James

3 days ago

The facilities were modern and the decor was ok

The WiFi was too weak to load a web page on my phone or stream TV. The Tv doesn’t have an aerial so we couldn’t use the tv at all (the WiFi extension is shared with another property).
One bedroom’s blind was broken off, detached and left on the floor.
The skylight blinds were out of reach and open; light came in at 5.30am to wake us up.
The bedroom doors didn’t close properly from the inside.
The mattresses were too soft.
The toilet roll holder was loose, hanging off the wall.
The floor in the bathroom was uneven and chipped.
Calls, texts and emails to get help things rectified were painful… the host couldn’t answer a straight question, preferring to tell me complaints will be dealt with in 7-10 days.
Bedrooms are tiny with no room for a wardrobe.
Tv aerial socket in the wall had no connection to the TV. A flimsy indoor aerial in the window didn’t work at all.

Berniece

6 days ago

It was new and refreshing , clean and covient.

We had no hot water for most of the week . I had brought my elderly parents and a downstairs toilet would have been good .

Lee-Anne

3 weeks ago

Lovely property in a great location

Hodgkiss

1 month ago

On arrival it was cold so the fact heating was on was a great welcome

Absolutely nothing to dislike but my husband is fussy and there was no iron in the property so we bought one and left it for others to use maybe an ironing board ??

Rowena

2 months ago

The location is perfect for us, a quiet mews, and comfortable stay.

The boiler was broken on arrival and the used bed linen had been left in a bag on the stairs. The boiler was fixed within 24 hours, but we spent one very cold night with no heating or hot water. Although the problem was efficiently, we had to negotitiate compensation, which really should have been automatic.

Rowena

2 months ago

The location is perfect for us, a quiet mews, and comfortable stay.

The boiler was broken on arrival and the used bed linen had been left in a bag on the stairs. The boiler was fixed within 24 hours, but we spent one very cold night with no heating or hot water. Although the problem was efficiently, we had to negotitiate compensation, which really should have been automatic.

Deborah

3 months ago

Cosy central location everything we needed for a very comfortable stay.

Lauren

4 months ago

Nice and homely

Nigel

4 months ago

A good sized property in a quiet location ideally placed for access in Barnard castle.
It was well equipped in the kitchen with everything that we required and had plenty of furniture in the lounge area. The bedrooms were a good size with both being ensuite.
Being very cold overnight the heating system was easy to control to keep a comfortable temperature.

The shower in the ensuite was a bit temperamental with the water temperature being on the cold side even when the control was turned to maximum hot.
The television was a good size but had no live TV channels to watch news or current programmes.

Nigel

4 months ago

A good sized property in a quiet location ideally placed for access in Barnard castle.
It was well equipped in the kitchen with everything that we required and had plenty of furniture in the lounge area. The bedrooms were a good size with both being ensuite.
Being very cold overnight the heating system was easy to control to keep a comfortable temperature.

The shower in the ensuite was a bit temperamental with the water temperature being on the cold side even when the control was turned to maximum hot.
The television was a good size but had no live TV channels to watch news or current programmes.

Nicola

5 months ago

Servizi igienici puliti
Posizione comoda
Letto comodo

Divani sporchi con briciole di cibo
Microonde e tostapane sporchi
Dimensione della camera piccola. Mancanza di armadi

Nicola

5 months ago

Servizi igienici puliti
Posizione comoda
Letto comodo

Divani sporchi con briciole di cibo
Microonde e tostapane sporchi
Dimensione della camera piccola. Mancanza di armadi

Claire

5 months ago

The layout was really nice and suited our needs.

The heating was crazy hot on arrival and would not turn down.

Claire

5 months ago

The layout was really nice and suited our needs.

The heating was crazy hot on arrival and would not turn down.

Sarah

5 months ago

Chose this property because it had off street parking. However it wasn't mentioned that it was a very narrow alley, made narrower because of scaffolding either side.
Very convenient location. Nicely decorated but the sofa was not very comfy.

Christopher

6 months ago

it was clean and spacious

lack of lighting walking up alley to property

Mhari

6 months ago

Really dirty with long hairs all over shower, dust on all surfaces,surge stains on bedsheets, microwave full of curry. Parking terrible. Really cold and water like warm. Would not recommend.

Steven

6 months ago

Location. Being a few metres from the town.
It has been decorated in a modern, trendy way, though there are areas where form comes before function. O first glance looks great but needs some tidying up, lots of scuffs and knocks, we found some just wiped off, others like the fat splashes around the hob have soaked into the paint.( Wrong paint used)

The outside parking alleyway had a lot of weeds. On arrival we we found grubby crockery and glasses that needed washing before use. Having paid a cleaning fee this was annoying. Generally grubby. There was no broom or dust pan and brush and the vacuum cleaner was hopeless even after we cleaned the filter. We take a pet with us and like to keep our accommodation clean and tidy and like to leave it so. No cleaning materials were provided.
Water pressure was low.
Storage was minimal.

Jess

7 months ago

The place was amazing and such a comfortable stay. The only disappointment was that we believed there would be tea/ coffee provided. In addition the showers were so cold despite checking the hot water was on. We did try to contact host and stay for support but didn’t get a call back. Such a shame because the property was beautiful and in a great location

Alex

7 months ago

Really well equipped property.
Everything you need.
Fresh and modern.
Ideal location.
Really comfortable beds and sofas.
Great host, very responsive.

The property needs a really deep clean and a bit of TLC.
Blinds on the velux windows in the bedrooms don’t close.
Dishwasher wasn’t working.
Blind was broken in one of the bedrooms. Reported to the host who said they would get it sorted asap.
One of the en suite bathrooms has had a leak at some point and the flooring is all blown and spongy.

Lesley

8 months ago

The stay in cottage was great lovely cottage, nice and clean, but only problem i had there was no hot water coudnt get a shower no instructions were boiler was,but everything else was perfect

Carl

8 months ago

Could of done with a downstairs toilet

Stephen

9 months ago

Central location in village. Recently decorated in bright clean apartment.

Host and Stay appear to be letting agents used by the owners to rent out the apartment. After completing the booking on booking.com they inform you that there is an additional charge of £25 or a deposit of £250 (plus a £15 admin charge) for security. As we were only staying for 2 days this was an increase of approx 10% (this was not mentioned anywhere on Booking.com). When questioned on this Host and Stay gave some very well put together replies but maintained that if the deposit wasnt paid we wouldnt get the keys. As we were due to travel within a couple of days we had no choice but to pay up. This left a very bad taste in my mouth.
The apartment is in what I would term as an alley. Nice and clean and not a problem except for the parking. Very limited in the "alley" but once we had unloaded luggage, parking on the main road just outside was not a problem. We parked there easily for the full weekend.

Barry

9 months ago

Very nicely presented, spotlessly clean and well appointed. A very pleasant stay and wouldn't hesitate to rebook this property.

Roger

9 months ago

A well planned, equipped, comfortable property.👍

Very little, it worked well for the 2 of us.👍

Lindsay

9 months ago

A few issues which weren’t sorted - probably because it’s run by a company not the individual owner(s). Dishwasher already labelled saying - maintenance have been but it’s broken don’t use. 1 bedroom had a broken blind so little privacy or sleep from sunrise. 1 en-suite floor in need of repair. Windows hard to reach and open.

Clare

9 months ago

It was a lovely place, the only thing is in the one bedroom there was nothing to pull the curtain down.

Robert

9 months ago

Great location, went with parents, couples could use and extra key maybe....relaxing in the center of the village, peaceful and everything you see in the pictures ..m

Thomas

10 months ago

A great stay in a lovely property in Barnard Castle, but it was tainted by misleading fees for a damage waiver or damage deposit which are payable through a third party website, which I've never come across on AirBnB before.
Check in and Check out times could be more flexible too.
Overall, not the personal experience you get with other AirBnB's unfortunately (i.e. they left 4 teabags for 4 people staying for 2 days).

Hilary

10 months ago

No hot water oven did not work and blind in bedroom was broken electrics kept tripping very disappointing as the house was otherwise very nice

Ashlyn

10 months ago

It was spacious. Tv had Netflix and firestick. Everything needed in the kitchen. Dishwasher. Wi-Fi. Good cafe at the front of the lane. Good location.

Bedroom on the lefts bathroom hadn’t been cleaned, toilet definitely hadn’t been cleaned and used shower gel had been left in the shower. Blind in that room was broken and didn’t open.
Both showers don’t heat up. Have to use the little shower head and wait about 10 min for it to be warm. Bedroom on the right had a black beanie and gloves under the bed and dust balls, clearly hadn’t been cleaned in a long time. Window in that room doesn’t open either. No toilets downstairs which is abit of a pain as that is not described in the description of the property.

Steve

11 months ago

Great location and lovely house. Everything we could ask for.

Sally

11 months ago

Didn’t get any breakfast wondered where it was

I didn’t like that we were forced to pay £25 for damages which was non refundable. I thought we’d paid enough. Also photo was taken at an angle which made it look
Like a country lane. Walls could have done with a coat of paint. Bathroom floor had had water damage. It felt odd would have liked a mat over it.

Lisa

11 months ago

Ideal location , small sitting room but nice decor and modern everything was great. Hot water wasnt the best was just warm which i informed owner quiet and peaceful so would definitely book again .

Cant say i didnt like it .

Alexm22

1 year ago

Location great
Decor nice
The 2 on suites
Dishwasher
Dog friendly

Shower didn't get very hot
Fire alarm went off when using the toaster
Tv had bbc and thats it

Stephanie

1 year ago

Realy lovely home realy nicely furnished

Definitely need iron nd ironing board,only recommendation

Newton43

1 year ago

Great location, comfortable and quiet. Very comfy beds, lovely bathrooms and all the home from home items you needed. Great service from Host & Stay. Very easy to book and pay for.

Not a lot to dislike apart from the kitchen could have been a little cleaner. If there had been a bottle of spray cleaner, it would have been handy.

Nicola

1 year ago

Excellent accommodation, very clean & beautifully presented
Ideal location & plenty parking on the street. Perfect stay & Barnard Castle is a lovely town with good choice of pubs & restaurants. Will definitely return

Annette

1 year ago

Location was central to Barnard castle.

The property could do with a downstairs Loo.
The heating wasn't working when we first arrived.

Shelley

1 year ago

Location. Very stylish. Facilities were good. Warm and comfortable

Received no code for safe key on arrival. Was raining and had to call for the number. Needs a deep clean as under tables were unswept and grubby. Electric tripped on the saturday night for no reason. Found fuse box and put it on. But no hot water in the morning at all. Was checking out but wanted a shower before

Humphreys

1 year ago

Spacious, well equipped kitchen

Some dusty corners and cobwebs around.. hasn't been cleaned thoroughly. Size of bed is a bit small.
Boiler didn't work on our last day causing us to unable to shower until we had to speak to someone from H&S. Having to pay for UNREFUNDABLE damage waiver was a big minus for the property. Maybe if they had less unnecessary ornaments around the house then they wouldn't have to ask for damage waiver fee.

Chris

1 year ago

Lovely home, clean tidy and very comfortable decor was very nice. Everything needed was available

Parking isnt great. But that didn't spoil our stay

Heather

1 year ago

The host was very communicative, the location of the property was perfect. It had all the amenities you could need.
Check in is a little late but understandable if there is a swap over.

Julie

1 year ago

Property was is a good location to the town

The property could do with a little bit of maintenance and some more light in the road leading up to it

Dereck

1 year ago

Cosy little number would definitely stay there again.

Georgia

1 year ago

Clean with everything it states to have. Free Wi-Fi is always a plus. Rooms were nice with good furniture but they were a lot smaller than it looks on the page.

Property wasn’t easy to find, but once you did it was great. The ‘parking’ is definitely not easy to locate and is very tight, small cars only.
Whilst the property was clean, there were plenty of unfinished or broken parts. The flooring in the bathroom by the shower was coming away and the lock to the bathroom simply fell out of the door.

Natalie

1 year ago

The location of the property was perfect, with the property located down a quiet side street but under 5 minutes from the main high street to access all amenities and see the sights. The lockbox was simple and easy to use and the property had been set up ready for our arrival. The home was lovely with comfort and ease of guests really well thought through and the online guide included everything we needed to have a great stay including local spots to see, or dine at. In all, we had a really brilliant and comfortable stay. Thank you.

There is limited storage at the property, which wouldn't be a problem for guests staying for long weekends or short breaks, and rails and hangers are included still.

Juan

1 year ago

The apartment is very nice and looks quite charming

2 bed + 2 bath, decent size and decorations. Looked fairly clean and new

Management company is a disaster
They kept me waiting for more than 40 mins to get the check in instructions. On a Friday evening which should be pieak time for them.

They also charge you a mandatory fee regardless whether you want or not insurance from them. If you dont get insurance they charge you a deposit habdling fee anyway. The deposit is 250gbp which i thonk doesnr show anywhere

The heater on the house was on a timer so switched off every 2-3h. Outside was 0 degrees and the house at 1 point below 15 degrees.. I called the management company arpund 5 times during the weekend and they totally ignored me. They did actually nothing and we had a bad experience there

Tracy

1 year ago

Lovely place to stay modern, clean and everything you need .
Would recommend

Richard

1 year ago

Beautiful fresh looking great location

No remote control for television

Marcin

1 year ago

Nice property. Kitchen equipped well.
Quite. Good wifi

Hidden charges came up after payment thru booking. Com.
Spider webs everywhere....

Saavedra

1 year ago

Imposible de contactar al anfitrión. Tuve que llamar muchas veces. Nunca me enviaron la información para poder ingresar a la casa. Tuve que esperar horas afuera intentando que contestaran el teléfono, hasta que lo logré.
Muy mala iluminación, debido a que las cortinas roller estaban malas y no funcionaban (ninguna). Tuve que subir arriba de sillas altas cada día para subirlas a mano y así lograr tener algo de luz.
Se dijo que tenía estacionamiento, y éste estaba ocupado todo el tiempo. Tuve que buscar afuera.
Muy mala experiencia. No lo recomiendo.

Teresa

1 year ago

The location was wonderful loved everything about it close to all we needed x

Randolph

1 year ago

Nice house

Nothing

Briony

1 year ago

The light bulb in the kitchen was flashing constantly so you could put the light on. DVD player not connected and didnt reach the plug socket without unplugging everything and moving them around. No batteries in the DVD remote control so had to swap the TV remote batteries back and forwards to use DVD and TV. Received 4 emails gently reminding us to leave by 10am. 4 emails is NOT a gentle reminder but constant badgering. having to pay and extra £25 or pay £250 which you get back within 28days is and unpleasant addition not exactly highlighted when you book.Loved the accommodation just not impressed with host and stay as they're not maintaining their accommodation and badgering customers.

Gary

1 year ago

Really enjoyed staying here whilst working in the area - would definitely come back

John

1 year ago

Clean & tidy, in a side passage off a busy through road but convenient for access to shops & restaurants. Able to park car outside.

Entrance passage dirty, overgrown and littered.
Rooms dark with poor natural lighting. Some lights needed replacing & one flickered constantly.

Ste

1 year ago

Great place to stay and great value for money.

Mitchell

1 year ago

The airbnb was adequate at best. It does state in the description that there is a £250 "damage deposit" or a £25 "damage waiver" but this could be cleaner in the breakdown of price.
As lots of other reviews mention the bedrooms both have skylights - so you'll wake up when the sun does. Blinds could be installed or an eye mask provided.
There is no information about the local area or recommendations, this very much feels like a soulless agency run airbnb with a poor landlord bodge job vibe. Lots of handles are loose and the walls are very scuffed.
The bathroom wasn't clean in my ensuite and there was a large skid mark in the toilet which was really unappealing. There were also cobwebs everywhere and several large spiders in the rooms.
The cups and glasses were mostly dirty and had a thick coating of dust on them.
Barnard Castle however is a truly lovely area.

Dan

1 year ago

Enjoyed our stay here while we attended a wedding nearby. Very responsive communication and the apartment was furnished with everything we needed. A few slightly frustrating parts too though, such as the lack of blinds covering the skylights in the bedrooms, the 10am checkout (which seems to have stayed a thing post Covid), and the somewhat hidden mandatory insurance costs.

Nathalie

1 year ago

Lovely decor
Nice bedrooms
Lovely bathrooms
Feels like a hotel

Not enough pots and pans
No wardrobe or cupboards
High windows in the bedrooms which let the light in first thing in the morning

Susannah

1 year ago

The property was beautiful, just as shown on the website and is in a great location.

Check in information wasn't sent so needed to be chased up.

David

1 year ago

Very comfortable and had all you need for a few days away.

Nothing to dislike, perhaps consider putting a washing machine in the garage but other than that all good.

Lisa

1 year ago

Host was very communicative and sent a guide the week before. The location was perfect for our needs. Would consider revisiting.

Janet

1 year ago

Location

Not as clean as it could have been
Light bulbs flashing and needed replacing but no spares

Catherine

1 year ago

The house is very pleasant, modern and comfortable, well stocked with crockery etc although there were only 3 glasses in each set for 4 people!
Unfortunately the hot water in the shower was only lukewarm which was not a pleasant experience on a cold, damp and extremely wet break. The hosts did respond very quickly and sent an engineer however this did not fix the temperature of the shower. Still lukewarm.
There is a skylight without a blind in both bedrooms, resulting in early morning wake-ups which is slightly frustrating when you are on a mini break. If you can’t fix blinds supply eyemasks!! Or recommend you take them.
Other than these little irritations, the house is ideal for a break in Barnard Castle; location is ideal. Lovely cafe next door to the house and castle, shops, cafes and restaurants all within walking distance. “Barney”folk are very friendly and welcoming.

Beverley

1 year ago

Lovely apartment, ideally located and every amenity catered for. Parking in the alley was a bit tight but we managed to park in the street without any problems. Nice little deli at the end of the road for breakfast too. Would stay again.

Tommy

1 year ago

Lovely place in a great location in Barnard Castle. Huge flaw in the bedrooms - the huge skylights in the roof of both bedrooms with no curtains/blinds. If you're a light sleeper then bring an eye mask - we were there in the middle of summer with our 14 month old who is quite a light sleeper, and as it didn't get dark til 2200 and then got light again at 0430 we didn't get much sleep.

Marion

1 year ago

Clean, comfy beds,good location.

Couldn't work tv.
Very annoying to be asked for a further insurance payment after we had booked and paid.for the accommodation.

Rowena

1 year ago

The location was great, very peaceful and centrally located.
The house was comfortable and clean, with ample sofa rooms.

The bedrooms have skylights with no blinds, which make summer sleeping difficult. They really should install black out blinds, as the main windows give ample light. Also, the upper windows had spider's webs - they should be cleaned away. The kitchen had no cupboard space for food, and not having a washing machine could be an issue for families staying more than a few nights.

Ruchi

1 year ago

The property was fairly well located and close to the High Street and Morrison’s

initially there was a lot of confusion about the damage waiver being paid or not. I had paid it and I had even submitted the payment receipt to host in stay but when I called them one hour before my arrival, they said I don’t have access to the property because I haven’t paid the damage waiver. Complete miscommunication and breaking down of communication at their end. This caused me a lot of stress.

The second problem with the property was that if you have a big car like I do you cannot take the car in to where the main door is which means you have to carry luggage and other things like Morrisons shopping all the way in which is quite a distance and not conducive specially if you have elderly parents with you, which I did.
Third issue I thought was very important and relevant, that there is no toilet on the main level . Both our ensuite, so if you are chilling in the living room and you have, especially older guests like I did they have to go up to the ensuite in order to use facilities. This is not mentioned in the description and if it was I would have never chosen this property.

There was a spotlight flickering in the kitchen on top of the fridge area and it was not a very pleasant feeling.
They have a window in the roof and dad does not have any kind of blind so when you are sleeping and it’s sunrise at 4:30 am I was advised that you take a sleeping mask or you will be wide-awake. also a basic thing like a fairy liquid and a sponge was not available for us to wash dishes. There were literally two drops of fairy liquid.

Sally

1 year ago

Accommodation was really good. Location great.

Very disappointed having to pay insurance for cleaning/breakages after we had already paid in full (non refundable) for accommodation. We were advised we would not get key til it was paid!!! This was like the hidden extras on a flight. Price u pay should be final.price. just put it in the list price, not as an extra. I've never paid this before and I've used booking.com for years.

Andy

1 year ago

we had a great time at this property, perfect location and good facilities.
TV is streaming only which isnt really a problem but suppose we get used to freeview channels.

Shirley

1 year ago

Parking access, sometimes block by others. Metal chairs at dining table, cold and very uncomfortable. Heating only came on at 2am, cold during the day and evening. Tv unable to get channels. All films netflix etc. Could see no news or weather updates.

Caroline

2 years ago

the location is great . the property is modern clean and well facilitated.
all groups catered for .

The Tv is a bit of a pain . but manageable.

Joanne

2 years ago

Good location, spacious & suitable for what we wanted

We had no heating or hot water throughout the break so this impacted upon what we were able to do

Kathryn

2 years ago

Gorgeous house, excellent facilities

Water temp and pressure in shower

Anonymous

2 years ago

lovely & modern. central location. great facilities

shower pressure wasn’t great and water temperature wasn’t hot

Jackie

2 years ago

Great location, nice and roomy, everything you need for a stay, plenty of clean towels, even had tea and coffee on arrival,
Beds nice and comfy,
Kitchen well equiped .
Very private just at the back of main street.

Seating, in sitting room not the best seating arrangement, also could do with a pair of oven gloves,
Parking is off road but very tight, just make sure you pick the correct bay, as shop owners on main street are not impressed if you park, not in the allocated space..
Tv did take a while to suss out, (could be cause we are older)

Damian

2 years ago

Excellent location with separate rooms, this property is great for family travel of for parties that would like some privacy.

The only downside is that the water for the showers is cold after one person showers.

Richard

2 years ago

The location as excellent - we walked into the town for some lunch. The snow made travelling difficult and our car was stuck at the property in the snow on friday.

The shower in our room was luke warm. we tried many different settings but couldn't get a hot shower. There was veery little space in the rooms. We have wedding clothes and other clothes with little space.

Steve

2 years ago

Place was fine - for prospective renter, make sure you have appreciated the very high cleaning charge and also the fact that the hosts make you either pay a £25 insurance policy for any breakages or lodge a massive security deposit. In my opinion, goes against the ethos of AirBnb and didn't reflect the profile of the renters. a couple in their 50s renting a place for a long weekend is slightly different to a group of lads on a stag do.

Adrian

2 years ago

fantastic location and very warm.

living area is poorly furnished for actual use. looks good but not at all comfortable. showers in both bedrooms are freezing, too far away from the boiler with not enough bar pressure to feed to rainfall shower heads. top tip - use the smaller shower head, at least that lets the hot water through.

Dodd

2 years ago

Modern, clean and great location.

Intermittent WiFi issues.

Yuan

2 years ago

The location is great. Within 1 hour to many AONB. The apartment is tidy and clean. Would recommend.

Janet

2 years ago

fabulous situation, beautifully decorated

seating area in sitting room not comfortable, I had the two seater and my husband sat on a chair, we left a day early as my husband’s back and neck were aching

Steve

2 years ago

Property had all that was needed for a self catering break. Good location for evening entertainment and shops. Central location for exploring.

Lack of clarity on where to park.

Lynn

2 years ago

great location and facilities

the TV had been moved and a portable ariel put on there, which we were unable to get any TV channels from.
the upstairs passage window must have been left open prior to arriving as the windowsill was full of water, the window had been shut prior to arrival but the water not cleaned up.
the right-hand bedroom ensuite has previously had a leak as you could see that the flooring had been taken up previously, but the room still smelt damp, and this is starting to show downstairs in the living room ceiling. did not affect us but needs looked at.

Sambabee

2 years ago

I felt a bit vulnerable sitting in the living room at night alone as there were no blinds curtains across the front door area so anyone could see straight in- a door curtain would be more secure and ensure privacy Also parking was challenging with unfriendly neighbour pointing out “her parking space”!!!

Howard

2 years ago

The town centre location was ideal for visiting the Bowes Museum and Barnard Castle, both just a few minutes walk away. The apartment is modern, well equipped and comfortable. In addition, both double bedrooms are en-suite. Four person occupancy would make the accommodation better value for money.

Not being able to meet the hosts. Too much administration - so many emails, messages etc. Having to verify our identity (I can understand why this is aked for, but it was a trial) by sending our passport details and a selfie photo. Having to video the property on arrival.

Alexandra

2 years ago

very modern, cosy and beautiful little home away from home. the only downside would be the cleaning however we really enjoyed the stay

Joe

2 years ago

We had a lovely stay here and I thought the place looked even better than the photos. Immediately felt at home here. Easy check in, good communication, modern interiors. I would have happily stayed a whole week.

Vaishali

2 years ago

well done up and very comfortable.

parking was a bit of a struggle / access was very narrow

Etienne

2 years ago

Great apartment, highly recommended.

Katie

2 years ago

Nice decor, well-equipped kitchen, comfortable beds and great location close to the centre of Barnard Castle

The Bedrooms were tiny, and there were large velux roof windows in the bedrooms with no curtain (and located on ceiling which is approx 12ft high) so no way of blocking out light at night to allow a decent night's sleep in early July when it's only dark for about 5 hours per night. Large amount of black mould in one of the bathrooms, toilet had obviously been leaking for some time so floorboards were squelchy and the smell of mould permeated the entire upstairs of the building. Lots of loose fittings (kitchen tap, toilet roll holders and coat rack in living area, which fell completely off the wall after I gently removed my v light rain mac from it!).Overall, while the decor was trendy and modern and the place looks v plush on first inspection, there was general attention to detail lacking and the Host and Stay staff offered no help when I brought some of our concerns to them on the first day of our 5 night stay, so I just couldn't recommend either this property or Host & Stay as a company

Laura

2 years ago

Despite the guide in the property stating that TV Freeview was available in 2 easy steps - after several hours trying and a phone call to Host and Stay - TV was not available only NETFLIX - I presume so that the owner did not pay a license fee. Very poor and a huge waste of time, the info was completely incorrect.
The kitchen sink drained directly onto the driveway as the outside drain we think is blocked - so smelly water all over the drive every time the sink was used. The overflow on the kitchen sick is not even connected.
The outside windows are filthy and the outside space has litter all over the place
Cobwebs in the hall with dead spiders in several areas
Dust and fluff on the bedroom floors
Outside of kitchen cabinets were smeared and sticky - clearly not cleaned
Dust and fluff behind the TV
A neighboring business owner blocked our cars in the drive several times and was difficult about allowing us to move cars out of the drive
En suite sink was loose
Shower upstairs would not drain easily
Kitchen tap very loose and wobbling

Dodd

2 years ago

Really comfortable, modern and clean. Great access to the town.

A few minor maintenance issues… tap in kitchen not secure and some repair needed following an earlier flood in one of the shower rooms. Outside needs sweeping to remove old cigarette ends.

Dan

2 years ago

Was OK. Location is wonderful and the accommodation is well equipped and modern. Let down by cleanliness/maintenance in bathroom (assume 3rd party cleaner) and parking not as described, although parking on street is no problem.

Eric

2 years ago

This is a lovely house in a great town centre location with loads of amenities nearby. Great for exploring the area, or even just spending time in Barnard Castle which is a nice town. The Bowes Museum is fantastic.

Clare

2 years ago

handy location

very grey but that’s not a huge criticism

Border

3 years ago

Good location on edge of town centre, so quiet at night, especially in its cul-de-sac location. Kitchen looked well-equipped, but was wasted on me, as I was using it as a place to sleep in order to attend functions in the town and visit friends, so ate out for all meals. TV is Firestick equipped, so able to log onto my own account and watch my Netflix/Amazon Video, as well as use apps like iPlayer, All4, ITV Hub, etc. Both bedrooms are ensuite shower-rooms with sink & toilet and water pressure was good in shower. The hot water temperature was also good. Bed was comfortable, bedside lockers have storage cupboards in them and there are electric sockets both sides.

Somewhat lacking in storage space in bedrooms - e.g. no wardrobe, but a chrome coat stand for hanging things on hangers and what I presume was a trouser stand for hanging two pairs of folded trousers (never seen something like it before).
Dressing table is only a free-standing "bench" three feet wide by six inches deep, due to space constraints, and has no drawers, so doesn't accommodate much clutter.
Hand basin in ensuite is about the size of a wok and, typical of a bowl shape, it takes little to get water sloshing all over the place. I have a dislike of square toilet seats, but that's me, and the design of the seat attachment to the toilet is, as with many modern designs, prone to torque resulting in the seat twisting and not sitting centrally on the porcelain base. The only place to store stuff in the ensuite is around the hand basin (which gets wet) or on the window sill behind the toilet.
Car access up the narrow mews is difficult with anything but the smallest car, and requires reversing out. More difficult again if the next door property is also occupied. Street parking in town can be difficult to find: I was lucky to find a spot immediately outside - my neighbours also parked elsewhere, but I don't know where.
The external environment was, however, a mess - higgledy-piggledy waste/recycling bins, some with lids open and full to the brim, litter (and probably overflow from the bins) strewn all over the mews area outside the property. Not a great welcoming sight.

Tom

3 years ago

Excellent location,very quiet,lovely property but severe maintenance problems..central heating did not work on arrival,then broke down again overnight....garage where boiler was situated was crammed with bags of rubbish including food waste...Outside where I parked had builders rubbish including broken wood and pallets leaning on property....wife wanted to use oven dish to cook in the morning but had dead spider in it....it had been there a while...

Working heating,rubbish cleaned up and generally checking over before guests arrive...company in charge should make sure all is ok on a regular basis...