Aikaterini

1 week ago

The location

There was no hot water in the property. We lost most of the 2nd day of our 3 night stay trying to convince the host to send a maintenance technician to resolve it.

Comins

2 weeks ago

There was no hot water

Emma

3 weeks ago

We had a great stay. Lovely place.
Loved the village.
Parking as described. Bit of a jam getting out of the village but that was expected with it being bank holiday and half term week.
The dishwasher seal was damaged and didn’t want to risk using it, but that was fine, just washed up few bits used. We made the most of the lovely food available in the village.
Good communication- everything was great - thank you

Michelle

1 month ago

The location is beautiful and the property is spacious for families.

It needs some TLC. The home wasn't as clean as we would have liked. The walls are all marked, rugs dirty and missing handles on wardrobes and cupboards. We found dirty plates and pans also. It would have been much nicer if it would be better presented by the owners.

Ben

2 months ago

Absolutely stunning location in a beautiful fishing village. Everything you could need in the house and easy to get to the cafes and pubs of Staithes.

Stephanie

3 months ago

Perfect location. Beautifully decorated and comfortable. Great views. We felt very safe and secure here. The place was well equipped. We really did enjoy our stay here and would definitely stay again despite the few snags mentioned below.

There were a few snags that need sorting. E.g. windows need a clean. Outside backdoor there is bird poo which is INCHES thick and at face height if you go out there (and splashed on back door window). So we didn’t want to go out there as looked a health hazard. Lots of the handles on bedroom furniture broken making it difficult and impossible in some circumstances to open drawers/wardrobes. One of the bathroom sinks doesn’t drain properly.

Stephanie

3 months ago

Perfect location. Beautifully decorated and comfortable. Great views. We felt very safe and secure here. The place was well equipped. We really did enjoy our stay here and would definitely stay again despite the few snags mentioned below.

There were a few snags that need sorting. E.g. windows need a clean. Outside backdoor there is bird poo which is INCHES thick and at face height if you go out there (and splashed on back door window). So we didn’t want to go out there as looked a health hazard. Lots of the handles on bedroom furniture broken making it difficult and impossible in some circumstances to open drawers/wardrobes. One of the bathroom sinks doesn’t drain properly.

Melissa

3 months ago

Great location.

Melissa

3 months ago

Great location.

Julie

4 months ago

Nothing

Location, at the bottom of a very steep hill. The double bedroom was on the third floor up some narrow stairs, near the good for an older couple with knee problems!

Julie

4 months ago

Nothing

Location, at the bottom of a very steep hill. The double bedroom was on the third floor up some narrow stairs, near the good for an older couple with knee problems!

Michael

7 months ago

In the heart of the village, with good shower, comfy bad, smart tv and a dishwasher.

No parking or permit for the village as other rentals there. Parking was a 10-minute walk up the hill. Living room furniture was basic.

Lee

7 months ago

Ideal location. Right next to a pub and the beach.

The downstairs windows were very dirty, not just a few days of dirt. My wife spent the first half hour of our stay cleaning the windows and front door. We honestly could not see through them.The rear yard was unusable due to the amount of pigeon and seagull poo!! Not been cleaned for a long long time! Outside bin was also full when we arrived, so had no where to place or bin bags when they were full.

Stephen

8 months ago

Location was perfect for me.

The windows where dirty the house was up for sale.

Julie

8 months ago

Location good

Minor detail but cushions need a wash both the sofa and individual ones.

Dawn

9 months ago

This property is in a good central location by the harbour.

This property certainly doesn’t give you a warm welcoming feel.
All the windows are dirty, covered in cobwebs and bird poop that clearly never get cleaned.
The 2 very small sofas are stained, along with the rug that is dirty and look like dog hair left on it.
The kitchen benches clearly hadn’t been sterilised with crumbs and what looked like chocolate raisins left for us to clean up.The dish washer is all rusted inside.
The kitchen window and door looked out onto the back of the property and is heavily soiled with bird poo and hasn’t been cleaned for a very long time which was absolutely disgusting.
We rescued 8 spiders that with hanging around in the cobwebs inside the property.
Also the double bedding was stained and dusty pillows like the property had maybe been empty for a long time.
I won’t be booking any properties with Host & stay in the future as I wasn’t happy about the £25 extra charge that I was required to pay 7days prior to my Arrival as the bill I had already paid to booking.com states that it included taxes and charges. I was then welcomed at the property with an email reminder that if I broke anything I must report it immediately to avoid any further chargers.
This property certainly lacks an owners personal touch.

Chris

9 months ago

breakfast not included. good location.

no instructions about heating/hot water systems. bedroom blinds could have been more light excluding - no curtains. having to pay separate insurance deposit fee not clearly mentionned when booking made which said no other fees applicanble. never had to pay a separate charge before over many years using booking.com

Jill

10 months ago

the accommodations was lovely. the location was hilly with lots of stairs with carpark a 10min walk away. might have been nice if there were a few board games in the cupboard.

Dean

10 months ago

Lovely location and apartment. Bed was comfortable and could not fault anything.

No washing machine.

Karen

10 months ago

So close to the harbour. Lovely fishing village . Close to Whitby, Runswick Bay, Saltburn., Filey

The cleanliness of the cooker, sofa, rugs, cushions . Just needed cleaning properly...A little more TLC... Otherwise a lovely stay
No washing machine or tumble dryer as per the site suggested.

Margit

11 months ago

Ich buchte die Unterkunft sehr lange im vorraus, allerdings wurden die Parkgelegenheit in der Zwischenzeit geändert: man kann sein Auto nur gegen eine Parkgebühr von 7,20 pro 24h am öffentlichen Parkplatz parken, der 8 Minuten Gehzeit (bergauf) liegt (im ursprünglichen Inserat wurde von einer Genhemigung gesprochen, die man erhalten kann; dies wurde jetzt geändert).
Zudem hat die Unterkunft keine Waschmaschine, wie im Inserat angegeben; da dies für uns unbedingt notwendig war, mussten wir die Unterkunft wechslen. Obwohl die Kommunikation promt erfolgt ist, konnten wir keine gemeinsame Lösung finden, weswegen wir schlussendlich stornieren und eine andere Unterkunft suchen mussten.
Insgesamt: schöne Lage wenn man kleine Häfen liebt, aber für längere Aufenthalte warscheinlich nicht gut geeigent (Parkkonditionen und Fehlen der Waschmaschine).

O'malley

11 months ago

Very central

No hot water for 2 days, damage payment is a joke and staff had no idea how to short the problems

Graham

1 year ago

Perfect location.

Location and space

Jennifer

1 year ago

Great location

Gatenby

1 year ago

Everything

Jackie

1 year ago

Location. Comfy bed.

Wasn’t very clean. Door handles had come off the wardrobes & drawers in the bedroom so not easy to open. Central heating wasn’t working (electric heaters provided instead). No free parking pass (company providing refund). Windows were dirty.

Oliver

1 year ago

The house is in a great location in a lovely village, sea views from the bedrooms. We arrived to find a dirty kitchen, and no cleaning supplies to tackle it ourselves. Contacted Host & Stay, very slow to respond. Eventually offered to send someone to clean the kitchen but by this time (2 days later) we were due to check out. Middle floor bathroom light wouldn’t work when the landing light is on. Dishwasher in the kitchen but no dishwasher tabs or cleaning supplies.
Also there is no parking permit as mentioned in other reviews. Parking at the top of the village at £6 per day.
Has the potential to be a great holiday let, but requires better management and a little TLC. Wouldn’t use Host & Stay again after this experience.

Matthew T., Mansfield UK

1 year ago

Great location for sure, and this is a wonderful location. But… the house was for sale and I wonder if this has impacted some of the cleaning (cobwebs, filthy microwave and rusting knives). The biggest issue was construction going on next door and not being made aware this was taking place in advance (otherwise we would have cancelled). Lots of scaffold over windows, and banging/music going on - this would have been in place for several days/weeks. Stayed here before and love this place but this time it was really disappointing and I don’t think we’d return. Feedback sent and awaiting response.

Liz

1 year ago

The house was lovely and in a really great location. The listing has some inaccuracies - a parking permit for ‘nearby’ was mentioned in a couple of places which was partly why we chose the property but there wasn’t one and parking was up a steep hill and £6 a day. The guide we were sent mentioned steaming services but there was none on the main TV. I emailed the host about the parking and go to reply, only generic welcome and goodbye messages. We did think the house was great but more and clear accurate listing information would have helped.

Michael

1 year ago

could not get into property because no one contacted me about £25 breakages charge

Pauline

1 year ago

Good location in the bottom of the village with views of the habour from the bedrooms. Spacious comfortable accommodation. Close to the amenites, a lovely little village with nooks and crannys to investigate through the hidden streets.

The cottage has a small back yard, nothing you would sit in, but it
certainly needed cleaning.

Gatenby

1 year ago

Everything

Nothing

Joanna

1 year ago

Location was good, right in the centre of the village with views of the sea by the bedrooms. Large master bedroom. Good facilities overall. Clean except for the areas/items outlined below.

The windows were very dirty, as was the back yard, and the lounge rug needs cleaning. Some handles had fallen off cupboards/draws and not been replaced. It could use a washing machine as we discovered it didn’t have one and there was no laundrette nearby.

Deborah

1 year ago

Good size accomodation and well equipped. Great location.

Back Yard very dirty. Sofas not comfortable.

Chris

1 year ago

Perfect location, good size property for a family of 4. It was good to have two bathrooms. The views from the top room were spectacular.

The property was naturally too hot for us, there was no heating on and even when it was cold outside the property was boiling. The dvd player didn’t work and we couldn’t find the outside bins. I didn’t like how host and stay try to get more money for a deposit/deposit waver, after you have booked. This might make me think twice about booking with them again.

Martina

1 year ago

Ein sehr schönes Haus, gut ausgestattet und eine wunderschöne Lage.

Nichts

Dean

2 years ago

Superb location with a sea view from both bedrooms. Amazing shower in ensuite. Everything we needed was provided at the property. Easy check in, great communication with host..

Tee

2 years ago

great location but on arrival first impression not great - cold and dirty -see below
other than issues below well laid out cottage, nicely furnished and good kitchen bathroom and en-suite facilities -the owners has refurbished it really well - the host company they use needs attention on maintenance and cleaning standards.

1. the OTT extra charges for damage waiver or breakages - it’s a money making con
2. poor cleaning and maintenance by host company
3. inflexibility of check in / out times and the traffic chaos 10am creates for residents and guest when cleaners can only clean one house at a time - the excuse used to get out by 10!

in detail so you can improve:
dirty windows on ground level could’t see out the kitchen door - or lounge windows - took us 10 minutes clean so we could see out - basic stuff that on the ground level the cleaners could easily reach as it’s the first impression it creates- the lounge floor and carpet was filthy - dirty stains and not hovered - the TV cupboard with CD snd books was a mess as was the kitchen sink cupboard - no dish cloth , or cleaning materials and one tea towel - no hover to clean up either for longer stays with kids in and out but this may not bother others it did us as we like things clean and tidy and expect it when we pay for a holiday home of this level and rating.

The bed in the top bedroom kept collapsing - the slats from the bed kept popping out despite us putting back in twice - the loo seat in en-suite needs tighten up as it was hanging off - simple fix maintenance issues and the bottom of the wardrobe was full off untidy kept spare bedding for change over in a ripped bag - just shoddy.

Teresa

2 years ago

great location but on arrival first impression not great - cold and dirty -see below
other than issues below well laid out cottage, nicely furnished and good kitchen bathroom and en-suite facilities -the owners has refurbished it really well - the host company they use needs attention on maintenance and cleaning standards.

1. the OTT extra charges for damage waiver or breakages - it’s a money making con
2. poor cleaning and maintenance by host company
3. inflexibility of check in / out times and the traffic chaos 10am creates for residents and guest when cleaners can only clean one house at a time - the excuse used to get out by 10!

in detail so you can improve:
dirty windows on ground level could’t see out the kitchen door - or lounge windows - took us 10 minutes clean so we could see out - basic stuff that on the ground level the cleaners could easily reach as it’s the first impression it creates- the lounge floor and carpet was filthy - dirty stains and not hovered - the TV cupboard with CD snd books was a mess as was the kitchen sink cupboard - no dish cloth , or cleaning materials and one tea towel - no hover to clean up either for longer stays with kids in and out but this may not bother others it did us as we like things clean and tidy and expect it when we pay for a holiday home of this level and rating.

The bed in the top bedroom kept collapsing - the slats from the bed kept popping out despite us putting back in twice - the loo seat in en-suite needs tighten up as it was hanging off - simple fix maintenance issues and the bottom of the wardrobe was full off untidy kept spare bedding for change over in a ripped bag - just shoddy.

Dennis

2 years ago

location and the property

food in freezer of the fridge, microwave smells of curry

Kat

2 years ago

Without question, the location of this property is absolutely wonderful. As is the view from both windows of the sea, the close proximity to the beach and the pub… wonderful!
The house itself was also very comfortable.

I don’t usually have any grumbles, but with this stay unfortunately I do have.
Lesson learned - read T&C’s in more detail. I frequently use Air B&B and have attended online courses re becoming a host myself, so was surprised when, after booking realised I had to pay a damage deposit of £250 (refundable) and then on top of that either a £10 (non refundable) admin charge or spend an extra £25 for extra holiday insurance that I don’t need.

As I understand it, AirB&B offer hosts amazing cover for damage liability.
It seemed unnecessary to ask for such a deposit AND the extra charges I incurred after booking.

Grumble over.

☺️- Location
☺️- Homely feel
☺️- Views
☺️- Warm and plenty of hot water

😣- Extra costs
😣- No milk, bread, butter etc.
😣- Could be cleaner

Derek

2 years ago

location was a bonus easy to get to good for the 4 of us

check in time was a little too late at 4 pm then checkout was bearable at 10 am

Jennifer

2 years ago

Great location, clean and comfortable property, clear communication