstairs would not drain easily
Kitchen tap very loose and wobbling

Dodd

2 years ago

Really comfortable, modern and clean. Great access to the town.

A few minor maintenance issues… tap in kitchen not secure and some repair needed following an earlier flood in one of the shower rooms. Outside needs sweeping to remove old cigarette ends.

Clare

3 years ago

handy location

very grey but that’s not a huge criticism

Eileen

3 years ago

A lovely comfortable place to stay. Very clean and quiet. Regarding Air B and B there wasn’t anything for breakfast- no milk for a cup of tea. So more Air B

Neil

3 years ago

Excellent cottage just off the high street and walking distance to pubs, shops and restaurants

Border

3 years ago

Good location on edge of town centre, so quiet at night, especially in its cul-de-sac location. Kitchen looked well-equipped, but was wasted on me, as I was using it as a place to sleep in order to attend functions in the town and visit friends, so ate out for all meals. TV is Firestick equipped, so able to log onto my own account and watch my Netflix/Amazon Video, as well as use apps like iPlayer, All4, ITV Hub, etc. Both bedrooms are ensuite shower-rooms with sink & toilet and water pressure was good in shower. The hot water temperature was also good. Bed was comfortable, bedside lockers have storage cupboards in them and there are electric sockets both sides.

Somewhat lacking in storage space in bedrooms - e.g. no wardrobe, but a chrome coat stand for hanging things on hangers and what I presume was a trouser stand for hanging two pairs of folded trousers (never seen something like it before).
Dressing table is only a free-standing "bench" three feet wide by six inches deep, due to space constraints, and has no drawers, so doesn't accommodate much clutter.
Hand basin in ensuite is about the size of a wok and, typical of a bowl shape, it takes little to get water sloshing all over the place. I have a dislike of square toilet seats, but that's me, and the design of the seat attachment to the toilet is, as with many modern designs, prone to torque resulting in the seat twisting and not sitting centrally on the porcelain base. The only place to store stuff in the ensuite is around the hand basin (which gets wet) or on the window sill behind the toilet.
Car access up the narrow mews is difficult with anything but the smallest car, and requires reversing out. More difficult again if the next door property is also occupied. Street parking in town can be difficult to find: I was lucky to find a spot immediately outside - my neighbours also parked elsewhere, but I don't know where.
The external environment was, however, a mess - higgledy-piggledy waste/recycling bins, some with lids open and full to the brim, litter (and probably overflow from the bins) strewn all over the mews area outside the property. Not a great welcoming sight.

Ian

3 years ago

A really nice, cosy, comfortable home, centrally located and ideally placed to enable us to easily walk to the shops, restaurants and historic sites of Barnard Castle. Parking was available on site and there was free parking on the nearby streets making it easy to explore the local area beyond the town itself. The information our host provided prior to, and during, our stay was really useful. We thoroughly enjoyed our stay and will look to stay here again whenever we return to the town.

Penelope

3 years ago

A hidden gem. Close to the main street, but tucked away down a driveway, so very quiet. Parking space next to the property. Comfortably and stylishly furnished with a well equipped kitchen. Barnard Castle itself is historic, quaint, characterful, very friendly. We found some beautiful walks by the river, and enjoyed the local shops and market. We were visiting with our dog, who was very comfortable too and was made a fuss of by the locals every time we went out. Cafe round the corner recommended for full English breakfast. We hope to return!

Joe

3 years ago

No toilet paper, washing up liquid, bin liners, salt, pepper etc provided. Very limited range of kitchen utensils. Bins outside overflowing. Random door in the kitchen leading into an external garage which wouldn’t lock. Tap fixture not properly fitted. Very overpriced - would not recommend.

Jacqueline D.

3 years ago

Lovely property. Good location

Tom

3 years ago

Excellent location,very quiet,lovely property but severe maintenance problems..central heating did not work on arrival,then broke down again overnight....garage where boiler was situated was crammed with bags of rubbish including food waste...Outside where I parked had builders rubbish including broken wood and pallets leaning on property....wife wanted to use oven dish to cook in the morning but had dead spider in it....it had been there a while...

Working heating,rubbish cleaned up and generally checking over before guests arrive...company in charge should make sure all is ok on a regular basis...

Stuart

3 years ago

Lovely cozy place in a wonderful location. Center to the town, but tucked away and quiet. Handy for country walks from the door as well.

Brogan

3 years ago

Great communication, a lovely home from home for our colleagues. Easy check in. Would book again and recommend to all contractors for accommodation 😊