Anonymous

1 week ago

Boxes not labels had to get a flat resident to help open and they struggled too.

No windows in bedrooms very musty smell with no air circulation … everyone tripped on the different size step on stairs at one point

Paul

3 weeks ago

This was possibly Airbnb at its worst. The property is tired and neglected and dealings are all via an agent. When i asked for the owners details they refused to give them. The smoke alarm was beeping with a dead battery when we arrived and 3 hours later i was told they could not resolve it, so i bought a battery and changed it myself by climbing onto furniture so i could reach. They did offer £25 for that, but it was stressful and inconvenient. The mattress of the main bed was bought in 2008 and was completely broken. It is impossible to sleep on one side and in fact we ended up having to sleep on the sofa instead, which was upstairs in the far too hot loft of the penthouse. There is no cooling provided, making this a very uncomfortable stay in hot weather. Overall it is very clear that this is a commercial landlord operating the "cleaning cost" tax fiddle and it is not someones home at all. I would not recommend to anyone, and i would actively avoid "managed" properties from now on

Dominic

1 month ago

Good location, price was a bit higher than usual, but due to time of year was reasonable enough. Lovely little apartment

Pauline

1 month ago

Central — great location
Quiet
Staff responded to text messages

No wardrobe or clothes drawers
Very small double bed
Scruffy — E.g. entrance, torn net curtains covering half the window
Washbasin at chest height
Nowhere comfy to sit
Detailed instructions sent about key safe weren’t accurate so initial arrival,was difficult

Pauline

1 month ago

Central — great location
Quiet
Staff responded to text messages

No wardrobe or clothes drawers
Very small double bed
Scruffy — E.g. entrance, torn net curtains covering half the window
Washbasin at chest height
Nowhere comfy to sit
Detailed instructions sent about key safe weren’t accurate so initial arrival,was difficult

Grace

2 months ago

Beautiful flat, with some old touches, and Welsh touches. Great location, 5 minutes to the Cathedral, nice area. The place was clean, but the hall was very dirty (before you come to the front door), not hoovered for weeks, and there was not enough of soap in the bathroom. Adequate kitchen.

Louise

2 months ago

Very central

Very small 4 people unable to relax. One small sofa. 4 folding hard chairs. No space to relax
No ventilation. Mattresses v poor springs coming through. More pillows would be good. Not really livable for 4 adults.

Victoria

2 months ago

Central location was the only positive we found to be honest, albeit down a bin filled alley.

After asking earlier in the week if we would need a stair gate for my one year old and told no, we found the apartment is centred around an open staircase which meant we could only use the apartment to sleep so as not to have any accidents. Would be difficult for anyone a little bit wobbly, not just a baby! The apartment was filthy, particularly the bathroom with old toothbrushes down the side of the shower, gross. Upon arrival the key wasn't in the box so we had to wait for over an hour for a solution which was irritating. No wifi or signal either which is strange in 2025. We complained and were offered an apology & a discount on our next stay - ridiculous and wouldn't stay again if we were paid. Very central location which will no doubt catch other people out.

Deborah

2 months ago

Good location, great host

Phil

2 months ago

On the face of it, it’s lovely. Look deeper the apartment the one at the top, needs basic maintenance, repairs and a deep clean. Bathroom plug faulty have to remove with your nails. Notified via this portal didn’t seem bothered. Default response. Checked back in to see if they addressed them, being reviewed. Not a lot to review, replace 4 faulty bulbs, get a deep clean (blinds were disgusting) and get some repairs done! Also mugs had cracks and only one teaspoon. Come on sort it out.

Lorna

3 months ago

Location

The mattress was lumpy and we both had 3 very unpleasant nights sleep. TV/Toaster/A/C not working. Grouting in bathroom very shoddy or missing. Cowboy workmen level. Flat 1 below had frequent male callers which made it feel unsafe for my wife. All in all, a terrible experience. I expect a prompt reply and a solution to this honest feedback before I take matters further. I can be contacted on 07786 876361 to discuss. Regards Chuck Milne

Nick

4 months ago

Always a pleasure, we will be booking again!

Gillian

5 months ago

It is central.

The beds are very small for doubles and there is a pillar in the middle of one of them. No extra pillows or cover/duvets as it’s very cold. There’s no room for entertaining or for dining actually. The stairs are hazardous, it’s very cold downstairs in the bedrooms and one of the bedroom heaters did not work. The shower pressure is very weak. There is no reasonable room for cooking. Very basic. Not very clean. Not fit for 4 persons.

James

5 months ago

Not one thing

AVOID THIS PLACE.
The living area is in fact a landing with TV, giving the overall feel of waiting for a doctors appointment. The couch is in fact an upholstered bench. The only window is caked in years worth of dirt and does not open. There is brick dust from the fireplace on carpet and weeks worth of dust, dirt and various detritus from previous guests (roll on deodorant bottle and a sponge to name a couple) underneath both the kitchen and bathroom cabinets. Making it clear that the place is not at all maintained beyond a tertiary wave of a dry cloth. One half of the shower door is only held on by the top runners. No shampoo or soap provided. No bin liners. The battery in the smoke alarm needs replacing, spent three nights listening to it chirping. Raised this issue with the hosts who told me to “feel free to replace them” myself despite several signs warning me not to tamper with the alarm. Extractor fan above oven does not work. Insane 9 point escape plan for secondary fire exit that includes collecting a ladder from the opposite end of the property. Bed frame in second bedroom has been sawed away to fit around central pillar in the room. The plates were chipped. There was no milk to go with the Coffee and Tea. Staff are quick to reply with a thousand impotent apologies but that’s as far as your complaint will get. No action taken. It’s a shame I can only upload 4 of the countless photos I have revealing the truth about the hideous place. Overpriced, under maintained and downright dangerous. AVOID AVOID AVOID.

Francesca

6 months ago

We stayed in this flat over Christmas with my family and we were overall happy with our stay, considering the low price. The location is great, in the middle of town but also quiet and private. The photos are accurate and the place is nicely decorated. The cooking and dining implements were limited, there were not enough plates and mugs for 4 guests and the pots and pans were old and not very clean. For a short stay it would be ok, but if you plan to cook your own meals, it is lacking in that department. Also, the mattresses were not great, we could feel the metal springs and they caved into the middle.

Steven

6 months ago

Great apartment with nice features in an awesome location. The apartment was quaint and had the base features needed.

Access to the property was easy and clear.

The checkout process was smooth and the self service nature meant it was flexible on checkin.

Had numerous issues during our stay and although the host was quick to acknowledge, remediation did not occur.

We had the power cut out and nobody was sent to evaluate, after many hours the power came back on and we had to inform the host and send videos.

Part of the ceiling collapsed and rubble and debris was all over the floor, sent videos and photos the host and it took over a day to brush the debris to the side so we had a walkable path without dust going everywhere. The debris remained until the end of our stay.

There was a leak in the ceiling which flooded the carpet, again the host was quick to respond, but it was over a day before they sent someone to investigate by which point the floor had dried up by itself.

Some of the radiators did not work, the one in the bedroom would beep with an error, and the one in the upstairs living room did not switch on at all.

The wifi was extremely slow and we ended up tethering from one of our phones as pages would not load. The host recommended resetting the router which did not resolve this and no further action was taken by them.

After all the above issues the host only offered a £90.50 refund which we felt did not cover the extra work uploading videos, reporting everything, and dealing with the issues at the property.

Wallis

7 months ago

the location and some of the features of the studio apartment

My main concern was that part of the ceiling plaster fell down in the hallway outside my apartment during the eve. I was anxious that more could fall and no one responded to my messages. There was a loud noise and further chunks of plaster could have fallen on someone.
I was only given 2 small towels, which were inadequate for a shower and there was some black mould around shower basin.
The one window looks out onto a very dirty concrete area and could benefit from some film on this window.

Kalum

9 months ago

Had a lovely stay in Hereford, the apartment was really nice and a perfect location being centre of Hereford. We could recommend anyone to visits

Rebecca

9 months ago

There was no hot water. I couldn’t shower after spending all day with my mother in hospital for five days. They did not fix it and have not responded to my complaint and request for a refund. I had to stay elsewhere which I could not afford. Appalling.

Marian

9 months ago

The apartment was attractive and the beds were very comfortable. The walk in shower was great. . The location was perfect for walking to attractions, shops and restaurants.

A few things needed attention like the bathroom door handle that was loose, ditto the tap in the kitchen. The outside entrance could be made much more appealing, it looked grubby and uncared for. Also the stair carpet inside badly needed hoovering.

Bryn

10 months ago

Took over a month and me talking to customer services to get my deposit back, no coms
place was ok, but some black mould around

Lock box for keys in a perfect location for dogs to foul it. Won't stay again

Andrew

10 months ago

Location

Grubby and outside of front door covered in bird mess and feathers.
Host contacted and said they couldn’t clean up.

Slawomir

10 months ago

Really great location and the place was quite nice.

The Aircon didn't work, there was no ventilation other than the window leading to the patio full of pigeons. A bunch of things were broken (toilet brush, shower water hearing system had a broken button).
Hidden costs. You can either leave deposit or pay damage waiver of 30 quid. However, if you go for the deposit you have to pay 6 quid for some operational fees.

Cellertape

10 months ago

Love how its outside Primark.
Awesome location

Nothing

Martin-hall

10 months ago

Clean and well-appointed.

Pigeons in adjacent loft cooing all night. Wasn’t told about £250 downpayment (refundable) or £25 ( non-refundable) for “damage insurance”

Jason

11 months ago

Don’t book this if your scared of pigeons and struggle with stairs

Varghese

11 months ago

Neat

Internet was not working. There is no network in the area. Room was so congested.

Paul

1 year ago

Everything perfect except for the security/exit light that was shining through the window that backs onto a fire escape.It was on all night, a
Blackout blind or thick curtains would sort it.
Thanks again and I will definitely book again soon.
Cheers x

Deacon

1 year ago

Location was excellent so I understand the price layout of property was good communication was excellent with reception staff.

Crockery was chipped. Sofa cushions caved in when you sat down.chair had broken leg. Tap in the kitchen was loose and behind the sofa was rubbish and feathers ,in the smaller room you couldn't use the wardrobe as one of the doors was loose, however this didn't stop us from enjoying our time and we would go back knowing this. We come every 6 months as I attend my grandparents and mum's graves and we do shopping and go to the cathedral .

Joanna

1 year ago

The kitchenette in the room was excellent as was the ensuite bathroom.

Before receiving info re keys location we had to complete a form on line with our details including our bank details so that the owners could take any extra money from our account for damages if needed even though we had fully paid. The windows were in a dirty state and unlockable- 1 window could have been entered by a neighbour. It was a very small double bed. We did not get the promised WiFi as the WiFi serial number we were given did not match any available and the password we were given did not work with any with similar but non-identical serial numbers.

Jose

1 year ago

A acomodação não possuía janelas e cheirava a mofo. A entrada tinha fezes de animais e bastante musgo no chão.

Kenneth

1 year ago

Nothing

This place is dirty.
Food under breakfast cupboards.
RAT POO!!!!💩 Disgusting .
We stayed in this place for 1 hour and booked elsewhere..

Angela

1 year ago

Excellent Location

Nicola

1 year ago

A good two bedroom apartment in the centre of Hereford. I knew about the parking, which is annoying, but, do'able. Is clean and tidy inside. The outside is shabby and detracts from the overall experience. Communication was good and straightforward. Would stay again if need be.

Jemma

1 year ago

The character

Entrance covered in fag butts

Jack

1 year ago

Great apartment, I'd happily return.

Susan

1 year ago

In the centre of town close to all amenities the property was set back so no noise from the traffic.
It was lovely to hear the Church bells from the cathedral. We did have a couple of issues which we reported and was rectified the next day

The stairs up the apartment. which we managed, if someone has mobility issues they may find it difficult

Lorna

1 year ago

Mostly clean. Good facilities and comfy beds. Excellent location right in middle of town centre. Quiet. Well furnished. Excellent communication with agents.

We had a really good time apart from a few snagging points. On approach to the front door once you come through the gate it is absolutely littered with cigarette ends and empty drinks cans. We stayed in the top apartment and the carpet up the stairs to the apartment didn't look like it had been hoovered for a long time. Inside the property there was a large (what looked like blood) stain on the curtains in the main room and the fridge had not been cleaned properly, the top shelf it was littered in chocolate cake crumbs. Quite a lot of stairs so if there is mobility issues please take this into account.

Peter

1 year ago

In het centrum

Toegang tot accommodatie, dat er geen raam open kon voor wat frisse lucht en dat er geen pats voor de koffiemachine waren.

Christopher

1 year ago

A great central location and lovely accommodation. I'd happily stay again

Jason

1 year ago

Great place

Rob

1 year ago

Very Dirty, would not recommend.

Sheena

1 year ago

place was okay.
location good in that you're in the town centre but no place to unload your car. The loading bay that was suggested is only open at limited times of the day.
the kitchen could be better stocked. cupboards dirty. Tap loose in the kitchen. Opening the oven door pulls out the whole oven unit. could do with a draining unit too.
bird poo on the doors - clearly a pigeon had got in as there were lots on the roof which you can see out of the velux windows (which were in desperate need of a clean).
my husband sat on the bed one room and the slats fell through, causing the bed to collapse. he's a very slim man so definitely not his weight!! he was holding our baby at the time and this was dangerous.
the other bedroom had what looked like blood stains on walls and curtains.
wouldn't recommend or stay again.
the only good thing was they left 2 fans which were necessary in the heatwave and the place has character.

Raphael

1 year ago

Comfortable, cute little studio. Very clean.
Right in the centre of town, convenient access into the high street and car parking nearby. Amazing staff 5*****

Alan

1 year ago

Was working nearby, great facilities in town centre, floors squeek a bit and not much headroom in kitchen but overall enjoyed our stay

Lynn

1 year ago

The actual flat was OK.

We arrived in the dark and there was no outside lighting with irregular path which was dangerous. The stairs leading to our flat were disgusting. They were covered with cigarette ash and looked like they had not been cleaned in weeks. The flat had a sofa bed but no sheets were provided. The kitchen had not been cleaned after the previous guests.

Montserrat

1 year ago

Location in the city centre.
Nice kitchen.

The basement we rented smelled of tobacco so much that our clothes kept the smell when we unpacked back home. It was incredible, as the property made us pay a deposit and sign a draconian agreement which included, among many other prohibitions, a ban on smoking. The smell came from a kind of mailbox full of butts at the entrance door that hadn't been emptied in a long time. The access was also very dirty.
The bedrooms, toilet and couch were tiny.
In all the years I've been using Booking it's the first time I find such a disagreeable reservation policy. Reading the agreement made you feel like a criminal. I only accepted that conditions because it was a last minute booking and found no other option.

Nicola

1 year ago

This place is slap bang in the centre of Hereford which is what I wanted. It was great - just be prepared for stairs!

Alexandru

2 years ago

really nice place, i enjoyed my stay there

Bonita

2 years ago

Great location, a little dated and hard to find but overall, a great place to stay for a weekend of Herefords delights.

Inger

2 years ago

Clean and unusual, cute!

The alleyway leading up to the entrance was disgusting, littered with cigarette stubs. Cleaning up this part would just make this property exceptional.

Tony

2 years ago

Great location.

Helena

2 years ago

lovely building inside, comfy bed and great shower, just perfect position in town and close to railway station.

Small step as you come in through the front door into the building which you can easily trip down! Rubbish in backyard that could easily be swept up.

Anastasia

2 years ago

It was a lovely place. Very clean and well kept. The only set back was very loud pigeons since you are on the top floor of the appartment.

Mike

2 years ago

Excellent location. If we are back in the area we will definitely stay again

James

2 years ago

Nice apartment. Shame about having no private parking.

Duncan

2 years ago

Apartment it's self was ok and clean

The entrance to the apartments was terrible - it smelt badly with alot of rubbish around with poor lighting and a unsecured front door with glass missing from it. This definitely made the girls in our party feel very uneasy

Jody

2 years ago

The location.

The shower could of been a bit hotter

Rigels

2 years ago

Great rustic home

Phoebe

2 years ago

Decor was nice, room size was good

Smashed entrance door meant somebody could open the door from the outide without a key, not a double bed it was 3/4, smelt of weed in corridor, man living in the building seemed heavily under the influence of illegal substances and made us feel very uncomfortable. Could hear everytime the front door opened and closed and could hear whenever somebody was walking around the room above. Entrance was very unappealing and run down.

Jagraj

2 years ago

Such a great location! Every tourist destination was in walking distance. Despite the proximity to the high street the actual place was set far enough back from it to be very quiet at night. We had no issues sleeping and the rooms were dark enough for us. The apartment layout was very quirky and had lovely decor throughout. Underfloor heating in the bathroom was a bonus!
Room for improvement: the sofa was very uncomfortable to sit on (likely as its quite old and/or the cushion has worn down? You could feel the parts of the sofa bed beneath), and the mattress in the bedroom with the fireplace could do with replacing or bed frame needs updating (significant dip on the right side of mattress - I see others have also mentioned similar views), and a few bits of rubbish found in bedside cabinet, and communal areas could also do a quick clean.
Despite this, it didn’t detract from the trip. The location is what was key for us and it was well worth the stay just on that benefit alone.

Victoria

2 years ago

Excellent location and nice flat with lots of space. Particularly good deal for a family / people for two rooms.

Bit confusing working out how to get the keys. I understand the thinking behind a deposit but £200 is too much.

Jordan

2 years ago

The place was very cosy and perfect for a solo traveller.

The fridge was a little loud, especially at night.

Becky

2 years ago

central location

Fiona

2 years ago

Apartment was as described and shown in the photographs. Very clean and quiet.

Tim

2 years ago

location

basement

Dyl

2 years ago

Lovely stay. Perfect location! Highly recommend

Derek

2 years ago

self contained and comfortable

Jared

2 years ago

Great place to stay. Easy and clean. Would stay there again

Christopher

2 years ago

Another great stay, a great standard of accommodation

Deborah

2 years ago

Flat 3, the Penthouse, is very nicely furnished and clean. We liked the central location and didn't find it too noisy, even though we were there on a saturday night and it's right in the centre of town. We found it straightforward to get the key, although it took a few tries to figure out the fob and which key was which. Once we were in though it was fine.

The sofa bed isn't brilliantly comfortable; the mattress is thin and the frame a bit bent. Outside the front door to the flats were two pots full of cigarette butts and a slighly worse-for-wear looking piece of astro-turf. This wasn't a great welcome, although not a disaster by any means. The pigeons were quite noisy!

Anonymous

2 years ago

the perfect location

the security deposit was very high.

Briony

2 years ago

Thoroughly enjoyed our stay! Great location and highly recommend.

Sarah

2 years ago

The beds were support comfy and the apartment was cosy

Barrett

2 years ago

The Merchant House was perfectly situated, clean, and very comfortable. The perfect size for two couple. Great facilities and a well-equipped kitchen for those wishing to cook.

Kate

2 years ago

Amazingly central location and beautifully cared-for property. So convenient and comfortable - we shall definitely stay here again!

Ramona Stefania

2 years ago

A very nice penthouse with everything you need. Clean, nice and cozy. The location is in town center so is great.

Deborah

3 years ago

Location was great and flat comfortable

The shower was temperamental. Hard to get temperature right although looked modern and up to date.
The mattress was not comfortable and one person has to sleep by the wall

Lewis

3 years ago

This is a great little place, super conveniently located in Hereford. Easy to find, well equipped and really easy to check in.
The hosts also give really clear instructions on finding the place and how to access the property.
It's well equipped with all things needed for a few days break, and also when we arrived the table was set with crockery which we thought was a really nice homely touch.
Would recommend!

Ling

3 years ago

Perfect location. Very well equipped for everything. You can even cast a movie on the tv, both tv in the living room and in the master bedroom. I had a nice stay.

Ray

3 years ago

A really comfortable, light, well-furnished flat in terrific location.

Tsvetelina

3 years ago

Fantastic location, great apartment.

Adele

3 years ago

The property was really clean and right in the centre of Hereford and gaining access was really easy.

We booked the basement flat, pictures on booking.com were misleading as the apartment looked an awful lot bigger. There wasn't a proper living room, it was more a landing with a small 2 seater settee small table and TV. The rooms were tiny with no windows, it was a rather warm weekend so the apartment was roasting. Definitely not suited to a larger taller male, mine and my friends partner (6ft plus) struggled walking down the stairs without banging their heads and using the bathroom was a struggle as so small. This apartment would be more suited for 2 people. It's definitely way too small for more than that.

Christopher

3 years ago

A great host with a gem of a place, second time staying and look forward to returning

Samuel

3 years ago

2nd week staying with Guest House and two different merchant properties. The house was great had everything you need.
Not entirely happy with the guest house customer service. Notified them early morning after first night with an issue with a broken bed. They didn’t make any effort to resolve it and I was told I had to wait 2 days for new slats to arrive, so basically continue to sleep on a broken bed. I appreciate things don’t arrive instantly, but guest house made no effort to sort their issue out. As it happens, we managed to sort the bed for the remainder of our stay so wasn’t too much of an issue, but I feel they could have attempted to solve the problem as it was their responsibility.

Matthew

3 years ago

Stayed here for a week. Both rooms are spacious and are well presented. Kitchen is well equipped. The lounge is spacious and allowed for some nice relaxed evenings. Would stay again 👍

David

3 years ago

Location incredible, and apartment has so much character. Close to all that you need within Hereford.

Christopher

3 years ago

A great place to stay, less than a minute to most places in town and very quiet

Angela

3 years ago

Lovely place to stay. Great location. Only downside is parking isn’t outside the door and all the stairs, but if you can get past that it’s really great.

Abrahim

3 years ago

amazing location and staying in a place of history! lots of restaurant and grocery options within 5 minutes walk. 15 min walk from the station.
comfortable beds and pillows for all kinds of sleepers! plenty of heating options, nice washroom and shower. Great windows for air circulation and cooling.
decor was nice, kitchen was perfect for prepping a simple meal.
not much living / communal space if you're looking to hang out in your flat and the furnishings for relaxing are quite poor but it's a great place to explore the town, come back and have a nice sleep

Ollie

3 years ago

Really good stay, well located and excellent value

Eashani

3 years ago

A big a beautiful old style apartment in the heart of Hereford. Great location, great choice overall.

Katja

3 years ago

Well situated and comfortable

Claire

3 years ago

This penthouse apartment is lovely. Quite spacious as it spans over two floors with an extra large shower to enjoy. The sitting room was really comfy. We didn’t do any major cooking but the kitchen seemed well equipped. Easy to access and right in the heart of Hereford although removed from the road so didn’t hear people on the streets at night. We parked in a long stay car park just down the road which was very convenient.

John

3 years ago

Amazing location, nice apartment, would definitely stay again

Maryam

3 years ago

Unfortunately a full set of bedding for the sofa bed was not left inside flat despite a promise in advance that it would and it was dirty in places (old tissue under sofa bed, for example, indicating that cleaner didn’t go near the area). It’s a bit of a faff to get in and out too. On the plus, exceptional city centre location. At half the price I would recommend.

Aimee

3 years ago

Really nice little place. Secluded enough to host privacy but still in a great central location in town! Would recommend!

Lauren

4 years ago

Lovely apartment, so much to do lots of bars and restaurants it’s right in the town centre. The only thing was parking we had to walk through the town centre and with suitcases you have to park in a carpark which is a 7 minute walk from the apartment

Katharine

4 years ago

overpriced for what it is, and not consistently clean which is unsettling during a pandemic (and a property which signed up to AirBnb’s enhanced cleaning protocols). Super weird musty smell in the flat, which I couldn’t do anything about as the windows were so clogged with dirt between the internal double glazing and external panes, that a small breeze would blow it all into the flat. Common areas (hallways etc) dirty and not a good first impression. If this was maybe £100 per night the problems would be less obvious. Mattress in the mIn bedroom is a bit knackered also, and some tatty old pillowcase on it. I didn’t stay, found somewhere else due to the stress of wondering about covid cleaning levels.
Positives: bathroom looked very clean, central location, very smooth check-in.

Garan

4 years ago

Perfect location, lovely cosy apartment - love the wood beams and split over two levels. Excellent base for exploring Hereford.

Fawz

4 years ago

This penthouse is perfectly located in the centre of Hereford. It is even nicer than the photos and you will have a great time here.

Tim

4 years ago

Really clean, right in the centre of town, but removed enough so you don’t hear any noise. Nice split level apartment, with everything you need.

Andrew

4 years ago

A very nice loft apartment in the centre of Town. Definitely recommended.

Iwona

4 years ago

Great central location, very well equipped clean apartment.

Bryan

4 years ago

Great location and great place

Andrea

4 years ago

Central, well-kept and convenient flat

Christopher

4 years ago

It’s a stylish property in a great location and we really enjoyed our stay. Much of the house - carpets, crockery, towels etc felt new or very nearly new which was nice. Comfy bed.