Katy

2 months ago

Host was responsive and check in easy.
Despite this, the pictures as advertised are incorrect. The sofa and carpets are very visibly stained. The Kitchen tap drips consistently. There is wallpaper hanging from the ceiling in the living room and coming unattached from the wall in the hallway. Only two windows can be opened in the property and have to be held so with items available in the rooms, as they will not stay open otherwise.
There is a dent to the bedroom door and what appear to be make up marks and scuffs to all rooms.
No bin liners are provided, regardless of length of stay.
All in all, this property is in a lovely location, but most certainly doesn’t present as advertised. Thankfully I had no need for the “sofa bed”, but if anyone is to, I would advise bringing own linen that includes a mattress protector

Ryan

2 months ago

Very nice.

Roderick

2 months ago

Location good; apartment pleasant but problems:

- no written instructions
- no heating (I contacted owner to get central working but the instructions provided failed to get it working)
- very poor quality cooking pans
- a leaky tap
- smart TV programs kept freezing probably due to weak wife

William

3 months ago

Super

Katarzyna

3 months ago

Piękny wygląd mieszkania blisko centrum

Heather

4 months ago

Huge bed just as well as we didn't know where the bedding was to make up the sofa bed. Mother and 2 adult daughters fitted in fine!

Poorly maintained flat. Low standard of cleanliness. Sofa very stained. Wall paper peeling from the wall.
No instructions on how to operate central heating, tv and wifi, or where to find bedding to make up the sofa bed. Noisy boiler located in the bedroom.

Lack of clarity on provision of toiletries and toilet roll insufficient amount left for 3 guests for 2 nights. 2 bath towels 1 hand towel for 3 guests. Towels stained and hard. Dismissive attitude from host when asking for customer service.
Poor guest experience in terms of preparedness for our stay and provision of basic facilities. Host dismissive of customer concerns when raised.

Emily

4 months ago

location, double bed was big, check in process was easy, small touches like having soap, washing up liquid etc was excellent.

Boiler was constantly running, couldn't adjust thermostat. Toilet seat was broken on arrival. Sofa bed was stained and filthy when opened bed to use and had broken legs. Felt bad making my children sleep on it. The blanket on top of sofa smelled . Complained first night but nothing was rectified even though was told host would be informed. Left one night early as very unhappy.

Tyroe

5 months ago

Always like this close to the town

Tiago

7 months ago

had everything I needed. the kitchen was equipped. very comfortable house. Quiet location although far from the center but it was a family atmosphere. A very quiet area

At first the heating didn't heat up for 2 hours a day. But we adjusted the thermostat and it was perfect. We have nothing to complain about.

Harry

7 months ago

Perfect place to lay your head when at the races

David

8 months ago

Very comfortable bed! Arriving and leaving was streamlined

Kitchen tap was dripping

Caroline

10 months ago

A good flat: clean, bright and airy, with big windows. It did however have a slightly damp smell.
Despite this its location cannot be faulted. Fabulous restaurants within 5 minutes walk, independent coffee shop less than a minute away and a great Sunday market in the neighbouring street.

Nathan

1 year ago

Had a lovely stay, no complaints really :)
Was a great area for what I needed and I was happy with the facilities.

Tracey

1 year ago

The area was perfect in the flat towels bedding very good .Bed was comfortable

The flat was not clean ,fridge &freezer had broken insides .The smell as soon as unlocking the front door ,the flat could of done with being aired which is impossible because the Windows don't open

Joelle

1 year ago

Great place to stay, great location with shops nearby. But some stuffs weren’t cleaned properly.

Richard

1 year ago

The location in Cheltenham

There was no heating, it was freezing. The toilet had poo stains, rug and carpets were filthy, the sofa stunk and was stained and the bed was stained too. There was also a strange white powder on the side and the internet didn’t work and neither did the TV. All in the photos
Overall a terrible apartment and even worse service

Nishantha

1 year ago

Parking is a big issue and time to time heaters are not working

Polly

1 year ago

On arrival everything seemed fine but once I looked around a bit more I could noticeably see the place hadn’t been cleaned properly. I was disappointed with the lack of amenities such as it having tea and coffee tins but nothing was provided. For the money I paid I would have expected this as it just adds a nicer touch and makes you feel welcome. Also just 1 towel for a 2 night stay, at home this is fine but when I’ve paid to stay somewhere I would like a clean towel each night. No body wash or anything for a shower and lack of hot water and only 1 roll of toilet paper. The bathroom was not clean at all with urine stains on the toilet and hairs stuck to the wall. However, bed was lovely and comfy and the location was good. Shame about how noisy it was throughout the night but not much you could do do avoid that. Overall it wasn’t great and I wouldn’t stay again just due to the fact it felt unclean and I almost questioned whether it had actually been cleaned since the last guests.

Tina

1 year ago

Good Location.

Esther

1 year ago

Great location, comfy apartment, would recommend

Catherine

1 year ago

The flat is in a good location with shops, cafe’s and restaurants within walkable distance.
Sadly, extremely disappointed with the cleanliness, which is such a shame as looked nice in photos. Upon arrival found sofa bed badly stained & hairs all over it. Despite a specific message about requiring bedding for sofa bed & being assured bedding for it provided, we found only some dirty old bedding with no covers shoved in a damp cupboard in bathroom which we certainly were not going to use. Luckily a local friend lent us some. The rug in the sitting area was filthy & so were the cushions on the sofa. We moved them as we didn’t want to use them. We found crumbs and sticky mess all over the kitchen counter top so we had to clean kitchen before using. The bathroom floor was also filthy and the room smelt badly of damp. It made us feel very uncomfortable being surrounded by dirt like that. Would not recommend or stay ever again.

Della

1 year ago

Brilliant location for the literature festival and also pubs and restaurants.
Comfortable apartment

Isabelle

1 year ago

Enjoyed my stay here. Very good location, good size flat. All I would stay is that it can get very stuffy with the windows unable to open. Apart from that everything else was excellent😃 Would go back again.

Roland

1 year ago

Good points. Great central location with easy access to town and close to plenty of great restaurants and bars. The apartment is spacious and kitchen was clean and well equipped.
Negatives, Stains all over sofa, and on rug in living room, hair under loo seat and in bath. £50 cleaning fee and emailing asking us to take out all the bins!…. I’d start looking for a new cleaner. Over priced for what it is, 3 star at best!

Leslie

1 year ago

Awesome place and very communicative and helpful

Ellie

1 year ago

We had a lovely stay, the apartment was lovely and in a great location close to the city centre and shops etc. Check in was easy and the space was clean and had everything we needed for our weekend away. Definitely would stay here again :) Thank you

Haynna

2 years ago

I loved the place the only annoying thing was that there was no bed linen or towels

Alex

2 years ago

This apartment was true the the photos and description (but with the addition of a handy compact clothes rail and shelves at the foot of the double bed), and located in a nice quiet area. The bathroom was a bit smaller than expected but well maintained. The main faults were that oddly the loo paper consisted of a kitchen roll cut crudely in half and there were no bin bags available. But overall a pleasant stay.

Michael

2 years ago

BAD CANCELLATION POLICY, DON’T BOOKED IF YOU ARE NOT SURE , you will never get a refund, they will not refund you no matter your situation, Check cancellation policy. THEY DON,T REFUND OR CANCEL YOUR RESERVATION. if you try to cancel, don’t because you will not get a refund.

Matthew

2 years ago

Very clean and nice house. Central and only a short walk to the surrounding area!

Kelly

2 years ago

Ótima lugar para ficar! Casa limpa organizado e tudo no lugar . Falta apenas lençóis, toalhas e panos para a troca .
Obrigada pela estadia !

Racheal

2 years ago

I loved this apartment, it was like home away from home and I would definitely book again.

Deborah

2 years ago

The location was great. Very handy for the centre of town and not far from the bus stop. The interior of the apartment was beautiful and very comfortable. The shutters were a great feature! I would definitely come again.

There wasn't anything I didn't like

Roger

2 years ago

No response to message requesting earlier drop off of suitcase. No response to request for TV to be installed properly!!Had to sleep on sofa in lounge one night because of a ridiculously strong wall light in yard below bedroom window flashing on sand off c.every five minutes.

Jenna

2 years ago

Spent some time here over Christmas.
Small apartment in a lovely area, however there are some downsides.
The cleanliness left a lot to be desired and there was a strong smell of sick in the master bedroom. I did contact Guest Homes about this but received a rather careless response about my comments being passed on to the cleaner (I sent them multiple photos).
It says it sleeps four but I’d argue it only comfortably sleeps two. The sofa bed is very uncomfortable.
There is a long list of potential charges left on the table which is absolutely fair enough but it comes across as unfriendly.

Anna

2 years ago

Great location, incredibly comfy bed. Kitted out with lovely touches. Very helpful staff when I locked key inside!

Carlos

2 years ago

The boiler didn't work, the coffee maker leaked, the host handled it very poorly. I checked out a day early, as it was so cold I couldn't sleep. Host couldn't care less. Avoid this company, this is the 2nd of their places I've stayed at, both had issues.

Dave & Kelly

2 years ago

Great place to stay, it had everything we needed to a two night stay. It was in a good location if you want to be right in centre. Would definitely recommend to others and would stay again.

Alan

2 years ago

Great location and good value.

Olukemi

2 years ago

I love the apartment

Rod

2 years ago

Apartment was OK, great location and not noissy despite being on the ground floor. Facilities OK and made some suggestions to make the experience just a little better.

Mariana

3 years ago

Very nice apartment, excellent location, highly recommended.

Stanley

3 years ago

Great air b n b!

Amanda

3 years ago

A very well located and well equipped self-contained flat. I will certainly visit again!

Cheryl

3 years ago

Booked for a business trip due to location but it was well below expectations.

陈思思

3 years ago

The room was very clean and tidy. Enjoyed our stay and would stay here again. The location is also easy to find and the transportation is very convenient. Shopping is also very convenient.Thanks very much

Jillian

3 years ago

Absolutely loved my stay here. It was comfortable, cosy, quiet and in a great location. Great communication and checking in and out was a breeze. 10/10 would recommend and hoping to stay again sometime soon.

Dee

3 years ago

All good :)

学梅

3 years ago

The house is very clean and very comfortable to live in. The landlord is helpful and highly recommended

Matt

3 years ago

Nice wee place in perfect location

Amelia

3 years ago

Lovely place to stay for a few days. Quick and easy to check in ☺️

Adele

3 years ago

This property is in a great location for all that Cheltenham has to offer. The heating was on when we arrived in the evening (in February) which was welcome but the living room/kitchen area was a bit chilly. The heating came on first thing in the morning but was on a timer so turned it self off - instructions would have been helpful as we were cold.
This is a fairly ‘no-frills’ property and doesn’t have any of the homely touches we normally look for in an AirBnB. There were three pages in the house manual which were full of rules/charges and we found this unwelcoming and officious. I understand there may be issues over fake tan spoiling the bed linen but to be told to not use the towel to wipe away any toothpaste residue was a new one for me. Towels were NOT to be used for anything other than drying one’s body - not something I feel I need to be told but perhaps there have been some careless guests at this property in the past.
The property is owned by a company and I think the communication is done through a call centre in London. Therefore there isn’t the personal touch in terms of great restaurant/activities/insight into the local area etc.

Liam

3 years ago

Good

Trina

3 years ago

Lovely little well equipped apartment in a great quiet and well situated location for the shops and restaurants. We really enjoyed our stay here.

Rory

3 years ago

Great stay
Great hosts

Martin

3 years ago

Great flat great location

Sheila

3 years ago

Beautiful clean apartment in a great are near restaurants and bars

Yumi

3 years ago

挺不错

Martin

3 years ago

Great flat in a great location. Will definitely stay again

Sam

3 years ago

Convenient place, close to town, parking is the only downside as closest car park is a 10 minute walk away.

John

4 years ago

Great location

Keite

4 years ago

Apartamento Bom e limpo , comunicação rápida entre a equipe !

Ed

4 years ago

Good location, has all the kit you need for your stay. Flat did have slight odour of smoke to it however but otherwise it was clean and well presented.

Sukhee

4 years ago

The frypan is too thin and exhumes so much smoke. Maybe you can place a thick one?

Abbey

4 years ago

Clean and accurate to description. Great spot right in the hub of great shops, cafes, restaurants, parks. Owner communication very fast and easy as well as check in.

Matthew

4 years ago

Lovely flat in the lovely Montpellier area. Thanks!