Eileen

2 months ago

Beautiful house in a perfect central location. Everything needed was there plus lots of little extra touches.

marie cousens

2 months ago

Great Central location in Alnwick with everything you need for a good holiday. Be aware that it is a tall narrow house with circular spiral staircases from lower floor bathroom, middle floor bedrooms and top floor kitchen/diner/living room. We found plenty of local parking close to the house.

Yvonne Camfield

2 months ago

A lovely bungalow, tucked away but close enough to walk into town and explore! A little gem!

Dawn Carroll

2 months ago

Lovely stay at Milbanke House in Seaham the house was lovely, close to local amenities and beach and easy drive to sights such as Beamish and Durham Cathedral

Steve Gillies

2 months ago

This complaints department of this company is non existent or badly broken.I visited a host and stay property in Alnwick in June. I sent an email with some feedback which needed to be addressed. Despite numerous emails and phone calls, all promising that someone will call me back, no one has done so. i know they might be busy but 4 months to reply ?? come on

Alan Taylor

2 months ago

Very light and spacious. Two lovely spotless bedrooms and the flat has everything you need for a super short stay. Fifteen minute walk from Lime St Station and similar to the Pier Head. Will definitely stay again.

Kate Bestwick

2 months ago

Just a couple of things the shower and tiles need some attention and the metal strip on the front door is coming up and is a trip hazard

Pawel Drozdzowski

2 months ago

A very nice and comfortable place where you can forget about the whole world. Wonderful hosts!

Randy Oftedahl

2 months ago

A wonderful, cozy apartment with many amenities and a short drive from beautiful Bamburgh. A delightful stay - highly recommend!

Robert Thompson

2 months ago

An owners perspective on Host & Stay. In a word, “Avoid” this company when considering letting your property. The initial sales side is slick and professional, but the service delivery is pretty dismal by comparison, particularly when sold as a “premium” service. We were first-timers to the letting market and were initially impressed with the offering as portrayed by the salesperson that we met at our property. They promised a hassle-free high-end service for owners who want to rent their properties with a minimum of personal involvement. We signed up to their “premium” service at a net cost of 18% commission (VAT inclusive). We have been with them since the end of June and unfortunately have experienced a very poor service offering from them, and it has proven to be anything but hassle-free. Despite endless notes of apology and acceptance of our frustrations and their mistakes, it continued to the point where we had recently had enough and suggested we agree to part ways by mutual consent and put the engagement with them down to experience. We agreed to honour existing bookings but said no more were to be taken. At that point, they suggested we were bound to stick with them for the balance of the contract and notice period despite all the shortcomings, so trying to bind us into a continuing negative experience with them when we had already become totally exasperated. I find it somewhat rich to be told that notwithstanding the fundamental failures and mistakes that were made, we were now tied into that on a continuing basis. Needless to say, I’m not accepting but thought I ought to warn others not to be taken in by the sales offering when the reality is very different to that. It has unfortunately spoilt our experience and will make us very circumspect in the future.

Melissa Armitage

2 months ago

The place was spotlessly clean, pint of milk in the fridge etc. Location was fab, not too far from the beach or the shops and bars etc. Would highly recommend

Kazmierski Michal

2 months ago

Nice and clean

Marsha Lowe

2 months ago

Lovely, clean and modern apartment with beautiful sea views. The host provides coffee, tea and milk on arrival and the apartment is located right opposite the beach near the centre of town. The hosts are responsive and provided all the necessary information in good time. Highly recommended.

Fiona Hulme

2 months ago

Fab apartment, excellent location.clean and well stocked. super place for a group .

Marrit Gerritsma

2 months ago

Good communication, lovely stay in a amazing surrounding

David Fuller

2 months ago

Liverpool is a must, great city, so much to see and do. Booking this apartment just topped it off. From the booking to leaving communication was excellent. I would say the best I have experienced. Wonderful location. drove to location and took advantage of the parking at the location. This is where it stayed until we left. Massive bonus. As for the apartment as stated it was located so we could get to all things we wanted to do. The beds were very comfortable and spacious. No issues with the two bathrooms for four adults plenty of hot water. Décor was fine maybe need a little touches here and there but as a rental property you expect some of this. Kitchen had all you needed, Only little gripe would be there was no dishwasher in our apartment, but as we eat out must of the time it wasn't an issue. Maybe a little tip was to leave the washing bowl in the sink (didn't find it until last day) as its a single sink so draining out cups was awkward. Balcony was a nice touch but not really a great view and I did enjoy a coffee in the mornings. If anyone is looking to stay in Liverpool I would highly recommend this place.

Chris Smith

2 months ago

Great well appointed and comfy well laud out property. Well equiped. Booking and checking in/out really simple and staff so helpfull and really wanted to make sure we really enjoyed our stay. Property has a great feel to it and great value for the rental cost. Great location and setting and whilst a car is essential we knew this from outset. Really helpful guides and great setting in small village...esp next to lovely coffee shop.

Lisa Varley

2 months ago

Love this apartment, never disappoints and we will be back soon.

Cheryl Russell

2 months ago

THIS PROPERTY IS UNSAFE, DOES NOT MEET SAFETY STANDARDS AND IS NOT SUITABLE FOR FAMILIES OR PEOPLE WITH MOBILITY ISSUES DESPITE WHAT IT SAYS ON OTHER SITES. Where do i start, if I could have given zero stars I would have but then that would have been mean too as there were 2 tiny glimmers of good in my story which earns them a star each. Or there were, see update. So to begin, if you are thinking of booking this property you need to be aware of all the facts, something I wasn't. If I had had all the information I would NEVER have booked it. ALL the photos on the listing were of the ground floor flat, it looked really nice and although we had reservations about being too cheap there must be a catch I still booked it for the 3 of us, hubby, myself and grown up daughter. Both daughter and I have mobility issues, this has a massive bearing on my tale. All the way along the communication with the company had been excellent and when our daughter could not come I messaged them to say we would be two now and no need to make up the other bed. Tuesday we arrived at the property absolutely exhausted to find the place, there was no on site parking despite the listing saying there was but we managed to park directly outside. The door into the apartment looked flimsy and the handle was hanging on by a wing and a prayer. We were expecting stairs up to the first floor, I took my time on them and there was a hand rail but at the top I was confronted with another set in one direction and another on the half landing going up the other way. Positive number 2 is that allthough it was really shabby, lots of paint chips and mismatched skirting etc, it was clean so big up the cleaning team. The bedrooms were up one set of stairs with what is laughably the tiniest lounge area, 3 of us would have struggled in there. The kitchen and bathroom were up the other set of stairs off the half landing, these were steep with no hand rail or grab handle. The bathroom was cluttered and really shabby but again clean. We did not have a rubber bathmat or any kind of towel rail. We checked in the yard out back to see a tree growing through the garage door hence no on site parking, I'm also unsure how we would get out of the yard in the event of a fire if we used the emergency exit stairs. We only decided to stay the night because it was clean but the people in the flat downstairs were so noisy and after minimal sleep and multiple toilet trips which became an expedition in the night for me, I did not feel I could stay. I did not feel safe in here. The final straw was the lack of hot water in the shower. We stayed the summer total of 16 hours here. At 9am I rung the office to say we would not be staying, I'd already started packing up items at 4am determined as I was! I spoke to a gentleman and at no time was i rude, I explained all my issues and the issues with the listing, the lack of transparency etc. He said we could not get a refund or even our damage waiver back i was angry at this as we should get this back, we had damaged nothing. I have since emailed the company and they are looking into it for us. Please do not be fooled by nice photos as we were, I've had my fingers burnt big time. UPDATE We are now 3 weeks down since we left this property we are being told 10 working days for an investigation, its beyond that. It's not hard to refund my money AND refund my damage waiver. Communication has taken them down a star.

Gary Densham

2 months ago

Customer service diabolical, it takes 48-49daysfor owners to receive owners income, go direct and list the property yourself on air bnb commission 15%,host and stay charge 30%plus add ons .avoid disappointment !