Margaret

4 days ago

Everything was provided for a short holiday with the family. Clean and spacious and a short walk to the seafront.

Lots of stairs so wouldn’t be suitable for those with limited mobility

Margaret

4 days ago

Everything was provided for a short holiday with the family. Clean and spacious and a short walk to the seafront.

Lots of stairs so wouldn’t be suitable for those with limited mobility

Sue

1 week ago

It is very central

Not much room at the front of the house and none at the back

Sue

1 week ago

It is very central

Not much room at the front of the house and none at the back

Alexandra

3 weeks ago

Beautiful house with plenty of room for all guests. Spotlessly clean.
Amazing location, only a 5 minute walk into town or to the beach. We loved our stay and would love to return! Thank you.

Andrew

3 weeks ago

Cleanliness location

No garden9⁸

Atul

1 month ago

.

Sonia

1 month ago

All of it! Perfect place for up to 6 people to stay I the heart of Whitby in Beautiful North Yorkshire ❤️

Louise

1 month ago

Right in the centre of Whitby so we could walk everywhere. Own parking spot was very handy. Lovely and spacious inside.

Nothing!

Christopher

1 month ago

Lovely house, great location. Would recommend.

John

1 month ago

Clean tidy and all facilities were of good quality.
Centrally located for all around harbour and town.
Good for visiting local attractions.
Good car parking by apartments

Nothing we were very happy.
Access from town is up very steep hill so this may need consideration by those with limited fitness or mobility issues. Easy to drive up and access apartment and drive down and park by harbour/coop area where all is flat

Michelle

2 months ago

Clean, fresh,spacious, comfortable

Nil

Deanna

2 months ago

We have a great stay at 3 The Mount!
Would highly recommend..In a great location with space for 1 car.
We had 2 cars and parked the second on silver street (within walking distance) and found it reasonably priced for our stay.
The house itself was very spacious and fit 6 people comfortably. Very easy check in/out. Would happily stay again.

Susan

3 months ago

The property was advertised with an EV charger but when we arrived it didn't work, none of them did and I specifically asked before arrival if there was a charger
Asked for a cot at booking, I didn't get an answer, so messaged them a day or so before arrival and they said they didn't provide cots. When we looked round the property, there was a travel cot under the stairs. Obviously we had had to take our own by that point.
Booked through booking.com and when I paid for this property, somehow they took money for one of the other properties in my favourites folder. I did not authorise that payment but it still went out of my bank account. Took two weeks and 3 phone calls to get it back. I kept getting cut off while trying to speak to them. Would definitely go again, but prefer not to book through booking.com

Penny

3 months ago

Beautiful property in a great position everything you need for a great visit, we have stayed several times and we will return to the property

Penny

3 months ago

Beautiful property in a great position everything you need for a great visit, we have stayed several times and we will return to the property

Kara

4 months ago

The house is lovely and modern and in a great location to the shops etc. There is only parking for one car and we took two cars so it proved to be expensive for parking charges using the carparks close by.
The house had everything we needed for our 2 night stay and it was comfortable.
We encountered a few issues during our stay. The TV struggled for signal so we couldn’t watch the tv most of the time. The en-suite shower in the twin room, the shower doors don’t close properly so there is a gap which makes showering cold and water goes outside the shower cubicle.
The shower in the main bathroom leaks water all over the floor.
The downstairs room is very cold and there seems to be no radiators.
All in all, a wonderful stay for a family of 6

Colin

4 months ago

Very good apartment, well equipped, good service from the owner / manager, great location. Just a couple of issues that I think need mentioning, this is not intended to be detrimental to the apartment, you will enjoy it if you book it!

1. The shower unit on the ground (entrance) floor needs replacing, the left side door was hanging off when we arrived, not sure if this was from the previous booking or if it needs repairing but it definitely requires fixing or replacing.

2. The previous day before arrival, I received a message indicating that the apartment would be free the following day from 11am. Reading further I expected the message to indicate that we could arrive early if we wished which would have been useful, and we could, but for this early entry the owner wanted a further £30.00. Needless to write I did not accept the offer. In my opinion this would have generated a more positive opinion of the owner if the charge had not been an addition. After all, there was no further cost and the apartment was free at that time. Good will goes a long way!

Colin

4 months ago

Very good apartment, well equipped, good service from the owner / manager, great location. Just a couple of issues that I think need mentioning, this is not intended to be detrimental to the apartment, you will enjoy it if you book it!

1. The shower unit on the ground (entrance) floor needs replacing, the left side door was hanging off when we arrived, not sure if this was from the previous booking or if it needs repairing but it definitely requires fixing or replacing.

2. The previous day before arrival, I received a message indicating that the apartment would be free the following day from 11am. Reading further I expected the message to indicate that we could arrive early if we wished which would have been useful, and we could, but for this early entry the owner wanted a further £30.00. Needless to write I did not accept the offer. In my opinion this would have generated a more positive opinion of the owner if the charge had not been an addition. After all, there was no further cost and the apartment was free at that time. Good will goes a long way!

Jan

4 months ago

Beautiful house and good location.
Very clean
Lovely bedrooms and comfortable beds
Easy access to the property on arrival.

The twin bedrooms shower doors were broken and constantly came out of the shower runner, causing the doors not to close properly.
Limited space for hanging clothes, would have been better with additional storage, possibly a set of draws

Toaster - only one side worked

Clough

4 months ago

Lovely property, in good location and very comfortable

It did smell a little of dog when we arrived and there was quite a lot of dog hair woven through the blanket on one of the bed sheets which was off putting

Clough

4 months ago

Lovely property, in good location and very comfortable

It did smell a little of dog when we arrived and there was quite a lot of dog hair woven through the blanket on one of the bed sheets which was off putting

Lesley

5 months ago

Absolutely everything superb.

There was nothing to dislike.

Lesley

5 months ago

Absolutely everything superb.

There was nothing to dislike.

Gill

5 months ago

Excellent location! Very modern, clean and fresh. Everything you needed was provided.

Gill

5 months ago

Excellent location! Very modern, clean and fresh. Everything you needed was provided.

Lynda

6 months ago

Beautiful property and very well equipped. Great location.

Lynda

6 months ago

Beautiful property and very well equipped. Great location.

Mary

7 months ago

Great location. Fantastic property. Parking space on-site ideal.

It was freezing when we arrived

Mary

7 months ago

Great location. Fantastic property. Parking space on-site ideal.

It was freezing when we arrived

Helen

8 months ago

Spacious property in good location

Julie

8 months ago

Thoroughly recommended. The house was in an ideal location, with parking, really handy for local amenities. It was immaculate and tastefully decorated throughout as well as being spacious. The owners were helpful and communicative. I really can't fault it at all. Would love to stay again.

Maria

8 months ago

Ideal place to stay for 6 adults. Easy access on foot to West Cliff and the town centre. Clean, warm, comfortable. Would recommend.
Be aware that, because of the one way system, accessing the allocated parking place on first arriving requires Google maps, and careful manoeuvring in very narrow streets!

Haverkate

8 months ago

All wonderful.

Sarah

8 months ago

High quality apartment with luxury furnishings

Nothing

Phoebe

9 months ago

Excellent location for a stay in Whitby, right near the whalebones and the West beach. The house actually seems much bigger than in the photos, it is light, airy and warm. We all appreciated the eco freindly products in the bathrooms. Only having one parking space for a house that sleeps 6 was tricky but there is a decent pay and display car park down the hill by the West beach so factor in just over a tenner a day onto the price of this property for extra parking, also a cleaning fee and refundable damages deposit. Directions and access to the property is tricky, and we needed clearer instructions to find the house and parking space. We ended up using the local carpark more than the airbnb space as check in wasn't until 4pm and check out is 10am. Everything else was very well communicated to us by our host and they regularly messaged. Wi-Fi instructions need updating to current network. Kitchen cupboards, kitchenware and carpets needed a more thorough clean. We enjoyed our stay!

Valerie Susan

9 months ago

Had a fabulous few days stay here with good friends!
The apartment was fabulous and very spacious and light and airy. Everything we needed inside was catered for and it was all spotless .
Would definitely be looking at booking again in the future .

Lloyd

9 months ago

Fantastic location right on west cliff, nice modern property two bedrooms have an ensuit and there's a bathroom for the other one well equipped kitchen has everything you need a few basic cleaning products supplied towels and travel sized toiletries supplied which is a nice touch for self catering one parking space

Windows in living room have a privacy film on them so you can't actually see the veiw from your vantage point at the top of the hill which is a bit strange clear windows and curtains/blinds would have been much better
Property was actually quite hard to find we drove past it twice and had to call their helpline which was pointless as it goes through to a central line and the lady couldn't help us find the property anyway as she didn't know the area
The basement bathroom needs some kind of shelf as there's nowhere to put a toothbrush or toiletries same with the shower
A few basic cleaning misses cobwebs on living room ceiling neither staircase had been hoovered lamps/lighbulbs headboard and ornaments in basement bedroom very dusty
All Living room windows covered in bird poo

Andrew

9 months ago

Just so comfortable and clean. High quality finish throughout.
Superb location

William

11 months ago

The property had two ensuite suite and main bathroom, the living space was large and well
equipped. The property was in an excellent location and close to shops and bars.

N/A

Catherine

11 months ago

Great location, beautifully clean and very well presented. Would definatly recommend and return.

Liam

11 months ago

Great location, bright, airy, clean and perfect for our family of five.

Nothing

Julie

1 year ago

Great location. Property was perfect for our stay. Spotlessly clean. High quality fixtures and fittings. Everything we needed for a perfect stay.

Parking pass for extra car would be great.

Fred

1 year ago

The location was very good and the property was finished to a very high standard .

The additional insurance for damage was not clearly explained at the time of booking it was hidden in the small print and was not necessary why not include it in the upfront cost ? Plus the kettle was faulty it should have been checked and replaced before we arrived .

Dave

1 year ago

Have a great stay nice and close to the town centre great vue out of the kitchen window

Jacqueline

1 year ago

Very unhappy that I had to pay an extra £25.00 to get the keys

I asked if we could use a second car parking space if the other accommodation was not in use. Was told no but the spaces remained empty the whole time. Ended up spending an extra £22.00 on parking

James

1 year ago

Excellent location and amenities

Peter

1 year ago

Excellent property for a family weekend away, we really liked it, good location

Abby

1 year ago

The house was perfect. It was well equipped with everything we needed... there were plenty of towels and kitchen utensils, etc.. Everything was clean and very homely. We were able to cook a few dinners during our stay. The location was great, and being able to sign into Netflix and other streaming services was a nice bonus.

The only criticism was that the 2 ground floor bedrooms could have done with blackout blinds in them. When the sun was rising at 4am the bedrooms were so bright it was waking us up.

Lauren

1 year ago

What a gorgeous property and in such a great location. The location was great because it enabled our family to explore Whitby with ease.
We booked this property to add an extra night onto our Yorkshire staycation and we were so pleased that the property was available. My family had such a lovely stay.
The living area is open plan, clean, and beautifully decorated, which enabled us to spend some quality time together before we headed home the following day. Great memories made together.
We would love to return to this beautiful property!

David

1 year ago

Beautiful house. Great that 2 bedrooms had ensuites and the other has use of the bathroom. It was very spacious , clean and lovely.

Dianah

1 year ago

Amazing property, ideal location, great facilities for 6 adults, lovely and modern we had a great stay

Glenn

1 year ago

Very easy to walk to all the main areas of Whitby.

Paying extra for insurance, not so much paying, but the mail got lost at the end of other mails and I only realised a couple of days before we went.
Would be better if it was part of the up front cost.

Louise

1 year ago

The apartment was lovely, good location and well equipped.

The insurance was a surprise -I have not experienced this with any property on booking.com anywhere in the world. Paying £250 upfront and receiving £240 back meant an extra £10 to factor into the cost of the place. Worse was that it took 2 weeks to return £240 which means the company is making a lot of interest on the funds they are holding - checking the property should take no more than an hour on the day of departure so it is hard to justify hanging on to this money for 2 weeks. Also the website encouraged us to travel by EV, the parking space had a charger and this is clearly shown on the website but when we arrived we discovered that we were not allowed to use it. This meant we had to find a charger elsewhere and there were not many in the town - this feels like mis-information and was very disappointing.

Mills

1 year ago

An extra set of keys would be good as our party went to 2 different places at one time
We couldn’t get hob to work - got it turned on but could get the hob sections to heat up - an instruction manual would be good

Humphrey

1 year ago

Very conveniently located, the house was very modern, clean and very well equipped.
Also we slept very well, as the beds were very supportive and everything was generally very comfortable.

Elizabeth

1 year ago

Very clean and tidy. The photos are accurate and the property has everything you need. Quiet location above the town with lovely views of the harbour a short walk away. Above all, there was plenty of space for all of us.

Taylor

1 year ago

Beautiful place, great location and perfect for us. So clean and huge! Would definitely recommend and stay again if visiting Whitby.

Joanne

1 year ago

Lovely house, complete to a high standard

No tea towel

Brid

1 year ago

The amount was incredible, everything finished to an incredible standard, amazing location and really easy check in and out and helpful hosts. We will 100% be back!

Jade

1 year ago

We had a lovely stay in Whitby with host and stay. Looked better than the photos and great amenities, location, parking etc. I would say very good value for money overall!
The house sadly could have been slightly cleaner - walls and tiles needed a good scrub and we also found a pair of dirty boxers that had been left behind a door in one of the bedrooms (we were a group of 6 women so it certainly wasn’t us!).
Also the way the deposit scheme is slightly frustrating. No confirmation of if you’ll get your deposit back until 7 days post check-out (this is too long) and then another 3-5 days for it to appear back. Because this host has 100’s of properties I appreciate that finding out about individual properties is difficult but I think something that could be improved for guest experience in the future.
Would recommend this place as a lovely place to stay in Whitby.

Jacinta

1 year ago

Clean, modern, spacious and excellent location

Nothing

Sarah

1 year ago

The house was in an excellent location, and was perfect for our 3 night stay. There was everything we needed and was so clean and modern. We would definitely stay there and again.

The only negative was the check in time of 4pm, meaning we were moving in in the dark.

Simon

1 year ago

Great location

Great Location

Kate

1 year ago

Very spacious, all mod cons with added little extras

Samantha

1 year ago

Really spacious, modern and well equipped with all that we needed for a family weekend away. Nice touches like toiletries, dishwasher tablets, towels etc all provided.

The location is a bit tricky to find. It would also be really helpful to have more parking- although we went out of season and general parking was free. I guess this could be a bit more tricky in peak summer.

Nicholas

1 year ago

Location ok, but tricky to navigate

Better signage to the parking area

Wayne

1 year ago

The accommodation was spacious and modern, close to central Whitby but just out of the way enough to be quieter. Comfy beds and three showers, four toilets, enough for everyone.

We could have used some extra parking, coming with six adults in different cars. Maybe some shelves for toothbrushes near the sink, and a wire shelf for shower gel, shampoo & conditioner. The TV aerial, or aerial cable may need looking at as the signal was weak.

Danielle

1 year ago

The Mount property was stunning. Very quiet despite the road. Beautifully presented with real luxury. No views or outdoor space, but a perfect base to explore Whitby. We loved our stay.

Norm

1 year ago

Electrical supply to fridge and freezer was not easy to find and looked dangerous when we found it behind a kick boards and prob did not meet electrical installation standards.
WiFi difficult to connect to as wrong connection info in apartment and online info.
Water coming through ceiling in bathroom when we left near a light fitting
TV Aerial connection faulty and went off at inconvenient times
Management not familiar with the property as not local and no local contact available to us .
Really felt we had to sort problems out ourselves and management not interested as a big company with lots of properties everywhere.
Fridge smelt on arrival and should have been cleaned better. Twin bedded room shower/bathroom smelt of stale drain smell.
Towels clean but not great quality

Ruth

1 year ago

Fantastic accommodation, very clean and in an excellent position for all that Whitby has to offer would definitely recommend it to friends and family and looking at booking to return next year

David

1 year ago

Location was excellent short walk from harbour and old town. Property well presented and maintained

Roads front and back so some traffic noise during late evenings and early in morning
Strange fusty smell in bathrooms which meanr we has to have exteact fans on most of the day to clear the smell. Returned by morning if turned fans off. Something wrong with the drsins?

Michael

1 year ago

Location and cleanliness, easy access, everything went seamlessly

Collinson

1 year ago

Clean, comfortable and spacious

Parking for only one vehicle. Quite a few stairs. Cleaners wanting in as we were leaving.

Cain

1 year ago

Fantastic ultra modern property...a great breath of fresh air..guests with their own facilities..great location and contents super clean and welcoming nothing to be negative about would come back again .

Nothing!

Helen

1 year ago

A lovely few days in Whitby. Very handy location (can leave the car and walk round Whitby) . Nicely appointed accommodation- clean, new and uncluttered. Would definitely return.

Wei Pin

1 year ago

A beautiful house worth the money. I like the fact thats there are 4 toilets in thr house!

Shea

1 year ago

Amazing property beautifully refurbished with modern amenities. 10 minute walk to city center and a great parking spot that’s easy to find. Wish we could’ve stayed more than 1 night.

Sarah

1 year ago

Fantastic location in the heart of Whitby! The property was spotless and of a very high standard. The allocated parking next to the property was perfect. Will definitely stay again

Chris

1 year ago

Beautiful property in a great location. House was clean, in great condition and was super easy to get into central Whitby on foot and get around.
Only issue, is that the check-in time was quite late (4pm) and the checkout time was quite early (10am). It gave us no time other to basically get in and get out, where even an extra hour or so for checkout would have allowed us to go back to the beach, come and clean up then depart.

Sarah

1 year ago

This house was very spacious. The bedrooms were good sizes and had their own bathroom.
However, the living room windows had no blinds so people in the houses/hotels opposite could see straight in, as could people walking down the road. The downstairs bedroom also had no blinds or curtains which made it difficult to sleep. The electric vehicle charging points which were advertised (and which I confirmed prior to our arrival by calling host and stay) had been disconnected when we arrived. This had played a big part in us choosing this holiday home. When we brought this to the attention of host and stay on arrival, they were unable to help and we noted that EV charging point was quickly removed from their websites for this property. However, this did not help us as my husband had to find alternative charging arrangements and missed family time sorting out the charging elsewhere. Also the bins we not emptied prior to or during our stay which led to them overflowing and attracting vermin.

Joanne

1 year ago

Lovely place, very spacious and great location.

Baz

1 year ago

Outstanding

Gary

1 year ago

High end accommodation, all fixtures and fitting were top notch. Would definitely recommend and will be returning in the near future. Lovely place👍

Linda

1 year ago

Lovely property in good position , set over three floors .Everything you need. Good information, easy access and parking.
Would recommend.

Catherine

2 years ago

Very clean, well appointed, great position

Nothing