Kim

1 day ago

Where the flat was located. The size and the facilities offered.

Heather R.

6 days ago

Property fine.. It was clean and contained everything we needed... Second bedroom very small and windowless so we used the lounge as the second bedroom..

Gemma

6 days ago

Location

3rd time staying and can safely say will not be staying again!
On booking an extra night I called company and asked them “To please make sure parking pass is left as we would be arriving very late’ gentleman confirmed it would be left and put note on system. In the past we’ve had no pass left & I wanted to ensure with such a late arrival we could park. Surprise surprise no pass! Called helpline who told us could t do anything till following day!!

Following day - I had to call 3 times with promises of call backs etc to chase pass & we ended up paying £12+ for all day parking.

Apartment now needs a huge update! Cracks everywhere! Lounge curtains are having off. Lounge windows filthy and one can’t stay open.
We went to have food and had to was tins, plates, glasses as they were filthy!
Kitchen towel left was dirty so we had to go and buy one!
Paint is peeling off the wall in the bathroom. Big plastic holes left in shower where something used to be. No where in shower to put items
1 roll of toilet paper left for 3 people for 3 nights - again no where to put so you either balance on radiator or put on floor! Why isn’t there a toilet roll holder?
Main bedroom - window will not staying open! You need to prop it open.
2nd small bedroom - springs are coming out of mattress esp on side so watch your legs! This room has no window so with warm weather a fan needs to be provided. Advertised as double and more of a large / 3/4 bed. Definitely not made for 2 people.
Hall way to bedrooms & bathroom is covered in huge cobwebs
Outside the property all weeds and trees are over grown so makes the property unappealing
Only perk is location
This property needs a huge deep clean and updating!

Justin

1 month ago

Comfortable bed

Lack of shelving in bathroom, everything looks tired, could do with a bit of a revamp

Dan

1 month ago

The apartment is well located with many things to do within walking distance. It was clean, spacious and comfortable however requires maintenance and a cosmetic refresh (huge cracks in living room ceiling, holes in various walls and tired paintwork throughout). There were a few issues with the place that although didn’t impact our stay, could do with being sorted - curtains hanging off in living room, mattress smaller than bed in second bedroom, Wi-Fi only sporadically reached living area so couldn’t watch the advertised Netflix, no hairdryer or coffee machine despite being advertised. It’s also worth noting that the second bedroom doesn’t have an exterior or ventilation. This apartment could be lovely with a bit of TLC.

Sarah

1 month ago

Exactly as expected 👍

Hannah

1 month ago

Great apartment for a couple of days away in a fantastic location so was perfect for what we needed it for.
The host provided detailed information for our stay which was super helpful.
Only feedback would be that the place felt like it needed a lick of paint and some TLC to bring it up to a perfect standard!
Would recommend to a friend.

Kate

2 months ago

Bathroom and kitchen worked well.

Small bedroom had no ventilation and the radiator thermostatic valve didn’t work so it got very hot at nighttime. The adjoining bedroom window didn’t have blinds so if either room had a light on the other had light streaming in even if they were trying to sleep

David

2 months ago

The location.

The flat was dirty, Kerrie bought bleach to clean all kitchen area, one side of the curtains on the big window is hanging off, dust under TV cabinet and coffee table. you can hardly see through front window need a good clean.

David

2 months ago

The location.

The flat was dirty, Kerrie bought bleach to clean all kitchen area, one side of the curtains on the big window is hanging off, dust under TV cabinet and coffee table. you can hardly see through front window need a good clean.

Clare

2 months ago

Close to town. Parking available on street. Parking permits provided. Everything provided for in kitchen - even washing up liquid!! Clean and comfortable bedrooms.

Cleaning could be better - more detail required. Under tv unit. Shower unit. Cooker really bad.

Clare

2 months ago

Close to town. Parking available on street. Parking permits provided. Everything provided for in kitchen - even washing up liquid!! Clean and comfortable bedrooms.

Cleaning could be better - more detail required. Under tv unit. Shower unit. Cooker really bad.

Ros

2 months ago

We love Whitby ..and we enjoyed saying at Dales place. The flat was beautiful and spotlessly clean, with plenty of room for the three of us. It's a short walk into the centre, with nice cafes only a block away. The beds were really comfy and the Linen was fresh and clean. The shower was lovely and hot and powerful. It felt great coming 'home' after our long wanderings around Whitby.

Sophie

2 months ago

Great location and comfortable enough.
Cleanliness was lacking! Lots of thick dust in bedroom especially; needed to hoover before unpacking and unfortunately the hoover stunk of dog which then made the room stink.
Shower cubicle also very small and door was not fitted properly.

Sophie

2 months ago

Great location and comfortable enough.
Cleanliness was lacking! Lots of thick dust in bedroom especially; needed to hoover before unpacking and unfortunately the hoover stunk of dog which then made the room stink.
Shower cubicle also very small and door was not fitted properly.

Jasmine

3 months ago

Amazing stay. Helpful host! Would definitely come back!

Liz W.

3 months ago

This was a great sized apartment in a great location. Perfect for a long weekend. Beds were comfortable and furnishings etc of good quality. However it does need a little TLC.

Richard

3 months ago

Location cleanliness

Pubic hair on the back of the sink, curtains hanging off the rail in the living room, which then didnt cover the whole window. The kettle was faulty and worked only intimitantly. 1 bedroom had no window the other window didnt open. The boiler was firing up every 5 minues all night so no sleep. Boiler cupboard was broken as well. Wall paint was cracked and flaking off, the property was clean aside from the hair, but, it certainly needs repairing

Chris

3 months ago

Lovely flat great location as well, town just a few mins walk to the right and the beech just a few mins walk to the left. Had everyrhing we needed would defo stay again 😊

Thanin

4 months ago

The location was great.
Getting in and out was very easy.

The kettle has a fault.
Main living room light bulbs need changing.

Thanin

4 months ago

The location was great.
Getting in and out was very easy.

The kettle has a fault.
Main living room light bulbs need changing.

Jayne

4 months ago

Great location on west cliff
Easy to find and very close to the beach
Easy access once the ground floor once up the outside stairs
Warm apartment as we arrived in February
Nice big space in the lounge and you can have breakfast and see the sea

Paula

6 months ago

Location

Unclean and grubby , cobwebs everywhere, not internal fire doors and they did not close properly, windows filthy, only 1 hand towel between 4 people , oven mucky and microwave rusty , sofa dirty , damp in bathroom and mould on windows , paint coming off of all walls throughout the property, kitchen drawers dirty and had hairs in with utensils

Paula

6 months ago

Location

Unclean and grubby , cobwebs everywhere, not internal fire doors and they did not close properly, windows filthy, only 1 hand towel between 4 people , oven mucky and microwave rusty , sofa dirty , damp in bathroom and mould on windows , paint coming off of all walls throughout the property, kitchen drawers dirty and had hairs in with utensils

Carolyn

7 months ago

nothing to dislike location and property great

keysafe to get in tempremental

Carolyn

7 months ago

nothing to dislike location and property great

keysafe to get in tempremental

Maureen

8 months ago

Location is good and the property had plenty of space.

The hob was extremely slow to heat up so it was difficult to cook. We also did not have a hairdryer (this was on the list of supplies given), so we had to spend extra money to buy one. I did try to contact the company via the phone number regarding these issues, but was kept on hold then told my call could not be taken. I am glad that these were relatively minor issues and not something like the boiler not working!

Francesca

8 months ago

The location was good and the accommodation clean - carpets were a bit grubby but that's to be expected. It was great to have car parking sorted.

Nothing really apart from it would have been nice if the bay window was clean.

Dawn

9 months ago

Close to a town and attractions

Not clean and worn and dated in places the windows where very dirty back and front

Ecovegdan

9 months ago

Location, though not easy to initially locate from instructions.

Extra £25 'insurance waiver' to pay to get access.
Walls were peeling in places.

David

9 months ago

I did feel that the smaller bedroom was a bit cramped and the window between the two bedrooms really needs a blind or curtains - the light in one room easily wakes the sleeper in the other

Carolyn

9 months ago

The facilities were excellent. The beds were clean and so comfortable.Top quality bedding. Bathroom and kitchen were spotlessly clean.The sitting room furniture was comfortable but tired looking and the living room curtains were half off the rail one side.

There was nothing we didn’t like.

Jason

10 months ago

There were no scratch parking permits in the apartment on arrival for free local parking as promised in the listing and so I phoned Host and Stay to complain, who said that they had forgotten to put them there and assured me they would be there the next day. No parking permits arrived, despite promising, and we had to pay nearly £50 in parking fees for a four night stay. We were also promised a refund for parking fees which never happened.

Marcus

10 months ago

Location good.

Where to start…

Upon arriving, we realised the pictures must have been years old as it looks like a different apartment…

The location is good, but I am sure there are plenty of other places nearby which don’t have the following;

- bogeys on the walls next to your bed
- water/mud stains on carpets throughout
- rusty toilet roll holder
- black mould in shower
- cracked ceiling in living room which looks as though it could collapse at any point
- smelly / stained sofa
- broken curtains
- windows which don’t hold in place so have to propped open
- windows which appear to have never been washed
- internal doors which don’t fit the frames and are difficult to close
- sticky wooden floors in desperate need of sanding and re varnishing
- flaking paint on wall near bay window

The fact that you have to pay a £25 insurance policy for a property in need of a major refurbishment is beyond me.

I’m not being dramatic when I say this, but my sleep was terrible during our stay (as too was our friends in the other room) as we were all unnerved by the lack of cleanliness.

Trying to think of positives:

1. The apartment has tall ceilings and character. The Living room is spacious and characterful but as the whole apartment has been completely neglected, seemingly for years, the potential positives are completely outweighed by the glaringly obvious negatives.

2. Host and Stay were efficient and in regular contact with helpful info on how to access the apartment and even had a handy guide to Whitby which was a nice touch.

In summary, we were all massively disappointed with the standard of accommodation. Host and Stay appear to be a professional business, but the accommodation has hugely undermined their brand image in my eyes, don’t think I would book again with them or recommend.

Jo

10 months ago

The bed sheets and towels were clean. The location was good. We were lucky enough to get the last parking space on the road outside and the parking permit was in the flat ready to use for the duration of the stay.

The building and entrance was run down. The flat has a student feel to it with an old worn couch in the living area and stained hallway carpet. Importantly, two weeks before the trip, we were notified of the need to acquire £25 insurance which is required in order to be given instructions of how to enter the property (key box code) which felt to us like a scam. We ignored the emails at first but then a week prior tried to cancel the booking believing the flat was cancellable but the ‘waiver request’ was not accepted and a 75-80% cancellation fee would be charged. So we decided to continue with the booking. We had no choice but to pay £25 for insurance to enter the property, paying on the day to release entrance instructions. Had we known about the insurance and had we read the reviews, we would almost certainly have stayed elsewhere.

Dawn

11 months ago

Good location
Free parking
Good price
Nice Victorian property

Condition of property - dusty blinds, windows did not lock and in poor condition.
Struggled to find with sat nav on directions given. It stated we had arrived at the destination in another street.

Alison

1 year ago

Good location. Spacious flat

No parking scratch card left for us to use as promised. The flat could be stunning but it was dusty in the lounge and overall it’s a bit tired and in need of a refresh

Robert

1 year ago

The property was in a great location and was very spacious and had everything we needed thank you ( apart from a hairdryer which I couldn’t find).

The property could do with a bit of a refresh and the oven wasn’t very clean when we arrived. The kerb appeal could be better as the front door could do with a fresh coat of paint and the windows cleaned.

Nigel

1 year ago

Great location clean dog friendly couldn’t ask for mor

Victoria

1 year ago

Great location.

Catherine

1 year ago

Good location

In serious need of a deep upholstery, carpet, window and floor clean.

Thomas

1 year ago

Great location and good parking.
Clean comfy beds

The property is in need of some TLC and a good clean. The small bedroom had clearly not been dusted for some time.
The bedding and towels were clean however there was a bath towel hanging on the back of the bedroom door presumably from the last guest.
The front room floor had not been cleaned with crumbs under the table.
The paint work and overall feel was disappointing and grubby. The only benefit been the bedding was clean and comfy.
The heating and radiators were noisy and the giant fridge rattles.
The entrance and front door are not exactly welcoming. The windows were exceptionally dirty.
Great location but could not recommend I’m afraid.

Rebecca

1 year ago

Great location, easy to access plenty of room for a short break. Slimline dishwasher was useful, appreciated the parking permits.

Didn’t like the extra last minute chargers, I probably missed them when booking but wasn’t very clear. Other flats in the building also were of the same opinion as same company.

We would have appreciated a cloth or sponge for the kitchen & a couple of dishwasher tablets left as we have had in other properties in the past.

Mattress protectors would also have been nice on the beds for a little more cleanliness.

If the few improvements were in place we would definitely return and stay longer.

Susan

1 year ago

excellent location, close to the centre of Whitby

some of household goods, facilities were basic

Tracey

1 year ago

Very central to whitby town
Towels lovely & soft

Beds could of been a big bigger.
Everything else good

Butler

1 year ago

The two positives were comfortable bed, clean bedding, and towels.

The condition of the apartment was poor.

It is in need of redecoration and thorough clean.

On arrival, I moved the sofa forward of the radiator in order to allow the heat to circulate the room.

Underneath the sofa was lots of dust, feathers, a playing card, and a curtain hook.

Fortunately, there was a vacuum cleaner in a cupboard underneath the stairs, so I was able to rectify the issue.

The curtain rail was partly disconnected from the wall, so when I tried to open the curtains in the morning, I had to climb onto a chair, then use a wooden spoon to re-open them.

The microwave is set on a shelf, that is quite high, which makes it impossible to view the timer settings.

I fully appreciate that two of the photographs are not of the areas requested on this website. However, l feel strongly that people looking at the apartment need to view the true picture.

I do have more photographs of other negative areas.
Unfortunately, there is only an option to post four of them.

The photographs on the website made the apartment look appealing.

Sara

1 year ago

The apartment is in a good location , close to shops and bars/cafes, it was a comfortable stay .

It could have been better equipped in the kitchen.

Simon

1 year ago

Location

The property was infested with fruit flies. I had to go back to work and while I was out my wife couldn't stand the flies any longer. The owner sent a cleaner with some fly spray but it didn't work and so my wife had no other choice but to re locate to another hotel. The owner said they would give us £60 back but we haven't received anything back in over 6 weeks.

Andrew

1 year ago

Great location

Wrong code for key safe! Heating didn’t work,we informed landlord but not addressed. No parking voucher as promised and stained bedding.

Natalie

1 year ago

Location

Flie infestation curtains hanging off heating not working mold on bathroom wall moody seal on shower cracks in ceiling scratch marks on most of the walls it’s needs allot of tlc but needs to be sorted before next people use it ‘

Sharon

1 year ago

Location is ideal, literally 5 mins walk from everything

2nd bedroom really small with no natural light abd could hear fridge freezer running.

David

1 year ago

Nice property but perhaps ready for some TLC

Philip

1 year ago

Location

I comfy
Dirty
Smelt unclean large crack in living room ceiling
Furniture dated and not looked after
Sofa smelt dirty

Claire

1 year ago

Good location. Lounge area is spacious. Kitchen is well equipped - but no wine glasses 😥
Both beds were were comfortable- a double so if use to a king you will struggle. Main bedroom was pleasantly decorated. Other room is windowless.
Shower was nice and hot and powerful.
It’s easy access with only a couple of steps up to doorway and first apartment as you walk in. 5 min walk into centre.

I read a range of reviews before I arrived I was a little worried, as many were the same and didn’t seem addressed. But didn’t have any real issues. Yes some marks on carpets and walls - surly the deposits or insurance should cover this to rectify?
No hair dryer as stated - thankfully brought one with us!!!
Parking is a mare ( maybe just a busy weekend end of September ) Parking permit was ready on the table plus one for Scarborough!) - first night Friday parked on west cliff for free after 7pm but had to get up and put a ticket on for 9am. Saturday had to pay £6 to park until free kicked in again on West Cliff, finally Sunday morning managed to get use for the parking pass on the road and moved at 12 to in front of the apartment! Wardens do walk up and down so I wouldn’t chance it! Parking not the accommodations fault by the way!
The apartment could do with some more loving care and attention to detail after each visit.
Why have window boxes if don’t maintain, front garden areas again needs a tidy - little things make first impressions.
This could be a really lovely little apartment if just a little more care taken by the owners/agents.

Clairep72

1 year ago

Good location. Lounge area is spacious. Kitchen is well equipped - but no wine glasses 😥
Both beds were were comfortable- a double so if use to a king you will struggle. Main bedroom was pleasantly decorated. Other room is windowless.
Shower was nice and hot and powerful.
It’s easy access with only a couple of steps up to doorway and first apartment as you walk in. 5 min walk into centre.

I read a range of reviews before I arrived I was a little worried, as many were the same and didn’t seem addressed. But didn’t have any real issues. Yes some marks on carpets and walls - surly the deposits or insurance should cover this to rectify?
No hair dryer as stated - thankfully brought one with us!!!
Parking is a mare ( maybe just a busy weekend end of September ) Parking permit was ready on the table plus one for Scarborough!) - first night Friday parked on west cliff for free after 7pm but had to get up and put a ticket on for 9am. Saturday had to pay £6 to park until free kicked in again on West Cliff, finally Sunday morning managed to get use for the parking pass on the road and moved at 12 to in front of the apartment! Wardens do walk up and down so I wouldn’t chance it! Parking not the accommodations fault by the way!
The apartment could do with some more loving care and attention to detail after each visit.
Why have window boxes if don’t maintain, front garden areas again needs a tidy - little things make first impressions.
This could be a really lovely little apartment if just a little more care taken by the owners/agents.

Delyth

1 year ago

Had a lovely week! Spent a lot of time in the flat, and saved money by cooking lots. Very relaxing week, very much needed. Thank you!

Alison

1 year ago

The only good thing about this property was its proximity to town and the beach

Just about everything, the rental company were bullies, read the fine print! I understand there is a small minority of people renting properties like this for parties but this company treats everyone like they are criminals, you have to pay either a £25 waiver or a £250 damage deposit + £10 admin fee, the deposit is refundable if they decide there is no damage to the property but it will take 7+ days to refund. Once you click on book you are told it is non-refundable, but the law is that a cooling off period should be applied. If you request to cancel even on the same day as booking it is just a request for a partial refund that will be ‘considered’ by host & stay, this is stretching their legal rights to the limit. Host & stay did not supply the promised package, the property was unsafe due to dampness and possible mould spores, definitely had a long term water/damp problem in the cupboard under the stairs, and the property definitely does not accommodate 4 adults as described. The beds in the apartment are queens not doubles if you are normal size people it is like sleeping on a clothes line trying not to fall out of bed. The bedding was not clean one of the duvets could nit be used due to damp and they did not provide the free parking as promised. They kept telling us a card to cover the permit only parking area would be delivered to us it never was. I would never book with this company again!

Julie

1 year ago

Great location central to everything great beds everything was there

Windows needed cleaning marks on paintwork shower caddy not fixed to wall and rusty cup marks on coffee table and glass table not clean

Philip

1 year ago

The location was good.

Dirty carpets and floors, scuffed walls and the shower door was hanging off which was dangerous.

Joanne

1 year ago

Fantastic location. The apartment was well furnished and was all very comfortable. It was easy to access the keys. Dog friendly!

This was a ground floor flat so it was perfect for my dad who doesn’t cope well with too many stairs.

The second bedroom has no natural light so it’s a little cave-like.
No hairdryer.
You have to pay £25 damages before you even arrive and it’s non-refundable!

Ernestas

1 year ago

Beautiful apartment. Great location.

Fabien

1 year ago

Logement spacieux,
Bon emplacement
Salon agréable,
Cuisine complète
Lave-vaisselle
Instructions claires

Matériel dans la salle de bain vétuste: porte de cabine de douche qui s'est démontée, et plus de balais à WC, rouillés.
Canapé vétuste...
Pas de protège matelas. Sèche cheveux absent.

Robert

1 year ago

The apartment was very well equipped. The location was good.

The bed in the first room on the left hadn’t been changed, it had fluff on the sheets and the sheets were very crumpled and untidy. So resulting in a guest sleeping on top of the sheets. There was no parking permit left for us so had to ring Host and Stay, they said they would call us back with a solution but never did. So had to park a long way away. Then to find the permit when putting the keys back on departure. The overall cleanliness of the apartment was well below standard.

Beth

1 year ago

Great location. Lovely traditional building & well thought out living space. The furniture was comfortable and it was enough for my family of 4 plus our little dog.

There are a few “tired” areas that would benefit from future attention but they didn’t affect our overall stay and we would stay again. Some marks on carpets, marks on walls, 1 x bedside lamp didn’t work, a full length mirror for dressing would be great, the shower caddy is rusty & falling off wall….

Martyn

1 year ago

Perfect location, close to the beach and amenities.
Tastefully decorated and furnished and the beds were super comfy.

There was no parking permit until we contacted the host and subsequently we had to pay to park which ended up being some way from the property.

David

1 year ago

Very spacious close to shops and restaurants also sea front

Nothing

Sallie

1 year ago

The apartment was great clean, spacious and the location is great!!

The shower was awkward to turn on but it was great once you managed to turn it. The windows on the outside needed cleaning, I know it's hard near the sea to keep clean but if they was it would of been perfect.

Lily

1 year ago

Great location and surface cleaning was great but the whole apartment needs a really deep clean-such as carpets, floors, sofas. Everything looked a little worn out. The decoration is tasteful but needs a really good touch up. there are marks/scuffs, rips and stains. Bathroom parts need replacing, toilet brush holder, toilet paper holder and definitely the shower caddy! Apart from that it was a lovely trip and very easy. loved the big windows and information readily available.

Andrew

1 year ago

Location

Ian

1 year ago

Great location, free on street parking. Nicely furnished large appartment on ground floor.
Was surprised to be asked for £250 deposit + £10 admin fee, however it was returned about 10 days after my holiday, so can't complain.
Great on line guide to the local area.
Thanks to previous guest the TV was still logged in to Netflix :-)

Christina

1 year ago

Great location, lovely area and looks great

Jayne

2 years ago

The property was in a good location and every thing in the apartment that we needed .

The windows were dirty ,cutlery and glasses gruby toilet brush disgusting on the whole I feel the standards of this property were below average,would not stay again.

Rosanna

2 years ago

Disappointed. Filthy rusty toilet brush and soap holder rusted in shower. No towel rail fittings. Kitchen living area door removed. So colder months bear would accept. The property itself old and tired. Needs to be refurbished. Also 4pm check in. Most hair offer 2pm. And also are flexible. We had 3 hour delay on train journey. My sister has Asperger’s. Was exhausted. Asked for earlier check in. Told not possible. As needed to prepare apartment. I discovered same apartment by Host and stay on booking. I am member use for travel abroad. And U.K. so as I’m at level 3. I would have received 20% discount. AlsoHost & Stay ask for £250 accidental damage waiver. Whilst it’s a returnable deposit. Etc. Individuals don’t ask for this and are more flexible on check in. My last hoar asked if we wanted a check in at 12am. The apartment certainly not luxury. as quoted in their description. Lots of lovely pubs nearby with rooms.

Fariya

2 years ago

Great place with every thing you need on a vacation. They even had a lot of cutlery for our meals. Good amount tea dips, sugar sachets and coffee sachets as well. Rooms were neat and clean. Good warm water access. Clean bathroom. Very comfortable living room.

Janet

2 years ago

Location was good.Close to the sea and could walk into town.Nice little pub down the street.
If there was a washing machine it would have been good.

Not a lot of parking.

Kai

2 years ago

Not far to find the break fast

If have the washing machine it good

Christine

2 years ago

light and airy, nicely furnished

the bed was a little uncomfortable, pillows could have been better.

Jane

2 years ago

Leaving.

Arrived to litter filled front garden. Lock box jammed closed and neighbour sprayed it with WD40 and managed to open it. Tried to phone for help but didn't get response. Place is scruffy and dirty, walls cracked, black mould in window frames, crumbs on kitchen cupboard door handles and underneath microwave. Microwave smells really unpleasant. Second bedroom is a cupboard with a high window giving light from the other bedroom. No storage in second bedroom, wardrobe in main bedroom closed and handles broken so can't be opened. Absolutely disgraceful so called holiday home. Purely a money making opportunity with no regard to holiday makers comfort or convenience, total rip off.

Jayne

2 years ago

Filthy windows, dirty glass dining table top needed cleaning underneath, thick dust bottom of coffee table. The toilet brush was filthy with excrement, and broken, toilet roll holder really rusty, how much does it cost to replace a toilet brush and holder, very little it was disgusting

Robert

2 years ago

The location was good and the ability to take my dog on our break

The property looked unloved. Not clean at all. Made me feel uncomfortable

Andrea

2 years ago

The apartment layout and the location.

outside appearance was very deceiving,

Rosie

2 years ago

Mixed review really, we were told a maintenance person may come on the first day we arrived but he never turned up, we asked for an update and got one 24 hours after arriving. We also never got a scratch permit for parking so spent the first 24 hours wondering if someone was going to come round or I would get a ticket on the car. Had to call them and they said someone would drop a permit off within the day: which is great but you can’t really relax knowing someone may be coming round!
There were also a lot of automated messages to me even though I was already messaging them, it was all too businessy (spoke to 7 different people).
With all that being said, the location is great, flat is very roomy (bigger than in pics) cosy, warm, good tele and nice fridge, comfy beds and amazing shower. 2 mins from the beach and all we need nearby.
Basically if you don’t have any problems on your stay you will have a great time, but if their are hiccups you’re weekend will feel like a waste! Potluck!

Melanie

2 years ago

Worked well for us. Thanks.

Chris

2 years ago

Great location. 5 minutes walk from the beach in one direction, 5 minutes walk from town in the other direction.
Apartment was nice and clean. All in good condition with high ceilings and felt more spacious than expected.

Adele

2 years ago

Great location, very central. Cute, cosy 1st floor flat.

Geoffrey

2 years ago

Location was fantastic

We liked everything other than the weather!

Geoff

2 years ago

Location was fantastic

We liked everything other than the weather!

Mark

2 years ago

Tastefully-decorated apartment in a quiet street very close to town (just a five min walk to the West Cliff front). Parking permits left for us and we had a nice stay.
A couple of tips:
1. The key-secure box is the 'Apartment' one... NOT the 'Host & Stay' one!
2. Make sure you have enough wi-fi data - the router's positioned in the back-bedroom and doesn't reach the living room,
3. The kitchen is a touch under-equipped; bring your own cafetiere amd if you're cooking, a cheese-grater and a decent saucepan (the one provided is tiny).
Overall though an enjoyable stay and would recommend.

Libby

2 years ago

Absolutely lovely place to stay in, so cosy and clean. Not far from everything either. Would definitely recommend to anyone wanting to stay in centre on Whitby.

Jenny

2 years ago

Fantastic location, really great for access to the beach, shops etc. The property felt very spacious and airy due to the high ceilings.

My only small complaint is that there weren't enough drinking glasses and only 1 wine glass. We were offered more when we contacted the agent but they didn't turn up.

Nicola

2 years ago

Lovely apartment, excellent location, kitchen well equipped, cosy. Lovely high ceilings and good quality furniture, comfortable beds, very pleased with it

There were a few minor issues:
The dining table was broken, pulled the chairs out on arrival and the leg fell off! Didn't affect us as we don't usually use the table anyway.
Neighbors were quite noisy but it was a weekend and that's to be expected
For £200 a night I would expect there to be a hairdryer in the apartment but there wasn't
All in all though a lovely stay

Ivanka

2 years ago

the location and size of the flat were good

for one thing Host & stay sent me 32 emails! for arrangements.
There was a large blood stain on the kitchen counter
The wifi didn’t work and Host & Stay says they consider wifi a luxury and do not guarantee it
The furniture in the bedroom was in sorry shape
The bathroom sink didn’t work correctly
The kitchen drawers had long dark hairs in them
The floor in the living room was filthy

Ross

2 years ago

great location and a great sized apartment!

Annette

2 years ago

Great location and within walking distance of everything

Little things let it down - curtains hanging down despite previous reviews - only two days parking whilst listing shows full parking covered - kerb appeal shabby - no hair dryer as stated - not enough toilet role only two provided For three people over four days - tv had limited channels - only two wine glasses- only two hand towels- none of these were real breakers but simple things to fix and make this accommodation great 😃

Gypy

2 years ago

Fantastic location
Spacious and comfortable

Filthy carpets
Floors in bathroom and front room were covered in dust and hair
No free view on TV as stated in description
Even with the negatives, it was a good stay

Julie

2 years ago

Great location, perfect for a short stay.

Martin

2 years ago

Originally, owners obviously made a lot of effort to refurbish. Good quality bedding and towels.

On arrival we thought the property was undergoing maintenance as the exterior of the building was grubby.. A curtain was hanging, clearly not attached to it's fittings. Handles missing off the wardrobe. The windows were filthy. Deposits of stale food on the inside of the dishwasher and on the glass dining table, badly stained dining chairs and general cleanliness was very poor .

Clive

2 years ago

Not much

It was very dirty. We had to buy washing up liquid to clean crockery. Dinning table was broken. Bathroom toilet holder was disgusting.

Zhang

2 years ago

地点不错,离海边很近,厨房做饭的东西也比较齐全. 房间还算安静.总体好评.

Sarah

2 years ago

Decor was lovely. It was good to be left milk in the fridge.

We had to call repeatedly to receive our parking scratch card. We could hear the upstairs residents VERY clearly, this woke us every night and early morning.

Tracy

2 years ago

Pleasant, well equipped apartment in a great location with easy access on foot to all Whitby has to offer. Would happily stay again.

Nik

2 years ago

the property was in a good location.

the towels from previous guests were still hung on the backs of the doors in the bedrooms. the window in the back bedroom did not lock

Bethan

2 years ago

good location for the West Cliff and for the town
period features give it character

not as clean as I would have liked esp bathroom
the glass dining table top was on a slant

Andrew

2 years ago

location was brilliant, Beds very comfortable and the facilities were great. Parking voucher a massive help

The bathroom skirting was covered in dust on the left hand side. Dust every where in main living room. Hall wall carpet had some horrible stains. Unable to lock/secure main bedroom window. Windows were very dirty

Cato Tobi

2 years ago

The property was delightful, clean and comfortable with most of the basics covered. Other than a few seagulls the area was peaceful. There were lovely views of the harbour just a couple of minutes walk away and some convenient grassy spots to walk the dog nearby. Unfortunately Whitby isn't a very accessible town for anyone mobility issues (lots of hills, steps, lack of drop kerbs and not very generous disabled parking). The parking permits were gratefully received although it took us a while to find them hiding at the back of the welcome pack we'd been provided. The host was very helpful when we had to contact them on arrival with some questions. We were however disappointed to find out the hairdryer was missing from the apartment, although they did say this would be looked into. Coffee making facilities also only seemed to include a kettle and a jar of pound shop instant coffee. Luckily, as big coffee drinkers, we'd packed our own coffee maker just in case. It's a shame we hadn't thought to pack a hairdryer too.

Caroline

2 years ago

had everything we needed

outside curb appeal could do with a make over

Philip

2 years ago

Comfortable and nicely decorated. Very well located. There was ample room for our family of three: 2 adults and a 7 year old.

Nothing we particularly disliked. The fact that if you turned on the light in one of the bedrooms, it illuminated the other bedroom through the top window was a slight hindrance.

Laura

2 years ago

Wonderful guest apartment very close to the sea and the whale bone arch. Very clean and comfortable. Parking card is a big bonus too.

Rebecca

2 years ago

Really good location only 1 minute walk to the coast, close to everything you could need! Apartment is spacious, the bedrooms are nice and homely. The parking card is great and there is lots of parking nearby, you cannot always get a space so be prepared to walk a little.

Page

3 years ago

Comfy furniture facilities good overall value for money

Better quality beding

Richard

3 years ago

Everything was great the flat is I a great position easy walking distance in to town and local bakery to

Milk.in the fridge There could have been some milk in the fridge, there is tea coffee and sugar so having some milk there ad well would have been good

Mary

3 years ago

Place was dirty and smelly.. apparantly a £60 charge is included for 'covid cleaning'.., - yet we found random Pringle crisps on the floor!.. Furniture and carpets were stained, - so we made sure to take plenty of photos on arrival, - as we ourselves did not want to be held accountable! Some wardrobe doors wouldnt open.., - plus the lights were flickering on and off!.. - We contacted the given number to inform them of our finds.., - and was told to email the pics.., - yet the email address was coming up as 'incorrect'! Location was up a steep bank too..

Harrott

3 years ago

Great location

Wasnt cleaned that well, dust all around the tv and crisps under the TV unit.
When you walk in it smells of drains.
Soon as you shower all you can smell is drains.
Bed was hard also

Joanne

3 years ago

large spacious apartment

Jaclyn

3 years ago

Nice apartment - great location for central Whitby, and for walking to Sandsend and beach etc. On - street parking handy (but can take a while to find a space!). Apartment generally clean and tidy, 2nd bedroom quite 'cosy', and shower cubicle tight, but otherwise good 😊

Cathy

3 years ago

great location, very clean and mostly nicely presented, great communication prior to arrival and easy check I. with key safe

there was a curtain missing and the fireplace didn’t work, it’s was not as good a state of repair as the photos make out

Ann

3 years ago

Comfy beds

.reported to Host and stay..got call back from Amber told get back to me nothing!!!Dirty apartment ,windows ,bed settee ..floor disgusting .. behind sofa...never been cleanedgarden weeds window box lack of tlc...not sure who cleaners are?? Need sacking
Curtains hanging off window..only one up other in cleaning cupboard
Flickering light bulb all weekend...took loads of photos and videos.
Want refund ASAP 😕

Laurie

3 years ago

It was home from home, lovely and warm and we thought it was bigger than it looks in the pictures. Great location with a short walking distance to the harbour, shops, cafes, etc. Communication from the owners was also brilliant and everything clear, from directions and parking to even having a travel guide of what to see and recommendations for food and drinks.

Loved everything!

David B.

3 years ago

Property is in a good location handy for the beach and shops. Boiler in the bedroom was very loud one night waking us all up. The heating was on at night couldn’t seem to turn it down.

Danielle

3 years ago

the location and the decor was lovely

nothing really, the lounge curtain was coming down already when we got there - the curtain clips had come off and we would have clipped them back on but it was too high up

Helen

3 years ago

We arrived for our stay on the Friday and other than parking near by being pot luck (we didn't move the car once parked as it was so busy), first impressions were good.
Lovely open plan lounge/kitchen area. Two double bedrooms with clean kitchen, bathroom and bedding.
There were a few things though that weren't great.
The lights didn't work in the hallway on arrival. We did report and say leave until we had gone but still weren't working on arrival.
The first bedrooms natural light is solely dependent on the second room and their curtains being open due to the windows in the first being high up and going into the second room.
The same room has no ventilation due to the same issue.
The boiler was loud when it kicked in and is based in the second bedroom, not a problem unless you're a light sleeper as i am.
The neighbours were loud when they were coming in and out late at night, lots of banging. Not something that is the fault of the apartment and pot luck who you get above but wasn't great. Wasn't constant though and was worst on Saturday night.
The fridge smelled though looked clean and became intermittently very loud, like it was overheating but we only had a few drinks in there. Worked though.

We ate out so didn't do any cooking but the facilities for cooking was fine.

The apartment is close to the centre of whitby and was easy to navigate on foot in and out if the town. It is downhill into town and up out but that's whitby and we found the location really good.

Getting ready for a bit of a freshen up but if you are a relatively deep sleeper and want somewhere close to the town centre that is quite modern then not a bad place to stay.

Andrew

3 years ago

Unfortunately all female party in apartment underneath, playing really loud music all weekend. Would not have booked if known building excepted same sex parties

Rachel

3 years ago

Amazing apartment in a great location. Fantastic stay!!

Anonymous

3 years ago

lovely apartment nice and spacious

Russell

3 years ago

We’ve stayed at this apartment previously and unfortunately it’s deteriorated badly. Stains everywhere, windows filthy, curtain hanging off, ironing board a disgrace (dirty,torn and stained), water hammer from boiler sounding like a drill, I could go on. No parking permit on arrival, rang, told to move car elsewhere until next day as the permit had to come from Scarborough, less than 20 miles/30 mins, considering Host & Stay got things wrong, appalling customer service.

Laura

3 years ago

It’s a beautiful apartment. The furniture and decoration looks great and is very good quality. The beds are very comfortable. It has everything you need for a short stay. It’s located close to everything you might need but still in a quiet area.

There are some areas that would benefit from a touch up but it doesn’t really take away from the loveliness of the apartment.

Pip

3 years ago

Absolutely fabulous accommodation in a great location with everything I needed. Extremely comfortable beds and just a short walk into town and onto the beach.

Jo

3 years ago

Beautiful apartment in an amazing location. So close to everything yet really peaceful. Couldn't have been better. I would highly recommend it.

Carol

3 years ago

Location and apartment was just what we needed

Roisin

3 years ago

Great location close to Skinner St for nice cafes and shops. Communication from the host was very speedy. We thoroughly enjoyed our stay.

Sean

3 years ago

Great location. Very good clear communication. Would stay again!

Andy

3 years ago

Great flat in an ideal location close to the beach and centre of town.

David H.

4 years ago

Top marks around, 5 min walk to beach and shop. Really nice apartment couldn't of ask for more, would definitely stay again top marks all round.

Russ

4 years ago

Not the best communicators but dealt with our issue well and quickly. The accommodation was very well placed in Whitby but it was obvious that the decorating was hastily done, so didn't feel like luxury accommodation. Which is what our first impressions were when seeing the pics on the website.

Emily

4 years ago

Clean and well presented flat in a very convenient location. Was only staying one night for a business trip so it was everything I needed

Gavin

4 years ago

Exceptional accommodation in an excellent location with responses to any queries answered almost immediately. We had an outstanding Christmas, a nice walk on to he Beach and a kitchen fully equipped to cook our Christmas dinner. I cannot rate this apartment and it's location highly enough. will be booking again very soon , superb.

Vicky

4 years ago

Lovely apartment, fab location!

Janet

4 years ago

Great apartment in an ideal location for exploring Whitby and the surrounding areas.

Andy

4 years ago

Excellent for our short family stay. Exceed expectations

Rachael

4 years ago

Lovely apartment, clean and in great location. Perfect for enjoying the sights that Whitby has to offer.

Sarah

4 years ago

Excellent location, lovely flat

Mark

4 years ago

Great stay in Whitby, the location is fantastic (if a little confusing to find as Havelock Place and Belle Vue Terrace are sharing road by the looks of it!), the place itself is such good value, clean, great amenities provided, beds lovely and comfy - and a 3 min walk to Silver Street Fisheries for some SUPERB F&C's ;-)

Kate M.

4 years ago

Fabulous location and great first impression. Description accurate to the property and our children were happy to share a bed for the duration of the stay.
There was no parking permit when we first arrived but this was very quickly ironed out by the management company which was great.
If you were staying for a long time it is worth noting there's no washing machine (this may be in the description but we didn't look prior to staying).
We had a great time and would recommend the property to friends.

Jessica

4 years ago

Nice place, good location, would definitely stay there again!

Ruth

4 years ago

Perfect apartment for visiting Whitby. So close to beach/town on foot. Accurate to pictures here - cute and cosy but spacious enough for 2 people to cook / chill in sitting room. Spotlessly clean on arrival - very appreciative of adhering to high cleaning standards given the current climate. Felt clean and safe. Easy check in check out process. Would rent again.

Avninder

5 years ago

A clean apartment, in a very good location. Simple check in, and responsive hosts.

Katie

6 years ago

Let’s very little place. Cosy, bright and comfortable. Close to all the lovely parts of Whitby and pet friendly too. Highly recommend.

Gareth

6 years ago

I would definitely recommend Stay North Yorkshire properties