noreen ahmed

1 year ago

It was a really pleasant stay ♥️♥️ it filled all my expectations 🥰 which i was hoping for xx THANKYOU 😍😊 XX

Finney Trueman

1 year ago

We asked before the stay 3 times re the parking as we all went as a family in 3 different cars. We were told we are fine to park behind the property in a small alleyway. On arrival we asked once again and we were told the same and they also confirmed that it is free to park. We drove behind the property and parked it. To our surprise we received parking ticket worth of £210 which was a nightmare. We contacted the host and we were told that to send evidence of ticket and then they will sort the ticket out. We sent an email, unfortuantely we received a response and was told that they cannot refund us. We had to pay the price for a misleading information provided to us. We sent screenshots of conversation which was intentionally ignored and neglected to understand the circumstances. Extremely poor knowledge of information provided. Secondly, the hob was not working. We had 4 children, one was 10+ and others were below 5yrs old. We contacted the host, no response and eventually we had to order the food for the rest of the stay as we were unable to cook. We paid £600+ worth of money to stay and due to misleading information and then neglegence of helping us re the hob eventually ended up spending more than our budget which was stressful and our holiday ended up experiencing neglect and ignorance. The hosts never bothered to respond for parking tickets and under working hob. Unable to provide zero star so had to give 1 not even a half star for the worth of stay. The only thing that was worth staying there was to take stress, experience ignorant hosts and ignorance to our emails and misleading communication. Extremely poor quality of service. Airbnb has to compensate for their service.

Nicky Wildin

1 year ago

Great view & location which is why we chose it. We did have some issues with the bedroom radiator not working & also the bar stools missing from the breakfast bar. Good comms but sadly these issues were not resolved.

Kamal Panchal

1 year ago

The property was very clean and had great facilities including modern shower and large LCD TV. Towels and toiletries were provided and there was plenty of parking on site. It was also in a very good, quiet location. The instructions on how to find the place as well as check-in/check out were fantastic as well as the communications from the team. I would highly recommend using Host & Stay!

Bruce Grieve

1 year ago

The apartment was very clean and spacious but needed to be better checked over. There were light bulbs missing and various fittings on radiators and taps were loose. Simple checking and maintenance would have corrected these. There was also a disappointing 'small print' additional cost of £25 added to the quoted fee for a mandatory insurance fee for the items in the apartment. The only alternative being to pay a deposit, with undefined liabilty, and then a further £10 admin fee.

Larysa Mykhalchuk

1 year ago

we really liked the location, room, price. we want to come back here

Jamesina Conning

1 year ago

Flat was immaculate, quiet and close to local amenities. Would definately stay at a premises run by Host and Stay.

Sven Krause

1 year ago

Wir waren sehr zufrieden. Das Haus ist richtig schön und die Lage auch gut. Wir kommen wieder.

Mel Jones

1 year ago

Awesome location. Thankyou

Ruth Holland-Jones

1 year ago

We booked our stay in Northumberland to relax for a few days just after our wedding day. The house was great and had everything we needed and it was all easy to find. It was a lovely extra touch that there was a wedding card and bottle of fizz for us on arrival. Made the stay extra special, Thank you!

David Rooney

1 year ago

A beautiful home with all the amenities you would need. Fantastic for private parking place which is rare in Whitby. A short walk to the centre and West Cliff. We had a great time and really enjoyed our stay.

David Howorth

1 year ago

Brilliant location, fantastic views of the city skyline. Very comfortable and had everything we needed. A few minor maintenance issues, but nothing that impacted our stay. The welcome email instructions were initially a bit confusing, it is not clear until you open the welcome pack where to collect the key from. However once we got through that it was perfect, we shall use it again as it’s perfect to visit our daughter who is based at Uni there.

Cath White

1 year ago

Station View Saltburn by the sea rilliant little house, really nicely kept. Everything we needed. Nice extra touches with kids books and puzzles and a cake when we got there. Perfect location very close to shops and beach

Mike Teasdale

1 year ago

Beach Pad in Whitby is modern, stylish and has everything you need, just off the beach, close to the town centre and old town, within walking distance of everything. Will definately be coming back. Host and Stay were great, keeping me well informed every step of the way from booking to check out.

Dawn Sharpe

1 year ago

A great base for visiting family, university students or just to explore Newcastle or the North East coast. Very clean and nicely warm modern house with great comforts. Parking in the drive, a garden, bus stop very near and Sainsbury’s a very short drive away. There’s also a handy corner shop opposite the house and an excellent fish and chip shop offering online orders to collect beside Sainsbury’s. Plenty of space, very well equipped, we’d rent 72 Benton Road again.

Jill Wear

1 year ago

A lovely spot in a great neighborhood. Everything was spotless and very comfortable. A guide to using the washing machine for Americans would have been great! We figured it out, though. We didn’t find parking to be a problem with the pass. Thank you!

Philippa Dukes

1 year ago

We stayed for 3 nights a t Normandy terrace in Whitby host and stay apartment and I would highly recommend. Fab website. Great communication from hosts and perfectly centralised property which was very clean and had everything we needed for our stay. They even supplied a car parking scratch card . Will definitely use again

John Conway

1 year ago

APPALLING CUSTOMER SERVICE Stayed in Whitby over the Easter weekend for two nights at a cost of £400 + insurance of £25. There was no hot water for washing and this was reported on the second day. Was told to complete a complaint form after vacating the property and it is now 4 weeks and many attempts to try and contact them with no action or any offer of apology or recompense. Be warned before you book as i have heard of their properties not being fit for use or having been checked before arrival. Very disappointing.

Rachel Gill

1 year ago

Lovely apartment. Really great location.

jutta barker

1 year ago

Great base to explore Whitby and the surrounding area. Property has everything you need for a relaxing stay wether it's a short break or a longer stay. Highly recommended