Sandy Morrison

3 weeks ago

On first impressions the apartment was excennent, well equipped, bright and airy. After showering the first morning a sour damp smell filled tbe whole apartment and persisted for the rest ot our stay, 6 days. We tried to eliminate the smell but no amount of bleach/air freshner coild cover it up. The sofa was a rather tatty, dirty and uncomfortable old thing, a bit like sitting on a sack of rocks. Now my big quibble. Due to what I believe was a booking error we left the apartmeent on our last day there and found all of our posessions dumped on the landing. I contacted Host and Stay to find out what was happening to be told that we should have vacated that morning. They say that they called my number to inform us but there's no record of that on my call log. No messages or emails either. Now that's strange as all their contacts before our stay came through ok. Anyway,

Vicky Poyser

3 weeks ago

Absolutely beautiful house, perfect for what we needed for the weekend in Brighton. Beds super comfy, all kitted out and a short walk from all the hustle and bustle! Just perfect. Easy 5⭐️

K O'Connor

3 weeks ago

The house itself was spacious, clean and in the heart of Bridlington so it made exploring the area very easy. However there are a few areas of the house itself that needs attention, the exterior at the front and back need a bit of TLC, the bar/ games room was completely empty so if that was your selling point then maybe rethink. We were a family of three so the house was way too big for us. It’s definitely worth it if you fill all the rooms and the hot tub was lovely if only a little overlooked by neighbours. I will say the cleaning fee is very expensive and I did not see any proof of why it was so expensive.

Gareth Palfrey

3 weeks ago

Lovely accommodation and location. Would definitely recommend!!

annalouspence

4 weeks ago

Host & Stay were really unhelpful in the fortnight prior to my stay. Their 'handbook' had inadequate information about finding and accessing the property. I phoned on five different days to speak with staff. No one was able to provide the information needed. On multiple occasions I was put on hold and then the call was terminated before the member of staff returned. I also requested being put in touch with someone who was actually familiar with the property - I was promised a call back that never happened. Host & Stay put a landline in the property - however the number is a publicly available number and I was called in the early morning by a member of the public/customer asking for information. I would NOT recommend Host & Stay to others.

S E

4 weeks ago

Twelve on the terrace- Newbiggin by the Sea. Loved our stay at your beautiful house. It was clean, spacious and had everything we could need. It was a very peaceful location and so close to the huge beach- our dog loved it! We had a lovely 3 night break.... a great base to go explore Northumberland.... but coming back to that view each day was such a bonus. I would recommend and hope to come stay again soon!

STEPHANIE CHAYTOR

4 weeks ago

Worst service I’ve ever received. Host & Stay double booked our accommodation due to computing errors. Instead of offering support, we were forced to move into emergency accommodation nearby. This accommodation was dirty and items were broken. It was completely unsuitable. We weren’t offered any support during or after this. When we got home, I followed up with a complaint to Host & Stay who failed to respond for a number of weeks. When I finally got a response, I was offered a very small discount on a new booking. Not only did this ruin our holiday and cause a lot of stress and anxiety to the family, but it means we’ve paid for something we didn’t receive. I would ask anyone using Host & Stay to ensure you have cover with your booking / insurance because you won’t receive any support from the company.

lizzy walker

1 month ago

We booked a two-night stay at 7 Grove, Hartlepool through Host & Stay for £1,100 plus a damage deposit. Despite receiving promotional emails days before, we were not informed the property had been cancelled. After hours stranded with young children (two with additional needs), we were forced into a last-minute replacement that was totally unsuitable — lacking all the key facilities we booked for, and with serious health and safety issues (chemical smells, dead bees, broken flooring). Financially, the experience was a disaster: • £1,100 paid for the original booking (no refund yet) • £280 paid for an extra night due to a medical emergency (forced, not by choice) • £686 was taken from my account without permission (only refunded after I chased them) • Damage deposit still not returned • Food spoiled, extra fuel costs incurred, and a birthday celebration ruined Host & Stay’s only offer has been a discount toward a future stay — completely unacceptable after such a breach of contract, emotional distress, and financial loss. I would not recommend this company to anyone. Extremely poor customer service, serious mishandling of our booking, and complete lack of accountability. Proceed with extreme caution.

Ian Newall

1 month ago

Be aware that Host And Stay will take a £75 damage deposit which their website says is refundable. We have received a communication from them stating that the deposit is an insurance payment for up to £500 worth of damage and that even though there was no damage this is not refundable. Avoid this company at all costs and use a reputable agent instead.You obviously shouldn't trust what they say on their own website. Please be warned

Ian Gibson

1 month ago

Fantastic stay at Lime Tree House - was kept informed pre booking, contacted during our stay and post stay. Easy check in to a spotlessly clean apartment with everything we could ever need. The TV in the living room was huge - great to watch sport on ! Welcome basket was a nice touch.Pub next door very friendly and serves good food. Would stay again.

James McNair

1 month ago

Had a fantastic Easter weekend in Whitby, staying in a fantastic apartment just minutes from the centre. Apartment was perfect.

Kathryn Yates

1 month ago

Good but lacking a few basic items We’ve stayed in many air bnb’s in Saltburn over the years and they are all really nice. This one was on the higher end of that scale in terms of size, location, quality and cost. It’s in a lovely location overlooking the beach and this aspect is why the decked area at the front is the best thing about the property. This is where you sit with your drink/food and absorb the views of the rollling waves and sunsets…this was a very thoughtful addition to the property. The rest of the house is lovely too-especially the giant master suite…beautiful views of the beach etc. The other rooms are fine too just basic rooms though-nothing special. The kitchen and lounge areas were perfect-nice and spacious and comfy. There is also a porch area that we used to store coats/shoes/surf gear-really handy space. The only thing that lets the property down is a lack of pots and pans(I advise bringing your own frying pan) no salt/pepper/cooking oil and the fact that there were no welcome essentials like a pint of milk, a bottle of wine, a few chocolates…basically the standard accessories of any good quality air bnb especially given the price. A few pound spent on household essentials would have gone a long way here. That being said, I’d stay here again just for the master bedroom and the front patio area.

Kris May

1 month ago

Amazing stay in a beautiful apartment.

Mark Newton

1 month ago

The townhouse was spacious and clean and well equipped , the location was fantastic with a 2 minute walk into Great Ayton with it's shops pubs etc. Parking was not a problem at all , would highly recommend it.

Sue Bower

1 month ago

Fabulous cottage, perfect in every way, lovely and clean, very cosy living room, loved the decor, everything you need. Few pubs nearby but perfect to use as a base too to explore, no issue with parking, unloaded then found a space on the street 😀 would def go back

Claire Mitchell

1 month ago

excellent service would definitely use again .. apartment was clean and perfect for what we wanted .. exactly like the pictures so did not disappoint

Niccy Howarth

1 month ago

The apartment i stayed in was great (Shipwrights lodge, whitby). But I'm never booking direct through host & stay again. They took the deposit fine but as I booked in advance when it came to taking the remainder it kept bouncing as it had been authorised too long ago so my bank flagged it as fraudulent. Had to call them to do a manual phone payment, and the girl on the phone repeated back my card number. Big PCI data no-no. Been sent a large number of texts, emails and calls on the run up to my stay, on arrival and leaving. Including calling on a Sunday evening for my Monday check in saying I can pay 30 quid extra to check in early. I ignored the call, followed up with a text AND an email saying the same thing, and if I wanted it then to get in touch- I didn't, so ignored it. To be called and text the next day saying the exact same thing. It's TOO MUCH CONTACT. leave customers alone!! Again, the apartment was nice. Equipped well and great location. Off street parking ideal but really tight off a back street with bollards and bins to navigate. 4* for cleanliness. Blankets need a wash, bedroom needed a hoover, but mostly clean throughout. Nice outside area. 6 minutes to town centre on foot.

Christine McCloskey

1 month ago

We had a great stay visiting with family. The house was in a great spot, very quiet cul de sac but close to town so got plenty of peace and plenty of night life. I did have a few difficulties booking it as my bank blocked my card as the transaction looked but I'm pleased we were able to work it out

Rebecca

1 month ago

Lovely little apartment on Pearl Street, Saltburn. 30 seconds from the sea and so close to lovely bars and restaurants. Apartment had everything we could possibly need - great kitchen in particular! Great communication from the company in the lead up to our stay. Highly recommend!

Debra Stewart

1 month ago

Fantastic accommodation!