Kevin

1 week ago

The apparent was first class, high end furniture and utensils.
The whole experience was delightful.
The small court yard could have been better presented, but that is being bit picky.

Gail

2 months ago

The Royal Hideaway is a beautiful apartment in a great location, right on the seafront and a few minutes walk from centre of Whitby. The apartment was very clean and tidy with everything you need. Dale was responsive to all messages sent and access to the property was very easy. A little more explanation about the parking would have been useful - it is at the rear of the property and it wasn’t obvious at first about how to get there. But great that there is allocated parking. Would definitely recommend The Royal Hideaway and would stay there again.

Fiona

3 months ago

lovely and clean, comfortable. Great location.
my only issue was lack off hanging space and no mirror in the second bedroom.

Amanda

4 months ago

Lovely large apartment with all amenities you could need and is furnished to a high standard.
Great location and great having a parking space at the back of the building.
Also very handy having a little enclosed outdoor space for the dog.
Had a slight issue when we arrived as the apartment had not been cleaned since the last guests, but I called the number provided and spoke to Mark who was extremely helpful. Two lovely ladies turned up (late on a Saturday evening!) and left the apartment spotless. This was a slight inconvenience but did not spoil our stay.

Joanne

6 months ago

The apartment has 2 bathrooms as well which is a plus with 2 teenage girls .
! This place has been so beautifully decorated with high quality fixtures and fittings ! you have everything you need including a lovely modern kitchen . we absolutely loved our stay !
Having a parking space is wonderful and a lift was very handy to bring all our things down .

My only criticism is the little outside courtyard could have done with a spruce up like the one next door ! maybe privacy screen of a fake hedge and a bit of greenery! would finish the apartment of perfect !

Joanne

6 months ago

The apartment has 2 bathrooms as well which is a plus with 2 teenage girls .
! This place has been so beautifully decorated with high quality fixtures and fittings ! you have everything you need including a lovely modern kitchen . we absolutely loved our stay !
Having a parking space is wonderful and a lift was very handy to bring all our things down .

My only criticism is the little outside courtyard could have done with a spruce up like the one next door ! maybe privacy screen of a fake hedge and a bit of greenery! would finish the apartment of perfect !

Nathalie

8 months ago

Lovely flat, very well equipped and great layout. It has everything that is needed for a short comfortable stay. Location is ideal, just a few minutes away from Whitby's sensational beach and a few minutes away from shops, restaurants and pubs.
We were very impressed by the digital guide that had all the information we needed for our stay, and some good recommendations also.
Just be aware that Google Maps doesnt get you to the right address, it gets you the other side of the Crescent and from there it was difficult to understand the directions to the flat and where to park. But we got there and really enjoyed our stay.

Matthew

8 months ago

The apartment was fantastic.
Can't fault the host for how they have created a lovely and convenient place to stay. The parking spot is a big plus as it is very busy in that area.
The local guide provided was accurate and informative.
Would stay again.

Laura

8 months ago

Location great, layout of apartment and amenities ideal.

Disgusting cleanliness! I had to hoover on arrival as my 9 month old was crawling the floor when I picked him up his hands were black with dirt and dust. Dog hair floating around in clumps from under tables and sofas - even a quick clean would have got most of these up but I saw no signs of any floor clean from your last guests to us arriving! I have stayed with Host and Stay in Whitby across numerous apartments and I am considering never again as on every occasion the cleanliness is disgusting! Foul smell coming from one of the shower/toilet rooms which must be obvious as a poor effort of putting a Reed diffuser in has not helped at all. Patio doors all dirty and mouldy not safe for little ones to be crawling around in your apartments. Dishwasher stunk invest in a dishwasher clean. I purposefully left the hoover out hopefully your cleaners will take a hint.

David

8 months ago

Great. Location

Susan

8 months ago

Excellent location.
A very spacious apartment particularly the living room and main bedroom
The Lift was a bonus
The parking space
Lovely decor especially in the living area
Plenty of cupboard space in kitchen

Both bathrooms have black mould in side the showers
The outside seating area is full of weeds, the table and chairs were dirty and had to be cleaned.
The main bedroom has black mould running up the wall and around the doors to the patio
We stayed for 9 nights and would have expected towels and sheets to be changed.
No clothes maiden to put washing on and the hangar selection and quantity

Linsey

9 months ago

This is a great and spacious apartment right at the top of the West Cliff so accessible for all parts of visiting Whitby and hiking on the Cleveland trail.
Regrettably, we did have a few problems and whilst the host was responsive, they were not resolved and a complaint had to be filed.
Dont let it put you off staying there as it is a great apartment.

Jane

9 months ago

The apartment was beautiful
location great
it was let down with poo stains in the toilet
The single beds mattresses sunk in the middle and were uncomfortable

Iain

10 months ago

The apartment was exactly as described. Modern, clean and spacious. Despite being a basement flat it didn't feel like it with ample windows at ground level to let in lots of light, with shutters for privacy. Really tastefully decorated, and everything was on hand for simple cooking if needed. Location was excellent, and only a few minutes away from some nice independent cafes and pubs, as well as literally a stones throw from the seafront. Would stay again.

Wendy

10 months ago

Modern new furniture facilities

Basement apartment was expecting ground floor
WiFi signal very weak speaking on phone was very poor quality of broadband very weak

Dirty big footprint on bedsheet
Both showers around base of shower was black mould around sealant & up on tiles

Dust on lamps bases in both bedrooms dust on bulbs

On patio of the bedroom weeds growing into corner of French doors all around patio & wall dirty not been cleaned outside on the patio

There was a very bad odour leading to apartment down corridor didn’t smell very nice at all …

David

10 months ago

Location, facilities, cleanliness, lovely property!

No real issues!

Louise

10 months ago

Lovely place, very clean everything we needed

Not that I didn’t like it just the single bed wasn’t very comfortable felt like I was forever falling off maybe needs a new mattress, and could also do with a mirror in the 2nd bedroom

Clare

11 months ago

Really clean,great location and perfect parking space !

Lene

11 months ago

Good space, central, private parking was a great bonus. Withby is wonderfull!

Stephen

11 months ago

The apartment is modern, spacious, very clean, comfortable and extremely well equipped. It is in a super location overlooking the beach and within easy walking distance of shops, bars and restaurants. A huge plus is the private parking space. Communication with the host was excellent. I wholeheartedly recommend the apartment and will definitely stay there again should we go back to Whitby.

Paul

1 year ago

Having been to Whitby on several occasions it was great to have our own parking space.
The property itself is in a great location, it’s in great condition and its facilities are superb

The WiFi,the WiFi and the WiFi. Never, never have I had WiFi of 2Mbps- 2, not a typo!
Oh, a small thing, in all of the information about accessing the property the access code for the front door is well documented but the back door less so. It might be better to say the access codes are…

David

1 year ago

This very spacious apartment was perfectly located for the major tourist areas of Whitby, no more than a very short walk from beach, harbour, pavilion and shops. Touches of luxury made the apartment an ideal apartment for short or long stays.

Brenda

1 year ago

Our stay at the basement apartment in Whitby was everything we expected. Having a parking space solely for our car was one of the reasons we booked this apartment as parking in Whitby can be difficult or an added expense to your stay. The property was beautifully maintained & very clean. The only downside was that we found the beds uncomfortable & none of the beds were screwed together properly, so they were extremely squeaky & noisy if you moved. The legs were loose & wobbly on all of the beds. It didn’t spoil our stay & if visiting Whitby again we would definitely stay here again as it was across the road from the seafront & a 5 minute walk into the town.

Stephen

1 year ago

The apartment was as advertised and very clean and comfortable and having a lift was a real bonus. We enjoyed our stay here with plenty of space to relax after enjoying Whitby.

Stephen

1 year ago

Soft furnishings were not cleaned.
We had to hoover the two sofas which had hair and crumbs on them.

Leigh

1 year ago

Good value for money, well equipped, comfortable, warm and great location being close to town centre.

Intermittent bad smell from shower drain in en suite..Need a mirror and small dressing table in second bedroom.

Lynn

1 year ago

We loved Royal Crescent and being in an apartment as apposed to a hotel. It was very clean apart from an issue with some damp which I passed onto booking.com.

The second bedroom had no mirror which was a issue for me and the wardrobe was very small...child size which was odd considering there were 3 single beds in the room.

There was a random cupboard which had damp and was smelly and some damp on the ceiling and around the window in living area

Tracy

1 year ago

Great location modern clean value for money.

We were two couples and one room was all single beds

Madeinlia

1 year ago

Spacious and welcoming flat, comfortable beds, ample living space with two bathrooms. Also, we appreciated the dedicated parking space. Great location for the beach and town. Keys and keycodes were extremely handy for our group. Highly recommended.

We missed the sign at the back when trying to find the parking space as we couldn't work out which building was number 14. Also we didn't realise there was a back entrance to the building until the end of the first day, which would have been handy to know about when unloading the car.

Lucy

1 year ago

The Royal Hideaway is a lovely apartment based a stones throw away from all of Whitby's fabulous attractions. There are a couple of points to mention though, the kitchen, whilst a good size in comparison to the rest of the apartment, seemed under-equipped for the size of parties that can stay there - we were not short of plates and cutlery, but pans and other utensils were almost absent.
When we arrived, we were surprised to discover it was a basement apartment, while not a problem in itself, we would have thought it would be mentioned in the main listing.
A massive plus point is the included parking space, however had it not been for reading a previous review, we probably wouldn't have found it - again, we were surprised that clearer directions to the space were not in the main listing.
With all that being said, we had a wonderful family holiday and would more than likely book The Royal Hideaway in the future if we were to visit the area again.

Christina W.

1 year ago

The place was brilliant, the only down side was the children in the apartment above who 'ran a lot and played ball at other times'

Kevin

1 year ago

Location
Car parking facility
Nicely decorated and furnished

House keeping
Noise from above apartment
Damp and urine smells in storeroom and toilets
Only supplied with one key for the apartment door

Joanna

1 year ago

Everything

Graham

2 years ago

4 of us had a lovely stay at this basement flat in Whitby. Great location in a modern, renovated flat.

Gordon N.

2 years ago

The property flattered to deceive.
Furniture and fittings were fine but soon discovered underlying problems: cupboards were not clean and crumbs found inside
Mould in store cupboard , mould on ironing board making it unusable , shower smelled musty and there was stagnant water. The outside area was not cleaned and there was bird muck on the table and chairs.
We were not advised that this was a basement flat and there was also limited views outside.
The mould and sewer issues have been identified previously but have not been addressed.
Photos are available on request!!

Justyna

2 years ago

Nice, clean place. Good location

Philip

2 years ago

good size, lots of space and modern.

Bathroom extractor said ‘delayed start’ but we never saw it start so it was always damp. we had some issues and the management company replied and just said they passed it on to the relevant department (bathroom mirror was hanging off the wall when we arrived)

Richard

2 years ago

Good location, modern and spacious apartment with private parking.

Brendan

2 years ago

nicely decorated spacious flat, great location , handy to have a parking space, good app with useful info

Both bathrooms absolutely stink - damp/stagnant water - had to keep door shut to bedroom as it made that smell as well when we didn't. It wasn't very clean - crumbs and stains in fridge, sticky fingerprints on fridge door, surfaces in bedroom dusty. Not enough and very cheap hangers that clothes kept falling off. No washing up liquid or dishwasher tablet provided. No bin bags provided. Too many communications to tell us we must be out by 10am, when we got the text at 8am this morning we felt really unwelcome and pushed out . We would have liked to have used the outside patio but it was dirty and unpleasant.
Its a nice apartment but let down by all of the above, esp the smelly bathrooms. Some points may only seem small points but they make a big difference. Also the back of the bathroom door could do with a hook, there is no where to use as a dressing table and no mirror or hanging space in second bedroom so its really only suitable for children as is. Not being able to get in until 4pm and having to leave at 10am cuts into the time you feel you have paid for and considering the cost and extra cleaning charges etc we felt it was poor value for money.

Erica

2 years ago

parking space. 2 bathrooms

didn’t realise that it’s location on West Cliff was so high above the main town.

Victoria

2 years ago

Location ideal for the beach/ gardens/ walking with the dog & pleasant short walk into town. Having an allocated parking space was a massive bonus/ very convenient. 2 bathrooms was very useful when we were all getting ready.
Kitchen was really well equipped; my husband was able to make a Sunday Dinner with no issues.
Newly decorated & beautifully clean.

There was only enough hot water for 2 ppl to have a shower then we had to switch on the boost button on the boiler & wait a while for other 2 ppl to have one.
There was a storage cupboard off the kitchen under the outside steps with utility items eg an ironing board, but unfortunately the whole cupboard had a really bad damp problem with mould growing on the walls, ceiling & all over the ironing board cover, rendering it useless. Having a washing machine was great, but providing a drying rack would be really helpful.

Sarah

2 years ago

Great place to stay for the weekend. photos show the apartment exactly. We didn't realise it was at basement level but the windows are still big enough to see the road and sea.
Very clean apartment on arrival. We'd recommend to others that they bring all essentials e.g. cooking oil, handwash etc.
Instructions on where the parking space is would be useful for future guests - it's under an arch round the back of the apartment complex.

Catherine

2 years ago

Comfortable with everything we needed, very well equipped.
Great location easy walk to town centre

Struggled with enough hot water for 4 people to shower, no instructions but discovered the boost button. Not a major issue though as great break

Shelley

2 years ago

Really enjoyed our stay. The accommodation was warm and comfortable. The location was brilliant with a car parking space available at the property. We will definitely be back.

Robyn

2 years ago

There could have been some clearer instructions about how to find the back of the property and the parking space, and the fact that there was a back door available too.
The property was lovely, exactly as described and shown, the only thing that massively let it down was the quality of bed/mattress. They are the cheapest possible mattress you could find and really really uncomfortable, after a couple of days we had severe back pain. Other than that it was great, lovely that some milk tea and coffee was provided, this is very rare in most rental properties. Overall had a great stay

Michelle

2 years ago

Great accommodation, spacious clean apartment, has been kitted out to a high spec. Great location on West Cliff giving easy access to the town. Also useful to have a dedicated parking space at the back of the property

Carol

2 years ago

Comfortable stay apartment finished to a high standard. All modern facilities Great location parking space for one car. Would highly reccomend .We have stayed in many places across Whitby but this was by far the best.

William

2 years ago

The accommodation was fine that’s twice we have stayed in past couple of months but the price was up a hundred pounds

There was a shortage of toilet roll which we went and bought the bedroom door is tight it needed planing and on suite does to it would not close this is in flat 2

Abigail

2 years ago

The property was well located, very spacious inside, nicely decorated and clean. An entrance from the back of the property where there is a parking space which was very handy too. Communication from property owners ahead and during the stay was also good.

With it being a lower ground floor property you could hear the noise of moving about above. In the main it was fine, but on our last night it was very noisy, sounded like people moving furniture around quiet late into the night. It wouldn’t stop me booking again though.

Gamil

2 years ago

clean and everything new

not enough bins in the property

Janice

2 years ago

Apartment was excellent good location well equipped. Bonus was a free parking space. Really enjoyed our stay & would certainly return

Thomas

2 years ago

The apartment was so lovely and conveniently placed. it is so modern and the parking is a huge bonus!
would definitely go back.

Becky

2 years ago

Excellent apartment and service.
Really good location in the town of Whitby and great value for money.
We would definitely return to this property if it became available for our next stay.

Emma

2 years ago

Fantastic brand new apartment in brilliant location

William

2 years ago

Everything was great will be back

Struggled to park second day somebody else was in our place and not easy to find anyone

Martin

2 years ago

Really enjoyed our stay here in West Cliff part of Whitby. Apartment was clean and tidy, and exactly as depicted in photos and description. Everything we needed for a base to discover Whitby and the surrounding area.