PAULA TULLY

10 months ago

Apartment fine but as so many review prior the entry system didn’t work and I was left outside in the dark and cold. The management company knew this and no practice management of this situation. The entry key is via an app and too complicated for air BB type service. It needs to be rectified and only then book this place otherwise you will find yourself locked out. Lovely owners who came to sort but NOT the point. I paid £526!!!!

Josh Ellerby

10 months ago

Amazing Stay at Canning Street, 21D in Liverpool I had a wonderful experience staying at 21D Canning Street! The property is in a fantastic location—quiet yet close to the heart of Liverpool. The apartment was spotlessly clean, well-maintained, and thoughtfully furnished, with all the amenities needed for a comfortable stay. The attention to detail was impressive, from the cozy decor to the well-equipped kitchen. The neighborhood is beautiful, with its easy access to nearby cafes, shops, and attractions. The host was incredibly accommodating and made the check-in process seamless. Their responsiveness and hospitality truly elevated the experience. I highly recommend 21D Canning Street to anyone visiting Liverpool. I’d definitely stay here again!

Liz Moody

10 months ago

The location was great for accessing north Norfolk and the local shop and Dun Cow pub were too. The cottage is tired, not spotless, the heating was variable and the dishwasher didn’t work and obviously had not been used for some time. No salt and not rinsed. Good parking, limited outside space, quiet off the road.

Lisa Mcdermott

10 months ago

Lovely little cottage

yvonne gilbert

10 months ago

Lovely apartment clean and furnished well. Added bonus of a covered parking slot. Warm and comfortable wifi and tv works well and quiet Would rwccomend

Kasia&Marcin Super glosPB

10 months ago

Fantastic flat in Liverpool , big, comfortable, varm with balcon and perfect view. Easy contact with the host. Near centrum. I steingalt recommend .

Michael Coe

10 months ago

Had a lovely stay in this very clean modern apartment. It had everything we needed for our 2 night stay.The location was excellent. The apartment was very quiet and we found the pub next. We would definitely stay here again.

Lindsey Gibson

10 months ago

Fantastic home away from home. Warm, welcoming and centrally located. Pet friendly also, would stay again

Alan Weldon

10 months ago

Wow, what a find. We’ve stayed is different places each year but this one takes the cake. Amazing rooms and layout, quick walk into downtown or the beach. Everything was just like they said. Staying there again next yearv

Jane Elezzi

10 months ago

Excellent location, the apartment was clean,heating very easy to control, hot water on demand, really loved St Johns Mews

Marek Jankowski

10 months ago

Excellent spot in the neighborhood of many atractions. Well equipped and big apartment.

George Gamson

10 months ago

Lovely clean apartment, everything you need to hand fab views.The birds nest in Whitby

Mamdouh Al-Aidarous

10 months ago

Excellent location, spacious room, good amenities

Karine Rose

10 months ago

We had a brilliant stay at flat 7 on Unthank terrace. It was absolutely gorgeous and cosy, well equipped and so well located! We broke a glass and it was not a problem at all. Our flight was cancelled, so we had to extend our stay one extra night and they were very helpful with booking another night. We thoroughly enjoyed our stay there. Thank you!

John Ewan

10 months ago

Great stay at this AirBnB. The location is fantastic, Kemptown is on your doorstep and its about a ten minute walk to the centre of brighton. The place was smart and clean and everything worked. As its in a Mews there is no through traffic so it was really quiet at night. Car parking was a godsend. Will be returning, I am sure.

Nicola C

10 months ago

Lovely apartment but very poor management. No tea, coffee, sugar or milk provided which is standard in most rental accommodation. Extremely disappointed in the customer service. We booked through Airbnb initially for 2 nights, the owners offered us an extra night at a slightly reduced rate if we booked directly with them. We took this offer up and paid directly. While we were there we had a family emergency and told Host and Stay on the second evening that we would be leaving first thing the next day and not staying for the 3rd night. We were told we could not have a refund because the host didn't know and didn't turn the heating off. They told us to claim through our travel insurance after several attempts at communicating with them directly, via Airbnb and eventually via phone calls. We have email evidence of telling them we had to leave and their response. The overall experience dealing with Host & Stay was poor, they're only interested in taking money from you and giving the bare minimum in return.

Aquila Gava

10 months ago

My stay at 63a Shanklin Road - Leila’s place managed by airhost for you. When entering into the property there was an awful strong smell of damp and as I walked round I saw black mould, rust and paint coming of the walls. I understand that some areas are affected by mould however at least someone needed to go in and open the windows and put the heating on to dry it out before having anyone stay. It’s especially unacceptable when you have a child. Couldn’t even cook in the place because every dish smelt of mould so it became very expensive buying takeouts and even the tumble dryer smelt of mould which is probably down to the fact you can’t empty the water filter. The place was far from clean. The deep clean they refer to is basically a surface clean. I couldn’t even unpack and pulling out a table there was dust all on the underneath and legs, plants were dying and when my toddler dropped his toy down the sides of the sofa I was greeted to dust and bits of food. As soon as I arrived I contacted the agency. They did pop round and said after we’d both taken photos they’d contact the cleaners and send someone over to do a proper clean. They also told me they’d contacted the owner multiple times on other issues so I’m not the only one to point out this run down property. They offered me a eco cabin which is basically a shed with one space I said this wasn’t appropriate for me and two children they said they didn’t know I had children as the original booking was just for one adult I’m unsure where that got that from as I had rented a 2 bedroom flat from them…. In the evening after being out for the day I realised we had no hot water or heating so again had to contact the agency. With no response I sent a email saying I would like a full refund which seemed to prompt them in sending someone out within half hour to sort the heating. I then followed my previous email up asking when a cleaner would be round however heard nothing. On the day of departure, I got an email from host and stay at 9:54am saying check out was at 10am when on my original guide email from air host for you, they said check out was 11am I don’t know anyone that is able to get themselves and two children out in 6 minutes, they said it’s to bad that’s the check out time. In conclusion I am extremely disappointed in this stay. It’s not right taking money of people when you’re basically being tricked into staying in a supposedly lovely Airbnb because the photos don’t show what dirt lurks behind a picture. Personally I wont be staying in an air host/host and stay property because it doesn’t become a break let alone a holiday when your having to chase up the basics. When complaining via phone call I was told I would be contacted and a week later I heard nothing so contacted again they said again they would get back to me, 3 weeks later, I called again they sent me a complaint form and then came back and said they will not deal with anything unless it’s 5 days since I left property after that time there is no resolution, when telling them I had been in touch during my stay and twice after they ignored me.

Liam Ballantine

10 months ago

The penthouse was amazing. Super spacious and well accommodated for big groups. A good social area and kitchen space. The rooms all had their own bathrooms which was very handy. The location is less than a 5 minute walk to the main streets for cafes and nightlife. I would highly recommend this property to anyone staying in Liverpool.

Jackie McKay

10 months ago

Beautiful apartment right in centre of Alnwick (can see castle walls from the bedroom). Very easy to check in. Very prompt communication from the host. Spotlessly clean. Comfortable beds and all the amenities you need. All in all a perfect base for a stay in Alnwick.

David Alexander

10 months ago

Great place,very luxurious,spacious it was perfect. We will definitely book again.