Nancy

1 month ago

We were happy with the accommodation, and have absolutely no complaints regarding communication, access, and the apartment itself. The accommodation is exactly as described.However,during our stay both lifts were out of order for 24 hrs. I wouldn't normally comment about this, as it could happen anywhere, but a resident advised us that it is, in fact, a regular occurrence and, given that the penthouse is some 170 steps from the ground floor, would create a problem for many, especially arriving with luggage.There is also the issue of the 'No Airbnb permitted in the building ' sign in the lobby. The owner advised prior to arrival that we should ignore this but we were told on site, that it is an issue, and basically, we shouldn't be there. Not an ideal situation, more an uncomfortable one. My husband is elderly and has a heart condition so the issue with the lift would likely preclude us from returning.

Walker

1 month ago

Very easy, once we showed them the booking confirmation at the GoLocal shop around the corner, we got the keys with instructions.

I really liked the venue, but definitely a few things to consider. I wouldn't travel here with family as there was a lot of student parties going on around the venue. Was ok for us, but would imagine difficult with a small child.

Peter

1 month ago

Location

Front door didn’t lock for the duration of the visit , it was unlocked when arriving so obviously someone knew there was a problem
Maintenance did come in a reasonable time , but could fix it … couldn’t secure overnight, no internal security chain to give us piece of mind
Hid valuables every time we went out
No further call or apology

Also cleaning not great in non high traffic areas , picture frames , shelf stack with books and plants on , window ledges, behind beds when pulled out , not all blinds had working chains

Liam

1 month ago

Great apartment. Too floor, great views. Plenty of space and in great condition.

Martin

2 months ago

Location was amazing, the views were fantastic the living space also

Ver poor quality pillows which resulted in a very poor nights sleep quite dusty in places too and lots of stains on furniture also looked a little tired also the key pick up staff were rude and very unhelpful

Eleonora

2 months ago

The location and the view were the best features.

It was quite hard to close the front door (not very intuitive). Some instructions would have been useful. Also, more forks and more toiletries and toilet paper would have been nice.

Eleonora

2 months ago

The location and the view were the best features.

It was quite hard to close the front door (not very intuitive). Some instructions would have been useful. Also, more forks and more toiletries and toilet paper would have been nice.

Sarah

2 months ago

Just returned from our 4 night stay at the Baltic Penthouse 2. Great location and everything is within walking distance. We did have a few issues upon arrival, but this was soon addressed and did not impact our stay here. A lovely weekend with family in Liverpool.

Mimi

2 months ago

That it was comfortable

The place is faulty the blinds dropped down on my kids we got locked in the livingroom and due to no staff being on site we had to figure our own way out with a butter knife the shower doors in the bedroom wouldn't open the pull out beds was dirty it wasn't a great experience and I don't think I'll return to the apartment and wouldn't advise and of my family and friends to either I wouldn't call it a penthouse just a little flat BTW there is no heating apart from portable heating and the "telescope" that's just there for show is flimsy and dropped on my 1 year old!

Mimi

2 months ago

That it was comfortable

The place is faulty the blinds dropped down on my kids we got locked in the livingroom and due to no staff being on site we had to figure our own way out with a butter knife the shower doors in the bedroom wouldn't open the pull out beds was dirty it wasn't a great experience and I don't think I'll return to the apartment and wouldn't advise and of my family and friends to either I wouldn't call it a penthouse just a little flat BTW there is no heating apart from portable heating and the "telescope" that's just there for show is flimsy and dropped on my 1 year old!

Peter

3 months ago

Great

Joanne

3 months ago

Lovely views very spacious and modern

The blinds were broken

Joanne

3 months ago

Lovely views very spacious and modern

The blinds were broken

Alicja

3 months ago

Spore problemy z odbiorem kluczy, mimo wielu przysłanych przez właściciela maili, nie otrzymaliśmy najważniejszego - 6-cyfrowego kodu koniecznego do odbioru klucza. Potem otrzymaliśmy zły 6-cyfrowy kod, odesłano nas do innego punktu odbioru, wreszcie po kilku telefonach i powrocie do pierwszego punktu przyszedł ten właściwy. Strata czasu i pieniędzy ( GB nie jest w UE, telefony sporo kosztują), sporo nerwów. Pan w sklepie Go Local uspokajał, że to się często zdarza...
Dla 8 osób obiekt nie jest zbyt wygodny - mało miejsca w salonie na piętrze po rozłożeniu sof, brak łazienki (są 2 na dole).
Za to bardzo ładny widok z okna i dobrze wyposażona kuchnia.

Nat

3 months ago

Found the check-in process to be convoluted, and even after numerous calls to the hosts it didn’t fully get resolved. The key fob to the building never worked. We were initially tailgating people into the building which is unsafe but we didn’t have any other options to start with. Eventually we were given a code for the building door instead which did work, but shouldn’t have needed it in the first place. The front door to the apartment could also do with a new lock, it’s hard to shut and hard to lock. The actual apartment is great. Spacious, clean, modern, and as described. The sofa beds are more than good enough comfort-wise for sofa beds. I have no complaints about the actual apartment, but the key situation was frustrating and though we were helped eventually, it took a considerable amount of time to sort. Overall I thought the stay was worth it. You won’t get many nicer apartments so close to the city centre for that price.

Jayne

4 months ago

Fabulous location
Felt very safe
Very modern
Beds very comfortable
Good shower

Finger prints on high gloss units in the kitchen, felt a bit dirty
Only x1 toilet roll in each toilet
No washing up liquid
Lots of emails

Jayne

4 months ago

Fabulous location
Felt very safe
Very modern
Beds very comfortable
Good shower

Finger prints on high gloss units in the kitchen, felt a bit dirty
Only x1 toilet roll in each toilet
No washing up liquid
Lots of emails

Heather

4 months ago

This was a great apartment with lovely views over Liverpool. Really well situated to walk straight out the door and get exploring. The apartment had plenty of space, was nicely laid out and was very good value for money. We had a brilliant trip and would happily recommend this place to others.

Eleri

5 months ago

I like the location and the size of the apartment.

Heating wasn't working, I did try to solve it with the host but wasn't successful. There was two little electric heaters but wasn't enough.
Not enough toilet rolls for six women for two days.

Eleri

5 months ago

I like the location and the size of the apartment.

Heating wasn't working, I did try to solve it with the host but wasn't successful. There was two little electric heaters but wasn't enough.
Not enough toilet rolls for six women for two days.

Jørgen

5 months ago

Fin leilighet med god beliggenhet.
Ingen ventilasjon og radiatorene virket ikke.

Emma

6 months ago

Nothing

Arrived after a long drive to collect the keys from a newsagency. No greeting or smile.
Unable to get into the building and non one answered the phone when I phoned. Finally someone let us in.
The apartment was filthy, from the moment we entered it smelled disgusting.
Heavily stained sofa’s
Stained cushions
Stained bedding
Toilets stained with urine, pubic hair and Faeces
Dusty and generally dirty throughout
Not as what was advertised
We ended up leaving within 10 minutes having phoned to complain, they said they would try and get hold of a cleaner . I explained it is not a quick clean it needs a deep clean with sofas etc needing to be deep cleaned.
We handed the keys back and then has to fork out for another accomodation.
Throughout they have refused to refund even sending messages with regards to our stay. Despite them being fully aware we left and handed the keys back. I have made numerous phone calls etc to secure a refund and eventually they offered 35 pound cleaning fee . Poor form .
I have now lodged a formal complaint with booking.com in order to secure a refund.


Their response further highlights the lack of professionalism. STILL AWAITING A REFUND.

Hannah

6 months ago

Great views and location was convenient

Apartment was a little tired and damaged in places, which didn't particularly bother me, but it did make me worried that we might not get our deposit back

Hannah

6 months ago

Great views and location was convenient

Apartment was a little tired and damaged in places, which didn't particularly bother me, but it did make me worried that we might not get our deposit back

Emma

6 months ago

Nothing

Arrived after a long drive to collect the keys from a newsagency. No greeting or smile.

Unable to get into the building and non one answered the phone when I phoned. Finally someone let us in.

The apartment was filthy, from the moment we entered it smelled disgusting.

Heavily stained sofa’s
Stained cushions
Stained bedding
Toilets stained with urine, pubic hair and Faeces
Dusty and generally dirty throughout
Not as what was advertised

We ended up leaving within 10 minutes having phoned to complain, they said they would try and get hold of a cleaner . I explained it is not a quick clean it needs a deep clean with sofas etc needing to be deep cleaned.

We handed the keys back and then has to fork out for another accomodation.

Throughout they have refused to refund even sending messages with regards to our stay. Despite them being fully aware we left and handed the keys back. I have made numerous phone calls etc to secure a refund and eventually they offered 35 pound cleaning fee . Poor form .

I have now lodged a formal complaint with booking.com in order to secure a refund.

Emma

6 months ago

Nothing

Arrived after a long drive to collect the keys from a newsagency. No greeting or smile.

Unable to get into the building and non one answered the phone when I phoned. Finally someone let us in.

The apartment was filthy, from the moment we entered it smelled disgusting.

Heavily stained sofa’s
Stained cushions
Stained bedding
Toilets stained with urine, pubic hair and Faeces
Dusty and generally dirty throughout
Not as what was advertised

We ended up leaving within 10 minutes having phoned to complain, they said they would try and get hold of a cleaner . I explained it is not a quick clean it needs a deep clean with sofas etc needing to be deep cleaned.

We handed the keys back and then has to fork out for another accomodation.

Throughout they have refused to refund even sending messages with regards to our stay. Despite them being fully aware we left and handed the keys back. I have made numerous phone calls etc to secure a refund and eventually they offered 35 pound cleaning fee . Poor form .

I have now lodged a formal complaint with booking.com in order to secure a refund.

Louise

7 months ago

The heating was not working at the property and sadly it was stormy and exceptionally cold weather outside.Therefore it was difficult to enjoy the facilities that the property had to offer.
The host and stay company did respond to my communications very quickly, however the issue was not resolved, which resulted in a very cold uncomfortable stay.
On a positive Liverpool has lots to see and do and we made the best of a bad situation.

Louise

7 months ago

The heating was not working at the property and sadly it was stormy and exceptionally cold weather outside.Therefore it was difficult to enjoy the facilities that the property had to offer.
The host and stay company did respond to my communications very quickly, however the issue was not resolved, which resulted in a very cold uncomfortable stay.
On a positive Liverpool has lots to see and do and we made the best of a bad situation.

Emma

7 months ago

Good location and views were great across the city.

Some of the blinds were broken and hardly any cooking equipment; no large bowls or pans etc & neighbours were a bit noisy when coming in and out.

Emma

7 months ago

Good location and views were great across the city.

Some of the blinds were broken and hardly any cooking equipment; no large bowls or pans etc & neighbours were a bit noisy when coming in and out.

Mclean

8 months ago

Great location, large apartment, well appointed.

The checkout at 10am was a bit early.

Julie

8 months ago

Beautiful place ,spotless clean ,great views

N/A

Annjane

9 months ago

Property was clean & only a 15 minute walk from train station.

The smell from the landing was a bit unbearable which came from the bins I believe but I think this is out with their control.

Guido

10 months ago

Schön gelegene Unterkunft mit vielen Restaurants, Bars und Sightseeing-Möglichkeiten in füssläufiger Entfernung.

Mercedes

11 months ago

El apartamento estaba bastante bien, moderno, con mucha luzl , el barrio regular, pero es verdad q estaba cerca del centro y para movernos no tuvimos q usar transporte publico. En general muy bien

Por guardar las maletas hasta la hora de la entrada nos pidieron 5 £por maletas.nos fuimos a comer con ellas y a la vuelta era las 14,45 y nos dijeron q hasta las 15 horas no nos la podían dar, tuvimos q ir dos veces a una tienda a unos 100 metros a por ellas , porque el email q le mandamos no nos contestaron,. Cuando dejamos las llaves a las 4 de la madrugada otra vez a la tienda a dejarla en un buzón, tuvimos q hacer un video de como las dejábamos y mandárselo a booking.com.
25£ de depósito en la tarjeta sin derecho a devolución, aunque no estropearas nada
Al no haber persona física todo lo tenias q hacer por email, para mi muy complicado

Craig

11 months ago

Spacious .. useful location.
Fairly clean (except for one of the toilets that definitely needed wiping).

The description of the property was that it included a patio which we were eagerly looking forward to ... however, there wasn't one.
We were also informed that there was a spare key (which we very much needed). However, despite requesting via phone calls, one was not provided.
The lock on the door to the apartment was incredibly difficult to operate (needs replacing).

Jo

1 year ago

Really clean and spacious

No parking, not the most streamlined check in experience at the local shop. Only 1 set of keys between the party and needed to get into the block, not just the flat itself. Was supposed to be an extra set in the flat but they were not there. Contacted host but we're not provided.
No access to the roof terrace area- padlocked off. Not enough glass ware, crockery etc for no. of guests

Alexandra

1 year ago

Upon our arrival, we encountered several inconveniences. Firstly, we had to retrieve the keys from a convenience store two blocks away, which was quite inconvenient after a tiring journey from California and three kids. Despite requesting an early check-in and a late check-out (11 pm check-in and 1 pm check-out), we were informed that we would be charged 5 pounds per luggage at the office. This resulted in additional Uber rides and discomfort for my family, particularly one of my children who was unwell. To add to the frustration, we had to vacate the property by 10 am on the day of check-out and wait for hours with all our luggage, contrary to our agreed check-out time. I strongly believe that these inconveniences should have been properly addressed,. Luckily, our stay at an Airbnb in London was a stark comparison, as it was truly enjoyable. It's disappointing that this experience was marred by such simple inconvenience

Andy

1 year ago

A fantastic modern flat that was absolutely spotless. Host was very responsive in replying and proactive. Would definitely recommend this apartment.

Meulblok

1 year ago

Appartement was erg netjes

Methode om de sleutel te krijgen en weer in te leveren was zeer omslachtig.
We waren er precies tijdens een feest in de buurt, heel veel harde muziek.
De buurt blijkt niet zo goed aangeschreven te zijn.

Claire

1 year ago

We stayed for the weekend for a Taylor Swift concert and had a great time.
The apartment was spotlessly clean and comfortable and in a great location. There were nice views of the sunset and everything you could need was in walking distance. You have to pick the keys up from a local shop but it’s a few minutes away so that was not an issue.
There is parking close by it’s on a small street so unloading needs to be fast! The communal entry area is not great and quite dirty but once you get into the apartment it’s fine.
As mentioned in other reviews, you have to pay £25 insurance before you arrive which I have never had to do in any Airbnb but this didn’t feel like an Airbnb in the normal way, it’s very much a business.
The main issue was we only had one set of keys the whole time which was a pain but we made it work as it was a short stay!!!

Sara

1 year ago

Great location, walkable to many sights of Liverpool, and comfortable/spacious apartment for a family of 4. Beds and shower pressure were good quality, kitchen table is expansive, and the living room is a fabulous space to gather and enjoy the views. We unfortunately did not have a positive check in experience. I messaged repeatedly asking for instructions and specifically asked for the address to pick up the keys for the Uber driver, noting that I would not have internet once in transit. I was told twice it was self check in with a code at the unit, which was not correct, so my family of four was locked out and had to walk to pick up keys with all of our luggage. As other reviews have noted, there was a non refundable security deposit and the lobby area is not well kept. We were also disappointed that the telescope was not usable (the scope was sealed shut). On balance, the unit was fairly priced, met our family’s needs, and we were content with our stay.

Ashleigh

1 year ago

Location was great, comfy beds and lovely size dining table, easy key collection and the host and stay staff reply very quickly to any queries we had.

Not enough cutlery or loo roll(only one roll each bathroom) for 8 people, only one lift Working.

Peter

1 year ago

Pros: very quiet, great views, lovely apartment, friendly host, great amenities (fast internet!).
Cons: non refundable 25 deposit required after purchase. Not so private terrace was not accessible (locked).
Really good overall if you want quiet, views and to be central. Would stay again.

Amanda

1 year ago

Location was good and apartment was clean and tidy.

Entrance was slightly messy and looked tired, but this did not affect the quality of the apartment

Lukasz

1 year ago

I booked the apartment and was informed to collect the keys in the corner shop. Not informed there is security code which I need to get to collect the keys. I was calling the number for more than 30min finally got hold of someone barely speaking english > she gave me the code which was invalid. Another hour later I go the call that someone is coming to drop the keys. 2hours waiting and finally 11pm got my keys. I had to pay 250£ deposit for damage.

Shaun

1 year ago

Lovely apartment with great views. Good locations a short distance from all the main sights.

Lobby and outside street slightly dirty, but you don’t stay in the lobby do you! Had some issues with the lock until got the knack with it.

Ian

1 year ago

Lived the layout and the view.
Location was great for our stay.

There seems to be a small issue with drafts from some windows. Minor issue but it was an incredibly windy weekend.

Tiernan

1 year ago

Great place, great location. only down was that there was no spare keys. but fantastic overall.

Vitor

1 year ago

ótimo!

Piotr

1 year ago

Lokalizacja, widok - panorama miasta, bliskość sklepów, restauracji, pubów

Drzwi były opuszczone przez co mieliśmy problem z zamykaniem, deska w toalecie była pęknięta, słaby kontakt z personelem - kilka razy prośba o wysłanie kodu do mieszkania

Yisheng

1 year ago

Good place.

Caroline

1 year ago

Comfortable, spacious, clean and well equipped.

Parking is not very convenient.

John

1 year ago

Beautiful apartment and exactly like the pictures had a small issue but dealt with quickly , stunning views would definitely book this again when we come back to Liverpool

Julie

1 year ago

Beautiful place, comfortable, lots of space ,everything we needed

Stopper in one of the sinks stuck but not a major problem

Sue

1 year ago

Big, spacious, amazing views, lots of light. Very clean and tidy.

Nothing, it was amazing!

Mark

1 year ago

Fabulous in every way. Clean, great location and plenty of space.

Hadrien

1 year ago

Appartement bien situé, superbe vue,appartement récent,bien agencé

Manquait 2/3 équipements (sac poubelle,sopalain)

Hassan

1 year ago

I recommend it for family and friends.

Christine

1 year ago

Baltic Apartments is well positioned to offer both peace and quiet from the vibrant city life and privacy as well as affording easy access to the delights of Liverpool City all within walking distance.
The unit itself feels spacious and decadent and the view is spectacular.
Katy, Joe and Team were amazing, helpful and exceptionally good at responding to our queries both before, during and after our stay.
Thank you so much for an amazing experience.
We cannot wait for our next visit and hope to stay here again.

Richard

1 year ago

Great location for exploring Liverpool especially the Baltic triangle. Nice flat, although in a busy neighbourhood, the flat is still quiet.

Jono

1 year ago

Thank you for such a lovely space. Great views, very comfortable, very clean, well-equipped kitchen. We would definitely recommend it to there.

Gracie

1 year ago

The airbnb was exactly as described , super clean and so close to everything you would need in Liverpool.
Hosts were very helpful and had a very quick response time, definitely recommend

Yara

1 year ago

كل شي في الشقة كان رائع
- الغرف والاسرة واسعة
- توفر جميع الاحتياجيات في الشقة
- الاطلالة
- تعامل صاحب الشقة

- المصعد كان متسخ ولم يتم تنظيفه من قبل إدارة السكن ولكن لا بأس فهي ليست مشكلة صاحب الشقة.

Atish

1 year ago

Really loved the place. Very well maintained and the view is just breathtaking

Paola

1 year ago

Sehr schöne und saubere Wohnung mit tollem Blick über Liverpool. Dank guter Beschreibung und Fotos einfach zu finden. Zahlreiche Pubs in unmittelbarer Nähe. Das sollte man berücksichtigen, falls man eine ruhige Umgebung bevorzugt. Das Zentrum ist fußläufig erreichbar.

Catriona

1 year ago

Lovely top floor flat with lots of views across Liverpool. Very clean and well kitted out. Tea, coffee and sugar provided. Good beds and plenty room for 5 people. Easy walk to Beatles story, harbour and to the shopping district.

Sajal

1 year ago

Perfect location for 4 lads from the US visiting Liverpool for the Open. Everything was as advertised. Easy to walk to coffee shops and a few restaurants. Uber readily available to take you anywhere else.

Nick

1 year ago

We travelled to attend a graduation ceremony at Liverpool University. The apartment is in a great location a 10 minute walk from the city centre, university and shops with great amenities and restaurants nearby., Te apartment is well appointed, modern and spacious to accomodate a family of 8. I cannot recommend the support and advice from Katie, Charlie and Joe enough - well done guys.

Graham

2 years ago

Nice apartment, good location. Helpful hosts. We enjoyed our stay. A nice base from which to spend a few days in Liverpool.

Lynne

2 years ago

Everything was excellent

Only thing I'd say is having to leave at 10am after a night out and a group of 8 trying to get packed and out I did ask if we could check out later but no response but we left nearer 10.45 as cleaner needed to get in

John

2 years ago

The flat was a superb find and would be very happy to stay there again if I visit Liverpool.
It is exactly as described in the pictures and also a short walk to the M and S arena where our daughter was competing in a cheerleading competition.

Mike

2 years ago

Great apartment, absolute bargin! we loved the balcony!

Mark

2 years ago

Pristine flat
Amazing view
Well located for a Baltic weekend

Elizabeth

2 years ago

Amazing views, everything we needed, close to town. Good showers!

Jackie

2 years ago

Great location and great modern space - modern and clean with dishwasher and washing machine.
Great for walking much of Liverpool.
Katy Joe and team were very responsive to texts, we had a few minor matters easily and quickly resolved.
Access and getting the key was easy.
Have to agree with previous comment the Lobby is a bit dirty and the smell of the bins very unexpected however this is not what the unit is like.
You wouldn’t be disappointed staying here. In all a great mixer space for exploring much of Liverpool

Rebecca

2 years ago

We loved our stay. The location was ideal. The hosts were so helpful. We would definitely recommend it!

Ануар

2 years ago

Lobby/common area is very dirty, smelling rubbish,area in general does not feel safe. Apartment itself was good

Grace

2 years ago

Lovely place to stay, would definitely recommend to anyone wanting to stay in liverpool :)

Martin

2 years ago

appartement, sauberkeit, aussicht!

kommunikation mit der vermietung

Melissa

2 years ago

We recently stayed here for a girls weekend getaway, my first time in Liverpool and the property did not disappoint. Fabulous location and the duplex apartment was beautiful with amazing views over the city….the hosts were also great with super easy check in/check out instructions provided ahead of our visit, and were always on hand should be have needed them for anything with great communication about everything we might need during our stay. We all loved our stay and were sad to leave at the end of our long weekend away. It was my first time in beautiful Liverpool and it won’t be my last…I wouldn’t hesitate in recommending this apartment and it’s hosts to anyone.

Siobhan

2 years ago

We had a fabulous stay at the apartment, which felt more like a house. The apartment itself is super clean and everything felt brand new. We ended up giving our two children (age 6 and 9) a bedroom each and my husband and I stayed in the lounge as the sofa beds were super comfy.
There was plenty of space for the 4 of us and the building is quiet. It's in a very handy location, you can walk to the docks or into Chinatown within 15 minutes.
Very responsive, helpful hosts and check-in and out was super quick and easy. I would have no hesitation in recommending here if you are planning a visit to Liverpool.

Tom

2 years ago

Great location, Very clean and easy to access.

Liam

2 years ago

We stayed here for a couple days while visiting Liverpool for the Aintree Grand National. Katy & Joe were absolutely fantastic from the minute we booked. Clear instructions on how to check in, suggestions on where to visit and mainly a really nice play to stay. It had everything we needed and more. We’ll definitely be using these guys again when we visit next year. Thanks again guys, you’ve been brilliant.

Steven

2 years ago

First time we’ve used AirBnB and couldn’t have had a better experience. Reached out on text message confirming arrangements. Apartment looked as good as the photos. Good location, everything clean and well prepared with lots of good little touches.
Would use again and would look to see if this apartment was available. Felt like a real find.
Thank You guys

Stephanne

2 years ago

Great stay, enjoyed the city and looking forward to my next visit. Cold water issue on both days be was resolved quickly.

Adrian

2 years ago

Great couple of days spent in Katy and Joes place. Perfect for what we needed. Lovely and spacious and great views looking out to the docks. Would recommend ….

Oktay

2 years ago

It was a really nice experience.

马马猴

2 years ago

Great place, reasonable prices. I would love to recommend this place to my friends if they are coming to Liverpool.